Mind the Product

AUGUST 2, 2019

We often think of our biggest blockers being external: a crazy CEO, recalcitrant CTO, surly engineers, or designers who just won’t do what we want them to. We have to have broad knowledge across business, technology, and user experience, and daily are working with people who are experts in their domains.

CTO Coach 156

CTO Coach CTO Customer Experience Presentation 156

TechEmpower - Product Management

JULY 31, 2023

Some key slides to check out: The Startup Metrics Religion The Progress is not equal to features (Less is More) Focus on User Experience Measure Conversion; Compare 2+ Options Fast, Frequent Iteration + Feedback Loop Keep it Simple and Actionable What's my business model? cto , infotech , innovation , product , project , saas

Startups 104

Startups Product Research Customer Experience User Testing 104

Mind the Product

MAY 16, 2019

Delight — provide the best user experience and put a bit of extra work in to make your users feel special. I just type in my interests and your algorithm provides the most popular titles instantaneously. And the community on the platform is awesome. Landed my dream job by using your networking feature!! That’s it.

Software Review 177

Software Review Development Research Software User Testing 177

The Product Coalition

SEPTEMBER 29, 2020

You could be a lone PM in a tiny startup with no Product Management team, meaning that you only report to the CEO, or maybe a CTO. When talking to your UX designer , remember that they care more deeply about the user experience than how many pitches the sales team makes.

Product Manager 187

Product Manager Product Management Data Visualization Management 187

Intercom, Inc.

JUNE 14, 2018

Laura Klein: Since the mid ’90s, I’ve done research, I’ve been an engineer, I’ve done user experience design, and now I do product management. For example, I can give input on the data base schema if I want to, or if I have a strong opinion, but the CTO or the tech lead makes that final call.

Weak Development Team 190

Weak Development Team Onboarding KPIs CTO Coach Fractional CTO 190

TechEmpower - Product Management

OCTOBER 9, 2023

For instance, if a user searches for "low carb options," even though "low carb" might not be a category saved in the database, the LLM can still match and suggest "keto" products, understanding the user's intent. This advanced approach greatly enhances the user experience, making product discovery more intuitive.

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

Intercom, Inc.

JANUARY 31, 2023

Our beta customers have been particularly excited about the Summarize feature over the last few weeks: “The AI Inbox summarization feature is great for catching up on conversations my colleagues have had with users, and also for quickly entering a summary into our bug tracking system. Great stuff!”

Artificial Inteligence 188

Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

TechEmpower - Product Management

MARCH 4, 2024

It plays a crucial role in product development too, where generative AI speeds up design processes, streamlines testing, and tailors user experiences effectively. cto , infotech , innovation , product , project , saas

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Intercom, Inc.

APRIL 19, 2018

We need to make sure the vast majority of our engineering time is spent building things that provide unique value and a great user experience for our customers – helping them solve the problems that they face. Geoffrey: A lot of this is about choosing standard, or maybe even “boring” technologies.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Userpilot

MARCH 30, 2025

For instance, Instagram has simple yet highly engaging features, such as endless scrolling, user-generated content, and consistent visual appeal, which is why it succeeded compared to apps like MySpace or Friendster. Frequent app crashes: Technical glitches or slow load times disrupt the user journey.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

TechEmpower - Product Management

NOVEMBER 13, 2023

Instead, you can enhance the user experience and produce a better result by enabling the user with a combination of the right questions and a starting point. cto , infotech , innovation , product , project , saas It can empower them to express their ideas more effectively and confidently, no matter what they’re writing.

Generative AI 118

Generative AI Artificial Inteligence Feedback Software Customer Experience 118

Mironov Consulting

SEPTEMBER 14, 2020

I’m specifically excluding roles that are primarily development management: VP Engineering, CTO, CIO, Director of Development, Engineering Manager, Project Office, or Agile Transformation Leader. Here’s what I’ve seen when we put a non-product subject expert in as Head of Product: They focus on power users and complex new features.

Reporting Tools 145

Reporting Tools Analytic Tools Onboarding KPIs Customer Experience 145

The Accidental Product Manager

JULY 31, 2018

Brad Maglinger, VP User Experience, Marriott International. Bryan Mahoney, Chief Technology Officer, Glossier. Bethany Powell, VP Digital Products and Experience, National Geographic. ….and Katharine Bailey, SVP-Head of Product, Wall Street Journal. Robin Daniels, Global Head of Product, LinkedIn.

CTO 50

CTO Strategy Customer Experience Download 50

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. That question has been on Will Larson ‘s mind for a long time.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Intercom, Inc.

NOVEMBER 24, 2020

We put a lot of emphasis on the user experience and trying to make the onboarding as easy as possible and not time-consuming or complicated,” Chris says. At Klaus, customer support begins directly within the platform. “We

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

Userpilot

AUGUST 17, 2024

Traditionally, the product function fell under Technology. Product is now at the C-level: More than 50% of Fortune 100 have a Chief Product Officer (CPO) who no longer reports to the CTO but directly to the CEO. More than 50% of Fortune 100 have a Chief Product Officer (CPO). That’s not the case anymore.

Data Visualization 104

Data Visualization Product Research Weak Development Team Analytic Tools 104

Userpilot

JULY 27, 2023

Chief Technical Officer The CTO is responsible for outlining the company’s technological vision, implementing technology strategies, and ensuring that the technological resources are aligned with the company’s business needs. The company needs a high percentage of this metric to stay competitive.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Userzoom

MAY 10, 2017

For executives and user experience professionals. As mentioned in an earlier post on my blog, for at least ten years now I have been collecting User Experience (UX) and Customer Experience (CX) Maturity Models. And of course, a model like this has to resonate with UX professionals as well.

UX 48

UX Research Software Fractional CTO User Testing 48

Amplitude

SEPTEMBER 11, 2018

I learned about company values from Jeffrey, the chief architect; the company’s mission from Spenser, the CEO; product strategy with Justin, the VP of product; and engineering architecture with Curtis, the CTO. My team’s focus area is the new-user experience, for example.

Engineering 75

Engineering Feedback Software Analytic Tools Customer Experience 75

Amplitude

APRIL 21, 2020

Amplitude is the powerful engine of user behavioral data that will show you how all of your data systems impact user experience and lifetime value. Derek Watson, CTO of TWG. From there, you can see how account and user behaviors drive pipeline progression and net retention.

Data Visualization 76

Data Visualization Analytic Tools Customer Experience Customer Feedback 76

Modus Create

DECEMBER 10, 2024

Be mindful of ethical considerations when embracing GenAI Larry Fitzpatrick, Executive Vice President and CTO of OneMain Financial , asks executives to understand the ethical considerations of deploying GenAI. How can organizations drive AI-led digital transformation in an impactful and scalable way?

Reporting Tools 40

Reporting Tools Research Software Data Visualization Technical Advisors 40

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Liam Geraghty: Will Larson is the CTO of Calm , the mindfulness app. Zanade Mann , founder of Black Women’s Business Collective. Janeen Uzzell , COO for Wikimedia Foundation. Farhan Virji , Vice President of Customer Happiness at Later.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

UX Studio: Product Management

JANUARY 29, 2020

With this revamp, senior management hoped to achieve a radical improvement in their user experience, as opposed to the incremental refinements they had been working on in recent times. Therefore, they wanted us to conduct extensive user research aimed at understanding the main problems their users were currently facing.

User Testing 75

User Testing Product Research Research Software Customer Experience 75

Modus Create

AUGUST 29, 2024

How could it improve the user experience ? Have any of your competitors experimented with AI products? Do your users want a simple chatbot? Begin with experimentation When incorporating AI into your product, it’s best to begin with experimentation. How could the power of AI or ML improve the effectiveness of your product?

Weak Development Team 52

Weak Development Team Reporting Tools Development User Testing 52

Valerian Tech

MAY 30, 2023

By analyzing website traffic and user behavior data, businesses can identify areas requiring improvement and implement strategies to enhance website speed, user experience, and overall performance.

Data Visualization 52

Data Visualization Analytic Tools Fractional CTO CTO Coach 52

Bain Public

DECEMBER 19, 2022

Built on pillars of sustainability, innovation and inclusion, Blaise Transit improves and optimizes the user experience for multi-passenger vehicles fleet operators. As a smart Mobility start-up, they developed solutions to optimise and revolutionize public transport systems and services.

Fractional CTO 52

Fractional CTO CTO Coach Transportation Customer Experience 52

Split

OCTOBER 22, 2020

“It became clear to us from the beginning that we had to find ways to give each team a space to organize their flags and prevent teams from stepping on each other’s toes when it comes to managing feature flags. ” – Patricio Echague , Co-founder & CTO, Split Software. DON’T: Treat all flags the same.

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Fractional CTO Software Review Systems Review User Testing 83

eG Innovations

APRIL 22, 2021

Here, at eG Innovations, we offer a wealth of monitoring and simulation tools to allow you to monitor what real users are experiencing when accessing Microsoft WVD. You can also use our tools to benchmark user experience when using different configurations for WVD. Ryan Mangan, CTO at Systech IT Solutions. Article / Blog.

Reporting Tools 52

Reporting Tools Fractional CTO Data Visualization CTO 52

The Product Coalition

NOVEMBER 7, 2019

Simply put, the CTO must choose between (1) staffing an in-house team, and (2) outsourcing the work to an external team. With a plain outsourcing vendor, there are no user experience guarantees unless you specified them up front. When setting up a new team, the person responsible for the technical implementation?—?the

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

Centercode

MAY 29, 2019

This week, Centercode CTO Neil White shares his insights on a technique customer testing teams are using to increase the efficiency of their beta testing processes: feature flagging. Over the last couple of weeks, we’ve explored how professionals are using customer testing to scale their resources and manpower within continuous delivery.

User Testing 63

User Testing Customer Experience Product Research Testing 63

Gainsight

OCTOBER 26, 2020

As Gainsight PX CTO Mickey Alon discussed with Carlos Gonzales Villaumbrosia, Founder & CEO of Product School and author of The Product Book , the solution isn’t complicated—it’s product-led growth. Sprites were difficult to see. Bosses were merciless, and it led to a lot of thrown controllers and frozen friendships.

Analytic Tools 52

Analytic Tools CTO Customer Experience Data Visualization 52

Userpilot

JULY 6, 2021

As a result, I got these 5 steps from Cristian Vitales, the CTO and Co-founder of FindThatLead. Instead, the best option is to have a fast loading time. To find best practices for improving load time, I asked the SaaS community for advice. Minify all Javascript and CSS files. You can use different strategies for that like uglifyJs or Terser.

Research Software 98

Research Software Customer Experience User Testing Data Visualization 98

The Product Coalition

AUGUST 8, 2018

It’s a fairly typical organization with product managers and designers and user researchers. Engineering reports to our fabulous CTO. What’s a bit unusual is that the product team at WW is also responsible for the experience in the meeting rooms. My team is responsible for those digital tools. This is new for us.

Reporting Tools 60

Reporting Tools Research Software User Testing Onboarding KPIs 60

UX Studio: Product Management

NOVEMBER 8, 2021

Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few. If you need help with product design or user experience research, contact us at UX studio. Award-winning global user experience design company.

Research Software 78

Research Software User Testing Technical Review Product Research 78

The Product Coalition

JULY 17, 2018

Dave Weiss, CTO BabyCenter LLC, Johnson & Johnson “The biggest success for us was having WillowTree take over the app.”? —?Vice Raizlabs really cares deeply about user experience, and they understand it very well.”?—?Michael They are truly committed to the success of the project and work closely with our team.”? —?Dave

Research Software 60

Research Software Weak Development Team Development CTO Coach 60

The Product Coalition

JUNE 17, 2019

by Sergey Kizayn, CTO, Intetics. You’ve had a successful launch and are growing your user base. This is also the time you’ll want to grow your development staff, not only to handle upgrades and new features but also to provide the best user experience possible at this crucial time.

Startups 60

Startups User Testing Reporting Tools Fractional CTO 60

Gainsight

JULY 1, 2022

Chief Technology Officer of PX, Gainsight. Product experience platforms are designed to collect product usage data and unify it with customer experience data, while making it triggerable for in-product engagement.”. Mickey Alon. Key Findings. 36% of respondents use product usage data to predict churn.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52