Intercom, Inc.

JUNE 8, 2021

What became clear over the course of this research is that conversational support isn’t the “future of support” – it’s the present. and collect positive reviews from our customers,” says Vlada Masevich, Head of Customer Success at Survicate. Conversational support positively impacts your whole business. Outbound messaging (70%).

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

DECEMBER 20, 2018

Rather, the key is to position them in a way that tells customers, “I’m here to help bring in the person who can best help you.”. Sujan: Mailshake is an outbound sales tool. I might actually know the persona, and I know something’s going on where we can actually now do some outbound outreach.” Sujan: Absolutely.

Outbound 151

Outbound Customer Experience User Testing Data Visualization 151

ProductPlan

MARCH 17, 2020

Try these inbound/outbound efforts exercise by dividing your PM activities into either an “inbound effort” or “outbound effort” bucket. Common outbound effort activities include: Competitive differentiation. Positioning. Of course, not everything will fit neatly into one of these two buckets. Product development.

Outbound 99

Outbound Product Management Product Manager Customer Experience 99

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. Inbound VS. Outbound for SaaS Marketing. Content Marketing.

Research Software 91

Research Software User Testing Outbound Marketing 91

Intercom, Inc.

OCTOBER 22, 2019

When you’re a rep, you could be thinking about outbounding to prospects, building pipeline, or moving forward the opportunities already in play. “If you want to succeed as a sales leader, you need to focus on moving fast where it matters” Of course, prioritization looks different depending on your role.

Weak Development Team 123

Weak Development Team Inbound Outbound Management 123

Intercom, Inc.

NOVEMBER 7, 2019

It can be a two-step strategy in our case, where we want you to provide a new product, but we know people are not necessarily looking for this product at this moment, so we need to position ourselves in places that are looking for solutions to their problems. Nico: Of course.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

NOVEMBER 20, 2018

Choose one, ensuring it can easily connect to any data sources you have (be that lead generation forms, or existing data sets) and also ensure that it can integrate with any outbound marketing tools you may have like MailChimp. Of course, many of these will be in research mode, with any purchase decision some way off into the future.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

UX Studio: Product Management

JULY 29, 2021

Of course, the amount of choices you have depends on the boundaries of your imagination, but let’s break them down into three big categories: working for a big company, working for a startup, and going freelance. Especially as you progress towards more influential positions. Of course, some markets are sales-intensive by nature.

Research Software 110

Research Software User Testing Product Research UX 110

Intercom, Inc.

JUNE 23, 2020

We love and use Intercom, of course, to support our customers via the Messenger. And then, of course, human support where you’re trying to really one on one resolve an issue with the right team member. Always a work in progress of course, but we’re pretty excited about it. Dee: Yeah. I can imagine you are.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Mironov Consulting

FEBRUARY 6, 2020

This is (of course) an unreasonable question, as every product/ business has its own uniqueness. This makes sense when most outbound spending is through Marketing (not field sales) and we can isolate campaigns or messages or channels with enough volume to accurately compute CAC.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Userpilot

NOVEMBER 2, 2023

Such knowledge allows companies to make informed product-development decisions , fine-tune their product positioning , and create tailored marketing campaigns that resonate well with customers. Such an outbound approach distinguishes it from the MLG strategy, which focuses more on inbound initiatives like content creation and distribution.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

OCTOBER 25, 2022

Product differentiation and positioning are important aspects of strategic product management because they allow you to build a product that meets the needs of the right customers in the right market and stand out from the crowd. Market research, differentiation, and positioning are necessary to prepare for the product launch.

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Userpilot

OCTOBER 8, 2021

By turning your product itself into a viral sales engine, these platforms take the pressure off traditional sales and marketing departments — and, of course, their associated budgets. Sales-based growth meant sending thousands of outbound messages in an attempt to find the key decision-maker, shorten the sales cycle, and close aggressively.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Product Research 98

Userpilot

MARCH 23, 2023

Don’t fall into the trap of cherry-picking data that justifies biases, confirms your biases, or paints a more positive picture of growth. Of course, the practicality will vary depending on the size and scope of specific companies. Analyzing data holistically and objectively is crucial to any closed-loop marketing campaign.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Reporting Tools 98

Userpilot

FEBRUARY 4, 2022

The enterprise model: Succeeding with an enterprise sales model will require a sales team, outbound marketing, and enough capital runway to endure the long sales cycles. This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

JANUARY 26, 2024

They rely on outbound techniques and personalized communication to identify leads and build relationships that gradually lead to deals. Of course, your infrastructure costs might increase. This means that monetization happens later in the product lifecycle after the users have experienced the product value through free usage.

Analytic Tools 103

Analytic Tools Feedback Software Data Visualization User Testing 103

ProductPlan

MARCH 5, 2019

You have a huge pile of leads based on inbound and outbound marketing, the pool is winnowed down based on their interest, ability to pay, etc., You have a massive pool of candidates proactively applying for an open position or recruited by headhunters, human resources, or the hiring manager themselves. Sounds familiar, right?

Technical Review 78

Technical Review Product Management Product Manager User Testing 78

BrainMates

SEPTEMBER 19, 2022

These product managers are driving inbound and outbound activities, so they are part of the product team and the GTM teams. We currently don’t have any business analysts or product owners, as we moved to a structure whereby all those roles now roll up into the product manager position. So product is quite central to your operations?

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

AUGUST 31, 2023

In-product customer acquisition channels allow you to acquire customers without any outbound marketing. Of course, for faster results, you’ll want to use social media and email to drive eyeballs to your Product Hunt launches (or any alternative platform you use). It can be done through free trials, demos, and onboarding.

Research Software 110

Research Software Feedback Software Analytic Tools User Testing 110

Intercom, Inc.

NOVEMBER 17, 2022

“We were often told that the people providing SDRs with email cadences and the dialer were going to build that and that we were going to be evaporated in a second” Alina: Oh, of course. When an SDR is with someone on the phone, especially outbound, and they are interested in doing a demo, they need to seize the moment.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Usersnap

FEBRUARY 14, 2023

When beta-testing your software, collecting surveys to gauge customers’ satisfaction with current products on the market will provide you with market intelligence to position your product more effectively. Of course, your prices will be higher than competitors, but your additional services could be what the market has been craving.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

PMLesson's Ace the PM Interview

OCTOBER 30, 2019

I landed product roles at Tesla, where I worked on their outbound logistics technology, and at Microsoft, where I worked on privacy features for Edge. Makes sense - internships are just an extended interview for a full-time position. Exponent is an incredible course. Q: How did you first hear about Exponent?

Engineering 45

Engineering Feedback Software Product Manager Product Management 45

NextBigWhat

OCTOBER 30, 2020

Usually we pitch what we want, follow up 3-4 times more and then move on if we don’t hear anything positive. Customer lifetime value (LTV, CLTV, or CLV): The revenue generated from the average customer over the course of an average customer lifespan. They are often quiet, reserved, and even shy. Did he say No?:

User Testing 52

User Testing Reporting Tools Product Manager Product Management 52

Bain Public

NOVEMBER 4, 2018

Product Managers translate between the need to support the effectiveness of outbound activities (Sales, Marketing, Customer support) and the need for efficiency in internal ones (Strategy, Engineering, UX). The stethoscope is an icon, of course. Why does the contribution of others play such a big part in the product process?

User Testing 40

User Testing Feedback Software Customer Experience Customer Feedback 40

Gainsight

DECEMBER 23, 2019

Of course, you wanna always push your employees as far as you can but you don’t wanna stretch them too thin. A million things going on outbound-driven, rapidly changing. While potentially if it’s a lightweight easy UGY may not require as much customer success help. And that’s interesting, was churn not a key metric?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Mironov Consulting

SEPTEMBER 22, 2020

We spin up outbound marketing/support efforts too early. These (of course) don’t exist yet, since we’re still concept-testing problem statements and feature/function and technical requirements. No BS, no positioning, no obfuscation. Engineering and Product are written off as intellectual time-wasters.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Userpilot

APRIL 30, 2020

All of this is, of course, contingent on the software’s ability to provide for the user’s needs —and the user’s ability to derive this value from the software. Regarding marketing, your focus will be less on attracting new users through outbound means—and more on keeping new users engaged through various lifecycle marketing tactics.

Reporting Tools 99

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 99

Userpilot

APRIL 30, 2020

All of this is, of course, contingent on the software’s ability to provide for the user’s needs —and the user’s ability to derive this value from the software. Regarding marketing, your focus will be less on attracting new users through outbound means—and more on keeping new users engaged through various lifecycle marketing tactics.

Customer Experience 52

Customer Experience User Testing Onboarding KPIs Feedback Software 52

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

Of course, showing enthusiasm for the role and showing that you have done your homework is important, but the most important thing is demonstrating through your experience that you already know how to perform in the role you are interviewing for. Being a PM and interviewing for a PM position are two different things. Why or why not?

Automotive 68

Automotive Product Manager Product Management Technical Review 68