Product Innovation Educators

DECEMBER 6, 2021

He is Howard Tiersky, author of the Wall Street Journal bestselling book Winning Digital Customers: The Antidote to Irrelevance. He founded FROM, a digital transformation agency, which has won over 100 awards for user experience design, including for their work redesigning the Avis app which is now ranked by J.D.

Customer Experience 257

Customer Experience User Testing User Friction Research Software 257

Userpilot

OCTOBER 31, 2023

User experience analytics is one of the secret ingredients for boosting SaaS growth. This ensures your product remains enjoyable for users, boosting retention and loyalty. This data type identifies the “what” of a user experience problem. Book a demo now to learn more. What is user experience analytics?

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Research Software 104

Userpilot

MARCH 12, 2024

If you want to revamp the UX design of your app without coding, why not book a Userpilot demo to see how you can implement in-app tooltips, spotlights, checklists, and more? Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is navigation UX?

Customer Experience 105

Customer Experience Research Software User Experience UX 105

Roman Pichler

FEBRUARY 4, 2019

Most people do not listen with the intent to understand; they listen with the intent to reply,” wrote Steve Covey in his book The 7 Habits of Highly Effective People. For example, the issues some users experience with the latest version of your product. recommend in their book Practicing the Art of Compassionate Listening.

Customer Experience 320

Customer Experience Information Books Positioning 320

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Roman Pichler

APRIL 7, 2025

Second, offering AI-enabled product features, including a personalised user experience and user-specific recommendations, can give your product a unique advantage. [3] If your answers to the five questions above are positive, youre in a good place, and using the right AI tools will most likely benefit you.

Product Strategy 196

Product Strategy User Testing Data Visualization Strategy 196

Product Talk

FEBRUARY 14, 2024

If you’ve been at your company for a while, you might get inspired after reading a book or attending a conference. Tali Melchior , Director of Product Management at Texthelp , was first inspired to experiment with opportunity solution trees in a previous role. There are all kinds of ways to introduce continuous discovery habits.

Analytic Tools 312

Analytic Tools Research Software Product Research User Testing 312

The Product Coalition

JULY 4, 2021

Products today are focused on User experience. A large part of the User experience is focused on making it easy for users to navigate and persuade them to do what the Product wants them to do. But a good user experience is rarely accomplished by merely visual experience. And that is great.

Customer Experience 158

Customer Experience User Experience Technical Review Books 158

Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. You can find more collaborative decision-making tips in my book How to Lead in Product Management.

Weak Development Team 347

Weak Development Team Product Research Customer Experience Workshop 347

Roman Pichler

JUNE 10, 2024

1] Make sure that the goal states the positive impact you want to make on the users/customers and the business. Does the user experience have to be adapted? Step 1: Set an Outcome-based Goal for the Next Three Months To get started, set a single, outcome-based goal for the next three months. Delete or archive them.

Roadmap 241

Roadmap User Testing Customer Experience Workshop 241

Roman Pichler

APRIL 15, 2024

The most important one is the goal , and it’s positioned in the middle of the template on the third row. It can also create a Frankenstein product—an offering that is a collection of unrelated features, offers a terrible value proposition, and gives rise to a horrible user experience.

Roadmap 323

Roadmap Onboarding KPIs Technical Advisors Customer Experience 323

Roman Pichler

OCTOBER 6, 2020

Will the product make a positive impact on people’s lives, the wider society, and the planet, or will it at least not cause any harm ? What kind of user experience (UX) should the product give rise to? Do the metrics show a positive, flat, or negative trend? How might people use the product? How can the product be built?

Product Research 295

Product Research Technical Review Feedback Software Research Software 295

Userpilot

APRIL 16, 2025

When data collection is messy, product managers lose visibility, teams waste hours chasing answers, and user experience suffers. Early signals look positive, so you start rolling it out. However, your analytics only capture desktop traffic, and most of your freemium users join through mobile.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

OCTOBER 19, 2024

Clearly state that there are known issues, explain the problem and its impact on users, and provide clear instructions on possible workarounds to help users. For instance, if users experience slow loading times on certain pages, let them know about the issue and provide an estimated timeline for a fix.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Experience 105

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. A UserTesting study reveals that 60% of users abandon an app if they encounter difficulties during onboarding UserTesting, 2022.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Product Innovation Educators

FEBRUARY 20, 2023

He is also the author of the bestselling product management book, The Lean Product Playbook. User experience (UX) Write down your hypotheses in each layer then test the product with customers to see where you’re at with product-market fit. Dan Olsen is a returning guest to the podcast. Target customer 2. Feature set 5.

User Testing 273

User Testing Product Management Product Manager Data Visualization 273

UX Planet

FEBRUARY 5, 2025

Conversely, if the user experience heavily relies on a graphic user interface, the larger the gap for the product designer toaddress. While it would be foolish for a product designer to complain about this approach, it can inadvertently exclude important user experience considerations.

Technical Advisors 80

Technical Advisors Analytic Tools Feedback Software Reporting Tools 80

Roman Pichler

JANUARY 8, 2019

While this approach works, I wastes the opportunity to innovate and create more value for the users and business. Wouldn’t it be great to make the product better, improve the user experience and add brand-new features? You should now be in a good position to stock the product backlog and create the right user stories.

Product Research 225

Product Research Customer Experience User Testing Analytic Tools 225

Intercom, Inc.

AUGUST 22, 2019

I used to perform throughout the Midwest, but what I was really after was the ability to get along with people and have positive interactions with them every day. I used to write books for IBM. We’re just excited that you care about about these things: about the user experience, about the quality of content and communications.

User Testing 209

User Testing Research Software Feedback Software Analytic Tools 209

Lenny Rachitsky

FEBRUARY 2, 2025

You need both a positional game (long-term strategy) and tactics (short-term wins). In any product, the user experience matters. Ensure that your product makes complex tasks simple for users, and remove barriers that might stop them from succeeding. Trust that fun and delight are powerful drivers of success.

Leadership 71

Leadership User Testing Customer Experience Vision 71

Userpilot

OCTOBER 10, 2024

Now, this onboarding flow works well because Miro is a highly visual tool that doesn’t need much information to onboard users, nor has a long sales cycle. Miro’s good user onboarding has many perks to learn from, such as: Adding contextual microcopy and progress indicators to the welcome screen to reduce friction.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. With his latest book, Staff Engineer , Will is hoping to answer all of these questions.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Intercom, Inc.

DECEMBER 10, 2020

Nick has developed an equation to describe what he means : customer success (CS) = customer experience (CX) + customer outcomes (CO). He’s also elaborated on this concept in a new book , written with Allison Pickens, called The Customer Success Economy: Why Every Aspect of Your Business Model Needs a Paradigm Shift.

Customer Experience 224

Customer Experience B2B Data Visualization Product Research 224

The Product Coalition

JANUARY 25, 2024

Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences. While conversational chatbots can handle general inquiries and casual conversations, transactional chatbots are designed to achieve specific objectives, such as booking a hotel room or ordering a pizza.

Artificial Inteligence 148

Artificial Inteligence Reporting Tools Feedback Software Research Software 148

Product Talk

DECEMBER 15, 2021

He began his career as a freelancer and tech entrepreneur, so this will be his first full-time official position as a product manager in a company that is not his. Richard Simms, Senior User Experience Designer at SEEK Learning. He started his current role as Senior User Experience Designer at SEEK Learning in August 2021.

Product Research 260

Product Research Customer Experience Research Software Reporting Tools 260

The Product Coalition

AUGUST 10, 2021

Creating Positive User Emotions For Your Products Photo by Matthew Henry on Unsplash The colleague who always runs late for your meetings annoys you. She offered to drop you home after you tried very hard to book a cab. She offered to drop you home after you tried very hard to book a cab. You now trust her.

Customer Experience 158

Customer Experience Customer Feedback User Testing Feedback Software 158

Userpilot

OCTOBER 28, 2024

Customer feedback can help you improve your user onboarding strategies. True value lies in paying attention to what they say – both positive and negative. When analyzing user feedback , prioritize customer issues based on urgency. userpilot.com How can Userpilot help you implement user onboarding strategies?

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

UX Planet

MARCH 29, 2025

Conversely, positive experiences encourage repeat visits and foster lasting relationships. Enhancing Brand Image: Theres a direct link between user satisfaction and brand perception. Positive associations essentially become synonymous with your brand identity. Chances are, you uninstalled it shortly after.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Userpilot

JULY 20, 2024

This guide will provide you with a comprehensive overview of the path to becoming a successful experience strategist. TL;DR An experience strategist designs and optimizes user experiences across different touchpoints to enhance customer satisfaction and engagement. Looking into tools for experience strategists?

Data Visualization 93

Data Visualization Analytic Tools Research Software Feedback Software 93

UX Planet

MARCH 3, 2025

Conversion-Optimized CTAs: Strong, action-driven CTAs like Start Free Trial or Book a Demo guide users towardsign-up. Strong Call to Action: Whether its booking a consultation or subscribing to a newsletter, guiding users toward the next step iskey. Example Websites: Notion Figma 2.

Reporting Tools 59

Reporting Tools Magazine Software Review Customer Experience 59

Intercom, Inc.

JULY 4, 2019

He’s just released a new book called Outcomes Over Output. We wanted to jump into this hot topic to see if we could marry our practical experience with Josh’s framework. Thanks for joining us on your book tour. Let’s start by hearing about your background and what made you write this book in the first place.

User Testing 212

User Testing Customer Experience Feedback Software Research Software 212

UX Planet

FEBRUARY 10, 2024

Peter Senge popularized Systems Thinking in organizations through his book “The Fifth Discipline.” Traditionally, UX research is conducted with a focus on specific touchpoints between the user and the product, such as a website, app, or isolated function. Thinking from multiple perspectives of users and other actors. .

Research Software 125

Research Software Feedback Software Product Research User Testing 125

Userpilot

MAY 30, 2025

Validating one with the other gives you the whole picture and confidence to make decisions that improve users experience. Use these methods to collect qualitative data: In-app surveys : A tool like Userpilot lets you trigger surveys in your mobile app based on user behaviour and collect contextual feedback with logic conditioning.

Onboarding KPIs 82

Onboarding KPIs Feedback Software Analytic Tools Research Software 82

UX Planet

JANUARY 29, 2025

Empty state are an important part of user experience. A well designed empty state can educate, guide, and motivate users instead of leaving them confused or disengaged. An empty state is an opportunities for us as a UX designer to enhance the user experience by: Explaining why the page isempty.

Education 52

Education Research Software User Testing Product Research 52

Userpilot

MAY 30, 2025

This gap between user behavior and intention creates massive blind spots, which can be fixed with user feedback and qualitative data: Users complete onboarding (positive metric) while feeling confused and planning deletion (negative intention). Feature adoption hiding user workarounds for broken functionality.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Userpilot

APRIL 3, 2024

Prioritizing user experience optimization in product-led growth is crucial for creating intuitive, enjoyable products that retain customers and drive revenue growth. Continuous improvement through experiments is key in product-led innovation, ensuring products evolve in line with user preferences. .”

Analytic Tools 104

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 104

Userpilot

APRIL 17, 2025

The design and format of your survey are crucial for a positive mobile experience. A good survey should directly match the target users needs and circumstances. If respondents think a survey fits their circumstances, theyll feel their response contributes to a better user experience. Book a demo to learn more.

User Testing 97

User Testing Customer Feedback Customer Experience Feedback Software 97