Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! We wanted to know: Are customers happier in the summer? When’s the best time to solicit feedback? Grumpier in the winter? Media/Entertainment.

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User Testing Customer Feedback Data Visualization Customer Experience 246

The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem. Asking the wrong users for input.

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User Testing Customer Experience Research Software Customer Feedback 296

Alchemer Mobile

MARCH 14, 2022

Mobile consumer feedback changed product roadmaps, improved ROI, drove revenue, and got companies closer to achieving their overall business goals. Mobile consumer feedback changed product roadmaps, improved ROI, drove revenue, and got companies closer to achieving their overall business goals. Segment by customer emotion.

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Data Visualization Reporting Tools User Testing Customer Feedback 263

Alchemer Mobile

JUNE 11, 2019

If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. you need to understand that your customer’s number one priority is convenience. When customers are in a hurry, the last thing they need is for something completely out of their control to inconvenience you. Personalize the customer experience.

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Feedback Software Travel Airlines Customer Experience 180

Product Innovation Educators

FEBRUARY 8, 2021

Secrets for working with customers to create products they will love. You are in store for an enriching discussion with someone who has more experience delighting customers than most of us will ever see. You’ll learn a few important tools along with deepening your understanding of what it means to create products customers love.

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Customer Feedback Customer Experience Product Manager Product Management 346

Alchemer Mobile

APRIL 21, 2020

This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. We published six new research reports today – each industry-specific guide reveals exclusive benchmark data gathered from more than 800 mobile apps with 5,000+ active users. Retail & Shopping.

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Travel Finance Research Software User Testing 147

The Product Guy

MAY 30, 2019

Which change in users’ behaviour do we want to drive? Hypotheses are only useful if we test them (with customers), to validate or discard them. As an example, our problem statement could be: Customers encounter a series of friction points when embarking on a shopping journey in a large supermarket. But where do we start?

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User Testing Product Research Customer Experience Data Visualization 384

Product Talk

DECEMBER 9, 2020

For this story, we spoke with a product team leading the Digital Hotels vertical at Seera Group , a travel and tourism company based in the Kingdom of Saudi Arabia (KSA). The words “travel” and “2020” don’t feel like they belong in the same sentence. Unless, of course, that sentence is, “I had to cancel all my travel plans in 2020.”.

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Travel Data Visualization Product Research Research Software 168

Product Talk

FEBRUARY 28, 2024

I really just love focusing on keeping the customer at the forefront of building great, impactful solutions,” says Kelsey. When Kelsey first joined Going, there wasn’t a clearly defined process in place for talking to customers. “We From this feedback, Kelsey’s team quickly zeroed in on a potential solution.

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Product Research Onboarding KPIs Feedback Software User Testing 324

UX Planet

JANUARY 10, 2025

We want to buy everything from fragrances to dinner with friends to traveling the world. In an article published by Barclays customers are looking for ways to spend more wisely to offset growing living costs. Some apps reward users with bonus interest or cashback for consistent savings contributions. Human wants are insatiable.

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Feedback Software Research Software User Testing Customer Feedback 98

Roman Pichler

JUNE 6, 2023

Here are four examples: Joe, the sales rep, has promised a feature to an important customer without first talking to you—the person in charge of the product. Before You Start Before you share your feedback, reflect on your intention. Additionally, choose the right time and place for giving feedback. How are you doing?

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Construction Customer Feedback Framework User Testing 187

Lenny Rachitsky

FEBRUARY 25, 2025

product marketing, user research, content design, etc.). Behavioral insights: The data lead is responsible for producing a comprehensive meta-analysis of past behavioral analyses available at the company. Other functions could be added depending on availability/resourcing (e.g. What are some of the leader’s favorite/pet ideas?

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Strategy Technical Review Product Strategy Product Research 122

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. With our recent launch of Mobile Carousels , we tapped into the possibility of creating and nurturing better customer relationships through mobile.

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Feedback Software Messaging User Testing Customer Experience 235

Intercom, Inc.

APRIL 9, 2020

It’s the perfect storm that produces a swell of people who need to get in touch with customer support. In the midst of such a surge, it’s essential to get customers’ issues resolved quickly. Assisting both customers and support staff by offering predictive suggestions. But others might need more direct answers.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Userpilot

JUNE 8, 2022

How can you tell if your product is resonating with users? How do you get feedback on what new features to build next? Being up to date with customer feedback is more important than ever as it gives you direct insights into what people think and feel, without you pushing them to say it. What is brand monitoring?

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Customer Feedback User Testing Feedback Software Branding 105

The Product Guy

OCTOBER 9, 2018

It is customary for strategy documents to be living documents, and frequently modified as the product manager receives input and feedback from three main areas: the market as a whole, customers specifically, and voices from inside the company. Leverage the wisdom of customers who don’t just want to beat you up about features.

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Weak Development Team Product Strategy Strategy Development 326

Mind the Product

FEBRUARY 11, 2020

Educate yourself on the different types of customers using your product (Image: Shutterstock). For me, it means stepping away from your own needs and experiences, and the assumption that every customer has the same needs. Get Early Customer Input, Listen and Iterate. Empathy and Product Management. I also learned that 7.1

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User Testing Development Product Research Customer Feedback 216

The Product Guy

APRIL 25, 2017

In the startup mindset of move fast and break things (thanks Mark Zuckerberg), often times customer interviews and getting to know how users interact with your application fall behind. From a planning perspective, quantitative research and feedback is pretty straight-forward – note: I didn’t say easy.

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User Testing Customer Feedback Customer Experience Feedback Software 186

Intercom, Inc.

APRIL 29, 2020

As marketers, our job is to understand our customers – their hopes, their wants, their needs – and then communicate the value of our product in the context of their lives. At SaaStr Summit , I spoke about how businesses can adapt during these uncertain times by focusing on customer impact. Embracing a philosophy of change.

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Customer Experience User Friction Customer Feedback Data Visualization 228

Roman Pichler

APRIL 13, 2021

Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators.

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Feedback Software Data Visualization Analytic Tools Research Software 280

UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. Brief To build an experience for the users to discover a time & place and book a time travel trip on the mobile app. Feedback Integration ? Would you take the leap through time? ?⏱️

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Customer Experience Travel Feedback Software UX 97

Alchemer Mobile

MARCH 16, 2021

In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Our 2021 report includes data from 1,000 iOS and Android apps with 5,000+ active users, with over a billion app installs evaluated. 2020 reset the mobile app engagement playing field.

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Data Visualization Reporting Tools Feedback Software User Testing 246

The Product Guy

NOVEMBER 9, 2017

Themes, Epics, User Stories. To start, break down any incoming feature requests into Themes, Epics, User Stories using the following suggestions. Lastly, User Stories are “chewable bits” that together makes up an Epic. For more details about writing a good User Story, refer to this article. Enough talking. Milestones.

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Framework Agile User Testing Research Software 345

Alchemer Mobile

MARCH 23, 2022

Watch the recording of Christy Culp, Apptentive’s Chief Customer Officer and Director of Marketing, Ashley Sefferman, as they discuss 2022 mobile app trends and category-specific benchmarks to help quantify your app’s success. They share insights applicable across the mobile landscape, as well as benchmarks specific to your industry.

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Data Visualization Entertainment Healthcare Webinar 246

The Product Coalition

AUGUST 22, 2023

Understanding user needs and pain points is essential for building successful products and services, but that doesn’t mean we need to get stuck going down a multi-month research hole in order to be “ready” to collaborate, innovate, or prototype. Market insights: What’s happening today with the market? Not sure where to look?

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User Friction User Testing Customer Feedback Product Research 148

Alchemer Mobile

APRIL 28, 2021

Travel apps ratings and reviews were around or slightly lower than macro app averages. The big takeaway for Utilities apps is while you can’t mitigate every negative rating or comment, having a plan in place to directly receive negative feedback will help you improve your numbers. 2021 Engagement Benchmarks for Utilities Apps.

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Feedback Software Systems Review User Testing Travel 234

The Product Coalition

DECEMBER 10, 2023

Including free access to a customized JTBD GPT and printable checklist, this is the only guide you’ll ever need for your product discovery. Over the past few months, I’ve been on a deep dive into the world of customer discovery and the Jobs to Be Done (JTBD) framework. What makes this guide extra special? Coffee Shops (e.g.,

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User Testing Product Research Customer Experience Customer Feedback 148

Product Innovation Educators

SEPTEMBER 30, 2024

Brinkerhoff shares insights on fostering an innovation culture, collaborating across departments, and balancing innovation with operational demands in a complex airport environment. Their first application in 2023 provided valuable feedback, particularly regarding the need to improve their innovation metrics.

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Research Software Feedback Software User Testing Technical Review 286

The Product Guy

AUGUST 13, 2020

In one of the earlier sessions with my mentor, we spent a lot of time talking through the business model, various groups in the organization, their responsibilities, engagement model and what the customer experience is at the end of the day. In my spare time, I love traveling, watching Broadways and spending time with friends and family.

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Product Manager Product Management Research Software Feedback Software 407

UX Planet

NOVEMBER 13, 2024

Well, stick with me as I walk you through the right AI tools for user research, ideation, wireframing, color generation, and UI design. User research —  UX Pilot Screenshot of UX Pilot’s homepage Although AI can’t do all your research work for you, it can certainly make your job much easier. What do I mean by that?

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Research Software Feedback Software Data Visualization UX 105

The Product Guy

JUNE 20, 2019

With growth, you never want people to feel like their suggestions or ideas have been forgotten about, lost in the backlog abyss, as you are not providing feedback or new/updated products as quickly as you could before. Defining a discovery process will help immensely with the validation and feedback loop! About Terri Boshoff.

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Product Research Feedback Software User Testing Technical Review 379

Product Innovation Educators

JULY 26, 2021

Skills for product managers to deeply understand customers’ problems and goals. Today we are talking about how to understand what provides value to customers by giving them what they need to solve a problem or complete a task. The Secret Lives of Customers is a fictional detective story.

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Research Software Feedback Software Marketing User Testing 295

Product Talk

JANUARY 10, 2024

We had plans to travel, to ski and mountain bike, and to devote some time to our learning goals. Instead of traveling and recharging, we spent a lot of time at home recovering. No, I don’t mean interviewing GPTs instead of talking to real customers. My husband and I had planned to take a sabbatical year.

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Feedback Software Product Research ChatGPT Travel 287

Product Innovation Educators

JULY 31, 2023

Starting from the customer experience to build products customers love Today we are talking about the “working backwards” approach to product that was created at Amazon. He is also the co-author of Working Backwards: Insights, Stories, and Secrets from Inside Amazon.

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Data Visualization Feedback Software Customer Feedback Document 227

UX Planet

MARCH 29, 2025

In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. At its core, UX strategy serves as your guide for crafting experiences that genuinely resonate with users and encourage them to engage.

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Feedback Software UX Weak Development Team Research Software 66

Product Innovation Educators

MAY 25, 2020

The strategies the Disney Head of Innovation used to bring products customers love to life. We discuss a lot of topics about creating an innovation capability in a company and creating products customers love. I most enjoyed the customer research examples he shared for getting insights that lead to more valuable products.

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User Testing Product Research Data Visualization Customer Feedback 219

Userpilot

AUGUST 30, 2024

According to Gartner , companies that properly use customer journey maps are twice as likely to outperform their competitors that don’t. But to unlock such effective results, first, you need to know how to create impactful maps—which is what these 8 customer journey map examples are for. Creating user personas.

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User Friction Data Visualization User Testing Customer Feedback 105