Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 77

Analytic Tools Feedback Software Research Software Customer Experience 77

Userpilot

FEBRUARY 29, 2024

A progress bar serves as a visual cue, signifying that your request is in the system, and the application is diligently working to fulfill the action you’ve asked for. TL;DR Progress bars play a crucial role in keeping users informed about ongoing processes, and providing estimates on the expected duration of a task.

Customer Experience 95

Customer Experience Customer Feedback User Testing Systems Review 95

freshtrax

MARCH 25, 2024

This has enabled retailers to gain a new competitive advantage by improving the customer experience and increasing operational efficiency. New Payment Methods New payment methods are being introduced in the retail industry to improve the customer payment experience. retailers and explores their effectiveness.

Technical Review 59

Technical Review Reporting Tools Customer Experience User Testing 59

Alchemer Mobile

NOVEMBER 10, 2022

You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. But in truth, there’s never been a better time. Now, more than ever, your customers want to be heard. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

UX Studio: Product Management

MAY 13, 2024

This article summarizes our findings, combined with our agency experience of over 10 years. Our experiences range from large tech firms to startups, each partnership has carried unique challenges and experiences. We want to spotlight the typical circumstances when it’s time to call your trusted agency partner.

Research Software 69

Research Software User Testing Product Research Feedback Software 69

Intercom, Inc.

APRIL 8, 2020

This is a time of great uncertainty, with everyone suddenly having to adjust to social distancing restrictions and widespread industry upheaval. Our customers are relying on Intercom more than ever, and often in a host of new and unforeseen ways. A time for the tried and tested. What information do we need to figure this out?

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Intercom, Inc.

JUNE 23, 2021

As a result, you’ll find no shortage of articles telling you how to write a review – or as they’re commonly known, a post mortem – of your incident. Ask why multiple times. In the past, we asked a set of five questions during incident reviews at Intercom: Do we know what happened? What could our systems do better?

Systems Review 129

Systems Review Software Review Reporting Tools Construction 129

Modus Create

FEBRUARY 4, 2021

The world of consulting is often associated with truckloads of jargon. Today, let’s simplify one such concept – digital transformation consulting. What Is Digital Transformation Consulting? What Is Digital Transformation Consulting? What Are the Four Areas of Digital Transformation Consulting?

Consulting 98

Consulting Reporting Tools Feedback Software Technical Review 98

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Consequently, travel software development companies come up with a solution called travel management system. What is a travel management system?

Reporting Tools 102

Reporting Tools Travel Systems Review Data Visualization 102

Mironov Consulting

FEBRUARY 9, 2023

” GTM leaders typically ascribe this situation to lack of attention, poor work ethic, or weak understanding of customers on the part of product management – i.e. personal failures best addressed by replacing or upgrading product staff.  Or   All other issues (and existing commitments) are temporarily forgotten. [2]

Technical Review 93

Technical Review Development Team Review Systems Review Software Review 93

The Product Coalition

JANUARY 27, 2024

Sustainability Spans The Entire Lifecycle Whether you are already a champion of green computing or are just beginning to grasp its significance due to the evolving client and regulatory landscapes, understanding and actively reducing the carbon footprint of our software creations is not just important — it’s imperative.

Analytic Tools 137

Analytic Tools Research Software Reporting Tools Software Review 137

Userpilot

JANUARY 16, 2024

Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. The book covers a wide range of topics, from user research and interaction design to information architecture and usability testing, making it perfect for absolute beginners with no design background.

User Testing 92

User Testing Books Customer Feedback Customer Experience 92

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

Gainsight

FEBRUARY 10, 2022

Customer success plays an integral role in the success of any organization. CS efforts impact customer acquisition, upsells, expansions, renewals, and customer advocacy. Almost every business goal outlined by your company can be improved by someone in a customer success role. Customer Success Roles.

Customer Experience 97

Customer Experience Onboarding KPIs Software Review Technical Review 97

Johanna Rothman

AUGUST 31, 2021

You can move columns around any time you realize you don't have the “right” flow. You can customize and experiment as you work. In Development (I include TDD other development thinking here. A possible “Dev-Done” column so you understand when system test can start for a given item.

Systems Review 104

Systems Review Customer Experience Agile User Testing 104

Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or  But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Lenny Rachitsky

MAY 30, 2024

His most recent book, The JOLT Effect , focuses on overcoming customer indecision—one of the biggest challenges to closing deals. They don’t think about what’s keeping a customer up at night; they think about what should be keeping a customer up at night.

Research Software 70

Research Software Analytic Tools Customer Feedback Feedback Software 70

Intercom, Inc.

FEBRUARY 10, 2022

Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Shawn Carter , Customer Care Team lead at Aircall.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Userpilot

APRIL 30, 2024

That’s just a couple of questions I asked Krzysztof Szyszkiewicz and Jakub Jukowski of Valueships , a leading pricing optimization consultancy. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. A robust customer success strategy enables customers to get the most out of the product.

Feedback Software 98

Feedback Software Analytic Tools Product Research Data Visualization 98

280 Group

AUGUST 26, 2022

For NASA that is the Space Launch Systems (SLS), developed over the past 11 years and set to launch on August 29, 2022. It’s uncertain that a private company like SpaceX could rival NASA’s experience and funding. They build over a long period of time by sticking to linear, sequential phases. BECOME AGILE.

Reporting Tools 156

Reporting Tools Technical Review Systems Review Agile 156

Intercom, Inc.

MARCH 31, 2020

We’re fortunate to work with a broad range of customers, many of whom have put their products and platforms to use to fight against COVID-19. Recognizing that many schools did not have time to prepare for remote learning, Albert.io Many medical offices and hospitals are extremely crowded due to COVID-19.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This become a professional services/custom consulting company.  Here’s my thinking. [1]

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

ProductPlan

OCTOBER 6, 2021

But at the same time, 96% of those same leaders say they don’t have the time for strategic thinking and planning. So why is it so difficult to find time for strategic thinking and planning? Time Management. Time management remains an essential theme for product teams because there aren’t enough hours in the day.

Customer Experience 85

Customer Experience Reporting Tools Systems Review Weak Development Team 85

The Accidental Product Manager

OCTOBER 15, 2018

It turns out that people read online reviews before making a purchase Image Credit: Wies van Erp. When the customers for your product go looking for products online, how do they decide which one they are going to buy? The Power Of Online Reviews. Online shopping behavior has changed over the short time that it has been around.

Systems Review 85

Systems Review Product Management Product Manager Customer Experience 85

Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. This was going to be a team effort. We have to actively fight our own biases to correct this.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Product Management University

MARCH 23, 2023

If you’re a pre-sales solution consultant or sales engineer, falling into the trap of telling vs selling can happen before you even know it, even though your intentions are always on the mark to start the demo. Selling Demos The selling demo on the other hand, is an exercise in customer value themes and storytelling. Here’s an example.

Demo 243

Demo Product Research Systems Review Workshop 243

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Well, enabling customer success is just about one of the highest ROI activities you can do. Customer education is the discipline of teaching customers how to use and get value from your product.

Feedback Software 94

Feedback Software Analytic Tools Reporting Tools Data Visualization 94

The Product Coalition

APRIL 23, 2018

If you run a startup or a small- to mid-size company, you probably can’t justify hiring a full-time chief financial officer (an oft-cited benchmark for when to hire a full-time CFO is annual sales of at least $10 million, but it can be a lot higher for a low-complexity business). Interim CFO vs. Part-time CFO: What’s the difference?

Systems Review 60

Systems Review Development Team Review Customer Experience Finance 60

Mind the Product

APRIL 9, 2018

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g.

Reporting Tools 105

Reporting Tools Systems Review Enterprise Technical Review 105

Johanna Rothman

MARCH 5, 2020

Brief description of the problem at a recent client: Person A checked in code that broke an “unrelated” part of the system. It was time to see their feedback loops. Every project (or effort) has at least one feedback loop. That's when you release to customers. This part is about shortening feedback loops.

Product Research 88

Product Research Feedback Loop Software Review User Testing 88

Johanna Rothman

JANUARY 14, 2020

Some of my Modern Management Made Easy technical reviewers wonder. When my bosses told me to multitask and I asked them questions about what was most important and did they really want me to waste time switching tasks, was I insubordinate? They all realized I had the best intentions for the customers, my colleagues, and them.

Systems Review 88

Systems Review Technical Review Definition Positioning 88

Modus Create

JUNE 1, 2020

The news is filled with tales of hackers breaking into financial institutions, DDoS attacks on credit card companies, and data breaches due to poor software configuration. Phase 1: Due Diligence and Discovery. Due diligence comes first but has its origins in other engagements Modus has conducted over the years.

Software Review 75

Software Review Systems Review Technical Review Development Team Review 75

The Product Coalition

JANUARY 26, 2023

At the time, I had already decided to pivot my career and become a product coach, with the intention of launching a consulting firm. After our meeting, it was determined that I could be of great value to Nodalview as a part-time coach, helping to structure and streamline their product organisation.

Customer Experience 128

Customer Experience Technical Review Leadership Systems Review 128

Mironov Consulting

AUGUST 8, 2017

I spend a lot of time sifting through documents, positioning and stories – trying to figure out who we’re talking about. As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. See personas 4 and 7.” Wasted energy.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. TL;DR Product strategy tools assist product teams in defining, creating, and executing product strategies aligned with business objectives and user needs.

Analytic Tools 92

Analytic Tools Feedback Software Research Software Reporting Tools 92

The Product Coalition

SEPTEMBER 23, 2022

The automotive giant entrusted customer data to a blockchain platform, allowing it to monitor the movement of advertising money. A blockchain is a distributed database that stores information about transactions of system participants in the form of a chain of blocks. Let’s look at four options for using blockchain in marketing.

Analytic Tools 121

Analytic Tools Feedback Software Data Visualization Marketing 121

The Product Guy

SEPTEMBER 27, 2016

In our a recent live stream from one of our mentors of The Product Mentor , Ian Moulton, lead a conversation around “Conducting User Research”. Jordan has a BS in Biology from Union College and an MBA & MS in Information Systems from Boston University’s School of Management. Signup to be a Mentor Today! View the live stream….

Research Software 148

Research Software User Testing Analytic Tools Product Research 148