Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. 8 steps to develop a winning sales strategy. Define your ideal customer profile.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Product Talk

SEPTEMBER 20, 2023

Instead of relying on someone else (like a coach or leader) to tell them what to do next, product teams can use an opportunity solution tree to keep track of their desired outcome , the opportunities they’ve identified to chip away at that outcome, and the solutions they’re considering to address those opportunities.

Data Visualization 251

Data Visualization Analytic Tools Research Software Product Research 251

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 172

User Testing Weak Development Team Customer Experience Customer Feedback 172

The Product Coalition

JANUARY 16, 2022

Understand Your Core Values The product roadmap in a product company (as opposed to a services company, for example) sets the strategic direction of everything going on. For example, you gain nothing from having a new product if the company can’t sell it to the market, so your roadmap must address also the sellability of the product.

Roadmap 153

Roadmap Data Visualization Customer Experience User Testing 153

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

The Product Coalition

MARCH 23, 2022

I apply this lens to a startup that develops solutions in the health-tech market. Microsoft, for example, depends on manufacturers (Dell/HP) and retailers (Best buy) to sell its software. How do you, for example, address a support call at 2 AM in the night because the market requires a mission-critical response?

Startups 128

Startups Fractional CTO Technical Review Software Review 128

Mind the Product

APRIL 18, 2019

The rollercoaster ride that is product development is inherently chaotic and ever-changing. Sure, there are semi-quantitative ways of estimating uncertainty for each assumption (for example, the RICE framework for prioritization), but as with many things in product development, these are guess-based models that help us to compare options.

Data Visualization 122

Data Visualization Weak Development Team Feedback Software Customer Feedback 122

Mironov Consulting

SEPTEMBER 23, 2023

Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.  Work ”)  No one cares how big the team is, how long it took to build, or how smart our engineers and designers are.

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Intercom, Inc.

JANUARY 31, 2019

And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Ambient Strategy founder and CEO April Dunford on the symptoms of weak positioning. When you’re a small team, your time is everything. Speed is everything.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS! How will we win?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Mironov Consulting

DECEMBER 5, 2023

Pure revenue may be helpful for the Sales organization, since they probably need to hire 35% more account teams each year.  ”  “Once product/engineering give us hard dates tied to exact feature definitions and use cases and Ideal Customer Profiles, Sales can form the right account-based selling teams.” 

Data Visualization 78

Data Visualization Strategy Artificial Inteligence Weak Development Team 78

UX Planet

FEBRUARY 26, 2024

These challenges are considered unethical as the ideas, designs, and/or consultancy of the candidate could be used by the company to their advantage and without paying the candidate. Following a prompt that requires producing a certain type of deliverables/artifacts generally related to the design or redesign of a web app or a mobile app.

User Testing 98

User Testing Research Software Data Visualization Feedback Software 98

Userpilot

JULY 27, 2022

There are five stages of the product life cycle: development, introduction, growth , maturity, and decline. Product life cycle marketing (PLC marketing) aligns the marketing efforts of a product with its stage of development. These include the development, introduction, growth, maturity, and decline stages.

User Testing 90

User Testing Feedback Software Analytic Tools Research Software 90

Userpilot

OCTOBER 31, 2022

Talk with your sales and customer service teams to better understand your customer profiles. They’re also called exclusionary personas, and they’re a collection of the needs, values, and behaviors of individuals that differentiate them from your ideal customer. To u nderstand what is a bad customer fit for your SaaS.

Feedback Software 79

Feedback Software User Testing Research Software Data Visualization 79

The Secret PM Handbook

MARCH 9, 2018

A prospect might be concerned that your company might go out of business, or that there won’t be enough skilled consultants to handle their implementation needs, just to give two examples. After all, a known bad (the current situation) is sometimes better than an unknown bad (a new application that doesn’t work).

Weak Development Team 95

Weak Development Team Customer Experience User Testing Demo 95

Mind the Product

OCTOBER 24, 2019

Product managers can make better decisions if they’ve built transparency and trust with their team. Strategic decisions provide direction and focus for your product, guide product development action, and ensure alignment within your product ecosystem. You may also reduce trust in your team. A culture of trust develops.

Weak Development Team 83

Weak Development Team Customer Experience Workshop User Testing 83

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded. If not now, then when?”

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. Onboarding, but make it remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Gainsight

MAY 21, 2021

A proactive consultant leads to engaged and satisfied customers. An inadequate, ill-fitting consultant leads to unengaged customers who do not onboard or adopt well. Or, as I tell my team, being “intentionally awesome.”. Take our “Quickstart” offerings, for example. We Cranked-Up Our Best Practices.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Mind the Product

APRIL 27, 2017

Some product teams are moving away from written PRDs to visual artifacts like mockups and prototypes. Eric Ries, in his post “What is customer development? Some product teams will use written methods across both the problem identification and solution definition steps, while others will use visual methods. Written Methods.

Framework 109

Framework User Testing Research Software Feedback Software 109

BrainMates

DECEMBER 12, 2019

The gap between rich and poor is widening, and this is causing an increasing disenchantment with the model which has been so successful. As a social entrepreneur with Full Time Lives and in my Product Management consulting work for Brainmates. Here’s a couple of examples of mission-driven Products from two very different organisations.

Product Management 52

Product Management Product Manager Reporting Tools Weak Development Team 52

Business of Software Conference

JUNE 21, 2019

From page 1 of Obviously Awesome: How To Nail Product Positioning So Customers Get It, Buy It, Love It , it was clear that the team at Business of Software needed to read April Dunford’s new book. As an executive consultant, April Dunford brings 25 years of marketing experience to the table with this book.

Positioning 56

Positioning Books User Testing Weak Development Team 56

Mironov Consulting

MAY 2, 2019

But product management and development processes that work well for long-lived hardware can handicap software organizations. 1] For industrial hardware, the development/design cycle is separate from the manufacturing cycle. For software products, the development and design process *is* the manufacturing process.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Revulytics

OCTOBER 30, 2019

In this webinar, leading product development consultant , coach, and trainer Sari Harrison shows how to go beyond conventional metrics to understand whether you’re delivering value to users by helping them make their lives better. Maybe an example would help get us started. A strategy should differentiate you.

Reporting Tools 59

Reporting Tools Feedback Software Customer Experience Data Visualization 59

Intercom, Inc.

OCTOBER 24, 2019

Now she’s one of the principals at People & Company, a coaching organization (not a consultancy, she’s quick to point out) that helps organizations harness the power of community. And I got to work with the international growth team for Facebook. Coaches, not consultants. Short on time? He ran growth in Asia.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

ProductPlan

JUNE 20, 2019

As a product leader, face time with the company’s executive team is to be expected. When they look at a product roadmap , they want to ensure this will make the company competitive and positioned for growth, as well as developing intellectual property and technology that would have value in the event of a potential acquisition.

Presentation 70

Presentation Roadmap Weak Development Team Customer Feedback 70

Business of Software Conference

NOVEMBER 26, 2018

Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea. I felt this incredible intense pressure from the team and also from within myself to launch what we had built. I did not believe that we had Product-Market Fit, but I couldn’t just say that to the team. Step 2: Segment.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

UX Studio: Product Management

MARCH 31, 2019

This article will guide you on how to spot the best user experience team to hire. I’m going to talk about choosing a team that will deliver you a great digital product experience. What differentiates San Francisco UX/UI agencies form the rest (if anything). Why the best SF companies work with remote UX teams.

UX 65

UX User Testing Technical Review Development Team Review 65

Business of Software Conference

JANUARY 16, 2020

April is an expert marketing practitioner turned executive consultant and author who helps technology companies make complicated products easy for customers to understand and love. This is an example of something that I encountered once, completely with no context. Unfortunately it works the same if I do a bad job.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

Business of Software Conference

AUGUST 30, 2019

So I have talked about jobs to be done and how you can use it specifically for marketing as opposed to just for product development at a couple of conferences. And what’s funny is messaging working on your messaging has been getting a bit of a bad rap lately. Which has caused a lot of confusion over the course of my career.

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

Intercom, Inc.

MARCH 19, 2020

As digital first companies (and teams) we are in a really good position to get creative about fostering community online whether with clients, colleagues or family. Coaches, not consultants. Ultimately, community-building is about developing leaders. What follows is a lightly edited transcript of the episode. Give up control.

Customer Experience 37

Customer Experience User Testing Customer Feedback Research Software 37

Business of Software Conference

MAY 15, 2019

I went on to do management consultancy at ZS associates. On the casino side what we developed was a machine which allowed you to play on four roulette wheels simultaneously. People, people in the team. So where have I been since school and dreams of being the Fresh Prince. I’ve had quite a varied career. How do we do that?

Research Software 55

Research Software Technology User Testing Fractional CTO 55