Intercom, Inc.

AUGUST 25, 2021

We have a wide range of brand new reports and several new reporting features. Now you can filter by custom date ranges, see the performance of all of your messages, and export your data using a new CVS export format. Start outbound conversations from the Inbox. Want to see these features in action? Improved reporting.

Data Visualization 129

Data Visualization Reporting Tools Feedback Software Customer Experience 129

Intercom, Inc.

MARCH 7, 2022

Get customized support from our team to yours – check out our brand new Premier Suite here. Updated outbound messaging CSV reports for streamlined messaging data. Our updated outbound messaging CSV reports make it easier for you to uncover valuable insights into how your messages are performing.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

Intercom, Inc.

NOVEMBER 30, 2022

We’ve released a new WYSIWYG (What You See Is What You Get) email template editor to help you design engaging, on-brand emails, quickly and easily without the need to code. Create a seamless, multichannel onboarding experience or use email alongside in-context messages to share announcements and drive action. With API 2.6 With API 2.6

Customer Experience 104

Customer Experience User Testing Customer Feedback Data Visualization 104

Intercom, Inc.

DECEMBER 6, 2022

Whether we’re creating tools that improve personalization or strengthening our privacy and security, Intercom has always been committed to bringing a personal touch to every change we make to our product. For example, the outbound composer in the new Inbox is designed according to a channel-first model. A simple example?

Artificial Inteligence 129

Artificial Inteligence Feedback Software Data Visualization Customer Experience 129

Userpilot

NOVEMBER 2, 2023

Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. They allow companies to reach broad audiences and increase brand awareness. First, MLG helps increase your brand awareness and visibility in the market. Marketing-led companies: Semrush.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Intercom, Inc.

MAY 4, 2021

The Rugs.com team uses Outbound Messages and Banners in Intercom to proactively communicate with and support their customers. When a known issue arises, Grayson explains that the team can trigger a pop-up message to let customers know that the team is aware of the problem and that it’s being worked on.

Customer Communications 118

Customer Communications Inbound Outbound Weak Development Team 118

Intercom, Inc.

MARCH 28, 2022

When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue? But as with all technology, the right tools are only half the battle: you also need to ensure you’re using them in service of the right goals. The answer is yes – it’s both.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Intercom, Inc.

SEPTEMBER 21, 2022

Poor support tools and tech stacks are slowing teams down. The tools that support teams use are often clunky and outdated. Clunky legacy support tools make it hard for support agents to find the right information quickly. Support teams should be supplemented with the right tools to enable self-serve support.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Intercom, Inc.

AUGUST 16, 2022

By adding in-context support to your tech stack, you can turn your support team into a significant value driver – without making investments in numerous tools or increasing your headcount. 47% of customer support employees grapple with a lack of efficiency because their tools aren’t integrated with each other.

Data Visualization 118

Data Visualization User Friction Customer Experience Customer Communications 118

The Product Coalition

OCTOBER 6, 2023

Instead of a face-to-face conversation, we send chat messages or schedule a video call. Call Centers Inbound and outbound call centers are constantly interacting with consumers regarding calls for various services and campaigns. But how do machines learn to detect emotions, and what business opportunities does emotion AI present?

Research Software 130

Research Software Reporting Tools Data Visualization Automotive 130

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. We’re excited to share five brand-new product announcements with you today. And finally, a new tooltips feature – our first ever customer-initiated message type.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

APRIL 24, 2018

Most internet businesses want a personal way to communicate with customers; they just need the right tools to do it at scale. For example, we found in 1 in 7 Messenger conversations, people were sharing links to other work tools. Messenger apps : The Messenger can now be integrated with the third-party apps and tools you use everyday.

Customer Communications 223

Customer Communications Customer Experience Outbound Customer Feedback 223

Userpilot

MARCH 23, 2023

Closed-loop analytics data help you align your platform’s messaging and marketing campaigns with the customers you reach out to or traffic that comes into your website. Marketing teams generally focus on building the brand, increasing product awareness, and bringing in marketing-qualified leads (MQL).

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Reporting Tools 98

Userpilot

MAY 3, 2022

Enterprise SaaS marketing is the process of acquiring enterprise-level customers through various methods often centering around outbound marketing, account-based marketing (ABM), and paid advertising among other channels. When your marketing strategy focuses on outbound, it’s not so clear. What is enterprise SaaS marketing?

Enterprise 98

Enterprise Strategy Marketing Outbound 98

Intercom, Inc.

DECEMBER 6, 2019

Not that long ago, the notion that you could send a message straight into the pockets of millions of people, capturing their attention at the touch of a button, would have sounded like the stuff of a marketer’s dreams – but that’s exactly what push notifications offer. Types of messages that provide value. Behavior-based messages.

User Testing 138

User Testing Marketing Customer Experience Data Visualization 138

Usersnap

FEBRUARY 14, 2023

By understanding your ideal customer profile (ICP), competitors, messaging, and more, your business will be prepared for whatever comes its way and set for success. You can use website feedback tools like Usersnap to install feedback buttons and run targeted surveys directly in your product.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Intercom, Inc.

JULY 31, 2018

We all use a plethora of tools to collaborate, communicate and get our work done on a daily basis. Each product used is only one tool of many at our disposal. At Intercom, we believe that tools should be adaptable to your needs and not the other way around. New Developer Tools and Workspaces.

Feedback Software 106

Feedback Software User Testing Customer Feedback Data Visualization 106

Userpilot

SEPTEMBER 7, 2023

In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use. Consideration: Customers in the consideration stage have identified potential tools or solutions that could solve their problem. Expansion: This stage is where users upgrade to do more with your tool.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Intercom, Inc.

NOVEMBER 7, 2019

It’s safe to say he’s learned a thing or two about adjusting his message and product for each unique customer persona. At first when you have no brand, just a working product and only a handful of customers, you really have to find any opportunity to get your name out there. How can I get my message heard? Nico: Correct.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

FEBRUARY 4, 2022

When you factor in the complex integration process needed to add a SaaS product into an existing tool stack, it should come as no surprise that the sales cycle will be longer. This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. But how do you know you’re picking the right tools? In this article, we share key insights on user tracking tools based on their use cases, which will hopefully help you make up your mind. What is user tracking?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Gainsight

OCTOBER 23, 2019

Inbound marketing was the concept upon which we founded HubSpot: that outbound, interruption-based marketing was going extinct, and instead of interrupting people to get their attention, you needed to start attracting an engaged audience to grow bigger and better. This all works because humans trust humans, not companies.

Inbound 55

Inbound User Testing Customer Experience Customer Feedback 55

Intercom, Inc.

JUNE 22, 2022

With an open rate of 98% , you can almost guarantee that your most crucial messages will reach your customers – and not only that, 95% will read those messages within three minutes. Some 85% of business respondents agree that their customers prefer helpful context to follow them from channel to channel for a seamless brand experience.

Reporting Tools 211

Reporting Tools Analytic Tools Research Software Feedback Software 211

Intercom, Inc.

AUGUST 25, 2021

We came to the belief that, yes, it was, but that the tools that were available at the time were the things holding people back. We came to see that there was great, great room for improvement and that there was an opportunity to create tools that could much better support human connection.”. Right message, right time, right place.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Intercom, Inc.

DECEMBER 3, 2020

We are principally responsible for the messaging and outbound products, so that’s how I’ve been involved in this product series. Firstly, we had this product called Campaigns that we used it to orchestrate outbound messages. It didn’t provide any visual cues for the customers to check their outbound messages.

User Testing 152

User Testing Feedback Software Data Visualization Research Software 152

Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. Each method requires different tools to achieve the desired outcome. To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

AUGUST 31, 2023

Also, you can host events yourself to educate your audience and generate more interest in your tool. In-product customer acquisition channels allow you to acquire customers without any outbound marketing. By knowing your customers on a personal level, you can tailor your messaging, content, and strategies to resonate with them.

Research Software 110

Research Software Feedback Software Analytic Tools User Testing 110

Intercom, Inc.

NOVEMBER 10, 2020

Customers expect a seamless and personalized experience at every point of their journey, but managing all of these interactions across different channels, teams, and tools can often be difficult and inefficient. Design cohesive messaging flows across multiple channels with our new visual campaign builder.

Data Visualization 104

Data Visualization Customer Experience User Testing Research Software 104

Intercom, Inc.

JULY 26, 2018

Embed apps right inside your messages. Our Messages product has always been a great way to welcome, onboard and connect with people in your product and on your website. (In In fact, we see that in-app messages get 3X the open rates compared to email!) Now with apps in your messages, you can do even more.

Onboarding KPIs 112

Onboarding KPIs Embedded Analytics Feedback Software Data Visualization 112

Userpilot

AUGUST 14, 2023

While first-party data is usually collected automatically by your platform or initiated by your brand through surveys, zero-party data comes from the user’s initiative. There are three analytics tools you can use to collect and visualize first-party data: Userpilot, which is best for product and customer success teams.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Intercom, Inc.

AUGUST 18, 2020

Use them in the following ways: Take new users on an introductory tour of your app with custom screens that match the look and feel of your brand. You can also anticipate points where users may need a little extra help and encourage them to start a conversation with support – right from the carousel message.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Intercom, Inc.

MAY 24, 2018

In practice, that means an experimentation model is applied to all marketing activity, from content and demand generation all the way down to brand. Why does Matt see free products as a tool for growth ? Matt: Our goal with this project wasn’t to push the Clearbit product or brand, per se. Matt: We use Clearbit heavily.

Data Visualization 182

Data Visualization Feedback Software Customer Experience B2B 182

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Invest in the right tools and frameworks.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Userpilot

NOVEMBER 6, 2020

In this post, we’re going to provide you with the best Product Marketing tools for each Product Marketing Job-To-Be-Done – which are critical for allowing your product marketers to do their work independently from your dev team or graphic designers! Pre-signup Product Marketing Tools. Conversational Marketing : Intercom.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Reporting Tools 76

Intercom, Inc.

AUGUST 1, 2019

How have you been able to grow your brand and build the word of mouth momentum? We had this physical card in front of our customer, and that gave us the idea that we could build a brand early. People are willing to try a new brand. Let’s talk about that. All of a sudden, it was, “Well, we’re Brex.” We’re live!

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Intercom, Inc.

MARCH 2, 2018

I wrote our docs , hosted our webinars , created our help videos and managed our outbound messaging to customers. Just set up a recurring automatic message to all your new signups (using a tool like Intercom , naturally ) with a link to your registration page. These tools are purpose built for hosting regular webinars.

Customer Experience 218

Customer Experience Marketing Webinar Demo 218

Intercom, Inc.

DECEMBER 20, 2018

Not to mention, he’s scaling seven of his own SaaS companies – including Mailshake , a cold email outreach tool for sales. Maybe it’s your sales strategy or your product, but often it’s the first experience the user has with your brand. Sujan: Mailshake is an outbound sales tool. But I’m usually tool agnostic.

Outbound 151

Outbound Customer Experience User Testing Data Visualization 151