Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. But how do you track and analyze end-user behavior?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

JANUARY 18, 2023

In our latest webinar , we’ve shared a three-pronged approach to help you drive retention and reduce churn. We create our business strategies around driving growth, and look to growth as the key indicator of the health and viability of our companies. ” Chip Lay, Director of Product Strategy at Fullstory.

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User Testing Customer Feedback User Friction Strategy 118

Userpilot

OCTOBER 30, 2022

Tired of churn and want to drive retention for your brand? Customer retention is a company’s ability to create experiences that drive repeat business. The customer retention rate (CRR) = (The total number of customers at the end of a period / the number of customers at the beginning) x 100. What is customer retention?

Feedback Software 98

Feedback Software Data Visualization Customer Communications Customer Experience 98

Intercom, Inc.

MARCH 9, 2022

We strive to deliver outcomes as well as outputs to drive real results for our customers. In an episode of our Intercom on Product podcast , our co-founder Des summed up the output vs outcomes relationship in this way: “it’s what you ship versus what happens because of the thing you ship.”

Data Visualization 152

Data Visualization User Testing Customer Feedback Analytic Tools 152

The Accidental Product Manager

JANUARY 29, 2024

Auto product managers believe that software will control the future Image Credit: JC As product managers, we are generally fairly focused on what we need to do to make our product become a success. However, some auto product managers are starting to realize this. These product managers have big dreams.

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Download Product Management Product Manager Automotive 73

Userpilot

DECEMBER 10, 2023

Are you a product-led or sales-led kind of SaaS? Or perhaps you’ve managed to marry the two strategies and embraced product-led sales? If not, but you’d like to learn more, then why not watch the talk that Ben Williams , known as the Product-Led Geek, delivered at the recent Product Drive hosted by Userpilot?

Analytic Tools 105

Analytic Tools Feedback Software Customer Experience Data Visualization 105

Intercom, Inc.

SEPTEMBER 22, 2020

Brian says: Intercom’s SVP of Marketing Shane Murphy-Reuter recently caught up with Brian to talk about the importance of conversational relationships and how they can drive exponential business growth. Driving connection and growth with conversational relationships. We wrote a billion blog articles about it.

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Inbound Outbound Reporting Tools Customer Experience 211

UX Planet

FEBRUARY 10, 2024

Yet, the integration of Anyline’s technology doesn’t end there. Scalable Capital’s product also incorporates IBAN scanning functionality. Thanks for reading and getting to the end of the article. Subsequently, users seamlessly scan their passports, automating the population of essential personal information. Kindly hit the ?

Customer Experience 70

Customer Experience User Experience Banking Data Visualization 70

Lenny Rachitsky

JANUARY 4, 2024

Integrating research from the beginning of the product development process is crucial for leveraging your user researcher best. Researchers need to become business-oriented and focus on finding the overlap between user needs and business goals, not just user needs. Consider shifting from NPS to CSAT for more accurate and useful feedback.

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User Testing Research Software Product Research UX 104

The Accidental Product Manager

DECEMBER 4, 2023

Subway product managers have to come up with a comeback plan Image Credit: Mike Mozart I’m pretty sure that even if you didn’t know it, there are more Subway sandwich restaurants out there than there are McDonald’s restaurants. The Subway product mangers now have a new challenge on their hands. expansion drive.

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Product Management Product Manager Management Management 73

The Accidental Product Manager

FEBRUARY 5, 2024

Products made for older customers are getting a makeover Image Credit: Katie Mims Who do you sell your product to? Is there a possibility that your product is being used by older customers? If this is the case, what you have done to make it easy for them to use your product?

User Testing 104

User Testing Customer Experience Product Management Product Manager 104

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. Therefore, as a product marketer, you need to continually update your skills to remain relevant in a constantly changing industry.

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Research Software Analytic Tools Feedback Software Data Visualization 98

Userpilot

MARCH 25, 2024

TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction. Act on insights to drive positive sentiment.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Read on to uncover product growth insights ! The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

APRIL 11, 2023

Using checklists and interactive walkthroughs to drive product adoption. The customer retention rate (CRR) is a percentage measure of the retained customers at a company at the end of a period. N – The number of new customers at the end of the period. S – The number of customers at the start of the period.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

AUGUST 2, 2023

This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. A successful strategy helps improve conversions , drive retention and loyalty, and increase the customer lifetime value. Choose metrics to track the success of the engagement strategy. Where do they work?

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Mixpanel

APRIL 18, 2024

Believe it or not, rolling out a new product can be a lot trickier for B2B companies. Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. Take Mixpanel, for example.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

The Product Coalition

OCTOBER 27, 2022

When I was teenager learning to drive, I vaguely recall my mom saying something regarding cruise control being a way to save money on road trips. I also remember a Driver’s Education teacher advising me to drive with my shoes off?—?so My product sense is that the primary persona or user segment is the driver. Blah blah blah.

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User Friction Product Research User Testing Customer Experience 112

Userpilot

OCTOBER 10, 2022

Is your product marketing strategy lacking inspiration? How about some product marketing examples? In this article, we consider 10 SaaS product marketing examples. How did their product marketing strategy put their audience first? What is product marketing? How did they successfully communicate value?

Feedback Software 98

Feedback Software Research Software Product Research User Testing 98

Userpilot

AUGUST 10, 2023

This article not only shows you the differences but tells you when to trigger each, and how to use NPS to drive business growth. After the free trial ends to understand why they converted. After product updates to determine how they affect customer sentiment. Trigger based on average lifetime and product usage frequency.

Product Research 97

Product Research Feedback Software Analytic Tools Data Visualization 97

Mixpanel

MARCH 11, 2024

In the very early days of Mode, there were three of us: our CEO, who was off talking to investors, our CTO, who was chained to a desk building the product, and me. My job was going to be PMing and working with customers, but we didn’t have any customers at first because we didn’t have a product yet.

Data Visualization 52

Data Visualization Leadership Entertainment Analytic Tools 52

Userpilot

DECEMBER 17, 2021

Product marketing vs marketing? You see a lot of SaaS companies hiring for product marketing roles and it’s a bit confusing. Is there even any difference between product marketers and your regular marketer? There’s a difference between product marketing and traditional marketing. Which does your company need?

Feedback Software 105

Feedback Software Research Software Product Marketing Marketing 105

Ronke PM

DECEMBER 29, 2023

As 2023 comes to an end, we're taking a moment to reflect on the highlights and milestones of the past year. To celebrate the journey, we've curated a list of the top four podcast episodes of 2023 from Product Magic, chosen for their impact and relevance by our devoted listeners.

Customer Feedback 52

Customer Feedback User Testing Customer Satisfaction Customer Experience 52

The Product Coalition

NOVEMBER 8, 2020

Let us discuss today in this blog what are the aspects an organization embracing Scrum has to focus on faster delivery. Here again, we see the role of Scrum Master focus on ‘Build it Fast’ and this could also be one of the reasons for leaders to drive better efficiency over time. Remember Bill Wake’s Twenty ways to Split Stories’.

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User Testing Customer Feedback Definition Customer Experience 144

Userpilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Passives give a score of 7 – 8 and are moderately satisfied with your product but lack the passion of the promoters.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn. These goals may vary across client accounts.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Userpilot

JUNE 5, 2023

It helps companies identify areas of strength/weakness in their marketing approach and accelerate product growth. TL;DR The SaaS conversion funnel is a visual representation of your ideal customer journey from awareness to product adoption and revenue expansion. The difference between each funnel depends on where it ends.

Analytic Tools 95

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 95

Userpilot

JANUARY 6, 2023

That is the question that many product managers and marketing managers need to tackle to choose the best pricing strategy for their SaaS products. That’s exactly what Jana Frejova , Product Marketing Lead at Spendesk Spendesk , discussed in her recent presentation at the Product Drive Summit 2022 organized by Userpilot.

Customer Experience 98

Customer Experience User Testing User Friction Product Research 98

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. Create data-driven product roadmaps. Couple findings with other reports to drive deeper insights. This lets product managers and marketers track how users progress through each stage. Identify friction areas.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JANUARY 8, 2024

Best practices for effective customer acquisition and product-led growth. Userpilot can help you implement effective customer acquisition strategies to drive sustainable growth. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

The Accidental Product Manager

FEBRUARY 26, 2024

The goal is to sell more cars, perhaps software is the key Image Credit: rakyan ‘boyan’ tantular Product managers know that if we want to sell more of their product, we need to find ways to make the product more appealing to our customers. These days, that can be very difficult to do.

Product Management 73

Product Management Product Manager Artificial Inteligence Software Engineering 73

Userpilot

JUNE 7, 2023

TL;DR CES measures the perceived effort customers exert when interacting with your product or teams. Customer effort score survey questions can include a Likert scale, a numeric scale, smiley faces , and a follow-up open-ended question. How easy was using [Product] so far? Likert scale + open-ended question.

Customer Experience 96

Customer Experience Product Research Customer Feedback Data Visualization 96

Reveal

JANUARY 9, 2023

In this blog, we go through the top 5 ways in which ISVs can benefit from strong analytics offerings. . An Independent Software Vendor (ISV) is a business or an individual who builds, develops, markets, and sells software solution/s to be consumed by end users. What Is Independent Software Vendor (ISV)? What Is an ISV Partner?

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Customer Feedback 98

Lenny Rachitsky

APRIL 2, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. PMs and VPs of Product), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), and my swag store (great gifts for your favorite PM, or yourself!) But the story didn’t end there.

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Analytic Tools Customer Experience Weak Development Team Data Visualization 118

Userpilot

JULY 30, 2023

Both acquisition and retention costs help drive business growth. You should put more focus on acquisition than retention when you’re launching new features /products or aiming to expand your customer base, or when the market share or churn rate is low. What is customer acquisition? What is customer retention?

Customer Experience 98

Customer Experience Customer Feedback User Testing Data Visualization 98

Userpilot

MARCH 31, 2023

15% is a good free trial conversion rate for SaaS products. Here’s how to create a successful free-to-paid strategy: Prioritize top features in your free trials based on product usage data. Send trial-ending notices to remind free trial users about the benefits of upgrading before their trial phase ends.

Feedback Software 98

Feedback Software Onboarding KPIs Strategy Customer Experience 98

Userpilot

MAY 17, 2023

What’s product experience (PX)? And most importantly, how do you create product experiences that delight your users? We also look at a few examples of companies delivering outstanding product experiences. TL;DR Product experience (PX) is the overall response that the product evokes in users when they interact with it.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98