Product Culture

DECEMBER 6, 2023

In an ideal world, we wouldn’t put dates on roadmaps. Roadmaps should be about customers and their problems, not the details of delivery. For more information about our privacy practices please visit our Privacy Policy here. How do you get your organization to see roadmaps as something more than project plans?

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Roadmap Naming Information Customer Experience 52

Product Culture

OCTOBER 4, 2023

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. Tell me a data story.

Roadmap 59

Roadmap Naming User Testing Customer Feedback 59

Product Culture

FEBRUARY 29, 2024

Smart product people do discovery with customers. For more information about our privacy practices please visit our Privacy Policy here. Just like with customers, you want to learn about stakeholders’ jobs, needs, wants, motivations, challenges, and pet peeves to inform your product decisions.

Product Research 52

Product Research Customer Experience Naming Roadmap 52

Product Culture

DECEMBER 20, 2023

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com.

Roadmap 52

Roadmap Naming Information Customer Experience 52

Product Culture

MAY 17, 2023

Successful product people work hard on market fit: What problems might lead customers to test or buy their product? How many customers would potentially do the same? For more information about our privacy practices please visit our Privacy Policy here. See Chapter 9 of my book, Product Roadmaps Relaunched.

User Testing 52

User Testing Roadmap Marketing Naming 52

Mironov Consulting

DECEMBER 17, 2023

”  There’s tremendous pressure to minimize the importance of a feature tweak to close this quarter’s big deal, and similar pressure to minimize both the initial effort to make that tweak and the ongoing effort to keep it working.    Users are wonderfully creative about what else our app should do. 

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Product Bookshelf

APRIL 15, 2024

A good strategy consists of a diagnosis, guiding policy, and coherent actions. ” is rivaled only by “What is a roadmap?” Common themes in product strategy Product strategy writing illustrates that strategy is the link between vision and roadmaps / plans. Similarly, strategy guides planning and roadmaps.

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Product Strategy Weak Development Team Strategy Data Visualization 62

Product Culture

FEBRUARY 16, 2022

I really enjoyed the fireside chat “OKRs vs. Roadmaps Deathmatch” I did a few weeks back with my friend Janna Bastow, CEO of ProdPad. Our Privacy Policy. *. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com.

Roadmap 52

Roadmap Naming Customer Experience Vision 52

Product Culture

MAY 25, 2022

Roadmaps should be about customers and their problems. Unlike features and dates, which change a lot, a list of customer problems probably won’t change much between quarters. This gives you room to adjust and test features and keep looking for what works and what doesn’t in order to land on the best solution for customer.

Roadmap 52

Roadmap Workshop Naming User Testing 52

Product Culture

AUGUST 16, 2023

Sometimes you get roadmap “special request” for just one customer, partner or potential sale. For more information about our privacy practices please visit our Privacy Policy here. Is it more important than what’s on the roadmap now? I explore these topics in Chapter 10 of my book, Product Roadmaps Relaunched.

Customer Experience 52

Customer Experience Naming Roadmap Books 52

Product Culture

APRIL 19, 2023

As savvy Product people, we are eager to talk to customers, but it’s hard. Working with Sales or Support to identify good candidates, sending emails, following up to schedule time, writing a script, collecting and analyzing the data. For more information about our privacy practices please visit our Privacy Policy here.

User Testing 52

User Testing Customer Experience Naming Research Software 52

Product Culture

SEPTEMBER 20, 2023

In The Lean Startup , Eric Ries defines MVP as “that version of a new product which allows a team to collect the maximum amount of validated learning about customers with the least effort.” For more information about our privacy practices please visit our Privacy Policy here. Tell me a MVP story.

Analytic Tools 59

Analytic Tools Finance Customer Experience Naming 59

Product Culture

MARCH 8, 2023

“Startups that succeed are those that manage to iterate enough times before running out of resources,” says Eric Ries, author of The Lean Startup. Working hard to make that first version of your product the best, most scalable, most reusable, most elegantly built thing is likely wasted effort. Long live Roadmaps!” Where are you?

Customer Experience 52

Customer Experience Naming Startups Roadmap 52

The Product Coalition

JANUARY 12, 2023

. "Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. From cloud computing to customer experience transformation, we’ll look at what each type of transformation entails and how it can help your business.

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Artificial Inteligence Data Visualization Analytic Tools Research Software 128

Product Culture

OCTOBER 26, 2022

What if you treated the people in your own organization as if they were customers? And, though your colleagues, partners, and other stakeholders don’t pay with dollars, they do pay with their time, their creativity, and their support. Our Privacy Policy. *. We often say we need them to “buy” what we’re selling, right?

Customer Experience 52

Customer Experience Workshop Naming Roadmap 52

Userpilot

FEBRUARY 8, 2021

Why is customer segmentation so important for your SaaS? A small number of customers could be your main contributors to revenue and have the highest growth potential. Yet, you might be focusing on the larger group of customers that helped establish your product but are slowing churning. What is Customer Segmentation?

Analytic Tools 95

Analytic Tools Research Software Data Visualization Customer Experience 95

The Product Coalition

OCTOBER 22, 2018

My talk from this year’s SaaStock conference in Dublin We had a great time as Silver sponsors at SaaStock 18 over in Dublin this year. Brilliant meeting so many new people and catching up with so many Receptive customers too. It was called: F Customer Feedback Video will be available soon too. I hope you like the catchy title.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Gainsight

MARCH 30, 2020

With the global shift to remote work, our customers have experienced a 50% increase in Monthly Active Users. All of us are spending more time in our day-to-day products in an effort to stay connected and collaborate with coworkers. What is a high-touch product experience?

Customer Experience 59

Customer Experience Feedback Software Analytic Tools Data Visualization 59

ProductPlan

NOVEMBER 11, 2019

There are many ways to build a roadmap and many types of roadmaps you can make. Roadmaps for sales and marketing tout new functionality and minimize the time spent on technical debt and scalability. Roadmaps for sales and marketing tout new functionality and minimize the time spent on technical debt and scalability.

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Roadmap Data Visualization Technical Review User Testing 72

Product Culture

NOVEMBER 15, 2023

There’s no substitute for interviewing customers, ideally face-to-face, and listening to them talk about how they use and like (or dislike) your product. These customer interviews lead to better quantitative measures, ideally helping you to prioritize and focus your roadmap. See Chapter 4 of my book, Product Roadmaps Relaunched.

Product Research 52

Product Research Naming Roadmap Events 52

Product Culture

NOVEMBER 29, 2023

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. That’s not to say it will be easy.

Leadership 52

Leadership Finance Naming Roadmap 52

Ask Benny

JANUARY 25, 2020

How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong. Too many times, the whole agile process becomes “religious” and focuses around the sprint and the sprint rituals instead of what it means to be agile. Too detailed sizing efforts. Long design and specification cycles.

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Feedback Software Reporting Tools Research Software Product Research 78

Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. There are two main types of knowledge bases: external (for customers) and internal (for employees).

Analytic Tools 91

Analytic Tools Feedback Software Customer Communications Data Visualization 91

Mind the Product

MARCH 12, 2020

Product managers often use skills like strategic thinking, user research, product prioritization / backlog grooming, data analysis, and communication. Most importantly, effective product managers spend time doing product discovery , the process in which new ideas are iterated and validated with actual customers.

Product Research 186

Product Research User Testing Weak Development Team Customer Experience 186

The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. In all the years I’ve been involved in producing software and SaaS products, customer feedback is still a really hot topic and one on which you still see lot of conflicting advice?

User Testing 60

User Testing Feedback Software Customer Feedback Customer Experience 60

Split

MARCH 20, 2024

This helps ensure adherence to change management policies while empowering developers through faster feature rollout. Overall, implementing release management best practices paves the way for enhanced quality, reduced lead times, and improved trust across IT services.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

The Product Coalition

JUNE 3, 2021

Your support team is asking for more time. And more success means more time, less stress, and ultimately a more meaningful life. But more clearer thinking also means more time for the most meaningful parts of the product , less stress about making decisions, and ultimately more meaningful product outcomes.

Feedback Software 170

Feedback Software Data Visualization Research Software User Testing 170

Product Culture

OCTOBER 18, 2023

Tips: Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly 4 2 2 Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. Want more tricks?

Naming 59

Naming Roadmap Product Strategy Information 59

Userpilot

MARCH 29, 2022

Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does. This end-user-focused model leverages and enhances the capabilities of the product to convert users into customers.

Feedback Software 89

Feedback Software Onboarding KPIs User Testing Strategy 89

Product Culture

APRIL 26, 2023

One way is a Value Proposition: how a product creates differentiated value for a specific customer segment by addressing their needs, desires, or problems. For more information about our privacy practices please visit our Privacy Policy here. See Chapter 4 in my book Product Roadmaps Relaunched.

Differentiation 52

Differentiation Naming Vision Roadmap 52

Mironov Consulting

APRIL 7, 2018

I speak/write incessantly about the importance of product managers talking directly with their users and buyers (collectively “customers”), not mediated through Sales, Marketing, Customer Success, User Experience, or stray notes posted to Salesforce. They get their market information second-hand.

User Testing 99

User Testing Customer Feedback Customer Experience Research Software 99

Gainsight

MARCH 27, 2019

Now imagine that your customers are experiencing this disappointment, day-in, day-out. The feedback process doesn’t end with you using the feedback you’ve been given, it ends with you communicating back to the customer. If you don’t close the loop you risk alienating your customers. Worst case scenario: They look elsewhere.

User Testing 78

User Testing Customer Feedback Feedback Software Customer Experience 78

eG Innovations

FEBRUARY 12, 2021

Role of eG Enterprise in the Citrix User Experience. IT admins were concerned about which reports they needed to look into which would help them scale up to ensure that user experience levels were as good as working from the office. Neil : Ed, at Citrix how did you view the work from home experience? In the U.S.,

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Product Culture

NOVEMBER 2, 2022

As a product grows in popularity, it often becomes more complex, with the added features, functionality, and scale demanded by its expanding customer base. Such work is hidden entirely from the customer but may require a large percentage of the resources available for roadmap work. Our Privacy Policy. *. First Name.

Technology 52

Technology Naming Roadmap Events 52

Product Culture

MARCH 29, 2023

For more information about our privacy practices please visit our Privacy Policy here. See my article Outcomes Over Outputs: Making Customers Awesome. April Roadmap Workshop Our live April online masterclass is filling up. Go to the Roadmap Academy. We will treat your information with respect. Do you agree? Care to join?

Workshop 52

Workshop Naming Vision Document 52

Product Culture

FEBRUARY 8, 2023

Sure, lots come from engineering, but I know former marketers, UX people, account execs, customer service people, and sales engineers. For more information about our privacy practices please visit our Privacy Policy here. Winner gets a digital copy of my book, Product Roadmaps Relaunched , plus extra points at product cocktail parties.

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Workshop Naming Roadmap Engineering 52

Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. The foundation of our operational health is availability.

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Software Review Technical Review Systems Review Management 118