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How product managers can lead innovation and help transform their organization. But, you can get the key insights now, long before the book is published. Summary of some concepts discussed for product managers. [2:59] ” Next prove that you have a viable solution and a way of deploying that solution to the customer.
Product webinars are a great way of keeping up-to-date with the latest news and trends in product management in an accessible way. We’ve collected some of the best product management webinars for 2024, so you don’t miss out. A product webinar is a virtual seminar or presentation focused on showcasing and discussing a specific product.
Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy.
Read books on leadership and attend trainings and seminars to develop your leadership skills. Being a UX Leader | NN/g Training Course Step 4: Learn to manage projects Project management is an essential part of being a team leader. It is essential to be able to listen and understand the needs of the team and the customer.
By shipping and collecting feedback we can apply our learnings and iterate on our solution. After the wiggle week, I worked on the “Salesforce by Intercom” integration, a much expected feature for our customers. Achieving impact for our customers that fast is extremely motivating and empowering for a new engineer.
They are a great way to encourage and retain customers by offering rewards to help you create long-term relationships with new customers. Customer loyalty programs boost customer retention, repeat purchases, business relationships, and upselling /cross-selling opportunities, enhancing revenue and partnerships.
It’s about meeting your target customers in their comfort zone with insightful content that strikes an emotional chord. To that end, writing through the lens of the customer and what they do is far more beneficial than content that’s written through the lens of your product and the problems it solves.
💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything: product management, startups, AI, and more. It's become a hot topic in our discussions as well, from our newsletters to our blogs, not to mention its starring role in our product management platform.
Today we’re excited to launch a brand new learning platform called Intercom Academy : a series of on-demand courses that teach our customers how to become better at their jobs at every stage of their career. We’ve always placed a high value on educating our customers and helping them get the most value from Intercom.
? ?. In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. We aren’t the first to learn these lessons – in fact, many of our insights are drawn from past conversations with leading sales experts. Or you could say: “Holy crap.
The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. Today, we’ll be focusing on closed-loop analytics and how they can help you better manage and benefit from data! In turn, you’ll have a more efficient process that gets more customers in the door.
The first thing you need to know to craft a successful marketing plan is…what your users “hire” your product for. Does it help marketing managers publish posts faster? Knowing your users’ JTBD and your product’s competitive edge is the first step to creating highly persuasive marketing assets. Find your Channel.
The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.
Daniel Scrivner believes the answer lies in asynchronous tools that allow people to get their work done without bottlenecks: send off a product at the close of play, get feedback overnight, apply revisions, and ship the next day. What seminars could I go to? What follows is a lightly edited transcript of the episode.
The best way to advance your product management career is to develop yourself. But when you work 40+ hours per week, it is difficult to visit seminars, colleges courses or other further education programs. Every platform offers a variety of product management courses. Prices start at $400/user/year.
This year, Team ’22 featured four primary themes: Agile & DevOps , ITSM , Teamwork Culture, and Open Work Management. There were multiple sessions and discussions on modern practices, ways customers use and benefit from Atlassian tools. . Atlassian Data Lake will simplify custom dashboards, reporting, and analysis.
Several months ago I had the opportunity to sit in on a guest lecture Clara Shih gave at the Stanford Seminar on People, Computers, and Design. After attending the seminar, I decided to read the book and wanted to share some of the key trends discussed and the business opportunities that arise from them.
What: 1,500 tech product managers and product developers gather online at one of the world’s largest product management & development conferences. What: The largest online product management conference in the world with years of digital experience. Moment- Drive Adoption, Retention and Growth, and much more. Product Con.
With nearly 20 years of experience in marketing and management, he serves as Adjust’s Japan country manager. He shared Adjust’s experience in expanding business to Japan, insights about Japanese clients, and other key points that companies interested in entering the Japanese market should consider.
Product management is an exciting role. It can also be frustrating because other departments have expectations of product management that rarely align with yours. There are three types of desired skills for product management jobs: technology, market, and business. Offer your expertise for your company webinars and seminars.
A webinar is a portmanteau of the words ‘web’ and ‘seminar.’ Once you break it down like that, you get a pretty good idea of what it’s all about: virtual seminars. Google Docs is a popular one for shared spreadsheets and word docs, while project management tools keep teams on track in real-time. A wider customer base.
A webinar is a portmanteau of the words ‘web’ and ‘seminar.’ Once you break it down like that, you get a pretty good idea of what it’s all about: virtual seminars. Google Docs is a popular one for shared spreadsheets and word docs, while project management tools keep teams on track in real-time. A wider customer base.
Product managers write horrid requirements that are littered with buzzwords, ambivalent language, and non-specific performance parameters. So product managers try to become more specific by writing what I call ReqSpecs. Product managers create desired feature lists; developers write code. The requirement is the problem.
A hiring manager already knows a thing or two about your qualifications and experience from your resume. With it, they test these skills as well: Your character, personality, and background Your overall experience in leading a product management team What value can you bring to the organization’s table?
The event brought together some of the most influential leaders in the design world for an insightful panel discussion reflecting on the evolution of design and the challenges and opportunities ahead. – Jessica Leitch , Managing Director of frog North America, with 15 years of service design expertise. .
Our Masters of Product Management podcast provides listeners with engaging topics to help you think differently and about things you encounter daily, but often don’t have enough time to reflect and take action. Get your dose of insights, in just 15 quick minutes by tuning into the Masters of Product Management podcast.
Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Well, enabling customer success is just about one of the highest ROI activities you can do. Customer education is the discipline of teaching customers how to use and get value from your product.
On top of marveling at this year’s venue, enjoying the happy hour kickoff, and soaking up a handful of Marty Cagan quotes, I had the opportunity to speak with incredible product managers on the ground floor. As a product manager, you should have a “unified theory of work”. Be a product director, not a product manager.
Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. In addition to the above article for conducting an interview script, create questions that explore (1) the problem, (2) existing alternatives, and (3) customer segments in 7 steps.
Recognized by the Academy of Management and listed in the Thinkers50 Hall of Fame, Jeffrey also serves on several corporate and nonprofit boards, bringing his expertise to global audiences through seminars and executive education.
Over 30 years Stephen has seen the evolution of software and tech companies with a fascinating career spanning computers, strategy, software , universities, chairing 8 companies, Government, and most recently in AI gaining a wealth of experience and some great insights to share. So I managed to arrive on time. Upcoming Events.
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