Roman Pichler

JANUARY 8, 2019

See the Rewriting Effort as an Opportunity to Innovate. Consequently, rewriting efforts are often focused on replacing like-for-like: The users get the same product dressed up in new technologies. While this approach works, I wastes the opportunity to innovate and create more value for the users and business.

Product Research 218

Product Research Customer Experience User Testing Analytic Tools 218

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Definitely not! How To Attract User Research Prospects.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Imaginary Cloud - Design

AUGUST 19, 2021

Design Research is a process used by designers to better understand the underlying and sometimes hidden desires, needs, and challenges of end users. To create an optimal user experience. User Research. ? It's a user-centered approach that helps answer questions like "Who are your users?",

User Testing 110

User Testing Research Software Product Research Customer Experience 110

Userpilot

MARCH 6, 2024

Why it is important for your product management efforts. TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. This helps create user personas. Its different stages. Key metrics to track at each stage.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Definitely not! How To Attract User Research Prospects.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Product Management University

AUGUST 15, 2023

Product releases are still the execution phase but everything works better when priorities across all products are synchronized to target customer needs in the company’s highest priority markets. It’s a logical question but the answer is a definitive no. Definitely yes but it’s not as complicated as you might think.

Product Management 246

Product Management Product Manager White Paper Management 246

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. Feedback integration catalyzes continuous improvement, data-driven decisions, and the creation of exceptional user experiences.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

OCTOBER 13, 2022

In fact, the only differentiator you can use to stand out from competing parity products is price. To do that, you need to use different differentiators like better quality, superior customer support , better customization, or greater usability. Product parity definition. Source: AwesomeFinTech.

Product Research 98

Product Research User Testing Feedback Software Research Software 98

The Product Coalition

SEPTEMBER 2, 2019

It’s obvious that these tools were developed with little or no customer participation. Customers didn’t understand the app’s value, and sales were low. In this situation, it doesn’t matter who creates the product, whether it’s two fellow developers or a corporation giant like Google?—?or the product/market fit.

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

Lenny Rachitsky

APRIL 9, 2024

Why: The best operators in the world are too busy doing real work to have time to write publicly or explore the newsletter or podcast life. How it works: This is a paid fellowship lasting three months (you’ll be paid $30,000), limited to three people, beginning in July (although timing is flexible). People stuff!

Data Visualization 120

Data Visualization ChatGPT Research Software Product Management 120

Userpilot

MARCH 24, 2021

If you’re short on time and need the cut down version of this, here we go: Your product strategy helps you define what, why and for whom it is you’re building things. The product’s key differentiators or unique selling proposition. Improve User Experience. You will notice some key results are time-based.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Johanna Rothman

MARCH 14, 2024

But line jobs offer value that can result in something the customers can use , which means those jobs offer some sort of net revenue increase. In product development, line jobs contribute to the products themselves, which means they contribute to revenue. Problem space is a customer (outside) orientation. Industry expertise.

User Testing 99

User Testing Agile Banking Consulting 99

Mind the Product

SEPTEMBER 16, 2019

How do you develop an understanding of what will set a product up for success throughout your organization? This blog looks at what actions product managers can take to ensure their teams are investing their time wisely. “If This focuses on answering three questions: Who is the customer? 1: It Takes a Village.

User Testing 120

User Testing Product Research Data Visualization Customer Experience 120

Haines-Group

OCTOBER 30, 2023

I know… The Problem The prioritization process is usually based upon opinion, customer anecdotes, or the loudest voice in the room or, instead, upon “objective” criteria which flux according to opinion, customer anecdotes, and loud voices. WSJF Weighted Shortest Job First is similar to RICE but adds a time factor to its calculation.

Analytic Tools 78

Analytic Tools Customer Experience Product Research Differentiation 78

ProductPlan

JANUARY 17, 2023

Successful products solve customer problems. The key to product success, then, is simply to understand those problems, and the obvious way to do that is to talk to customers, right? There are all kinds of ways to make mistakes when seeking input from customers: You can talk to the wrong ones. You can talk to too few. Why bother?

B2B 59

B2B User Testing Customer Feedback Customer Experience 59

Userpilot

APRIL 7, 2021

How important are your user engagement metrics? Well, let’s say you have a newsletter building tool with 3 million users and your competitor has 800,000. However, the competitor-the one with 800,000-has majority of their users sending out the newsletter (using their core feature). What Are User Engagement Metrics?

Onboarding KPIs 92

Onboarding KPIs User Testing Customer Experience Customer Feedback 92

Userpilot

JANUARY 18, 2021

If you’re a SaaS company that wants to grow faster, you should definitely be thinking about Product Activation Rate Optimization: raising the percentage of users who stick around long enough to experience the value of your product. Gant charts, time tracking, segmentation of users by department — all features he wants.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Userpilot

JANUARY 23, 2024

In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. TL;DR Product positioning is about defining your product’s place in the market to attract customers and enhance brand identity.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Mironov Consulting

NOVEMBER 15, 2023

”   1/4 of the stories in last Tuesday’s New York Times business section were AI-related.    Every customer conference and AMA starts with questions about AI.  For perspective, AI has been incubating for a long time – which is typical for currently-hot tech stories.      1.    

Data Visualization 75

Data Visualization Artificial Inteligence Technical Review User Testing 75

People-First Product Leadership

MARCH 10, 2024

While many articles highlight its importance, the journey to developing it often seems shrouded in mystery. And close with, does product sense go stale over time? What features should be prioritized in a new product to effectively solve key user pain points? Instead obtaining product sense takes time.

User Testing 59

User Testing Product Research Customer Feedback Research Software 59

The Product Guy

AUGUST 13, 2020

How to learn by doing it and lead a new team at the same time? In one of the earlier sessions with my mentor, we spent a lot of time talking through the business model, various groups in the organization, their responsibilities, engagement model and what the customer experience is at the end of the day.

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

Alchemer Mobile

OCTOBER 22, 2019

On the other hand, nobody knows your idea better than you, and the best way to share it for future professional design and development is to visualize it. In addition, they can help organize your UI screens into an interactive prototype for a realistic app experience. What Makes a Good User Interface? Sounds interesting, right?

User Testing 133

User Testing Customer Experience Weak Development Team UX 133

Intercom, Inc.

MAY 16, 2019

As our Design Lead Gustavs Cirulis shared recently, the development of the product did not come without its own challenges. Short on time? To differentiate yourself in a crowded market, ease of use is only part of the equation. Phil: It’s like this lifecycle – everybody should be onboarded to everything all the time.

Reporting Tools 106

Reporting Tools Feedback Software Research Software Customer Experience 106

Intercom, Inc.

JULY 28, 2022

Those line charts showing fast-rising user acquisition or explosive ARR have been synonymous with the industry over the past decade. By the time he left to join Google Cloud as EMEA VP of Operations and Customer Growth, Salesforce had around 17 billion dollars in revenue and almost 50,000 employees. A new chapter.

Feedback Software 210

Feedback Software Customer Feedback Customer Experience Weak Development Team 210

Usersnap

JULY 11, 2021

In the old days, customer support was something most companies sucked at. But times changed and so has customer support. A lot of businesses now take customer support as a service and an important part of their business operations. Bring your customer support to the next level, and your business too.

User Testing 52

User Testing Customer Feedback Customer Experience Feedback Software 52

Pragmatic Marketing

FEBRUARY 25, 2020

. “We engage with product management to start and confirm the value proposition, key personas and their pain points based on current learnings from customers. ” Remember the audience—the customer—while building that messaging framework. ” Address one market segment at a time when developing the message.

Messaging 91

Messaging Research Software White Paper User Friction 91

Pragmatic Marketing

FEBRUARY 25, 2020

. “We engage with product management to start and confirm the value proposition, key personas and their pain points based on current learnings from customers. ” Remember the audience—the customer—while building that messaging framework. ” Address one market segment at a time when developing the message.

Messaging 91

Messaging Research Software White Paper User Friction 91

Intercom, Inc.

DECEMBER 16, 2020

You might have a peer who’s potentially your competition, but they’re very happy to share knowledge, sit down and speak about their experiences, or help onboard new joiners and give them a lot of their time.”. They weren’t excited about the deals we closed or the customers who were singing our praises. Focus on the customer.

User Friction 143

User Friction Customer Feedback User Testing Feedback Software 143

Amplitude

NOVEMBER 20, 2020

And worried they’ll waste their developer teammate’s time. Staying grounded in the customer domain. We’ll start with something super simple and not linger too long on the theory and definitions. . Time spent in light, deep and REM sleep. Steps (a big deal for Fitbit users, maybe more of a KPI).

Data Visualization 119

Data Visualization Analytic Tools KPI User Testing 119

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Product Innovation Educators

FEBRUARY 20, 2023

How to achieve product-market fit – for product managers This episode is sponsored by PDMA, the Product Development and Management Association. PDMA is a global community of professional members whose skills, expertise and experience power the most recognized and respected innovative companies in the world. Target customer 2.

User Testing 102

User Testing Product Management Product Manager Data Visualization 102

Roman Pichler

MAY 13, 2024

Listen to the audio version of this article: [link] Product Strategy and Change Strategy means different things to different people, so let me briefly share my definition. It achieves this by stating the product’s target users and customers, the value proposition, the business goals it should meet, and its standout features.

Customer Experience 250

Customer Experience Product Research Technical Review Data Visualization 250

ProductPlan

AUGUST 4, 2020

In my opinion, the definition of an MVP is often misunderstood, and I’ve seen entrepreneurs and product teams misinterpret it with unfortunate results. First, a shout out to Frank Robinson , a fellow product development pro in Santa Barbara who coined the term “MVP” about 20 years ago. And what it’s not. Brown Cow, Purple Hat.

Weak Development Team 125

Weak Development Team Product Research User Testing Differentiation 125

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. It helps the customer understand your product and how it can satisfy their needs. As with all marketing efforts , positioning should be driven by the customer and their needs.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Userpilot

AUGUST 26, 2021

That's SaaS product management hustling in the background to give you the best experience. SaaS product management is different from product management for on-premise software because it's much easier for customers to switch products due to the subscription-based pricing model.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Mind the Product

APRIL 27, 2017

Some are moving away from detailed, written product requirements documents (PRDs), while others are using shorter write-ups, user stories, or jobs-to-be-done formats. As firms move faster and pivot more, perhaps it’s time to reconsider how best to capture product requirements. Focus on Core Problems. Written Methods.

Framework 112

Framework User Testing Research Software Feedback Software 112