Userpilot

MARCH 25, 2024

What will you give to reduce customer attrition rate and drive business growth? While acquiring new customers is important, it’s more expensive than customer retention. TL;DR Customer attrition or customer churn is the loss of a customer(s) by a business. Reduce churn with proactive customer service.

User Testing 104

User Testing Customer Experience Customer Feedback Data Visualization 104

Intercom, Inc.

FEBRUARY 16, 2018

By shipping and collecting feedback we can apply our learnings and iterate on our solution. After the wiggle week, I worked on the “Salesforce by Intercom” integration, a much expected feature for our customers. Achieving impact for our customers that fast is extremely motivating and empowering for a new engineer.

Feedback Software 178

Feedback Software Engineering Seminar Customer Experience 178

Userpilot

MAY 20, 2024

They are a great way to encourage and retain customers by offering rewards to help you create long-term relationships with new customers. Customer loyalty programs boost customer retention, repeat purchases, business relationships, and upselling /cross-selling opportunities, enhancing revenue and partnerships.

Feedback Software 101

Feedback Software Analytic Tools B2B Research Software 101

Intercom, Inc.

NOVEMBER 21, 2019

Today we’re excited to launch a brand new learning platform called Intercom Academy : a series of on-demand courses that teach our customers how to become better at their jobs at every stage of their career. We’ve always placed a high value on educating our customers and helping them get the most value from Intercom.

Seminar 23

Seminar Feedback Software Customer Experience Education 23

Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. At that time, my company was 50 employees.

Data Visualization 172

Data Visualization Feedback Software Customer Feedback Customer Experience 172

The Product Cafe

JUNE 18, 2024

You’d rather spend your time on the front lines—diving deep into customer feedback, brainstorming with designers and engineers, and steering the strategic direction to create products that not only function well but also make customers happy. It’s here to enhance your capabilities, not eclipse them.

User Testing 59

User Testing Data Visualization Product Research Product Management 59

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

JULY 23, 2020

Daniel Scrivner believes the answer lies in asynchronous tools that allow people to get their work done without bottlenecks: send off a product at the close of play, get feedback overnight, apply revisions, and ship the next day. When most people think of product development, they imagine an in-person experience. What books can I read?

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

The Review by First Round

JULY 22, 2021

Today’s episode is with Ryan Glasgow, the founder and CEO of UserLeap, a product research platform that helps PMs, user researchers, and growth marketers launch microsurveys to uncover customer insights faster. You can email us questions directly at review@firstround.com or follow us on Twitter @firstround and @brettberson.

User Testing 52

User Testing Seminar Product Marketing Marketing 52

Sachin Rekhi

JUNE 22, 2009

Several months ago I had the opportunity to sit in on a guest lecture Clara Shih gave at the Stanford Seminar on People, Computers, and Design. After attending the seminar, I decided to read the book and wanted to share some of the key trends discussed and the business opportunities that arise from them.

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Seminar Research Software Data Visualization Advertising 60

Userpilot

FEBRUARY 17, 2021

What: 1,500 tech product managers and product developers gather online at one of the world’s largest product management & development conferences. More than 300 Product Managers and Product Marketers will collaborate, share insights, and network. Get your tickets before it’s too late (Each one has a free option)!

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

Modus Create

APRIL 13, 2022

There were multiple sessions and discussions on modern practices, ways customers use and benefit from Atlassian tools. . Atlassian Data Lake contains cross-product and cross-instance data for easy analysis with pre-modeled and enriched fields to speed up insight generation. Below is a recap of some of the biggest news from Team ‘22.

Embedded Analytics 75

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 75

freshtrax

SEPTEMBER 24, 2019

He shared Adjust’s experience in expanding business to Japan, insights about Japanese clients, and other key points that companies interested in entering the Japanese market should consider. This is led by our in-house Education department (a team of 7, many of who are former teachers), who have developed our Adjust coursework.

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Analytic Tools Research Software Feedback Software User Testing 97

freshtrax

DECEMBER 23, 2024

Amid this competitive environment, Subaru has gone beyond its traditional focus on vehicles to create meaningful new touchpoints with its customers. Our work spanned defining Subarus brand core, generating service ideas, developing prototypes, and conducting user testing. By incorporating feedback from U.S.

Branding 52

Branding User Testing Customer Feedback Marketing 52

The Product Coalition

OCTOBER 11, 2019

The best way to advance your product management career is to develop yourself. But when you work 40+ hours per week, it is difficult to visit seminars, colleges courses or other further education programs. Prices start at $400/user/year. A community of Product Managers, Designers and Developers participates.

Analytic Tools 60

Analytic Tools Reporting Tools Data Visualization Product Management 60

Under 10 Consulting

MAY 1, 2019

From their daily interactions, technology experts pick up a deep understanding of product and technical capabilities; they achieve this by playing with the product, by discussing it with customers and developers, by reading and reading and reading. Offer your expertise for your company webinars and seminars. Read the blogs.

Product Management 56

Product Management Product Manager Seminar Research Software 56

Pragmatic Marketing

JULY 31, 2009

We’re just terrible at writing them; and, still, the development group wants more detail—and more and more and more. And developers have to make sense of the requirements. Developers then complain, “Don’t tell me how to do my job,” because the requirement now explains how the feature should be implemented. And they’re right.

Agile 70

Agile Marketing Reporting Tools Feedback Software 70

freshtrax

JULY 19, 2023

million paid subscribers by March 2023 -with an additional 120 million unpaid users on the site. The Growth of Crunchyroll Subscribers As fan communities grow and develop online, pop-up shops, collaborations, and exhibitions (such as Anime Expo ) stand to further enhance fan engagement within these communities. Another U.S.

Marketing 75

Marketing User Testing Strategy Reporting Tools 75

The Product HQ

JUNE 20, 2024

Since I have x number of years of experience serving customers, I’m looking forward to applying that expertise with a global company loyal to its solid customer base. I’m happy with your company’s commitment to the career growth of its employees through training programs and seminars.

Technical Review 52

Technical Review User Testing Product Research Customer Experience 52

freshtrax

OCTOBER 3, 2024

The event brought together some of the most influential leaders in the design world for an insightful panel discussion reflecting on the evolution of design and the challenges and opportunities ahead. Design has grown from being a functional part of product development to a driving force behind decision-making processes.

Events 52

Events Vision Artificial Inteligence Technology 52

Sequent Learning

AUGUST 26, 2019

Get your dose of insights, in just 15 quick minutes by tuning into the Masters of Product Management podcast. We must constantly be on top of changing market dynamics and evolving customer needs while still trying to manage the day-to-day process of developing and supporting products. 00:02:35] Kevin: Sure thing, JJ.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Customer Experience 40

freshtrax

DECEMBER 23, 2024

Amid this competitive environment, Subaru has gone beyond its traditional focus on vehicles to create meaningful new touchpoints with its customers. Our work spanned defining Subarus brand core, generating service ideas, developing prototypes, and conducting user testing. By incorporating feedback from U.S.

Branding 59

Branding User Testing Customer Feedback Marketing 59

Product Innovation Educators

OCTOBER 21, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. In addition to the above article for conducting an interview script, create questions that explore (1) the problem, (2) existing alternatives, and (3) customer segments in 7 steps.

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Weak Development Team Customer Feedback Seminar Product Management 121

Lenny Rachitsky

JUNE 13, 2024

Recognized by the Academy of Management and listed in the Thinkers50 Hall of Fame, Jeffrey also serves on several corporate and nonprofit boards, bringing his expertise to global audiences through seminars and executive education.

Seminar 104

Seminar Data Visualization Analytic Tools Entertainment 104

Business of Software Conference

NOVEMBER 28, 2019

Over 30 years Stephen has seen the evolution of software and tech companies with a fascinating career spanning computers, strategy, software , universities, chairing 8 companies, Government, and most recently in AI gaining a wealth of experience and some great insights to share. Whether you’re going to pick customers by size.

Research Software 40

Research Software Analytic Tools Data Visualization Software Review 40