Johanna Rothman

MAY 26, 2023

I am thrilled to announce a book birthday: Successful Independent Consulting: Focus on Relationships That Matter. Every book takes the time it takes. Here's the story of the consulting book. In the mid-2000s… I started my consulting business back in 1994. People often ask me how long it takes me to write a book.

Consulting 93

Consulting Books Workshop Technical Review 93

Userpilot

JANUARY 16, 2024

Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. Based on Joel Marsh's popular UX Crash Course blog, covers the fundamentals of UX design in 100 concise, easy-to-digest chapters. Understanding user behavior and how to design for optimal user experience.

User Testing 105

User Testing Books Customer Feedback Customer Experience 105

The Accidental Product Manager

FEBRUARY 5, 2024

Products made for older customers are getting a makeover Image Credit: Katie Mims Who do you sell your product to? Is there a possibility that your product is being used by older customers? Older Customers Product managers know that older customers have long complained that products designed for them are clunky and unattractive.

User Testing 104

User Testing Customer Experience Product Management Product Manager 104

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

The Accidental Product Manager

DECEMBER 11, 2023

Schick product managers have a plan to win more customers Image Credit: Tom Fassbender So just exactly how much time do you spend each day thinking about shaving? What’s even worse, from a shaving product manager’s point-of-view is that we probably spend even less time thinking about the equipment that we use to shave with.

Customer Experience 73

Customer Experience Branding Education Travel 73

Userpilot

JANUARY 29, 2021

An excellent user engagement strategy can have a ripple effect on what product marketers’ care the most about: Make your users see the value of your product and its features during the free trial. Stop users from only signing up and then never using the product. Converting large numbers of trial users into customers.

Customer Experience 98

Customer Experience Customer Feedback User Testing Onboarding KPIs 98

Userpilot

FEBRUARY 16, 2021

User personas are often misunderstood and overgeneralized by SaaS businesses, which impacts the product experience of SaaS customers. Jon Gatrell, a Product Management coach with over two decades of experience in product, sales, and marketing roles, tells us how to address this problem. Which User?

Customer Experience 98

Customer Experience Analytic Tools Onboarding KPIs Document 98

Userpilot

JULY 27, 2022

Ever wondered why product lifecycle marketing is that important for SaaS? Every product goes through a life cycle from the moment it enters the market until the end. The marketing plan must include strategies for every phase of a product’s lifecycle to be successful. Let’s get started!

User Testing 98

User Testing Feedback Software Analytic Tools Research Software 98

Userpilot

JUNE 12, 2024

TL;DR A product launch manager is a professional overseeing the efforts to introduce new products to the market. One of the biggest factors influencing your salary is your experience level. According to Glassdoor, here’s how experience can impact your product launch manager’s salary.

Product launches 52

Product launches Analytic Tools Data Visualization Feedback Software 52

Userpilot

OCTOBER 26, 2021

It's in the interest of every SaaS team to ensure that any customer using their product experiences as much value as possible. Whether good, bad, or something in between, the sum total of the interactions a customer has with a product can be described as their "product experience." What is product experience?

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Onboarding KPIs 98

Johanna Rothman

MAY 26, 2023

I am thrilled to announce a book birthday: Successful Independent Consulting: Relationships That Focus on Mutual Benefit. Every book takes the time it takes. Here's the story of the consulting book. In the mid-2000s… I started my consulting business back in 1994. But this one took much longer than I expected.

Consulting 52

Consulting Books Workshop Technical Review 52

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the perfect world, there is time to talk with a wide range of users , including existing users, potential users, and also users who have churned.

User Testing 100

User Testing Product Research Research Software Data Visualization 100

Usersnap

NOVEMBER 4, 2021

With so many SaaS options out there and new ones rolling out every day, it’s important to consider that customers may be likely to feel bombarded with that much information (head-exploding territory at times). When they give you user feedback, take it seriously! For customers, it’s the user experience.

User Testing 52

User Testing Feedback Software Customer Feedback Customer Experience 52

Usersnap

NOVEMBER 12, 2020

Are your CX efforts not showing impact? Is your team working on customer journeys alone? Great customer experience can not be built by single departments, teams need to learn how to collaborate on CX initiatives together. Harriet Kaufman, Principle Customer Success Manager at Mixpanel. Who are the panelist?

Customer Experience 59

Customer Experience Webinar Customer Feedback User Testing 59

The Accidental Product Manager

FEBRUARY 28, 2022

For one reason or another, these products are difficult to talk about and therefore are difficult to market. However, there is a new product on the market that probably belongs in this category but it’s so new that nobody is really sure yet. The Challenge Of Marketing E-Cigarettes.

Marketing 121

Marketing Product Management Product Manager Management 121

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

The Product Coalition

JULY 2, 2023

As product leaders you cannot ignore the full customer journey to make sure it makes sense. Give you the theory but deal with reality and the real challenges that come with it in everything we do — our courses, the CPO Bootcamp , strategic consulting , and this blog. In theory, your customers don’t get it!

User Testing 106

User Testing Customer Experience Product Strategy UX 106

Userpilot

APRIL 30, 2024

If you’re interested in learning more about Marty, including his background and top blog and podcast recommendations, continue reading ahead. He is perhaps most recognized for his influential work as a consultant, writer, and speaker on product management, particularly within the realm of software and technology companies.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Books 105

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Well, enabling customer success is just about one of the highest ROI activities you can do. Customer education is the discipline of teaching customers how to use and get value from your product.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Userpilot

MARCH 20, 2020

In this post, we are going to discuss: Customer Retention and Customer Success as a survival strategy. 5 strategies for customer retention in the time of universal contraction , including: How to keep it human. How to redefine 'Customer Success' How to provide more value without discounting.

Customer Experience 91

Customer Experience Onboarding KPIs Banking Travel 91

Userpilot

JUNE 12, 2024

TL;DR A product specialist is a professional who is responsible for ensuring a product’s marketability and profitability. The product specialist role offers ample opportunities to advance your career in different functions, such as product management and customer experience.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Melissa Perri

DECEMBER 29, 2023

If we'd really covered all there was to cover on Product Management, why were folks clamoring for more of my blog posts? Test the waters with conference talks, blog away, throw your thoughts out on social media. Even with all my consulting and speaking, I was missing out on the top keynote spots and the best consulting gigs.

Books 197

Books User Testing Customer Feedback Consulting 197

Userpilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. In this article, we've compiled the 10 must-read onboarding books that'll enable you to transform your user onboarding strategies.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Research Software Books 98

Userpilot

FEBRUARY 25, 2021

Like any playbook in sports, your marketing playbook is only as good as the coach who wrote it. That is why we asked some of the best SaaS marketing practitioners for their best plays with the highest win percentage. SaaS Marketing Playbook Table of Contents. SaaS Marketing Playbook Table of Contents. Content Marketing.

Research Software 91

Research Software User Testing Outbound Marketing 91

Userpilot

JUNE 12, 2024

Be available for your team : Scrum teams are often pressured to deliver more, and faster, which is why they need all the time and support from a product owner. Use feedback to enhance the product : One must stay updated with changing customer preferences to succeed in this industry.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

APRIL 30, 2021

If you’re looking to scale up your SaaS business , you may have considered hiring a marketing agency. Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Userpilot

JANUARY 5, 2021

Remember that time in an art class when you were given a blank piece of paper and told to draw whatever you want? A similar experience happens in many SaaS products. And it makes nearly a third of your users drop out before they have even started! And it makes nearly a third of your users drop out before they have even started!

Customer Experience 105

Customer Experience Data Visualization Dashboard Marketing 105

Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement? Table of Contents.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

The Product Guy

SEPTEMBER 27, 2016

In our a recent live stream from one of our mentors of The Product Mentor , Ian Moulton, lead a conversation around “Conducting User Research”. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan lives in Manhattan and in his spare time likes to play soccer.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

The Accidental Product Manager

MARCH 13, 2023

Pay-TV product managers are losing customers Image Credit: Mike MacKenzie So here’s a question for you. Pay-TV Product Managers Deal With The Loss Of Customers Did you know that the pace at which people are abandoning traditional pay-TV packages accelerated by more than 70% last year? million subscribers in the previous year.

Customer Experience 65

Customer Experience Reporting Tools Product Management Product Manager 65

Indicative

JULY 14, 2020

The challenge, according to Deloitte, Duke University, and the American Marketing Association is a lack of alignment between data and decision-making. So how do you get your product and marketing teams on the same page, with a shared perspective? Who are your best customers? Enter Customer Analytics.

Data Visualization 137

Data Visualization Analytic Tools Reporting Tools User Testing 137

Intercom, Inc.

APRIL 30, 2020

In times like these, we could all use friends, supporters, collaborators. And as businesses, we could all use partners to forge stronger relationships with our customers. These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone. Here’s how they work.

Feedback Software 223

Feedback Software Webinar Customer Experience User Testing 223

Mind the Product

JULY 16, 2019

Rich Mironov got his start in product with a a single, very demanding customer: Apple. Realising it would be safer to diversify, he’s gone on to spend the last 30-plus years working with more than 90 organisations across the world in interim leadership roles and consulting. Listen if you’d like to learn more about.

Customer Experience 111

Customer Experience Product Research Leadership Weak Development Team 111

Mironov Consulting

DECEMBER 29, 2017

This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. A customer-centric approach can help any type of business succeed. – Shep Hyken. To entice those customers to come in-store requires there to be something worth coming in for.

Blog 83

Blog Data Visualization Customer Experience Software Review 83

The Accidental Product Manager

OCTOBER 18, 2021

When customers cut back on spending, product managers have to go to work Image Credit: CafeCredit.com. The arrival of the Covid-19 virus has upended the lives of most of our customers. Keeping Customers As Times Get Tough. How To Deal With Frugal Customers. What All Of This Means For You.

Customer Experience 123

Customer Experience Product Management Product Manager Product Research 123

Business of Software Conference

APRIL 28, 2023

The first ( BoS USA ) involved me flying to Boston, US, to watch some amazing speakers and experience what the BoS community really was all about. It provides attendees with a unique experience to listen to some of the most interesting speakers when it comes to building software businesses. When is the right time to use a consultant?

Customer Experience 52

Customer Experience Events Messaging Consulting 52

The Product HQ

JUNE 10, 2024

Common product manager job titles include: Product developer Product marketer Product planner Product lead engineer Marketing Manager Director of Product Management Product analytics manager Product marketing lead Product owner How do you know what product manager career path is right for you?

Technical Advisors 52

Technical Advisors Technical Review Product Management Product Manager 52