Intercom, Inc.

SEPTEMBER 15, 2022

And when typing a message, there is a lot more room for ambiguity and misunderstanding, even when the interlocutors know each other well. Together, they’ll talk about the evolution of emojis, recent trends in business messaging, and how organizations can use emojis to build better relationships with their customers. Enter the emoji.

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Messaging Reporting Tools Research Software Data Visualization 129

Lenny Rachitsky

NOVEMBER 19, 2024

For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now Last week’s guest post about tactics for becoming a “super IC” is on track to being my most popular post of all time, so I’m thrilled to bring you a follow-up that’s designed specifically for managers.

User Testing 130

User Testing Customer Feedback Feedback Software Reporting Tools 130

Productside

APRIL 2, 2025

What: Slack offers channels, messaging, and integrations for focused team communication. Enroll in our AI Product Management course to master AI-driven strategy, uncover the right use cases, and lead cross-functional teams as you scale smarter with the power of automation and intelligent tools.

Data Visualization 177

Data Visualization User Testing Product Research Product Management 177

Lenny Rachitsky

NOVEMBER 12, 2024

For more: Hire your next product leader | Favorite Maven courses | Lennybot | Podcast | Swag Subscribe now I believe the future of product management looks like Tal Raviv. To get a taste of the course, check out his free 30-minute lightning lesson, “ Build Your Personal PM AI Copilot ,” scheduled for November 22.

Product Research 112

Product Research Reporting Tools Data Visualization Product Management 112

Messages that Matter

AUGUST 26, 2024

Messages that Matter Messages that Matter Involve partners early and often throughout creation of your product messaging! It is the key to getting partners to embrace and amplify your B2B software product messaging. They are an excellent source of relevant information such as who is the No. 1 target buyer?

Messaging 40

Messaging Product Research Weak Development Team User Testing 40

Product Talk

JANUARY 18, 2023

Of course there’s always a tradeoff. Eventually she found Continuous Discovery Habits and signed up for the Product Talk Opportunity Mapping course. Helena says the Product Talk Opportunity Mapping course led to a breakthrough in the way she thought about discovery : “I felt like I finally had a way to structure things in my head.”

Feedback Software 298

Feedback Software Product Research Customer Experience User Testing 298

Productside

APRIL 9, 2025

There has to be a strategic reason, a clear sponsor, and a message that lands with everyonenot just the exec team. Enroll in our Optimal Product Management course to sharpen your strategic toolkit, lead cross-functional teams with confidence, and earn your Certified Product Manager credential.

Data Visualization 177

Data Visualization Customer Feedback Product Research Analytic Tools 177

UX Planet

DECEMBER 16, 2024

If the payment wasnt processed, show a red cross error with a message about what wentwrong. Handle errors gracefully If the process fails, change the button state to an error indicator and show a message that will explain what wentwrong. Use success and failure indicators for payment results. Payment successstate. Swipe to pay pattern.

Feedback Software 105

Feedback Software Customer Experience User Testing Customer Feedback 105

Userpilot

JUNE 2, 2025

This leads to errors like sending a product update notification at 1 AM or showing the wrong message to the wrong user segment. There are no inbox filters, no distractions, just a direct line from your message to their attention. Of course, poor execution backfires. One swipe, and your user is back in the app. Source: Reddit.

Analytic Tools 100

Analytic Tools Data Visualization Onboarding KPIs User Testing 100

Product Management University

MARCH 2, 2025

Reinforce key messaging and differentiation in competitive deals. If you want the simplest and most effective Product Manager Demo Training, contact us about our Product Demo Skills Course for Product Managers. Sales teams need confidence that when they bring in a product manager for a demo, it will elevatenot hinderthe conversation.

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UX Planet

JANUARY 15, 2025

Typically, social media and messaging apps have highly engaged users (visit daily/multiple times aday). A/B test different designs and messaging. New course alert! Im designing a course on Measuring Design techniques, strategies and tools that will help you quantify design impact. Image by NickBabich.

User Testing 106

User Testing Customer Experience Research Software Product Research 106

Product Talk

DECEMBER 18, 2024

Of course, for product teams, we have to ship something, and so we’re going to also explore solutions. We might not be talking about OKRs and jobs to be done, which is silly, because of course we still are. Then just recently, we launched a new course about customer recruiting. Your messages are not specific enough.

Product Research 246

Product Research Research Software Analytic Tools Feedback Software 246

Product Innovation Educators

DECEMBER 16, 2024

Methodology Differences Traditional Waterfall Approach Relied heavily on User Acceptance Testing (UAT) Testing conducted after complete development Single verification phase at project end Higher risk of late-stage discoveries Modern Agile Approach Eliminates traditional UAT Implements continuous validation through sprint demos Customer feedback gathered (..)

Research Software 266

Research Software Feedback Software User Testing Product Research 266

Product Innovation Educators

JANUARY 6, 2025

Kimberly has also led sales, partner programs, managed services and customer success over the course of her career. Beyond handling escalations, Kim found herself hosting customer development partner groups, speaking at industry events, and participating in strategic sales calls.

Reporting Tools 266

Reporting Tools Customer Communications Analytic Tools Leadership 266

Product Talk

FEBRUARY 12, 2020

Lisa began her career in data science and spent four years as a data scientist at Airship , a marketing and messaging automation company. Lisa explains that “Orchestration is a catch-all term that refers to orchestrating messages across different channels—sometimes referred to as cross-channel orchestration.” Tweet This.

Product Research 265

Product Research Data Visualization User Testing Research Software 265

Product Talk

FEBRUARY 5, 2025

Of course, just because something is simple doesnt mean that its easy. Of course, it might not feel magical at the time. Orbital allows you to set up pop-up messages that look like they’re coming directly from members of the product trio. You just have to get started. Map out your assumptions. Talk to a customer.

Product Research 218

Product Research User Testing Customer Experience Framework 218

The Product Guy

FEBRUARY 26, 2019

Ah, of course, the product roadmap. Keep it short: use GIFS to help explain points and use short, powerful snippets* to get a key message across quickly (politicians tend to be effective at this, even though it often comes at the cost of painfully oversimplifying matters). The one-stop-doc to keep all stakeholders aligned.

Roadmap 337

Roadmap Reporting Tools Data Visualization Feedback Software 337

Lenny Rachitsky

APRIL 6, 2025

Today, Wes teaches a popular course on executive communication and influence. Through her course and one-on-one coaching, she’s helped thousands of operators, founders, and product leaders master the art of influence through clear, compelling communication.

CTO Coach 121

CTO Coach Framework Feedback Software Product Research 121

Product Talk

JANUARY 24, 2024

Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview. He sends one follow-up message to anyone who doesn’t respond to his first message. However, Ben shares that it’s taken time to refine his messaging for this type of outreach.

Research Software 305

Research Software Feedback Software User Testing Customer Experience 305

Intercom, Inc.

MAY 25, 2021

Messaging is rapidly becoming a key channel for customer support. According to Forrester’s research, prior to the pandemic, messaging was ranked fifth overall in terms of channel usage. Here’s why customers and support teams have turned to messaging as their channel of choice over the last year. Now, it’s second.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

The Product Manager Coach Blog

JANUARY 14, 2025

Tailor Your Communication: Adapt your messaging for different audiences, whether its engineering teams or senior leadership. Address Pain Points Proactively: Regularly ask for feedback to show you value their input and are ready to adjust course.

Data Visualization 93

Data Visualization Customer Feedback Strategy User Friction 93

Roman Pichler

NOVEMBER 2, 2021

As the person in charge of the product, you depend on the work of the development team and you are, of course, affected by poor performance. To give helpful feedback and maximise the chances that your message is heard, you might say: “It’s great that you managed to deliver some of the product backlog items. Thank you for that.

Weak Development Team 374

Weak Development Team Development Software Review Technical Review 374

Product Talk

MARCH 6, 2024

Of course we have our quarterly priorities, and we’re thinking, ‘Okay, we have a few outcomes we’re hoping to reach,’ and we can go back into the feedback and be like, ‘Okay, this piece of feedback is related to that.’ Of course not. Leann: We have two trains of thought when we’re looking at this. I love it, right?

Feedback Software 306

Feedback Software User Testing Customer Feedback Customer Experience 306

Product Talk

AUGUST 16, 2023

Yes, all of the content we create—whether it’s this blog, the Product Talk Academy courses , the community , or the Continuous Discovery Habits book—focuses on the various facets of continuous discovery. They decided to make a few changes to the messaging to increase the likelihood that CDH community members would participate in interviews.

Product Research 230

Product Research Weak Development Team User Testing Customer Experience 230

Intercom, Inc.

NOVEMBER 2, 2020

But if you’re a product designer starting out on a new project, you might find yourself with a blank page, and the job of drawing the map: of defining the high-level design direction that your team is going to use to chart their course. Chart your own course. You want to figure all that out at the very start.

Feedback Software 289

Feedback Software User Testing Customer Feedback Customer Experience 289

Product Talk

SEPTEMBER 18, 2024

It’s what motivates me to launch new courses and refine our existing lineup. And by email—simply copy and paste the following message: Hi friends and colleagues, I just participated in the Continuous Discovery Habits Benchmark Survey. This has been our North Star metric. It has guided our work. It inspired me to write my book.

Product Research 228

Product Research User Testing Customer Feedback Testing 228

Intercom, Inc.

MARCH 2, 2021

Here’s how to put on your Sherlock Holmes detective hat and ask the right questions, get to the bottom of their issues, and provide better support through messaging or live chat. Of course, that’s not what you or your customer wants. First, ask some follow-up questions, trying to rephrase their initial message.

Customer Experience 248

Customer Experience Customer Feedback Data Visualization Artificial Inteligence 248

Product Talk

MAY 15, 2024

Quick Re-Introduction to Ellen Juhlin If you’re a longtime Product Talk reader, you’ve taken a Product Talk Academy course , or you’ve spent some time in the Continuous Discovery Habits community , you probably already know Ellen Juhlin. You had to keep an eye on which pop-up messages were enabled, otherwise users would get several in a row.”

Product Research 336

Product Research Feedback Software Analytic Tools User Testing 336

Alchemer Mobile

DECEMBER 21, 2022

Of course, there are exceptions to every rule, but these generalizations are a great starting point to make informed decisions. The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Conclusion.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

The Product Guy

APRIL 9, 2019

Some fundamental principles I found helpful when starting this exercise, Keep it short and sweet so that you can quickly memorize the core message. The more I apply the strategy, the louder the message becomes. Make a list of the scope and the challenges to your product. Not Everything is Perfect.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Alchemer Mobile

DECEMBER 28, 2021

Of course, there are exceptions to every rule, but these generalizations are a great starting point to make informed decisions. The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Roman Pichler

FEBRUARY 4, 2019

It can therefore be tempting to glance at your phone or smart watch to see if an urgent message has arrived while listening to someone. This leverages their creativity and it generates buy-in and shared ownership in a solution or course of action. What’s more, questions can encourage people to come up with answers themselves.

Customer Experience 319

Customer Experience Information Books Positioning 319

Intercom, Inc.

JANUARY 20, 2021

Of course, customers are busy. Take time to review your customers’ messages to see how they talk about their problems and which keywords they use. In addition to reviewing the messages in your Inbox, you can set up Site Search in Google Analytics to help you find the search terms people use to find your content in the first place.

User Testing 232

User Testing Customer Experience Customer Feedback Embedded Analytics 232

Product Innovation Educators

FEBRUARY 20, 2023

If we’re not aligned on the customer, of course we’re going to have disagreements about features and prioritization. Once we’ve figured out how we’re going to be better or different, we need to figure out how to position and message our product. What is the salient attribute you missed?

User Testing 273

User Testing Product Management Product Manager Data Visualization 273

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. 4 powerful proactive support messages to send. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Product Research 201

Intercom, Inc.

MARCH 18, 2021

Orinna: For me, as a product marketer, this value comes out when I’m working on messaging. In crafting messaging, I’m trying to channel our customers and really dig into what success looks like for them. And tags are great for marking specific messages in the conversation and for an individual’s categorization needs.

Data Visualization 211

Data Visualization Reporting Tools User Testing Customer Feedback 211

The Product Guy

JANUARY 8, 2019

We refined the message and added features important for our partners and users. Our story is not unique, of course. We had no clue about what “Lean” or “Agile” or even “Startup” essentially meant, but we spent most of our time out in the streets talking to our customers. We went into a frenzy and wanted to grow bigger.

Product Research 354

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