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You will be hearing from product professionals from leading brands like Disney, Redfin, and T-Mobile. The post [Webinar] Product Lessons from Experts at Disney, Redfin, and T-Mobile appeared first on Apptentive. Get your cup of coffee ready and watch our product management panel discussion in the comfort of your own office or home.
While we encourage you to download the full guide and dive into the data, we also hosted a webinar revealing some of the key takeaways from the report if you prefer to digest information in video format. Brands shifted focus to improving long-term retention. Almost all apps experienced significant change in their DAU due to COVID-19.
Theyre facing mounting pressure, internal friction, and a big challenge: turning a well-known brand with a faltering product into a focused, outcome-driven organization. WellNest has a strong foundationbacked by a trusted 20-year-old brand and longstanding relationships with employers, employees, and practitioners.
What do we learn from the best brand activation examples? Brand activation is about driving product growth by connecting emotionally with people on a personal level. In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy.
Speaker: Jeremy Boudinet, Marketing Manager, Nextiva
Making a customer want to advocate for your brand takes passion, personalization, and gratitude: all things that can be gracefully elicited throughout the customer journey map. In this webinar, you will learn: The importance of customer appreciation. The best customer experiences go beyond the sale.
But if you step up with empathy, real processes, and a readiness to adopt the best from the new folks, youll emerge with a stronger, more innovative portfolioand a brand-new tribe of believers in your product vision. Join our next webinar to better understand and put product management best practices into action.
Here are some of the top highlights from this past year: We analyzed hundreds of millions of pieces of mobile customer feedback data across iOS and Android apps in our 2021 Mobile Engagement Benchmark Report , helping brands understand how they stack up to their competitors. Webinar: 5 Mobile Customer Feedback Strategies for Finance Apps.
How do people discover your brand? The power of persuasion is stronger than ever, and it’s easier than ever to share brand experiences with the entire world. You want to identify customers that adore your brand and want to share that with the world. Pro tip: We have a whole webinar on this concept!). Customer acquisition.
In this article, we’ll explore the types of product differentiation strategies and go over cases of real-world brands that have used these strategies to drive product growth. This process grants you a competitive advantage and fosters brand loyalty. Apple differentiates itself through brand image and reputation.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
Brands that connect with customers on a personal, emotional level will be more successful than others. Learn how to humanize your brand by embracing empathy, creativity and compassion to drive real results. Join Rhonda Basler, Marketing Director of Hallmark Business Connections, to make your brand genuine and make it stick.
Of all the tools at your disposal, webinars are particularly effective at accomplishing this goal. In this post, we’ll explain why this is true, how webinars may be used to increase engagement, and what to keep in mind when creating an effective webinar with this objective.
By consistently delivering high-quality experiences, you will create loyal customers who stick to your brand and contribute to its long-term success. Helps spread positive WoM Happy customers are more likely to recommend a brand to friends and family based on their positive experiences. Userpilot review on G2.
In the very early days of any SaaS business, you will employ numerous marketing tactics to acquire your first customers: blog posts, paid advertising, landing pages, hero videos, webinars, everything but the kitchen sink. I wrote our docs , hosted our webinars , created our help videos and managed our outbound messaging to customers.
In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible. Welcome to today’s webinar. Getting your app up and running is only half the battle.
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
Mediocre, copycat brand communities that fail to deliver on employee or customer expectations. But, brands can avoid this. Make sure you don’t miss out on this incredibly insightful webinar! They simply move ahead with their communities and “iterate” as they go. The results of not performing community member research?
Watch the full webinar here or continue below. Want to download the slides from the webinar? The individual industries include Media & Entertainment, Finance, Healthcare, Shopping, Food & Drink, Travel, Business Services, Personal Services, Utilities, and Education. ?Watch You can do that here.
Imagine putting our minds together to create powerful messages that speak to all of our customers, prospects, and brand followers. We’ll also connect with your marketing teams to discuss other joint content we can develop together, such as webinars, case studies, guest blog posts, and perhaps – one day soon – even joint events.
Watch our latest webinar where Robi Ganguly, Apptentive CEO and Co-founder, and Christy Culp, Apptentive VP of Customer Success, share exclusive data and key insights from our 2020 Mobile App Engagement Benchmark Report. We discuss mobile engagement data specifically in the following categories: Sentiment analysis. Ratings and reviews.
mParticle is the customer data platform for brands leading the CX revolution. We think we’re pretty great – and so do many leading enterprise brands such as CNN, WeatherBug , FanDuel , Capital One, JetBlue, Dunkin’, Zillow, Norwegian Cruise Lines, Safeway, Alaska Airlines, and more. Mobile in-app feedback tools & solutions.
Speaker: Brittney Gwynn, former Director of Product, Simple Health
Whether you're at a brand-new company, or looking to innovate within a more mature organization, or anywhere in between, you'll come away with a new skill set, ready to make the most of your launches. In this webinar, Brittney will cover: A range of techniques for gathering customer feedback.
In the digital age, people want to build a relationship with brands and be involved in shaping the customer journey. Brands are clearly putting more effort into communicating with customers, and they are beginning to see the results.
With digital transformation and customer experience at the forefront of most enterprise brand strategies in 2020 , product-focused roles are changing drastically. Given this, they’re being trusted with more and more responsibility to push the brand vision forward and maintain focus throughout quickly-changing priorities.
Our 2025 Fashion Consumer Trends report reveals the shifts in how consumers discover, decide, and commit to fashion brands today. Introduction In a recent webinar , 3 experimentation leaders came together to unpack the latest consumer trends shaping the fashion industry. Overuse can cheapen brand perception.
An app referral program is essentially a tool that makes it easy for your existing customers to share your brand with friends directly from the app experience. For more on retargeting through your app, register for our upcoming webinar – it’ll be packed with useful tips and real-world examples. Social media.
Join us for a brand-new webinar from Nils Davis, as he dives into each of these points and shares how to project and manage different expectations with different audiences – especially how to manage being “wrong.”. This leads us to three obvious conclusions: You need multiple roadmaps. Roadmaps are guesses, and will often be “wrong”.
Joining us is returning guest, Carmel Dibner, who is a principal and co-owner at Applied Marketing Science (AMS), where she has helped companies uncover critical customer insights to improve products, services, and customer experiences.Before moving to consulting she was in brand management at Unilever.
Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. In reality, our data shows that brands only hear from less than 1% of their customer base, which we call the “vocal minority.”.
Mike Belsito, co-organizer of the INDUSTRY conference for software product managers, interviewed me a few weeks ago for an INDUSTRY webinar. 4:45] Tell us about the misconception that product management is a brand-new discipline. 4:45] Tell us about the misconception that product management is a brand-new discipline.
This means using the welcome survey discussed above to learn what users expect from your brand. Gamification involves integrating game mechanics like challenges, rewards, and feedback to boost enthusiasm for your brand. For example, can you host webinars to educate users about product updates and offer industry insights?
Don't miss this brand new webinar! Market Research and Analysis 🌐 Focus on thorough product and customer segmentation to tailor pricing strategies that meet the specific needs of each segment. Save your seat today! 📆 September 18th, 2024 at 9:30 AM PDT, 12:30 PM EDT, 5:30 PM BST
We recently hosted the debut session of our CX for Growth webinar series, with guests Great Question. CX for Growth is a webinar series hosted by the Startups team at Intercom, a casual, interview-style monthly session featuring special guests and exploring customer experience topics that help to drive growth in your business.
Podcasts / Panels / Blog interviews / Webinars: I often get invited to do podcast interviews, give webinars, or participate in virtual panels. If you are interested in having me participate on your podcast, panel, blog, or webinar, ask early and expect a long wait. If you’d like me to speak at your conference, ask early.
On December 5, 2018, we hosted a webinar on how product managers can better understand their customers. Didn’t it move you to become more fiercely loyal to the company or brand? Product leaders constantly strive to improve their products to drive greater engagement, grow revenue, and delight customers.
consumers who receive branded SMS texts go on to make direct purchases. That means watching webinars, listening to podcasts, and talking to your team about the modern tools and training you need to be the best SaaS sales rep you can be. That said, it’s not going to be easy.
Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket
According to Microsoft's Global State of Customer Service 2019 report, “90% of respondents indicated that customer service is important to their choice of and loyalty to a brand.” In this webinar, Bhavana Angadi, Senior Product Manager at Hopscotch, will teach you: The right ways to communicate with your customer.
Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Webinars play an important educational role. They allow companies to reach broad audiences and increase brand awareness. Most companies use all 3 strategies to some extent.
Mike Belsito, co-organizer of the INDUSTRY conference for software product managers, interviewed me a few weeks ago for an INDUSTRY webinar. 4:45] Tell us about the misconception that product management is a brand-new discipline. 4:45] Tell us about the misconception that product management is a brand-new discipline.
Brands save money by increasing retention and activating their current customers for repeat purchases. This keeps the current customer happy and engaged while the brands gain a new customer at a much lower cost. Join our upcoming webinar on January 27th, and learn about Pilot Flying J’s “Push for Points” program.
The other downside to focusing only on the self-serve model is that you miss out on genuine opportunities to build a distinctive brand in a crowded market. By focusing on the human element of your business—and by injecting a personal touch into your brand—you’ll appeal to prospects and customers, alike. That’s why Close.io
Our speakers, each experts in testing, optimization, and conversion rate, provided insights into how brands can increase revenue through personalized, thoughtful customer engagement. Strategic product recommendations for cross-selling To effectively cross-sell, brands must identify the right moment in the customer journey.
If you’d rather watch than read, check out the recording of our webinar featuring Christy Culp, VP of Customer Success at Apptentive, and Vivek Bhupatiraju, Product Manager at Apptentive.
These teams typically include: Product Managers Designers (UX/UI) Engineers Data Analysts Marketing & Brand Experts Instead of rigid departmental silos, these teams operate like startup squadssolving problems from multiple angles at once.
TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. Examples of touchpoints at this stage include paid ads, blog articles, social media posts, marketing emails, webinars , customer reviews, and referrals. Let’s dive in.
According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Download your copy of the study now.
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