Userpilot

NOVEMBER 2, 2023

TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Understandably, all of this translates into improved customer acquisition.

Feedback Software 91

Feedback Software Analytic Tools Research Software User Testing 91

The Product Coalition

FEBRUARY 9, 2021

We’re kicking off a new venture with an enterprise tech product at its core. I haven’t included books on consumer-focused products and businesses, because this new venture is selling a software product into enterprise. for building a new product venture, or, in this case, selling software to enterprise. by Justin?—?Takes

Books 184

Books User Testing Product Research Inbound 184

Intercom, Inc.

NOVEMBER 14, 2018

Much of what defines our most outstanding sales reps is their ability to deeply understand our prospects’ and customers’ business needs and speak directly to them. Gross customer churn. At this stage, many companies become obsessed with tracking sales activities, especially if they’re doing outbound sales. New logos acquired.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

eG Innovations

FEBRUARY 14, 2023

eG Enterprise collects metrics and applies tests to help the administrator detect, diagnose, and resolve performance deficiencies related to the data traffic in the environment. eG Enterprise also includes detailed diagnostics which provide additional problem insights to administrators, thereby easing troubleshooting.

Data Visualization 52

Data Visualization Reporting Tools Outbound Analytic Tools 52

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. SaaS sales can be broken down into three models: self-service, transactional, and enterprise. The self-service model.

Feedback Software 94

Feedback Software Research Software Reporting Tools Onboarding KPIs 94

Userpilot

APRIL 8, 2022

Hint: it starts with user feedback. Product market fit happens when you have identified your target customer (“market”) and you have built the right product for them. Prowly collected feedback and found that the feature that helped them grow was a media database. What is Product-Market fit?

User Testing 93

User Testing Feedback Software Research Software Product Marketing 93

Usersnap

FEBRUARY 14, 2023

In fact, iterating your strategy and improving each feature Go-To-Market plan as you grow and receive customer feedback is even more important. By understanding your ideal customer profile (ICP), competitors, messaging, and more, your business will be prepared for whatever comes its way and set for success. Let’s dive in!

Research Software 52

Research Software Feedback Software User Testing Product launches 52

BrainMates

SEPTEMBER 19, 2022

The modern workplace is the backbone of our economy – from start-ups to government agencies and large enterprises – and the employees that work within are the engine that keeps the business running. We spoke to Sharon Schwarzkopf, Head of Product at ReadyTech , to get more insight into how a product team working within workforce functions.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Business of Software Conference

NOVEMBER 16, 2023

Customers know they’re not speaking to an actual human. 5 Ways to Sell Software Using Sales No matter your product or what you’re trying to peddle to your customers, being successful requires one major thing: sales. Visit customers often. Your customers expect these messages from you. Pick up the phone. Send more emails.

Research Software 52

Research Software Feedback Software User Testing Customer Experience 52

Intercom, Inc.

JULY 29, 2021

We recently sat down with Mark to chat about onboarding in a hypergrowth environment, how that strategy played as the pandemic unfolded, and why taking care of your team is actually the best way to take great care of your customers. If you skip the people, who looks after your customers?“. Onboarding, but make it remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. As Jason Lemkin puts it , “The CEO/founder should close at least the first 10 (or 20 or whatever) customers. What matters is that somehow, someway, you still get those 10 paying customers closed.”.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Revulytics

FEBRUARY 12, 2019

In defense of decreased multi-tasking, the author says “many businesses are beginning to organize customer engagement, strategy, and product development responsibilities among different people within product teams.” Having data on how users are leveraging your software can provide the insights you need to be successful in both areas.

Data Visualization 66

Data Visualization Product Management Product Manager Outbound 66

ProductPlan

MARCH 17, 2020

That being said, it’s all too easy to lose track of strategic direction when stand-ups, customer interviews, presentations, and a million other demands crowd a PM’s calendar, vying for precious time. Product Strategy : Consider which strategic activities impact your ability to deliver value to customers. Customer interviews.

Outbound 74

Outbound Product Management Product Manager Inbound 74

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. They offer insights into product performance , what your users are doing inside your product, and why they are doing it. Userpilot is the best user journey-tracking tool for web analytics. What is user tracking?

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Mironov Consulting

DECEMBER 31, 2017

Especially in enterprise/B2B, sales teams may have only a handful of major active accounts, each carrying a lot of revenue. “Why isn’t my strategic customer’s feature request included?” And we [product managers] are often too shy or subtle to give them really clear feedback about their requests.

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

Mironov Consulting

FEBRUARY 6, 2020

I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. Why KPIs from consumer companies don’t fit well with B2B/enterprise. It’s important to find KPIs that will provide insight into your business and help uncover underlying issues. 1] Generic KPIs? Diminishing returns.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Intercom, Inc.

NOVEMBER 17, 2022

I’ve learned how enterprises work, how they make decisions and purchases, how each job has its role in a corporation, and how everybody operates. I knew that my product was only going to have ROI for my customers if they were willing to do that. It was not written in the stars. But I’ve learned a lot.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Intercom, Inc.

MARCH 22, 2022

This ability to shift models, create product lines, and push them out to customers rapidly has changed everything. Which makes customer experience (CX) the most important differentiator and success factor your business has. Because it’s the key driver of net revenue retention and the number one driver of enterprise value.

Customer Communications 129

Customer Communications Customer Experience Customer Feedback User Friction 129

Intercom, Inc.

DECEMBER 3, 2020

On the last Built for You episode, we talked about how customer feedback informs the features we build at Intercom. Instead of building on previous iterations with small, incremental changes that could be quickly shipped, this was a two-year-long enterprise designed almost entirely from scratch.

User Testing 152

User Testing Feedback Software Data Visualization Research Software 152

Userpilot

SEPTEMBER 19, 2023

The simple answer is that it combines product management , customer acquisition, and customer success into a unified product-led growth collective that your sales teams and the entire company can get behind. A product-led growth funnel is a framework for visualizing the process by which your product converts prospects into customers.

Data Visualization 102

Data Visualization Analytic Tools Customer Experience Reporting Tools 102

Intercom, Inc.

APRIL 4, 2019

But as it started selling more and more into the enterprise, it staffed up with a deep and strong one. But when it came to selling Dropbox Enterprise, it added several. If you’d like to hear more, you can listen to our full conversation above, or read Jeanne’s insights below. Using data to drive outbound sales.

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. After all, customer support interactions can be some of the most memorable opportunities to impress a user in need of assistance. What’s Customer Support Software? So, congratulations!

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Intercom, Inc.

JANUARY 16, 2019

Only then will you have the foundation to consistently win new customers, upsell existing ones and see the kind of predictable growth that’ll be the making of your company. Why not simply invest in hiring more engineers and let the targeted end-user virally adopt the product of their choice?

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Intercom, Inc.

NOVEMBER 27, 2019

Moving downmarket: Offer self-serve options for individual users. Moving upmarket: Court enterprise customers. Unsurprisingly, the thought of having to rethink all your customer touchpoints tends to inspire trepidation, not excitement. Product expansion: Design compelling standalone products, not features.

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Intercom, Inc.

NOVEMBER 28, 2018

An enterprise software company, on the other hand, may need a robust suite of integrated tools to help them manage long, multitouch sales cycles. Most sales tools are either a CRM (Customer Relationship Management) or CRM enhancers – they add a specialized functionality to your existing CRM, or they feed data into it.

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

Intercom, Inc.

MAY 24, 2018

Companies commonly make the mistake of using expired or partial data from a small subset of users to justify big decisions. Data is constantly changing , and it can be utilized with maximum effectiveness if it’s current and representative of most users. People make decisions when they only have data on 10 percent of their users.

Data Visualization 182

Data Visualization Feedback Software Customer Experience B2B 182

Intercom, Inc.

SEPTEMBER 8, 2021

At Slack, she rose through the ranks from an Account Executive to a Senior Enterprise Leader, and by the time she left Slack six years later, their revenue had grown from about $12 million in ARR to more than a billion dollars. Customer first, then company, then yourself. Do right by others.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

The Product Coalition

FEBRUARY 12, 2018

While the last one is a solution for the enterprises, the first one?—?StepShot StepShot Guides, is a new product we’ve launched just in October 2017 and it’s targeted to the individual users. StepShot produces manuals and reference guides for clients, customers, and employees in just minutes, not hours. it’s our thing.

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68

Userpilot

JULY 24, 2023

We’re all familiar with the basics of SaaS product marketing such as attracting users to a SaaS product with a subscription business model. TL;DR SaaS marketing is the process of launching a product, building awareness, landing customers, retaining them, and increasing their lifetime value. Personalizing the user experience.

Analytic Tools 69

Analytic Tools Feedback Software Data Visualization Marketing 69

Intercom, Inc.

JULY 9, 2020

When taken in the context of his ‘coming of age’ alongside SEO it’s little wonder that his insights on the topic are worth hearing. And I’m a writer of a newsletter called Tech Bound, in which I hone in on marketing strategies and customer acquisition. Atlassian does not have an outbound sales team.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

eG Innovations

NOVEMBER 19, 2021

Users can also create and customize instance profiles to suit their needs. The wrong EC2 choice could adversely impact business and user experience. Typical use cases of AWS EC2 include: Host a variety of software from simple web sites to enterprise-grade web applications on a on-demand infrastructure.

Data Visualization 59

Data Visualization Analytic Tools User Testing Customer Experience 59

The Product Coalition

JANUARY 25, 2019

It’s a messy process getting product out the door with changes in timelines, resources, people, priorities, managers, business climate, customer needs, and more. Even with a long history in enterprise product roles, finding the next role was not easy. Hear the positive and negative feedback. You bring second party research.

Weak Development Team 60

Weak Development Team Product Management Product Manager User Testing 60

Intercom, Inc.

NOVEMBER 5, 2019

We’ve compiled our favorite insights from all three discussions along with additional material we’re airing for the first time. A huge thanks to our partners at Dialpad, Sherlock, Slack, Guru, Aircall, and Glofox for sharing their many insights. It would take a really advanced email tool to write out custom emails per prospect.

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

Userpilot

MAY 19, 2021

The first thing you need to know to craft a successful marketing plan is…what your users “hire” your product for. Are you a more low-cost small business option, or do you offer advanced features for enterprise organizations? SaaS Outbound Marketing. With outbound marketing, you’re more proactive. Find your Channel.

Research Software 119

Research Software B2B User Testing Customer Experience 119