Intercom, Inc.

FEBRUARY 25, 2021

Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. So, I am currently CEO of CX Journey, Inc, which is a customer experience consultancy. Bobby: How would you differentiate journey mapping versus personas? ” Or those kinds of things.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Johanna Rothman

OCTOBER 25, 2022

How I personally had tried to avoid this event. (A English differentiates these two words. I like Brene Brown's differentiation: Empathy is when we feel with the other person. The post Acknowledge Everyone’s Emotions for a Congruent Layoff Conversation, Part 3 appeared first on Johanna Rothman, Management Consultant.

Differentiation 90

Differentiation Banking Reference Consulting 90

Mironov Consulting

DECEMBER 5, 2023

Let’s assume the product/engineering/design leadership has done a bunch of homework in preparation for annual planning: picking a few not-entirely-unreasonable product scenarios and with some very rough count-the-digits guessimates at outcomes.   Support would need automation, self-service, how-to videos.

Data Visualization 78

Data Visualization Strategy Artificial Inteligence Weak Development Team 78

Gainsight

JUNE 11, 2021

The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Gainsight

APRIL 18, 2022

Ian believes that his journey of understanding rapid growth and change evolution comes from a deep background working as a consultant and within various companies like Sybase and Red Hat. But the real impetus for buy-in and justification by leadership is with numbers and data that describe value. Begin with a Charter.

Data Visualization 52

Data Visualization Technical Advisors Analytic Tools Customer Experience 52

Intercom, Inc.

OCTOBER 3, 2019

Val has experience in a number of different sectors, having started out as a stage manager for operas before moving onto life as a virtual assistant and eventually setting up her own consultancy firm, Fix My Churn. One did consulting, one had a T-shirt company, one had an imported goods company. Dee: You started as a virtual assistant?

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

The Product Guy

APRIL 4, 2017

Paul is a member of the Boston Product Management Association, Boston CTO Club, the Boston-NY CTO HIT Club, co-founder of the Boston Jewish Outdoors Club and product management consultant. Amanda Ralph Product Management Consultant. She also provided strategic advice to Fortune-500 companies as a Management Consultant.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

The Product Guy

MAY 15, 2017

Paul is a member of the Boston Product Management Association, Boston CTO Club, the Boston-NY CTO HIT Club, co-founder of the Boston Jewish Outdoors Club and product management consultant. Amanda Ralph Product Management Consultant. She also provided strategic advice to Fortune-500 companies as a Management Consultant.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

The Product Guy

MARCH 2, 2017

Paul is a member of the Boston Product Management Association, Boston CTO Club, the Boston-NY CTO HIT Club, co-founder of the Boston Jewish Outdoors Club and product management consultant. Amanda Ralph Product Management Consultant. She also provided strategic advice to Fortune-500 companies as a Management Consultant.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

BrainMates

DECEMBER 12, 2019

As a social entrepreneur with Full Time Lives and in my Product Management consulting work for Brainmates. Both Products help their stakeholders to fulfil their human and societal aspirations: Humanitix is a social impact enterprise that differentiates itself by offering 10% of the profits from its ticketing platform to charity.

Product Management 52

Product Management Product Manager Reporting Tools Weak Development Team 52

Business of Software Conference

NOVEMBER 30, 2020

Upcoming Events. Fresh talks on entrepreneurship, product, marketing, leadership, hiring, and more dropping each week. What they’re doing is they’re teaching for differentiation. They’re teaching for differentiation. So they always had a hard time differentiating because there were so many competitors.

Research Software 64

Research Software User Testing Positioning Product Research 64

Mironov Consulting

AUGUST 7, 2018

When business is booming, new challenges arise for getting features to market faster, scaling quickly, and differentiating your products from competitors. The event brings together an expert panel of Daniel Elizalde , Rich Mironov , and Jim Semick to discuss answers to your questions on this topic.

Webinar 9

Webinar Software Engineering Differentiation Consulting 9

Gainsight

MARCH 8, 2022

I had to innovate, disrupt and drive simplicity and time savings if I wanted to differentiate. . About nine months ago, we decided to take a hard, honest look at our own customer journey, hiring a world-class consulting firm, Method Garage. From the get-go, two things were always top of mind: .

Customer Experience 98

Customer Experience Data Visualization Consulting Webinar 98

Business of Software Conference

FEBRUARY 16, 2021

You’ve been coming very regular in that regularly to the US event and also to the European one. Virtual Events. And we’ve also learned some that there are some things that just work really beautifully online in a way that you can’t get in a physical event, but like not lobsters, they don’t come jumping out there.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

UX Studio

FEBRUARY 15, 2024

With a background in Business Administration, Management, and Leadership, he has vast experience as a Business consultant, Product strategist, and now as an Innovation Portfolio Lead. Then later on, I did some management and digital consulting as well. “ Innovation is not something completely brand new. .”

Research Software 63

Research Software Analytic Tools Transportation Feedback Software 63

Business of Software Conference

MAY 15, 2019

Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? I went on to do management consultancy at ZS associates. Upcoming Events. BoS USA 2019. Don't Miss a Thing - Get BoS Updates. Join the smart people who get BoS updates. And defensibility.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

ProductPlan

JUNE 20, 2019

When they look at a product roadmap , they want to ensure this will make the company competitive and positioned for growth, as well as developing intellectual property and technology that would have value in the event of a potential acquisition. Potential investors. 9 Tips to Win Over the Room. Do your homework on your audience.

Presentation 70

Presentation Roadmap Weak Development Team Customer Feedback 70

Business of Software Conference

OCTOBER 11, 2023

Meet the customer where they are, learn and establish your differentiated value At IBM the first call was about them and the second call was all custom. EX: Same product for utilities and retail, both had the same differentiated value of needing it to keep transactions going.

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Mironov Consulting

SEPTEMBER 23, 2023

Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.  Work  We may need to shift toward content marketing, drip campaigns, events, and referrals.  And

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. From this education, the influence of elaborate management consulting style frameworks appeared, which frankly, stakeholders care very little about.

User Testing 169

User Testing Weak Development Team Customer Experience Customer Feedback 169

Business of Software Conference

AUGUST 30, 2019

Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? And then when I switched over to consulting after leaving my in-house role I set up an account to also manage the business finances. Top differentiators that set your product apart right.

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40