Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Once the customer converts , stay in touch. Userpilot blog post. Next, create user personas.

Research Software 103

Research Software Feedback Software User Testing Reporting Tools 103

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. A step-by-step strategy for new and seasoned PMs alike to learn how to build products customers will love.

Books 80

Books Blog Feedback Software User Testing 80

Alchemer Mobile

NOVEMBER 9, 2022

Product management is a challenging role, no matter what industry you work in. Speaking up might spur a conversation around how to adjust your role to better fit your needs, or better yet, to bring in another team member to share your workload. Customer expectations shift dramatically depending on device. Apptamin Blog.

User Testing 246

User Testing Feedback Software Technical Review Research Software 246

Mixpanel

APRIL 18, 2024

This is why go-to-market (GTM) teams play a large role in B2B rollouts, whether it’s running training with their account teams or answering basic support questions. The 4 stages of a successful product rollout The best way to ensure a smooth product rollout is to have a phased approach supported by ample prep work. How does it work?

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. In large companies, the CSM also oversees other customer success roles. That’s perfectly normal.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Product Management Unpacked

SEPTEMBER 23, 2020

finds interesting differences between how B2B (business-to-business) and B2C (business-to-consumer) product managers approach product management, especially as it relates to customer research. Understanding, championing and prioritizing customer needs and wants is critical to a product manager’s role. A recent report by Pendo.io

B2C 190

B2C User Testing B2B Customer Feedback 190

Product Talk

OCTOBER 25, 2023

Stepping into your first product leadership role is a major change. We often hear about this transition from members of the Continuous Discovery Habits community who are new to leadership roles and either write in with questions or step in to share their experiences. You can submit your story here.

Leadership 256

Leadership Product Research Reporting Tools Feedback Software 256

Gainsight

MARCH 1, 2024

In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field.

Data Visualization 59

Data Visualization Customer Experience Technical Review Customer Feedback 59

Product Management University

OCTOBER 4, 2021

If you’re in a leadership role, here’s the biggest reason you need a product manager farm team. It comes down to whether you want your product management function to lead or be forever relegated to taking orders from customer-facing disciplines like sales and customer success. Client Services/Customer Success.

Product Management 147

Product Management Product Manager Management Management 147

The Product Coalition

DECEMBER 21, 2021

Executives have been watching the success of product led scale ups and are kicking off transformation projects to rapidly establish or scale their product management capability. It also means that a larger, more diverse pool of candidates are being considered for roles. Customer feedback ?—?what what do customers like?

Product Management 170

Product Management Product Manager Weak Development Team Management 170

Product Talk

FEBRUARY 28, 2024

In her former role as Director of Product at Going (formerly known as Scott’s Cheap Flights), Kelsey was tasked with running a pilot product trio. This would be a much shorter blog post if that were the case! I really just love focusing on keeping the customer at the forefront of building great, impactful solutions,” says Kelsey.

Product Research 239

Product Research Onboarding KPIs Feedback Software User Testing 239

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? Don’t forget to include your customer success team — they’re critical.

Feedback Software 133

Feedback Software User Testing Customer Feedback Research Software 133

Userpilot

NOVEMBER 2, 2023

In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Webinars play an important educational role.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Product Management University

DECEMBER 17, 2020

We’d welcome the opportunity to be your partner in 2021 to become more customer outcome focused in how you build, market, sell and deploy your solutions. Blog: High-Octane Product Management. Why Storytelling Skills For Product Management & Product Marketing Are Essential for Success. View the magazine. In This Issue.

Magazine 130

Magazine B2B Product Management Product Manager 130

Alchemer Mobile

AUGUST 6, 2020

The Two Most Impactful 2020 Product Management Trends | With digital transformation and customer experience at the forefront of most enterprise brand strategies in 2020, product-focused roles are changing drastically. Executive teams recognize the critical role product and road mapping can play in the overall customer experience.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

The Product Coalition

OCTOBER 8, 2023

Explore the secrets of creating a successful Crypto Prediction and Opinion Platform, and provide users with insights to help them navigate the cryptocurrency market wisely. Machine learning models and feature selection play pivotal roles in constructing reliable predictive tools. Why Crypto Opinion Platforms Matter?

Data Visualization 130

Data Visualization Reporting Tools Feedback Software Customer Feedback 130

Intercom, Inc.

APRIL 30, 2020

And as businesses, we could all use partners to forge stronger relationships with our customers. These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone. “These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone.”

Feedback Software 223

Feedback Software Webinar Customer Experience User Testing 223

The Product Manager Coach Blog

JANUARY 9, 2024

Brian Chesky of Airbnb sparked a lively debate last year by questioning the role of product managers in today’s fast-evolving business landscape. As a seasoned product management leader and coach, I firmly believe in defending the indispensability of this role and emphasizing the critical need for its evolution.

Analytic Tools 72

Analytic Tools Artificial Inteligence Feedback Software User Testing 72

Gainsight

JULY 25, 2023

In the fast-paced digital landscape, delivering exceptional customer experiences has become a crucial aspect of any successful business. Companies that prioritize understanding their customers’ needs and preferences are better equipped to build strong, lasting relationships.

Customer Experience 52

Customer Experience Customer Feedback Data Visualization Analytic Tools 52

Gainsight

FEBRUARY 8, 2024

In the ever-evolving landscape of SaaS, Customer Success (CS) teams are facing a paradigm shift. Once primarily focused on customer satisfaction and retention, CS teams are now being called upon to think more commercially and demonstrate their direct impact on business revenue. Check out the full video below.

Customer Experience 52

Customer Experience Customer Feedback Customer Satisfaction Education 52

Userpilot

JULY 17, 2023

We also look at: Responsibilities of product teams Key roles you may want to include Different ways to structure your team Examples of different structures Let’s get right to it! TL;DR A product team structure describes how the business organizes experts from different roles and functions to deliver successful products.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Product Research 98

Business of Software Conference

DECEMBER 14, 2023

We all know there are no shortcuts to success, but that doesn’t stop us from trying to find a magic bullet that will slingshot us to the front of the line. Table of Contents Rule Worth Breaking #1: There are rules to success in business. Rule Worth Breaking #1: There are rules to success in business.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

Ronke PM

DECEMBER 29, 2023

Design-driven conversations are crucial for PMs as they enable effective communication, early feedback gathering, and customer-centric approaches. By incorporating design thinking, PMs can align their teams and stakeholders around a shared vision, leading to more successful products and higher customer satisfaction levels. #3

Customer Feedback 52

Customer Feedback User Testing Customer Satisfaction Customer Experience 52

Userpilot

JULY 23, 2023

Putting up a GTM team can be daunting, especially because you need to hit the sweet spot between just enough roles and too many people on the deck. TL;DR A go-to-market strategy is a comprehensive plan for taking your product or service to target customers. Align your teams with clear communication channels like Slack.

Research Software 94

Research Software Data Visualization User Testing Marketing 94

Userpilot

DECEMBER 17, 2021

You see a lot of SaaS companies hiring for product marketing roles and it’s a bit confusing. And this blog post will look at both concepts and answer every question you have about them. Product marketing sits at the intersection of different teams, from sales enablement to customer support. Product marketing vs marketing?

Feedback Software 106

Feedback Software Research Software Product Marketing Marketing 106

Userpilot

JULY 31, 2023

In this article, we will cover the key responsibilities of PMMs, as well as discuss the skills needed to succeed in this role. TL;DR The product marketing manager role (PMM) is primarily responsible for a product’s positioning, messaging, and branding. We will also point our readers toward some amazing resources for development.

Product Marketing 98

Product Marketing Onboarding KPIs User Testing Marketing 98

Intercom, Inc.

APRIL 13, 2018

Upselling value to existing customers is key. On top of that, an existing customer already knows your flaws, and they have an opinion on whether or not you’re delivering. Rather than picking up the phone on a whim to see if your customer would be interested in a premium plan, leverage data from their account.

Data Visualization 224

Data Visualization Customer Feedback Reporting Tools Customer Experience 224

Userpilot

JANUARY 16, 2024

Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. Ask ChatGPT to identify the best KPIs for measuring the success of a new feature. Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Johanna Rothman

MARCH 21, 2024

In addition, more frequent customer and internal feedback can help create a better product. Successful agilists don't expect managers to change. See this post on my other blog: Where Are You in Your Changes? That blog is all about adapting to change.) Sure, if a team reduces its feedback loops, the team will learn faster.

Software Review 96

Software Review Agile Product Research Feedback Loop 96

UX Planet

JANUARY 11, 2024

Often relegated to the sidelines, UXD is the silent architect behind digital success. This blog delves into the pivotal role of UXD, accompanied by real-world examples, to underscore why checking and elevating your UXD is not just a strategic move — it’s a business imperative. ?

User Testing 59

User Testing Customer Satisfaction Research Software Product Research 59

Mind the Product

AUGUST 29, 2019

’ , the role sits at the intersection of user experience (UX), tech, and business. If you subdivide UX into the constituent parts of design and customer understanding, you end up with a modified Venn diagram, and at each of the incomplete intersections, you can find a different type of partial product manager. Deal Chaser.

Product Research 183

Product Research Product Management Product Manager Weak Development Team 183

ProductPlan

FEBRUARY 3, 2022

The role builds a foundation of excellence through metrics, infrastructure, business processes, best practices, budgeting, and reporting. Ultimately, the efforts of the former impact the overall performance and success of the latter. Consequently, product managers (PMs) have an endless to-do list, and it’s the nature of the role.

Product Research 103

Product Research User Testing Data Visualization Customer Experience 103

Johanna Rothman

AUGUST 30, 2023

I ranted about one of those on my other blog. I offer blog posts, conference talks, and meetups in the low-fee, commodity experience quadrant. I offer custom workshops to my clients at a much higher fee. Upper right quadrant: I customize strategic action and portfolio decisions with my clients.

Consulting 85

Consulting Certifications Workshop Differentiation 85

The Product Coalition

DECEMBER 10, 2023

I hated it and saw it as a chore, but when I grew up I found myself writing a personal blog anonymously. I tried to avoid it as much as I could and took upon myself the role of the peacemaker — the one who always sees things from multiple perspectives and tries to balance them. Existing customers? But that’s not the only thing.

ChatGPT 124

ChatGPT Leadership Customer Experience Finance 124

Userpilot

MAY 21, 2023

Delivering a successful feature release is no easy task. In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Book the demo to see how!

Onboarding KPIs 96

Onboarding KPIs Feedback Software User Testing Product Research 96

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. TL;DR As the name suggests, SaaS account management is the process of managing customer relationships.

Feedback Software 102

Feedback Software Analytic Tools Product Research User Friction 102

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. Customer success manager fundamentals, by Udemy.

User Testing 98

User Testing Customer Experience Customer Feedback Certifications 98