Product Innovation Educators

AUGUST 10, 2020

Five factors of successful product managers. Greg is the CEO of Actuation Consulting, a global provider of product management training, consulting, and advisory services to some of the world’s most well-known organizations. Summary of some concepts discussed for product managers. [2:50] 7:37] Who are your survey respondents?

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Weak Development Team Product Research Reporting Tools Data Visualization 227

Userpilot

JULY 22, 2024

By understanding its nuances and implementing effective management strategies, you can turn negative experiences into positive outcomes, boosting customer engagement and loyalty. Today’s post will outline actionable strategies to manage and leverage negative word of mouth for growth. Decreased customer satisfaction.

Feedback Software 105

Feedback Software Research Software Customer Satisfaction Reporting Tools 105

Product Innovation Educators

NOVEMBER 22, 2021

Four feature prioritization methods product managers should know. Joining us is András Juhász, a product manager for Smartly.io, a social media advertising company. Summary of some concepts discussed for product managers. [1:30] Summary of some concepts discussed for product managers. [1:30]

Customer Experience 213

Customer Experience Weak Development Team Customer Satisfaction Advertising 213

Alchemer Mobile

NOVEMBER 23, 2020

Today, we’re excited to bring you thoughts from Lauren Chan Lee, a product leader, speaker, and advisor, and was most recently the Senior Director of Product Management at Care.com. First off, if you’re successful, your customer should LOVE your product. How can you track the value of mobile strategies?

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Product Research Product Management Product Manager User Testing 235

Userpilot

JULY 22, 2024

Product positioning is crucial in product management to attract prospects and stand out in your niche. But how can you start crafting an effective positioning strategy that appeals to your target audience? TL;DR Developing a solid product positioning strategy involves several key steps. Understand your competition.

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Product Innovation Educators

FEBRUARY 20, 2023

How to achieve product-market fit – for product managers This episode is sponsored by PDMA, the Product Development and Management Association. PDMA is also the longest-running professional association for product managers, leaders, and innovators, having started in 1976. Dan Olsen is a returning guest to the podcast.

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User Testing Product Management Product Manager Data Visualization 273

Roman Pichler

SEPTEMBER 13, 2022

An effective product strategy is key to successfully create, enhance, and manage a product. There is no point in worrying about the product details and writing user stories if a sound product strategy is missing. This includes the stakeholders, the management sponsor, and development teams.

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Product Strategy Strategy Vision Product Research 349

UX Planet

MAY 29, 2024

This room-based filter in particular offer several benefits on multiple levels, for example, User experience: By introducing room-based filter, it improves user’s navigating experience by ensuring users are presented with items that are relevant to their current context.

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Information Branding Positioning Research Software 98

The Product Guy

AUGUST 8, 2024

Product Operations (Product Ops) is a relatively new but increasingly vital function within product management teams, designed to optimize product development, launch, and iteration processes by improving efficiency, collaboration, and the overall effectiveness of product teams.

Feedback Software 170

Feedback Software Analytic Tools Data Visualization User Testing 170

Intercom, Inc.

JULY 28, 2021

Having closely analyzed their existing support journeys and performance metrics, Andrew Baylis, Head of LiveOps and Support, and Marina Alejo, Program Manager, at Stuart, identified an opportunity to boost their efficiency with the help of Intercom’s self-serve support capabilities.

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Reporting Tools Research Software Inbound Customer Experience 239

Intercom, Inc.

NOVEMBER 18, 2020

With customer expectations and conversation volumes on the rise, businesses need a way to effectively deliver on-demand, personal support while maintaining customer satisfaction. Some 35% of customer support leaders believe their business should increase its automation budget for customer support.

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User Testing Customer Experience Research Software Product Research 223

Userpilot

JULY 9, 2024

What is a customer experience management strategy? We also share best practices for product teams seeking to optimize their strategies and enhance customer engagement throughout their journey with the product. What are the 4 P’s of customer experience? Why is a customer experience strategy important?

Customer Experience 111

Customer Experience User Testing Research Software Analytic Tools 111

Intercom, Inc.

JANUARY 29, 2020

. “Like any time you’re receiving bad news in life, context is key” For feature requests, a good relationship between customer support and product can help provide much needed context into why certain choices have been made. Instead, you should remain personal and look for a positive way to say no.

Customer Experience 284

Customer Experience User Testing Customer Feedback Feedback Software 284

Alchemer Mobile

APRIL 27, 2021

While exact metrics and the prioritization of those KPIs differs from company to company, there are three key areas all product managers measure: Customer acquisition. Customer experience. Ultimately, measuring these different KPIs allows product managers to answer the question, “Why?” Why are customers suddenly churning?

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User Testing Product Management Product Manager Customer Experience 162

Intercom, Inc.

MAY 6, 2020

Customer Satisfaction Score (CSAT) is by far the most popular customer service quality metric used across all industries and teams of all sizes. Because customers don’t see the whole picture, they may be disappointed about something that was impossible for your team to achieve in the first place”.

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Data Visualization Customer Feedback Reporting Tools User Testing 231

Alchemer Mobile

DECEMBER 21, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. In short, tracking customer sentiment helps you understand three major metrics: Overall customer satisfaction, loyalty, and engagement intent.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand.

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The Product Coalition

AUGUST 12, 2023

One pillar of product management is the user experience. Design is a conversation between the designer and the user, with Gestalt principles acting as the grammar that helps convey meaning.” The way users perceive and interact with a product influences their overall experience.

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Alchemer Mobile

JUNE 4, 2019

How do you manage all of that data? We’ve compiled a list of the best tools for mobile in-app feedback —from the technical, back-end side to A/B testing to analyzing VOC (voice of customer). This helps product managers better understand where people are tapping and interacting with their app. Where do you start?

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Feedback Software Analytic Tools Data Visualization User Testing 240

The Product Coalition

JUNE 28, 2022

Researching the market is one of the most important roles of a digital product manager. In order to produce a profitable and effective strategy for your product, research into the demands of your consumers is highly important in ensuring that you are successful as a digital product manager. What Problems Can Market Research Solve?

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User Testing Market Research Product Research Research Software 155

Alchemer Mobile

MARCH 8, 2022

Understanding overall engagement can help identify which customers are your biggest fans and which customers are at risk of leaving. Customer engagement can look like a complaint on social media or a negative app rating just as much as it can look like a customer using loyalty points or leaving a positive app review.

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Customer Feedback User Testing Customer Experience Data Visualization 279

Userpilot

APRIL 10, 2024

Through customer retention management. The longer you can retain your customers, the more revenue you make and save from not having to find new ones. This article will walk you through what customer retention management is and provide you with some top customer retention tactics and strategies.

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Onboarding KPIs Customer Experience Customer Feedback User Testing 98

Alchemer Mobile

DECEMBER 28, 2021

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. In short, tracking customer sentiment helps you understand three major metrics: Overall customer satisfaction, loyalty, and engagement intent.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Intercom, Inc.

AUGUST 5, 2020

“The reality is, there are very few businesses who can afford to operate at either extreme” But this approach to managing support shortchanges either your company and, more likely than not, your team – or your customers. But what we want to gain in efficiency we aren’t willing to trade for a poor customer experience.

Customer Experience 204

Customer Experience Customer Satisfaction Positioning Article 204

Intercom, Inc.

DECEMBER 8, 2020

For example, you might identify patterns in your attrition rates (metric), indicating whether or not your intention to increase customer satisfaction rates for the quarter (KPI) is on track. It can also guide your hiring process if increasing headcount is required to guarantee 24/7 coverage for customers. Customer satisfaction.

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Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Userpilot

JULY 24, 2024

Benefits of a product strategy framework include better alignment between product development and business goals and improved user satisfaction. Define your positioning and messaging to get a clear idea of how you’ll promote your product once it’s ready for your target market. What is a product strategy framework?

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

Userpilot

NOVEMBER 7, 2024

Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion. That’s where CSM tools come in, to proactively manage all of the above and more. G2 rating : 4.4

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Data Visualization Analytic Tools Feedback Software Reporting Tools 105

UX Planet

MAY 1, 2025

Its not just about features and transactionsits about building trust, encouraging good habits and turning money management into something people actually feel goodabout. Why Neuroscience Matters inFinance Managing money is often seen as a purely logical task based on numbers, rates and calculations.

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Banking Customer Experience Data Visualization User Testing 59

Product Innovation Educators

DECEMBER 6, 2021

How to stay relevant in an increasingly digital world – for product managers. He is Howard Tiersky, author of the Wall Street Journal bestselling book Winning Digital Customers: The Antidote to Irrelevance. Summary of some concepts discussed for product managers. [1:50] Power as #1 in the industry. .

Customer Experience 257

Customer Experience User Testing User Friction Research Software 257

Intercom, Inc.

JUNE 8, 2021

The top and most impactful benefits support leaders have reported from scaling conversational support across their organization are: Improved customer retention (60%). Enhanced customer satisfaction (58%). and collect positive reviews from our customers,” says Vlada Masevich, Head of Customer Success at Survicate.

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Reporting Tools Technical Review Data Visualization Research Software 222

The Product Coalition

JANUARY 25, 2024

We also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment. Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences.

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Artificial Inteligence Reporting Tools Feedback Software Research Software 148

Userpilot

JULY 23, 2024

Feature prioritization is always a hot-button issue for product managers. It helps organizations focus on the Determining which features to include in a product roadmap can be challenging with constantly evolving customer needs and several opportunities chasing scarce resources. Who is responsible for prioritizing features?

Feedback Software 111

Feedback Software User Testing Product Research Customer Experience 111

Alchemer Mobile

FEBRUARY 2, 2021

The first step of any go-to-market strategy is to lock in a compelling positioning statement: Who is your app intended for? Now it’s time to put your app and positioning to the test. MONITOR FEEDBACK STREAMS, REVIEWS, AND SOCIAL SIGNALS TO ASSESS CUSTOMER SATISFACTION. Three Months Before Launch: Lay the Groundwork.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

DECEMBER 7, 2023

Customer experience management vs customer relationship management? Both are important for affecting your customers, but what exactly are they, and how do they differ? TL;DR CEM focuses on the entire user journey with a brand, addressing needs and expectations at all touchpoints.

Customer Experience 105

Customer Experience Feedback Software Analytic Tools Customer Feedback 105

Usersnap

FEBRUARY 24, 2025

Engaging in a well-structured product discovery process enables teams to move beyond assumptions and build solutions that drive true user satisfaction. By prioritizing a thorough product discovery process, product managers can create tools that resonate with users, address challenges, and meet market demands.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

UX Planet

AUGUST 12, 2024

Deliveasy enhances delivery efficiency and customer satisfaction for Indian supermarkets with real-time tracking, route optimization, and detailed analytics. link] The Challenge Supermarkets in India face significant delivery challenges, including late deliveries, inefficient routes, and customer dissatisfaction.

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Data Visualization Reporting Tools Analytic Tools Feedback Software 98

The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage. Yet, for many product managers, simplicity is challenging to achieve. We were at odds. Ugh, so entitled — haha. Life is good.

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Roadmap Feedback Software Onboarding KPIs User Testing 147