Alchemer Mobile

JULY 16, 2021

While customer acquisition, ratings and reviews, and social proof are the most externally visible success indicators for your brand, customer retention is an integral part of the health of your organization. Customer retention definition. The importance of customer retention. Let’s dive into it.

Customer Feedback 147

Customer Feedback User Testing Customer Experience Feedback Software 147

ProductPlan

JULY 19, 2021

McKinsey & Company’s report proves that product managers need to create an equitable user experience for their customers. . We find ourselves judging our own experiences, purchases, and solutions. So what happens when that ERP system uses terminology employees don’t understand?

Customer Experience 52

Customer Experience User Testing User Experience Reporting Tools 52

The Product Coalition

JUNE 30, 2021

Vimeo OTT Review & Alternatives Have you been generating video content for a long time? If yes, you’ve definitely heard of Vimeo at some point. The top among the list is the Vimeo OTT pricing that is mainly tailored for premium customers. The live streaming package drives quality but at an expensive price.

Technical Review 89

Technical Review Systems Review Analytic Tools Embedded Analytics 89

The Accidental Product Manager

OCTOBER 15, 2018

It turns out that people read online reviews before making a purchase Image Credit: Wies van Erp. When the customers for your product go looking for products online, how do they decide which one they are going to buy? The Power Of Online Reviews. Online shopping behavior has changed over the short time that it has been around.

Systems Review 85

Systems Review Product Management Product Manager Customer Experience 85

UX Planet

FEBRUARY 1, 2024

Understanding the diverse needs of your potential users. Imagine there are ten different types of users who will interact with your product, each with unique goals and ways of using the interface. UX User personas are like detailed maps that guide the development of a product to meet specific user needs.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

The Product Coalition

FEBRUARY 20, 2023

A lot of startups think they have PMF and try to enter the growth phase prematurely — usually due in part due to VC pressure to grow or simply not having a way to measure and validate how strong your PMF is — which can be disastrous. On top of that, no one seems to have a quantitative definition for how to measure it.

User Testing 167

User Testing Product Research Product Marketing Customer Feedback 167

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. Understand where it’s coming from.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Userpilot

MARCH 1, 2022

Looking for ways to bring back inactive users for your SaaS? There are multiple channels and tactics you can implement to engage with customers and bring them back. In this article we’ll go over: how to define an inactive user -SaaS- (hint: it’s not just a user that hasn’t logged in).

Feedback Software 96

Feedback Software User Testing Customer Experience Customer Feedback 96

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Definitely not! How To Attract User Research Prospects.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

UX Planet

FEBRUARY 2, 2024

The potential of quantum computing and artificial intelligence to enhance user research User research is crucial for the human-centered design of digital products and services. By deeply understanding users’ needs, desires, and contexts, companies can create meaningful solutions that address real human problems.

User Testing 86

User Testing Research Software Product Research Artificial Inteligence 86

Johanna Rothman

MARCH 5, 2020

Brief description of the problem at a recent client: Person A checked in code that broke an “unrelated” part of the system. It was time to see their feedback loops. Every project (or effort) has at least one feedback loop. That's when you release to customers. See these definitions: Test-Driven Development.

Product Research 88

Product Research Feedback Loop Software Review User Testing 88

Johanna Rothman

JANUARY 14, 2020

Some of my Modern Management Made Easy technical reviewers wonder. And, when I looked at this definition of insubordination , I had to agree. However, when I read that definition, I don't see any mutual problem-solving. They all realized I had the best intentions for the customers, my colleagues, and them.

Systems Review 88

Systems Review Technical Review Definition Positioning 88

The Product Coalition

AUGUST 28, 2023

It helps us meet customers’ demands, needs, and expectations. Planning Before beginning with the planning — also called the feasibility stage, you should understand your product, target users’ needs, customers’ demands, and of course SDLC. Good product and customer satisfaction come through from a great analysis phase.

Feedback Software 135

Feedback Software Reporting Tools Software Developers Software Development 135

280 Group

AUGUST 26, 2022

For NASA that is the Space Launch Systems (SLS), developed over the past 11 years and set to launch on August 29, 2022. It’s uncertain that a private company like SpaceX could rival NASA’s experience and funding. They build over a long period of time by sticking to linear, sequential phases.

Reporting Tools 156

Reporting Tools Technical Review Systems Review Agile 156

People-First Product Leadership

MAY 19, 2024

Nice also can be cringeworthy when a manager says you are “nice” during a performance review. Vikrama Dhiman (Gojek) If you are uncertain how you are perceived or your manager’s definition of “nice”, you can get past the uncertainty by asking a few thoughtful questions.

Feedback Software 59

Feedback Software Product Research Customer Experience Systems Review 59

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Definitely not! How To Attract User Research Prospects.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

UX Planet

MARCH 2, 2024

Initially, I leaned on the Double Diamond model but soon realized it was not ideal and definitely required some level of modification. This approach involves examining what current technology enables and figuring out how it can be utilized to achieve user outcomes. However, working within these constraints is sometimes necessary.

Product Research 69

Product Research Research Software User Testing Analytic Tools 69

The Product Coalition

APRIL 6, 2020

There’s much uncertainty, but it’s likely that for a number of years markets will cool down, investments will dry up, customers will clamp down on spendings, and lots of people will be unemployed. A recession is a time of high volatility, uncertainty and risk. We ask you to keep calm and to follow the plans you are given diligently.

Customer Experience 78

Customer Experience Development Team Review Systems Review Workshop 78

The Product Guy

MAY 7, 2020

Primarily there are 3 major aspects to understanding and performing well as a Product Manager, which are as listed below: Understanding the Role Definition Hard Skills required for the Role Soft Skills required for the Role. Understanding the Role Definition. Definition of PM role.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

The Product Coalition

FEBRUARY 20, 2019

To be honest, there are many things we’re still iterating on, and refining our processes will just be a constant effort, as it should be in every company. Why you want your dev team involved in your product definition efforts In our particular case, our target customers are developers and engineering managers (and later on, product managers).

Customer Experience 60

Customer Experience Development Feedback Software Reporting Tools 60

The Accidental Product Manager

MARCH 21, 2022

At the end of a long day, many people like to go home and spend the evening losing themselves in playing video games on their home entertainment systems. Games for these systems have grown into a big business. Right now mobile is their largest platform in terms of monthly active users. However, that is now starting to change.

Product Management 123

Product Management Product Manager Systems Review Technical Review 123

The Product Coalition

FEBRUARY 11, 2024

The value assessment framework allows you to identify gaps in any of the value layers — definition, delivery, and perception. We were monitoring our customers’ databases, and the architecture caused a severe performance impact on the databases themselves. But not all gaps are alike, and not all of them need to be treated the same way.

Framework 103

Framework User Testing Customer Experience Definition 103

UX Studio

MAY 30, 2023

Building trust is a complex process that takes time and grows from a dynamic relationship between two parties. It is through design that we communicate with our users, either in proper words or with visual clues. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty.

UX 97

UX Reporting Tools Research Software Data Visualization 97

Userpilot

AUGUST 23, 2021

then read on to find out how this scary customer segment actually holds incredible value for your business. Even if you’ve got a pretty good handle on user sentiment with your product, harnessing it to transform negativity into positivity can be challenging. Promoters (Net Promoter score NPS 9 or 10) are enthusiastic, loyal customers.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

The Product Coalition

MARCH 5, 2024

However, successfully implementing agility into your company can provide 20%-30% financial gains according to research by McKinsey & Company, and increased parallel process and employee experiences have a direct causal impact on revenue by more than 50% according to Harvard Business Review. People are by far the messiest variable.

Agile 105

Agile Data Visualization Research Software Reporting Tools 105

The Basics of Product Management

JULY 12, 2020

Here are the top reviews. Only time will tell. Given the surge in popularity, there is a good chance that all of these apps like TikTok will avoid the list of the top product fails of all time. This method will help us get a better idea by taking a diverse user base independent of the underlying platform.

Systems Review 91

Systems Review Download Leadership Customer Experience 91

Usersnap

DECEMBER 1, 2021

You may be asking, what is the voice of the customer (VoC), and how can I use a voice of customer survey to improve my SaaS business? No, it isn’t a cacophony of customers randomly speaking like Revolution 9 on the Beatles White Album. What is a Voice Of The Customer Survey? Why is the Voice of the Customer important?

Product Research 91

Product Research Feedback Software Customer Feedback User Testing 91

UX Studio: Product Management

JANUARY 11, 2021

Whether we are developers or designers, our responsibility is to produce products that serve the needs of both the users and the business. When designs are technically infeasible, and they don’t get implemented, valuable time is wasted. ? When certain use cases and edge cases are neglected, it will lead to user frustration. ?

Weak Development Team 94

Weak Development Team Feedback Software Reporting Tools Research Software 94

Mind the Product

AUGUST 19, 2019

I’d like to share five lessons from my experience that can help you start your own journey. From my experience, the problems that ML can help to solve usually fall into one of these buckets below: Could we make the user experience more tailored and personalised? Could we make the user experience safer?

Artificial Inteligence 178

Artificial Inteligence Data Visualization Product Research Reporting Tools 178

CardBoard

AUGUST 7, 2023

Want to get better at writing Agile user stories? User stories are more than just a tool for planning and managing work. They’re a way to focus on the customer’s needs, foster communication within your team, and deliver a product that solves the problem. Let’s take your Agile user stories to the next level.

User Testing 52

User Testing Agile Customer Experience Customer Feedback 52

UX Planet

FEBRUARY 19, 2024

Firstly, this is definitely what a recruiter is going to read and evaluate first as a potential indicator to whether they should hire you. I create Better Experiences for Users/ People Hiroo Aoyama, Facebook I’m Hiroo, a product designer. Wei Huang, Google I’m Wei, a User Experience designer at Google Tiffany Wu, Google Hi!

UX 94

UX Technical Review Customer Experience Weak Development Team 94

Gainsight

JANUARY 27, 2023

One afternoon, one of the agents got a call from a disgruntled customer telling him that the coffee holder supplied with the PC was not working. The customer, a Dell loyalist, described it as a very simple and genius contraption built right into the PC, and that it opened/closed smoothly at the press of a button.

Customer Experience 52

Customer Experience Data Visualization Product Research Magazine 52

Tyner Blain

OCTOBER 23, 2023

As a leader, she could express intent and rationale, and her teams could trace their efforts back to her purpose. Teresa Torres shared an article in 2016 about the opportunity solution tree , a technique she uses to weave the red thread from desired outcomes to solution ideas and the experiments you run to evaluate them.

Systems Review 59

Systems Review Weak Development Team Product Research Research Software 59

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. Feedback integration catalyzes continuous improvement, data-driven decisions, and the creation of exceptional user experiences.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Gainsight

JULY 11, 2023

By now, you’ve heard the big news (but just in case you didn’t): Gainsight acquired the leading Customer Education Platform Northpass. Whatever the case, one thing is for sure — education has a special meaning when it comes to Customer Success. As such, here are five reasons Customer Success starts with Customer Education (CE). #1:

Education 40

Education Customer Experience Software Review Certifications 40

Product Innovation Educators

JUNE 5, 2023

Peter is an experienced speaker, educator, and consultant with over 40 years of experience leading teams and organizations to deliver value through projects. Peter’s latest book is Gen P: New Generation of Product Owners who Care about Customers. One project I worked on was the installation of telephone billing systems.

Reporting Tools 96

Reporting Tools Feedback Software Data Visualization Systems Review 96