The Accidental Product Manager

FEBRUARY 5, 2024

Products made for older customers are getting a makeover Image Credit: Katie Mims Who do you sell your product to? Is there a possibility that your product is being used by older customers? Older Customers Product managers know that older customers have long complained that products designed for them are clunky and unattractive.

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User Testing Customer Experience Product Management Product Manager 104

The Product Coalition

DECEMBER 11, 2023

We all want maximum value for minimum effort or cost. In times of an economic downturn, it is very tempting to offer less for lower prices. But is it really what your customers want? Here’s how to look at it in order to make the right decision for your customers. But which one is more important? I decided to meet B.,

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

Intercom, Inc.

APRIL 8, 2020

This is a time of great uncertainty, with everyone suddenly having to adjust to social distancing restrictions and widespread industry upheaval. Our customers are relying on Intercom more than ever, and often in a host of new and unforeseen ways. A time for the tried and tested. What information do we need to figure this out?

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

UX Studio: Product Management

JULY 14, 2021

UX studio is one of the global innovation design consulting firms focusing on UX design, research, and strategic consulting. We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021. UX studio .

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Johanna Rothman

MAY 26, 2023

I am thrilled to announce a book birthday: Successful Independent Consulting: Relationships That Focus on Mutual Benefit. Every book takes the time it takes. Here's the story of the consulting book. In the mid-2000s… I started my consulting business back in 1994. But this one took much longer than I expected.

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Consulting Books Workshop Technical Review 52

Mind the Product

AUGUST 5, 2020

The post Service Design and Product – Andy Budd on The Product Experience appeared first on Mind the Product. A founder of Clearleft, a member of Adobe’s Design Circle, and a prolific Twitter user, he has some definite opinions on the matter. Creating a better customer experience. Twitter user?

Customer Experience 127

Customer Experience Product Research Feedback Software User Testing 127

Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models. Let’s dive in.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

Mind the Product

JUNE 25, 2019

Egyptian-born Abdelrahman (Abdo) Wahba co-founded popular Arabic audiobook site Iqraaly – but it wouldn’t have seen its current success unless Abdo had taken the time to analyse deeply what made customers stay loyal. The Product Experience is hosted by Lily Smith and Randy Silver. Quote of the Episode.

Customer Experience 125

Customer Experience Product Research User Testing Entertainment 125

Mironov Consulting

AUGUST 23, 2018

I got a lot of good responses from this recent post about the need to frequently talk directly with real customers , especially at B2B/enterprise companies. More than a few folks raised an important concern: with so much to do as product managers, how do we consistently make time for customer interviews? How hard could that be?”)

Customer Experience 110

Customer Experience User Testing Customer Feedback Product Research 110

Mind the Product

DECEMBER 29, 2020

The post The Invisible Leader: Facilitation Secrets – Elena Astilleros on The Product Experience [Rebroadcast] appeared first on Mind the Product. So the question then becomes – would the customer, if they were looking in on that session and seeing what you were up to – would they feel that their money was invested well? .

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Customer Experience Feedback Software Consulting User Testing 170

Mind the Product

JULY 9, 2019

After leaving the Navy and working on nuclear submarines, Dan Olsen embarked on a career that has spanned enterprises and start-ups, consulting, speaking, writing, and running the Lean Product & Lean UX meetup. Jake Knapp & John Zeratsky, Make Time ( US / UK / DE ). Quote of the Episode. What is product/market fit?

Product Research 141

Product Research Customer Experience User Testing Entertainment 141

Userpilot

OCTOBER 26, 2021

It's in the interest of every SaaS team to ensure that any customer using their product experiences as much value as possible. Whether good, bad, or something in between, the sum total of the interactions a customer has with a product can be described as their "product experience." What is product experience?

Customer Experience 88

Customer Experience Analytic Tools Feedback Software Onboarding KPIs 88

Intercom, Inc.

AUGUST 24, 2021

But at these pivotal moments, it’s just as important to prioritize your customer support strategy as it is to plan your product roadmap or your next big marketing campaign. With that in mind, here are three questions to ask when you want your customer support to grow with you – and some best practices to ensure it does.

User Testing 129

User Testing User Friction Customer Experience Data Visualization 129

The Accidental Product Manager

MARCH 13, 2023

Pay-TV product managers are losing customers Image Credit: Mike MacKenzie So here’s a question for you. Pay-TV Product Managers Deal With The Loss Of Customers Did you know that the pace at which people are abandoning traditional pay-TV packages accelerated by more than 70% last year? million subscribers in the previous year.

Customer Experience 65

Customer Experience Reporting Tools Product Management Product Manager 65

Userpilot

APRIL 30, 2024

He is perhaps most recognized for his influential work as a consultant, writer, and speaker on product management, particularly within the realm of software and technology companies. Marty Cagan is the founder of the Silicon Valley Product Group (SVPG), a consultancy firm that helps companies build successful products.

Analytic Tools 91

Analytic Tools Research Software Feedback Software Books 91

Intercom, Inc.

JANUARY 16, 2020

But what happens when you take away the constraints of an actual whiteboard – the location, the space, and the time? Short on time? In our discussion we unpack what this means for them as a company and for their customers. We hear how sharing the pain that your customers experience is key to understanding it.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Usersnap

JUNE 2, 2022

Customers want good products and services, of course, but do you know what else they want? Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Recognizing and improving upon this customer feedback is where a CES survey comes in handy! What Do We Mean By Customer Effort Score (CES)?

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

The Product Coalition

JUNE 18, 2023

Photo by cottonbro studio on Pexels When I started Infinify, I told the world I am shifting to product consulting. I knew what I really wanted to do, and the way I understood the term ‘product consulting’ described it quite well. Not all companies, even ones that are truly user-focused, sell this way.

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Naming User Testing Feedback Software Weak Development Team 128

Userpilot

NOVEMBER 15, 2021

UserGuiding's biggest selling point is its $99/month Basic plan but that doesn’t come with all the elements you’ll need to build a positive onboarding experience. Alternatives like Userpilot or other agile digital adoption platforms come with the necessary elements needed to create a contextual, personalized user experience.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 85

The Accidental Product Manager

NOVEMBER 14, 2022

Two years ago, one of their biggest customers, China, decided to ban imports of mixed paper and plastic and introduced limits for scrap metal, upending global recycling markets. to re-examine their product development definition. The product managers think of their customers in segments. Recycling Going Forward.

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Customer Experience Product Management Product Manager Data Visualization 65

The Accidental Product Manager

JULY 11, 2022

Chinese product managers are trying to win over millions of Indian users Image Credit: Neha Singh. There is only one answer to that question: to sign up more users for you app. Their goal is to capture users who aren’t already locked into Facebook, Twitter or other American apps. Social media is all about growth. billion people.

Customer Experience 65

Customer Experience Product Management Product Manager Reporting Tools 65

The Product Coalition

FEBRUARY 19, 2023

In Product Management, user friction is not always a bad thing. We often obsess over reducing friction for users. In recent years, the product management community has placed a great deal of emphasis on reducing friction for users. But have you considered introducing friction by design?

Reporting Tools 131

Reporting Tools Customer Experience Healthcare Entertainment 131

Product Talk

JUNE 16, 2021

What about user researchers, data analysts, product marketing managers, and all your other favorite roles? Why didn’t I include user researchers? It’s not possible to create one definition that will work for every context. The more exposure, for example, your engineers have to customers, the better they will be at their jobs.

Product Research 256

Product Research User Testing Research Software Software Engineering 256

The Accidental Product Manager

MAY 8, 2023

With deliveries, sometimes later is better Image Credit: Javi The good news is that your customer has ordered your product. It’s going to take some time for you to get it from where you store it to their location. This means that your customer is going to have to put up with a delivery delay. How often should you do this?

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User Testing Customer Experience Customer Feedback Product Management 65

The Product Coalition

MARCH 5, 2024

However, successfully implementing agility into your company can provide 20%-30% financial gains according to research by McKinsey & Company, and increased parallel process and employee experiences have a direct causal impact on revenue by more than 50% according to Harvard Business Review. People are by far the messiest variable.

Agile 106

Agile Data Visualization Research Software Reporting Tools 106

280 Group

AUGUST 26, 2022

It’s uncertain that a private company like SpaceX could rival NASA’s experience and funding. There are definite technical similarities between the powerful rockets, and both have shaped space technology in new, innovative ways. They build over a long period of time by sticking to linear, sequential phases.

Reporting Tools 156

Reporting Tools Technical Review Systems Review Agile 156

The Accidental Product Manager

JUNE 13, 2022

Advertising product managers are always looking for the next “big thing” The advertising market has its ups and downs as customer’s needs, wants, and moods change seemingly overnight. Say Hello To Your Customer. They aired commercials 409,617 times, up 63.3%. Alphabet Inc.’s What All Of This Means For You.

Customer Experience 65

Customer Experience Advertising Product Management Product Manager 65

Mind the Product

SEPTEMBER 10, 2019

And the production of the system is not the definition of success any more. It’s the optimisation of that system to create better customer outcomes. The Product Experience is hosted by Lily Smith and Randy Silver. The post Sense and Respond – Jeff Gothelf on The Product Experience appeared first on Mind the Product.

Product Research 104

Product Research Customer Experience Entertainment Consulting 104

Intercom, Inc.

SEPTEMBER 10, 2020

That experience led to his bestselling book, The Sales Acceleration Formula. Yet in Mark’s experience working with and mentoring startups, he’s found that many entrepreneurs go with intuition over information. According to Mark, customer retention is a far better indicator of success: .

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Onboarding KPIs Customer Experience User Testing Data Visualization 226

The Accidental Product Manager

SEPTEMBER 18, 2023

Getting customers is hard, keeping them is even harder Image Credit: Stock Catalog There’s no question that streaming services are very hot right now. But many of these new customers end up unsubscribing within a few months, according to new data that has been gathered. customers unsubscribe every month. ViacomCBS Inc.

Customer Experience 73

Customer Experience Product Research Product Management Product Manager 73

The Product Coalition

MARCH 11, 2023

UX consultant David Hamill explains several points that compromise genuine UX research practices. By Tremis Skeete , for Product Coalition How often have you wondered what your users are really experiencing when they use your digital services? Why is that? David Hamill. Not opinions. Not conjectures. Not committees.

User Testing 117

User Testing Product Research UX Customer Experience 117

ProductPlan

JANUARY 17, 2023

Successful products solve customer problems. The key to product success, then, is simply to understand those problems, and the obvious way to do that is to talk to customers, right? There are all kinds of ways to make mistakes when seeking input from customers: You can talk to the wrong ones. You can talk to too few. Why bother?

B2B 59

B2B User Testing Customer Feedback Customer Experience 59

Intercom, Inc.

MAY 3, 2018

How can we help our users complete their job-to-be-done cheaper, faster or easier? Not to mention changes to workflows affecting an increasingly large amount of users. I hosted Rohini on our podcast to talk about everything from prioritization and product roadmaps to the nitty-gritty techniques for parsing customer feedback.

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User Testing Customer Feedback Data Visualization Customer Experience 195

Johanna Rothman

MARCH 14, 2024

But line jobs offer value that can result in something the customers can use , which means those jobs offer some sort of net revenue increase. Cutting overhead is definitely not personal—it’s all about how managers perceive an employee’s value. Problem space is a customer (outside) orientation. Industry expertise.

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User Testing Agile Banking Consulting 100

Userpilot

JANUARY 25, 2022

If you’ve released an innovative new product update, you may need to study the art of new feature onboarding before your customers want to use it. Sometimes they won’t know where the new feature is; other times, they might see it, but not appreciate why it’s valuable to them.

Research Software 83

Research Software Customer Experience User Testing Product Research 83