Userpilot

OCTOBER 26, 2021

It's in the interest of every SaaS team to ensure that any customer using their product experiences as much value as possible. Whether good, bad, or something in between, the sum total of the interactions a customer has with a product can be described as their "product experience." What is product experience?

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Onboarding KPIs 98

Intercom, Inc.

JANUARY 16, 2020

But what happens when you take away the constraints of an actual whiteboard – the location, the space, and the time? Short on time? In our discussion we unpack what this means for them as a company and for their customers. We hear how sharing the pain that your customers experience is key to understanding it.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Mironov Consulting

AUGUST 23, 2018

I got a lot of good responses from this recent post about the need to frequently talk directly with real customers , especially at B2B/enterprise companies. More than a few folks raised an important concern: with so much to do as product managers, how do we consistently make time for customer interviews? How hard could that be?”)

Customer Experience 110

Customer Experience User Testing Customer Feedback Product Research 110

Mironov Consulting

SEPTEMBER 22, 2020

Not to stop doing validation, discovery, prototyping or experiments they may associate that that acronym, but to remove the label from all of their docs and presentations and talks. have irreconcilable definitions of MVP. Engineering and Product are written off as intellectual time-wasters. Lots of frustration and wasted time.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Userpilot

JANUARY 25, 2022

If you’ve released an innovative new product update, you may need to study the art of new feature onboarding before your customers want to use it. Sometimes they won’t know where the new feature is; other times, they might see it, but not appreciate why it’s valuable to them.

Research Software 98

Research Software Customer Experience User Testing Product Research 98

Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. What does the company do and who are your main customers?

Product Research 265

Product Research User Testing Research Software Data Visualization 265

Userpilot

JANUARY 25, 2021

User persona templates are a shortcut to creating a user persona from scratch for your SaaS business. Contrary to conventional wisdom, for B2B SaaS, you don’t need to fill in every little detail about your user like their favorite food or where they went to school to create a user persona – it’s not a dating profile.

Analytic Tools 75

Analytic Tools Research Software User Testing Customer Experience 75

PMLesson's Ace the PM Interview

FEBRUARY 4, 2019

He was running a marketing agency at the time with a B2B focus. We put a really simple name on it, The Development Factory , and offered reliable digital production services to brands and creative agencies. While I have a tremendous amount of expertise, it’s only through the lens of my experience. Oh gosh, there’s so many.

Consulting 72

Consulting Customer Experience Web Development Web Developers 72

The Accidental Product Manager

FEBRUARY 7, 2022

I mean, customers try products, select the ones that they like, and that’s the end of the story, right? These brands have seen huge growth over the past few years, grabbing market share from the big, established names. Niche, independent brands, meanwhile, grew to more than 25% from 20% in the same time period.

Branding 123

Branding Product Management Product Manager Reporting Tools 123

The Product Coalition

JULY 31, 2022

When I studied coaching, one of the coaches who taught us was a guy named Ronnie. It takes a long time, there is no guarantee that you will succeed even if you’ve done it before (although that definitely helps), and you often find yourself wondering if you are doing the right thing. You should absolutely follow it?—?interview

User Testing 121

User Testing Product Marketing Marketing Customer Experience 121

Intercom, Inc.

NOVEMBER 17, 2021

Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. Fortunately, it’s not as elusive as you might think, and it can definitely be taught — writing coach Leslie O’Flahavan has spent over two decades doing just so.

Messaging 118

Messaging Customer Experience Branding Airlines 118

The Product Coalition

DECEMBER 6, 2023

When VCs and customers aren’t throwing money at whatever you tell them, it becomes a critical tool. This phrasing was better than the ‘product consulting’ that I started with but still not quite there. He was 100% right, but it was the first time that anyone had ever said it to me without me mentioning it first. It’s a plan.

Product Strategy 107

Product Strategy Research Software Strategy User Testing 107

The Product Coalition

MARCH 10, 2021

Project Aristotle ’s researchers proved that you could not design a perfect team, even considering the team's size, diversity of skills, experience, and personality traits. In Teaming Agreements, the team’s purpose should align with the team's product and solve the users’ problems. Products are everywhere?

Research Software 135

Research Software Webinar Product Research User Testing 135

Amplitude

NOVEMBER 26, 2019

You may not understand someone else’s definition or report. And in my time at all of these organizations, I’ve observed a disconnect between data and people. Over time, this becomes extremely unmanageable. Data becomes more difficult to read and interpret, even for the skilled data users. Intuitive tools and naming.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Mind the Product

AUGUST 19, 2019

I’d like to share five lessons from my experience that can help you start your own journey. From my experience, the problems that ML can help to solve usually fall into one of these buckets below: Could we make the user experience more tailored and personalised? Could we make the user experience safer?

Artificial Inteligence 178

Artificial Inteligence Data Visualization Product Research Reporting Tools 178

The Product Coalition

MAY 1, 2022

Strategic thinking is hard by definition. It deals with many unknowns, as well as multiple dimensions and variables at any given time. I bet with this last name he must have thought about creating such a game long before he actually did it. about the market, the customers, the product, the business, the plans ahead?

User Testing 155

User Testing Customer Experience Product Research Definition 155

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. To help you find the perfect web design partner more easily, we’ve compiled a list of the top 9 digital design agencies that are leading the way in redefining digital experiences. UX studio 2.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Johanna Rothman

FEBRUARY 12, 2019

Your customers can't take your product more often than once or twice a year. Rethink Your Definition of Customer. What if we expanded our thinking of “customer”? What if we thought of all these people as customers: The various people who buy the product. Also known as “end-users.”).

User Testing 58

User Testing Product Research Customer Feedback Customer Experience 58

The Accidental Product Manager

AUGUST 7, 2023

The result of all of this is that it generated a host of data about who was tuning in, and how they were spending both their time and dollars. Before the pandemic, artist product managers were unlikely to have even basic information such as name, phone number, location about their fans.

Product Management 65

Product Management Product Manager Management Management 65

The Accidental Product Manager

JANUARY 10, 2022

Video games have become more and more expensive as the game product managers used their product development definition to come up with new ways to extract money from you. More and more customers are asking themselves why are some games so expensive? As their name implies, they are usually available for a limited time.

Product Management 123

Product Management Product Manager Management Management 123

Mind the Product

AUGUST 20, 2019

This is, of course, a subjective observation which comes from interacting with many organisations as a product consultant. While I am the voice of the customer as a product manager, what really motivates me is how much impact I have in creating a healthy environment and culture for my coworkers. Connection.

Product Management 141

Product Management Product Manager Software Review Customer Experience 141

Userpilot

JANUARY 9, 2020

With that in mind, we thought we’d take a look at how you can become a product manager, even if you have no previous experience. Researching and creating user personas. Managing customer feedback. Why do our users want this feature? Why do users struggle to find this setting? Credit: Neal Iyer. Developing roadmaps.

Customer Experience 83

Customer Experience User Testing Product Management Product Manager 83

Mironov Consulting

APRIL 7, 2018

I speak/write incessantly about the importance of product managers talking directly with their users and buyers (collectively “customers”), not mediated through Sales, Marketing, Customer Success, User Experience, or stray notes posted to Salesforce. “Sales won’t let me talk with customers.”

User Testing 99

User Testing Customer Feedback Customer Experience Research Software 99

The Product Coalition

NOVEMBER 2, 2021

The app is simple enough: You should be able to write notes, and share them with a team There are specific features that apply to specific user roles (e.g. you have users that belong in teams, they have user permissions, and they can add content that connects back to them. Names are fragile?—?they Why is this important?

Technical Review 134

Technical Review Analytic Tools Software Review User Testing 134

The Product Coalition

OCTOBER 25, 2021

Photo by Clementina Toso on Unsplash Working as hard as we do, the weekend is a must-have time for relaxation. With the kids and all, I always find the time to read the weekend newspaper. Of course, when I am busier, the pile gets higher, since I have less time for reading. I have a very specific order in which I read it.

User Testing 164

User Testing Magazine Product Research Research Software 164

Product Innovation Educators

JANUARY 18, 2021

How product managers can understand and solve their customers’ problems. This podcast is getting a new name to better align with its purpose of helping product managers become product masters. That new name is Product Masters Now. . Product management begins with the customer problem —Who is the customer?

Product Management 106

Product Management Product Manager Naming Management 106

The Product Coalition

MAY 6, 2020

because it’s one of the most trending approaches to mobile app development that implies building an app that runs on both iOS and Android platforms, covers a broader audience, and allows you to save money and development time. It is a Chicago-based mobile app development and consulting company. Red Foundry Min. Red Foundry Min.

Research Software 78

Research Software Analytic Tools Feedback Software Development 78

PMLesson's Ace the PM Interview

FEBRUARY 4, 2019

He was running a marketing agency at the time with a B2B focus. We put a really simple name on it, The Development Factory , and offered reliable digital production services to brands and creative agencies. While I have a tremendous amount of expertise, it’s only through the lens of my experience. Oh gosh, there’s so many.

Consulting 40

Consulting Customer Experience Web Development Web Developers 40

Product Talk

SEPTEMBER 9, 2020

I know we’ve met a few times at different Mind the Product events. I studied computer science down in Southern Germany and then I started in a big German publishing house doing mainly concept work—it was called project management at that time. I decided to join SAP , which was great, but there was a lot of user pain to observe.

Feedback Software 185

Feedback Software User Testing Product Research Research Software 185

Johanna Rothman

MAY 6, 2020

Then, you got broken into working groups with too many people and not enough time to discuss a specific topic. You found that topic either not useful or needed much more time to discuss. I have not been able to take my existing in-person training and deliver it for an effective online experience. These are my definitions. (If

Seminar 91

Seminar Workshop Webinar Consulting 91

The Accidental Product Manager

APRIL 9, 2018

IKEA is designing products to be modified by their customers Image Credit: Lee Haywood. We know what our customers want. That means that we work with our development teams, design a product development definition, and then we create products that will solve problems for our customers. The New Ikea Sofa.

Customer Experience 69

Customer Experience User Testing Product Management Product Manager 69

Mind the Product

APRIL 27, 2017

Some are moving away from detailed, written product requirements documents (PRDs), while others are using shorter write-ups, user stories, or jobs-to-be-done formats. As firms move faster and pivot more, perhaps it’s time to reconsider how best to capture product requirements. Focus on Core Problems. Written Methods.

Framework 112

Framework User Testing Research Software Feedback Software 112

The Accidental Product Manager

JANUARY 4, 2021

Nathen imagines a world where customers could walk up to a concert or a sports event and be admitted just by showing their face. If he can pull this off, then the Ticketmaster product managers may be facing some serious competition and may have to change their product development definition. What All Of This Means For You.

Product Management 120

Product Management Product Manager Management Management 120

The Accidental Product Manager

JANUARY 24, 2022

Image Credit: Person-with-No Name. are called “alcopops” The product development definition for these drinks defines a strong, sugary alcoholic soda that is targeted towards younger drinkers. despite the fact that their customers tend to be shifting towards healthier drinks. At the same time, there was a 0.2%

Product Management 118

Product Management Product Manager Management Management 118

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Melissa Perri

MAY 5, 2016

I was now going to build things that mattered to my customers. Frankly, this came at the perfect time for me. It was so ripe with assumptions: “Do our customers want to hear about what are celebrities are up to directly in our platform? The whole company was hooked, and we were allowed to keep experimenting.

User Testing 120

User Testing Feedback Software Research Software Customer Experience 120

The Accidental Product Manager

AUGUST 8, 2022

Once upon a time people would go out to the store and purchase a CD with the latest music album on it. If the user subscribes to the music streaming service, they can listen to music from one specific artist or a specific set of songs. Steaming music is popular in India, but who will people listen to? Image Credit: Gabriel Jorby.

User Testing 65

User Testing Marketing Product Management Product Manager 65