Intercom, Inc.

SEPTEMBER 18, 2018

Today we’re publishing a brand new, four-part series on sales – The Sales Handbook. Modern buyers have hundreds, if not thousands, of choices, and selling to them is far more complex than scheduling a generic email cadence or relying on a few differentiated product features. Sales is the lifeblood of every business.

Differentiation 112

Differentiation Download Customer Experience Framework 112

Product Innovation Educators

JULY 4, 2022

The leading brand cost about $150. I tried a brand that was new to me offering a wifi camera for $29. The highly rated and recognized brand was about $800. From there, if we’re getting into a brand new category, we follow a fast-follower strategy. Click here to download the Action Guide.

Artificial Inteligence 108

Artificial Inteligence User Testing Feedback Software Customer Feedback 108

Alchemer Mobile

JULY 16, 2019

This initiative results in 900,000 app downloads in less than a year, a 130 percent boost in online sales, and a 76 percent increase in app usage. Scenario 1 : The success strategy utilized digital innovation that focused on the customer’s convenience, needs, and priority. What do all these initiatives tell us?

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

The Product Coalition

OCTOBER 28, 2019

Groupon and CarMax Discuss Mobile and Digital Product Strategy at the Open Mobile & Digital Experience Summit (Nov 7–8, San Francisco) In 2019, an exemplary customer experience strategy will be the difference between your brand and your closest competitor. The voice of the customer is central to everything we create.

Product Strategy 60

Product Strategy Strategy Customer Experience Finance 60

The Product Guy

MAY 15, 2017

In a recent live stream from one of our mentors of The Product Mentor , Dustin Levy, lead a conversation around “Product Strategies for Non-Strategists”. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges. Krishna Madhuvarsu Director of Product Strategy, Oracle Inc.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Department of Product

JULY 29, 2022

Pricing, user experience, features, performance, branding, customer service and partnerships influence how target customers perceive the value of one product relative to alternatives in established markets. Porsche, Audi and Volkswagen coexist in the same automotive market as global brands with unique products as a portfolio within VW Group.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. This month, we have passed the three million download mark for the show. That just blows my mind.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

ProductPlan

MARCH 17, 2020

How can you take responsibility for the vision and shape the future of your product when you don’t control strategy at the corporate level?”. Developing a Product Strategy. Before we go any further discussing the activities of a strategic product manager, let’s review the key parts of developing and implementing a product strategy.

Outbound 80

Outbound Product Management Product Manager Inbound 80

Userpilot

MARCH 29, 2024

What do we learn from the best brand activation examples? Brand activation is about driving product growth by connecting emotionally with people on a personal level. In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy.

Branding 90

Branding Analytic Tools Feedback Software User Testing 90

Gainsight

JUNE 29, 2021

CS teams not only influence retention rates, but also the organization’s brand and product roadmap. SaaS has focused on providing value by creating intuitive onboarding and implementation but that is not a differentiator anymore. Companies must differentiate themselves by ensuring the customers realize value and prove ROI.

Reporting Tools 40

Reporting Tools User Testing Weak Development Team Onboarding KPIs 40

Amplitude

DECEMBER 6, 2020

The truth is that your users’ needs, wants and propensity to spend time or money will change over time—and by extension, so should your product and customer engagement strategy. Conversion is where potential customers differentiate your solutions from your competitors’—and this is where you can influence their decision.

Customer Experience 59

Customer Experience Analytic Tools User Testing User Friction 59

Amplitude

AUGUST 13, 2020

The quick service restaurant industry is notoriously competitive and operates on extremely tight margins, a loyal customer base is a key differentiator when it comes to customer experience. The Burger King team turned their mobile application into a strategy designed to win market share from its biggest competitor. With over 1.5M

Data Visualization 59

Data Visualization Technical Review Analytic Tools Customer Experience 59

Gainsight

JUNE 11, 2021

Read on for an even speedier download of today’s content. Shape your CS practices by expressing your defined core values and living your authentic truth (your “brand”). Grow Your Personal Brand in 30 Minutes a Day or Less led by Brandon Cestrone, Founder at CS Insider. Major Takeaways: Your personal brand matters.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Arpit Rai

MAY 24, 2019

This post covers a potential strategy that Spotify could adopt to establish itself as the leader in the crowded music streaming services market in India. Before I discuss Spotify’s potential growth strategy in India, I think it’s imperative to discuss what makes Spotify different compared to its competitors? What Makes Spotify Special?

Customer Experience 52

Customer Experience Advertising Data Visualization Differentiation 52

Intercom, Inc.

OCTOBER 3, 2019

Speaking to us about email strategy and onboarding, Val broke down her winning strategies into a series of practically applicable tips. Dee: Do you find a need to tailor this or make a differentiation between different sectors or businesses, or is it something that there’s almost a formula that you apply? Short on time?

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

The Product Guy

APRIL 4, 2017

Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges. He is passionate about Lean and Agile Product management, innovative business models and business and product strategies. Krishna Madhuvarsu Director of Product Strategy, Oracle Inc.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

Arpit Rai

MAY 24, 2019

This post covers a potential strategy that Spotify could adopt to establish itself as the leader in the crowded music streaming services market in India. Before I discuss Spotify’s potential growth strategy in India, I think it’s imperative to discuss what makes Spotify different compared to its competitors? What Makes Spotify Special?

Customer Experience 40

Customer Experience Advertising Data Visualization Differentiation 40

Userpilot

SEPTEMBER 7, 2023

While all the buzz may be around differentiating yourself, understanding your similarities to other solutions is just as important to product-led growth — if not more important. In this guide, we’re going to go over what points of parity are, why they’re important, and how to put the right strategies in place!

Analytic Tools 90

Analytic Tools Feedback Software User Testing Product Research 90

Userpilot

OCTOBER 28, 2020

Quick and simple to deploy, requiring only a Chrome extension download and installation of a JS snippet across your site – after that you can create all the in-app experiences without code! It has massive brand recognition and so if the first name that comes to mind when many people are looking for product tour software.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

The Product Guy

MARCH 2, 2017

Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges. He is passionate about Lean and Agile Product management, innovative business models and business and product strategies. Krishna Madhuvarsu Director of Product Strategy, Oracle Inc.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Userpilot

OCTOBER 22, 2023

Finally, we’ll address what to do when confronted with the monumental task of trying to scale live webinars as a key component of your user engagement strategy by discussing the advantages of webinar automation. This bridges the gap between a faceless brand and your audience. A webinar also lets you tell the larger story of your brand.

Feedback Software 100

Feedback Software Webinar Onboarding KPIs Customer Experience 100

Intercom, Inc.

JULY 15, 2021

The whole essence of this, I was a part of the journey to lead with design-based differentiation, and that was a huge draw. I’d love to understand a little bit about how their input informs your process and your product strategy. These are all variables that are important to decide where to take the product or the strategy.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

The Product Coalition

NOVEMBER 16, 2020

You can find the first part here: Case study: what’s wrong with Soundcloud and what opportunity it misses I will be exploring how differentiating the content can: Allow a highly tailored experience across different areas of the product Help Soundcloud catch strategic opportunities while playing with their own strengths.

Product Research 83

Product Research Positioning Customer Experience Research Software 83

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Download your copy of the study now.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Mind the Product

DECEMBER 24, 2019

Listening figures are going up and up every week, and to date the most downloaded podcast has been the chat we had with Melissa Perri. It included the opportunity to download Ryan’s free e-book, Shape Up – Stop Running In Circles and Ship Work That Matters. Product Podcasting. Worldwide Celebrations.

Travel 100

Travel Agile Download Framework 100

Indicative

OCTOBER 8, 2020

You need an analytics solution and data strategy that can help make that information useful. . By the end, we hope you’ll come away with tips for building an effective Customer Analytics strategy for your company’s product and marketing teams. . billion video gamers around the world — and 16% of U.S. What Is Gaming Analytics?

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

UX Studio

FEBRUARY 15, 2024

“ Innovation is not something completely brand new. They can create really nice looking screens that are user friendly […] But if you’re building on top of that some business knowledge, and you’re able to think with the head of business stakeholders, that’s a way to differentiate yourself.”

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Mixpanel

DECEMBER 6, 2021

Tell us about user messaging and how product analytics can inform strategies and deployments with it. In some instances, we have to work with customers to tweak the strategy of their messages or cohorts they are sending to based on the downstream data they can see in MixPanel. I also mentioned Passion Factory earlier. About Joshua.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Data Visualization 52

Userpilot

MARCH 14, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. All in all, interactive user guides are the backbone of a successful onboarding strategy and should be a must for your user experience, Why do you need tools for building interactive user guides?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

OCTOBER 25, 2022

Using a tool to automate the process makes it faster to implement and test different customer engagement strategies. Userpilot is a no-code solution and only requires your dev to install a line of javascript inside your app and for you to download a chrome extension that opens up the visual builder. PROs of UserGuiding.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Reporting Tools 86

Mixpanel

JUNE 17, 2020

As CTO at Primephonic , the Amsterdam-based music streaming service sometimes called “the Spotify of classical music,” Henrique Boregio has channeled this approach into his company’s product roadmap, focusing his team and resources on building differentiated features for the niche market segment. You see people downloading, that’s good.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Mixpanel

JUNE 17, 2020

As CTO at Primephonic , the Amsterdam-based music streaming service sometimes called “the Spotify of classical music,” Henrique Boregio has channeled this approach into his company’s product roadmap, focusing his team and resources on building differentiated features for the niche market segment. You see people downloading, that’s good.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Intercom, Inc.

FEBRUARY 22, 2018

Secondly, just as Ruairí wrote recently , your onboarding strategy must adapt over time as your product and business evolve. Scott Belsky: Once someone comes to your product, downloads it, signs up, joins and does a few key things that shows them the longer-term potential of your product in their life, you’re golden.

Onboarding KPIs 194

Onboarding KPIs User Testing Customer Experience Research Software 194

Userpilot

DECEMBER 14, 2021

Getting the launching strategy right, creating a market buzz, getting people to notice and talk about your product, and giving value to the customers can all be overwhelming. So why do you need a solid launch strategy for Product Hunt? So curating a launch-perfect product strategy is essential. How Product Hunt works.

Feedback Software 92

Feedback Software Research Software User Testing Customer Feedback 92

Userpilot

MARCH 24, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. All in all, interactive user guides are the backbone of a successful onboarding strategy and should be a must for your user experience, Why do you need tools for building interactive user guides?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 15, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. All in all, interactive user guides are the backbone of a successful onboarding strategy and should be a must for your user experience. Users just get access to help, when they need it.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Pragmatic Marketing

OCTOBER 11, 2019

So let's talk a little bit about how we go from features top feature speak to product story or a brand story. You know, I think we always want to tell an interesting and unique and differentiated story but we don't want to just make it up. It's a lot for our partners to download. What is your guys's process internally for that?

Product launches 70

Product launches Research Software User Testing Product Research 70