The Accidental Product Manager

MARCH 13, 2023

Pay-TV product managers are losing customers Image Credit: Mike MacKenzie So here’s a question for you. Pay-TV Product Managers Deal With The Loss Of Customers Did you know that the pace at which people are abandoning traditional pay-TV packages accelerated by more than 70% last year? million subscribers in the previous year.

Customer Experience 65

Customer Experience Reporting Tools Product Management Product Manager 65

The Accidental Product Manager

OCTOBER 30, 2023

There is a big bet going on right now that really smart people are going to be able to create a digital world that we’ll all be able to put on headsets and drop into at any time. Because these platforms are still nascent and building out their features, it might be some time until any real successes occur.

User Testing 138

User Testing Product Management Product Manager Entertainment 138

Usersnap

JUNE 2, 2022

Customers want good products and services, of course, but do you know what else they want? Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Recognizing and improving upon this customer feedback is where a CES survey comes in handy! What Do We Mean By Customer Effort Score (CES)?

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Intercom, Inc.

NOVEMBER 17, 2021

Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. Fortunately, it’s not as elusive as you might think, and it can definitely be taught — writing coach Leslie O’Flahavan has spent over two decades doing just so.

Messaging 118

Messaging Customer Experience Branding Airlines 118

Userpilot

NOVEMBER 15, 2021

UserGuiding's biggest selling point is its $99/month Basic plan but that doesn’t come with all the elements you’ll need to build a positive onboarding experience. Alternatives like Userpilot or other agile digital adoption platforms come with the necessary elements needed to create a contextual, personalized user experience.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

The Accidental Product Manager

JUNE 13, 2022

Advertising product managers are always looking for the next “big thing” The advertising market has its ups and downs as customer’s needs, wants, and moods change seemingly overnight. Say Hello To Your Customer. They aired commercials 409,617 times, up 63.3%.

Customer Experience 65

Customer Experience Advertising Product Management Product Manager 65

Intercom, Inc.

JANUARY 16, 2020

But what happens when you take away the constraints of an actual whiteboard – the location, the space, and the time? Short on time? In our discussion we unpack what this means for them as a company and for their customers. We hear how sharing the pain that your customers experience is key to understanding it.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

The Product Coalition

JANUARY 24, 2022

Few years back, I had an interview opportunity with Mckinsey for the role of a Product Management consultant. How will you arrive at market sizing estimation, GTM goals & Measures that focus on D2C (direct to customer)? ?? Simple definition of TAM, SAM, SOM ?? You have been asked to pitch investors for early-stage funds.

Data Visualization 180

Data Visualization User Testing Research Software Marketing 180

Userpilot

JANUARY 25, 2022

If you’ve released an innovative new product update, you may need to study the art of new feature onboarding before your customers want to use it. Sometimes they won’t know where the new feature is; other times, they might see it, but not appreciate why it’s valuable to them.

Research Software 98

Research Software Customer Experience User Testing Product Research 98

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

The Accidental Product Manager

JANUARY 3, 2022

Just in case you didn’t know it, Gucci is a one of the largest and most successful fashion brands out there. In the past few years, Gucci has had a fantastic run and has become one of the hottest brands in fashion. So just exactly why did the popular Gucci brand experience a decrease in sales after having been so hot for so long?

Customer Experience 123

Customer Experience Weak Development Team Branding Definition 123

The Accidental Product Manager

MARCH 7, 2022

They want to find ways to change their product development definition so that they can attract high end goods manufactures to start to sell their products on Amazon. In all honesty, Amazon is off to a slow start in its efforts to woo luxury goods onto its website. So what’s going on in the world of luxury brands right now?

Product Management 123

Product Management Product Manager User Testing Management 123

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. To help you find the perfect web design partner more easily, we’ve compiled a list of the top 9 digital design agencies that are leading the way in redefining digital experiences.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

The Accidental Product Manager

OCTOBER 17, 2022

So if you were a product manager and you wanted to both advertise your product to your customers and make it easy for them to buy it from you, how would you go about doing that? If you are like most of us, you would probably use your product development definition to make sure that it got included in Amazon’s inventory.

Advertising 65

Advertising Product Management Product Manager Customer Experience 65

The Accidental Product Manager

DECEMBER 13, 2021

Every product manager wants their customers to be able to buy their product when they decide to make a purchase. The worst thing in the world that could happen is that your customer is ready to buy and you have nothing to offer to them. Their goal is to be able to present their customers with full shelves. Over in the U.K.

Product Management 121

Product Management Product Manager Management Management 121

The Accidental Product Manager

AUGUST 12, 2019

I mean, how else were you going to be able to tell what time it was? Now when people want to know what time it is, they whip out their mobile phones and glance at them. Time can be found just about anywhere. Clearly the watch product managers are going to have to change their product development definition.

Customer Experience 90

Customer Experience Product Management Product Manager Management 90

Userzoom

MARCH 28, 2018

Headlining the event was Paul Boag , a leader in Digital Strategy and User Experience Design, who brought his manifesto on ‘How to Start a User Experience Revolution’ and inspired our audience to ‘light a fire’ under their efforts to get stakeholders more invested in UX.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

PMLesson's Ace the PM Interview

FEBRUARY 4, 2019

He was running a marketing agency at the time with a B2B focus. We put a really simple name on it, The Development Factory , and offered reliable digital production services to brands and creative agencies. While I have a tremendous amount of expertise, it’s only through the lens of my experience. Oh gosh, there’s so many.

Consulting 72

Consulting Customer Experience Web Development Web Developers 72

The Accidental Product Manager

JULY 16, 2018

There are few product manager jobs that come with as much brand name recognition as those jobs that are associated with the top food brands. The Problem With Being A Top Food Brand. It turns out that the top food brands have been in a bit of a sales slump for the past few years.

Branding 56

Branding Product Management Product Manager Customer Experience 56

The Accidental Product Manager

FEBRUARY 6, 2023

trick works – most of the time Image Credit: Steve One of a product manager’s hardest tasks is to come up with a price for their product. Our goal here is to use our product development definition to pick a price that will maximize revenue for our company while at the same time not scaring away our customers.

User Testing 65

User Testing Product Management Product Manager Customer Experience 65

The Product Coalition

JULY 12, 2022

During my professional career, I’ve spent a lot of time with clients who simply didn’t need my services. At times it’s just our [product team] issue, in other words— we don’t have the specific experience required to meet the client’s needs. But this is not a question for development, but for consultants.

Research Software 111

Research Software Weak Development Team Software Review Development 111

The Product Coalition

DECEMBER 6, 2023

When VCs and customers aren’t throwing money at whatever you tell them, it becomes a critical tool. This phrasing was better than the ‘product consulting’ that I started with but still not quite there. He was 100% right, but it was the first time that anyone had ever said it to me without me mentioning it first. It’s a plan.

Product Strategy 106

Product Strategy Research Software Strategy User Testing 106

The Product Coalition

DECEMBER 11, 2023

Photo by Quang Nguyen Vinh on Pexels When I first started my consulting business , I attended a sales coaching workshop. But I have put that aside, accepted her kind offer to join for free, took a brand new notebook, and set out to learn. More specifically, the customer profiles that work best. I totally missed that!

User Testing 78

User Testing Product Marketing Marketing Customer Experience 78

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. A website that reflects their brand and meets the expectations of their target audience is just an example. This is where a web design firm comes in.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

The Product Coalition

AUGUST 17, 2021

One day you’re meeting with customers, gathering insights about their problems. She should be the voice of the customer towards product teams. For the product manager, it sometimes felt like pumping gas into the machine and changing oil at the same time while the engine was still running. And this time cannot be exceeded.

Feedback Software 150

Feedback Software Analytic Tools Reporting Tools Research Software 150

The Accidental Product Manager

JULY 12, 2021

As product managers we are always being told that we need to better understand our customers. It turns out that there is a special type of product manager who just may have figured out a new product development definition that allows them to do all of these things at once. Digitally native brands were able to bring in US$27.1

Product Management 65

Product Management Product Manager Customer Experience Transportation 65

The Accidental Product Manager

FEBRUARY 10, 2020

There are a number of different brands of foods that are currently struggling. The result of this is that they are starting to appeal more to customers who clearly like the convenience of a TV Dinner. In the past, TV Dinners have been all about providing customers with comfort foods. Say Hello To The TV Dinner (Again).

Customer Experience 73

Customer Experience Product Management Product Manager Management 73

The Accidental Product Manager

FEBRUARY 5, 2018

Is Offering Private Label Brands A Good Move For Amazon? However, what a lot of us may not realize is that, depending on where you live, Amazon has expanded their product development definition to sell food. However, they think that they may have found a way to be even more successful: private label brands. Lots of food.

Branding 56

Branding Advertising Reporting Tools Customer Experience 56

DISQO

MAY 18, 2016

As organizations expand the scope of how they approach innovation, product consultants and user experience consultants have emerged as powerful forces in that initiative. Alpha recently teamed up with Product School to host an event featuring some of the most prominent product consultants in New York.

Consulting 40

Consulting Product Research Customer Experience Feedback Software 40

DISQO

MAY 18, 2016

As organizations expand the scope of how they approach innovation, product consultants and user experience consultants have emerged as powerful forces in that initiative. Alpha recently teamed up with Product School to host an event featuring some of the most prominent product consultants in New York.

Consulting 40

Consulting Product Research Customer Experience Feedback Software 40

DISQO

MAY 18, 2016

As organizations expand the scope of how they approach innovation, product consultants and user experience consultants have emerged as powerful forces in that initiative. Alpha recently teamed up with Product School to host an event featuring some of the most prominent product consultants in New York.

Consulting 40

Consulting Customer Experience Banking Travel 40

The Accidental Product Manager

AUGUST 28, 2023

Walking Away From A Novel Product Despite their struggles with the government in terms of regulation of their product, the Juul product managers have been continuing to try to innovate and extend their product development definition. The product managers at Juul last year began piloting a usage monitor in the U.K. and Canada.

Product Management 65

Product Management Product Manager Government Technical Review 65

The Accidental Product Manager

OCTOBER 31, 2022

So here’s a classic problem that product managers are faced with all the time: you are responsible for an established product. Time has passed. What are you going to do to get customers interested in your older product ? It’s time to make changes to your product development definition.

User Testing 65

User Testing Product Management Product Manager Management 65

DISQO

MAY 18, 2016

Organizations are expanding the scope of how they approach innovation, and product and user experience consultants have emerged as a powerful force in that initiative. Alpha teamed up with Product School to host an event featuring some of the most prominent product consultants in New York.

Consulting 40

Consulting Customer Experience Banking Travel 40

Mironov Consulting

NOVEMBER 15, 2023

”   1/4 of the stories in last Tuesday’s New York Times business section were AI-related.    Every customer conference and AMA starts with questions about AI.  For perspective, AI has been incubating for a long time – which is typical for currently-hot tech stories.      1.    

Data Visualization 76

Data Visualization Artificial Inteligence Technical Review User Testing 76

The Accidental Product Manager

NOVEMBER 28, 2020

Soon customers will be able to get a burger at McDonalds that has no meat Image Credit: Steve Jurvetson. However, times are changing and people are starting to become more health conscious. The thinking is that at McDonald’s, the restaurant experience that they offer must evolve. Not just a little change, but a big change.

Product Management 123

Product Management Product Manager User Testing Product Research 123

Userpilot

JANUARY 25, 2021

User persona templates are a shortcut to creating a user persona from scratch for your SaaS business. Contrary to conventional wisdom, for B2B SaaS, you don’t need to fill in every little detail about your user like their favorite food or where they went to school to create a user persona – it’s not a dating profile.

Analytic Tools 75

Analytic Tools Research Software User Testing Customer Experience 75