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Meet the team: Intercom’s Brand Studio on evolving our brand

Intercom, Inc.

You wouldn’t expect to find a Brand Studio at every tech startup, but then again, we’ve always enjoyed doing things a little bit differently. And lately, they’ve been quite busy with our brand refresh project. In this episode of Inside Intercom, we chat with some of the team behind the brand: Scott Smith , Creative Director.

Branding 222
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Product Differentiation in SaaS: How to Make a Difference as a Product Manager

Userpilot

What’s product differentiation? What differentiation strategies can a product manager use to make the product stand out in a saturated market? Product differentiation is about highlighting the features of your product that make it stand out on the market. Mixed differentiation uses both objective and subjective criteria.

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14 User Behavior Trends For SaaS in 2024

Userpilot

Analyzing user behavior can help you understand how users perceive your product and brand. 14 user behavior trends for 2024 To keep your SaaS platform engaging and attractive for users, it’s important to meet user expectations. 60% of consumers say they’ve purchased from a particular brand solely based on its services.

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A Conversation with Petra Wille: My Approach to the Continuous Discovery Habits Community

Product Talk

Product leadership coach Petra Wille became fascinated with the idea of Communities of Practice because in her experience, they were the differentiating factor between companies that had successful product orgs and those that didn’t. Maybe you meet two people that make a difference to your discovery. We primarily gather in Slack.

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Product Parity: What is it and How it Can Hurt Your Product Growth

Userpilot

We talk about product parity or brand parity when a brand’s product offers exactly the same functionality as competing products. Product parity also limits your marketing and branding strategies. In fact, the only differentiator you can use to stand out from competing parity products is price.

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Getting conversational: HubSpot’s CEO on a new species of disruptor

Intercom, Inc.

Not only does a conversational approach help businesses meet rising customer expectations, it’s also a distinct competitive advantage. At the time, the advent of modern technology, like caller ID, spam protection software, and ad blockers, offered a way to finally dodge brands’ non-relenting bids for attention.

Inbound 211
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How Benn Stancil’s newsletter became the cure for data biz ‘thought leadership’

Mixpanel

So the thing that I started doing was writing blog posts for Mode’s corporate blog. The very first blog post was a blog post about Miley Cyrus, one of those “data-driven looks at pop culture” things, kind of like what FiveThirtyEight did for a while. They helped us establish a brand, and brand matters.”