Intercom, Inc.

JUNE 10, 2020

I hope this post allows people and teams to safely talk about Product Judgment. If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. It takes years to build, and therefore ranges from very weak to very strong.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Product Talk

JANUARY 19, 2022

I teach teams that business outcomes are derived from your business model. My business model formula looked something like this: # of teams in my coaching program x price per team. Increasing the number of teams that I coach would increase both revenue and impact. I can only work with so many teams at once.

Product Research 264

Product Research Workshop Weak Development Team Books 264

Product Innovation Educators

JUNE 12, 2023

First, how can product managers establish processes to enable their teams to succeed? Processes include forums to sync with different members of your team and other teams, forums to get leadership alignment, ensuring high quality of deliverables, and OKR planning. 6:10] Tell us more about processes to help our teams succeed.

User Testing 253

User Testing Customer Feedback Product Manager Product Management 253

Roman Pichler

FEBRUARY 6, 2018

But you can’t accomplish it on your own and rely on the development team and stakeholders. The development team and stakeholders then use these goals to determine the work they have to do—be it creating a marketing strategy, investigating a new technology, or preparing the distribution channels. But it’s not enough.

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Weak Development Team Technical Review User Testing Workshop 176

UX Planet

JANUARY 16, 2024

By Mary Moore, copywriter at Shakuro Branding holds the promise of propelling your venture to new heights, capturing hearts, and securing your place in the market. The last thing you need is to stumble into the abyss of bad branding, a place where countless others have lost their way. Yet, it’s a double-edged sword.

Branding 98

Branding User Testing Product Research Data Visualization 98

Product Talk

JANUARY 31, 2024

Because discovery involves changing the way you work on an individual, team, and even company level, it’s all too easy to make mistakes and missteps. If you’ve already begun to develop continuous discovery habits, maybe one of these stories will remind you of something you’ve experienced somewhere in your journey.

Product Research 312

Product Research Reporting Tools Feedback Software Customer Communications 312

Mind the Product

FEBRUARY 13, 2020

As a result, the team at Uniregistry decided to take a new approach to product validation in an attempt to avoid the same fate. Core team: Product Manager, Product Designer, and a Full-stack Developer (click to enlarge). Each of these ideas was at a different stage of development. The Approach. Advanced Website Builder.

Product Research 199

Product Research User Testing Analytic Tools Research Software 199

Product Innovation Educators

DECEMBER 4, 2023

My two journeys fused for me—helping people through new products and helping brand new leaders be effective in the heroic things they’re trying to do. That allowed us to take a snapshot of where we were and learn what the team thought might be preventing us from being more profitable. ” – Linus Pauling Thanks!

Leadership 277

Leadership Startups User Testing Government 277

svpg

MAY 2, 2016

Exactly a year ago I was invited to give a keynote at the Craft Conference in Budapest and I discussed the 10 biggest reasons why product teams fail. Other than recommend to people that they read my book or attend a 2 day workshop, I didn’t feel like I was able to give a very satisfying answer. Empowered Product Teams.

Research Software 149

Research Software Product Research Weak Development Team User Testing 149

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams. However, these early efforts faced significant limitations.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

UX Studio

SEPTEMBER 10, 2019

Creating and maintaining a brand strategy can turn into a never-ending struggle, but it can also provide a great deal of fun. In this post we created a guide on the steps to take in developing your brand strategy. But first, let’s define brand strategy! But first, let’s define brand strategy!

Branding 64

Branding Weak Development Team Strategy User Testing 64

The Product Coalition

JULY 22, 2021

But a weird thing happens when “efficiency” becomes part of your brand: It becomes a hallmark not only of finished products, but of the ways in which they are created, too. My team and I have collectively worked on hundreds of software products, for dozens of different companies across many different industries. Absolutely.

Feedback Software 158

Feedback Software Weak Development Team User Testing Customer Experience 158

Mind the Product

MAY 9, 2019

In March last year, my colleague and Mind the Product’s Director of Training, Rosemary King, wrote about how the company departments working alongside a product team could better work together to meet their common goals and to improve working practices. In Marketing, in Product, in Operations… test, learn, test again. Take Stock Regularly.

Product Research 179

Product Research Weak Development Team User Testing Embedded Analytics 179

Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

Mind the Product

APRIL 23, 2018

And leaders have an outsized impact on team performance. She shared some insights on human behavior, and how we as leaders can use our influence to build a culture of psychological safety, enhancing collaboration and problem solving in our teams. Catch Julia’s stakeholder management workshop in London in October!).

Agile 157

Agile Weak Development Team User Testing Customer Feedback 157

UX Studio

JULY 17, 2018

This detailed article will guide you through how we facilitate a UX project kick-off workshop here at UX studio. What happens at a project kick-off workshop? We hold kick-off workshops when a new project starts. You want to trust the design team, and see how they process and understand your product and company.

Workshop 75

Workshop UX User Testing Research Software 75

Userzoom

APRIL 30, 2019

In the various design teams that I have been part of, I’ve often experienced contrasting practices of validating products. These are a set of methods which involve internal experts (colleagues from the design or other teams, stakeholders or even clients). I’m brand agnostic, but I’m aware of the big brands in this niche.

Reporting Tools 131

Reporting Tools Feedback Software Research Software Analytic Tools 131

UX Planet

OCTOBER 22, 2024

Anyone in Product Ownership related discipline or those affiliated with Development, need to be aware of the time it takes to go through Research, Ideation, Iteration, before the subsequent steps of the Design Thinking process can occur (this impacts sales strategies, go to market strategies, communication outreach, just to name but a few tasks).

Research Software 52

Research Software Analytic Tools Feedback Software Technical Review 52

Product Innovation Educators

FEBRUARY 28, 2022

I’ve done a ton of podcasts, and it makes me so angry when I’ve done a great podcast and it sounds so bad, it makes me sound cheap—which is why I became part of this product launch to create a microphone and get it out to the public. If I’m a team manager, my team is the hero. Create a Brand Script.

Framework 236

Framework Marketing Transportation Product Manager 236

Intercom, Inc.

APRIL 26, 2018

I hosted Nir on our podcast to learn how to create healthy habits, how to avoid bad ones, what questions thoughtful product designers should be asking themselves, and much more. Here are five quick takeaways: We have good habits and bad habits , which are very different from addictions. Short on time? What makes a habit?

User Testing 223

User Testing Research Software Product Research Weak Development Team 223

UX Studio

MAY 2, 2018

It sounds weird at first but wait… Trick 2: Bad ideas don’t always turn out that bad. For one, we automatically exclude a lot of ideas because we find them bad or useless for some reason. Re-evaluating these bad ideas can open up brand new perspectives. The Studio Model: A Framework For Self-Organizing Teams.

Weak Development Team 81

Weak Development Team Research Software UX User Testing 81

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. Arin has even successfully conducted customer workshops with Lego bricks. Prototype it til you make it.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userpilot

AUGUST 30, 2024

The product-focused approach helps you deliver a clear product value proposition, improve your brand image, and demonstrate competitive differentiation. Book a demo now to discuss with our team! It helps you attract organic traffic through search engine optimization and positions your brand as a go-to thought leader in your niche.

Advertising 105

Advertising Analytic Tools Research Software Data Visualization 105

Userpilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies.

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Userpilot

JULY 29, 2024

To create a successful product marketing strategy, you need to set tangible goals, create user personas to understand your target audience better, and develop messaging that showcases your unique value proposition. Userpilot hosts industry-relevant webinars to raise brand awareness. Run product experiments and analyze results.

Research Software 104

Research Software Feedback Software Product Marketing Reporting Tools 104

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. It’s called Resilient Management.

Leadership 118

Leadership Feedback Software Weak Development Team Management 118

Intercom, Inc.

MAY 12, 2020

And perhaps more importantly, how can you develop it? There’s only really one way to develop product judgment and that’s through direct interaction with your customers. Create a safe environment for sound product judgment to develop by ensuring feedback is immediate, clear and concrete. ” What is it?

User Testing 173

User Testing Customer Experience Product Research Customer Feedback 173

The Product Coalition

MAY 25, 2020

This is far more beneficial for users than a team designing products the way they think they should work. Using tools like personas and user testing, can help a team focus on a specific type of user challenges and needs. This is to the benefit of both the users and the development team. Everything is connected.

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User Testing Feedback Software Product Manager Product Management 94

The Product Coalition

SEPTEMBER 11, 2019

3) Most companies use weak heuristics, opinions and archaic decision processes to place bets on a handful of unproven ideas. The alternative is of course evidence-driven product development. In product management circles the term “Product Discovery” has become most synonymous with evidence-driven product development.

Customer Experience 74

Customer Experience Product Research User Testing Data Visualization 74

Intercom, Inc.

MARCH 17, 2022

As his Twitter bio reads, he quite likes “the beautiful mess of product development.”. Why does it matter for the business, for investors, for the community, or people on your team? Customer success, support, and sales teams can be great allies in providing good insights or helping make higher-quality decisions.

Analytic Tools 151

Analytic Tools Research Software Data Visualization Customer Experience 151

Intercom, Inc.

NOVEMBER 17, 2021

Emoji use in customer support is a no-brainer when the brand’s voice is playful and fun – just make sure it’s there for embellishment, not carrying content or replacing words. Liam: And so, to avoid these kinds of mistakes from the get-go, should people go about developing a messaging strategy? What would that involve?

Messaging 118

Messaging Customer Experience Branding Airlines 118

Intercom, Inc.

FEBRUARY 4, 2021

We were fairly poor. So I started to develop a hankering for making money at an early age. I always loved software and developing software. And so, our teams it’s a huge motivator for them. Even the poorest of the poor. So long haul, Brazil, Sydney, and visiting our teams down there.

Reporting Tools 183

Reporting Tools Transportation Travel Data Visualization 183

UX Studio: Product Management

SEPTEMBER 19, 2019

Having an established UX design process can save you time, energy, money and can also save you from a bad headache. We also hold a so-called “Style and brand persona workshop” (what would your brand/product look like if it were a person?). Find out more about our experience and process of kick-off workshops.

UX 84

UX User Testing Research Software Product Research 84

UX Studio

JULY 20, 2017

There are several moments during a product design process when a team needs to make decisions because they have hundreds of ideas but no time to test them all. They can be really awkward because debates based on personal preferences and “I am the boss so I decide” can cause unnecessary conflicts within the team. What motivates them?

User Testing 71

User Testing Research Software Feedback Software Customer Experience 71

UX Studio: Product Management

FEBRUARY 26, 2019

It will introduce the top UX agencies here and shamelessly put our team on the list as well. They have worked with most of the big brands around the world, based around their very strong presence in the tech world of Silicon Valley. The team also holds trainings and workshops. The team also holds trainings and workshops.

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UX Data Visualization Research Software Analytic Tools 80

Antwak Blog

MARCH 26, 2021

A digital marketer is one who is responsible for creating campaigns and brand awareness online. a digital marketer needs to understand the weaknesses and try to improve its across the digital platform. They are mostly full of interesting events, workshops, and lessons. Learning from Digital Marketing Brands and Entrepreneurs.

Marketing 52

Marketing Artificial Inteligence Analytic Tools Weak Development Team 52

UX Studio: Product Management

JANUARY 11, 2022

Our experts analyzed services, portfolios, expertise, strengths, and weaknesses of dozens of Webdesign Wien companies to create this curated list. This is our fantastic UX team. However, we have also developed a remote policy that helps us effectively collaborate with clients worldwide. We did it for you instead! Vienna Pixel.

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Research Software User Testing Customer Experience Data Visualization 82