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Customer Intelligence in SaaS: How To Collect Customer Intelligence Data and Improve Loyalty?

Userpilot

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

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How to Fuel Business Growth with Customer Intelligence Analytics

Userpilot

How can customer intelligence analytics help boost product growth ? In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. The four main types of customer intelligence data. Three steps to automate your customer intelligence analytics.

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AI in Customer Service: 10 Ways Artificial Intelligence Can Enhance Customer Experience

Userpilot

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. All of these concerns can be easily resolved with AI in customer service. All of these concerns can be easily resolved with AI in customer service.

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Business Intelligence vs. Customer Analytics: Why You Need Both

Indicative

In this article, you’ll learn about a new genre of customer analytics capabilities that speak the language of people, rather than systems. Let’s start with an overview of the modern business intelligence (BI) system — likely what you use today. . Enter customer analytics. Example customer journeys. The role of modern BI.

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Top 15 Blogs for Product Managers

The Product Coalition

Blogs are another great medium for getting bite-sized chunks of information, and upping your product management skills. If you’re enjoying Product School’s blog, we’ve actually created the ultimate guide to help you find your way around. Highlight: Is the Product Manager Actually The Intelligence Officer of The Company?

Blog 78
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From Ideas to Impact: The Role of AI in Modern Content Creation

The Product Coalition

In digital content creation, Artificial Intelligence (AI) has emerged as a significant influence, transforming how content is produced and consumed. As we navigate this era of AI-driven content creation, the collaboration between human intuition and machine intelligence reshapes digital landscapes. What is AI for content creation?

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Intelligent Customer Service: Connected, Contextual, Consistent

TSIA

This article was originally published on the Verint blog on 2/1/2017. Today's customer is smart, engaged, connected and informed. To keep pace with this new breed of customer, organizations must also become smarter and more connected.

Blog 40