Userpilot

JULY 6, 2023

So you need to find the tool that works for your unique goals and needs. Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data. You know there’s no one-size-fits-all solution. Poor survey design options.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

The Product Guy

MAY 15, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. James Alexander Founder and Head of Product, Vizibility.

Analytic Tools 225

Analytic Tools Research Software Product Strategy CTO Coach 225

Userpilot

NOVEMBER 30, 2023

Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. Your colleagues, especially customer-facing ones, can offer valuable insights into unmet user needs and shifts in the markets.

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. We aimed for a small matrix with general skills that could foster healthy and insightful conversations.

Weak Development Team 162

Weak Development Team Feedback Software Research Software Development 162

Userpilot

AUGUST 30, 2024

TL;DR Customer or user journey maps come in many types, with the most beneficial formats being the current state, days in the life, future state map, and service blueprint. Etsy : Detailed service blueprints are essential for perfecting complex actions and ensuring that touchpoints and processes align with customer needs.

User Friction 105

User Friction Data Visualization User Testing Customer Feedback 105

The Product Coalition

SEPTEMBER 29, 2020

It was decided that the “ Saliency Prediction ” method would be the best method to power this feature. Or, I am traveling to a new location, I booked a car to take it up to the mountains. The 20% sometimes becomes your Differentiator. Innovative features tend to get copied fast, differentiators rapidly becoming basics.

User Testing 173

User Testing Product Research Customer Experience Differentiation 173

Intercom, Inc.

JUNE 22, 2020

Posts are primarily used to promote major product updates and tend to be more visually appealing. In-app messaging is a great tool to provide valuable tips and remind users why they should continue using your app. Make it visually appealing. Travel booking platform Hopper uses in-app messages to create an “aha!”

Feedback Software 236

Feedback Software Messaging User Testing Customer Experience 236

Mixpanel

SEPTEMBER 11, 2019

Speaking about the rollout in 2010, Facebook executive Adam Mosseri said his team stuck to their guns because their experience and intuition told them that it was a good strategy – even in the absence of supporting data, and with a backlash from users. This story illustrates the importance of being data-informed rather than data-driven.

Data Visualization 95

Data Visualization User Testing Product Research Analytic Tools 95

Userpilot

SEPTEMBER 30, 2024

Differentiation : Strategic messaging highlights what makes your brand unique, showcasing features and benefits that set you apart from competitors. Here’s how to do that: Gather demographic data, like age, gender, income, etc., Use analytics where possible to uncover insights into customer behaviors.

Messaging 111

Messaging Research Software User Testing Analytic Tools 111

Mind the Product

JANUARY 16, 2020

At the moment, I work on software products used by inspectors in Canada’s transportation sector, but I’ve also worked on products related to travel and online services for Canada’s registered charities.”. A good product manager will have some experience in data analysis, UX design, sales, and have some technical expertise as well.

Data Visualization 175

Data Visualization Customer Experience Customer Feedback Transportation 175

Usersnap

APRIL 12, 2019

Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. Soon after, its studies also focused on service expansions and acquisitions. While seemingly clear enough, acquiring such data is multi-tiered. How can tech and available data enhance research initiatives?

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Userpilot

DECEMBER 13, 2023

A robust UX strategy is also a valuable differentiator helping you stand out in competitive markets. Once you start implementing your UX strategy, keep testing and experimenting and use the insights to inform future iterations. Consequently, it can differentiate your product in the market and give you an edge over competitors.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See It's my long-standing, strongly-held assertion that tech companies must choose either a services model or a product model.  Companies Investor pressure for a high-value market exit.  VCs

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Mind the Product

FEBRUARY 3, 2020

In this MTP Engage Manchester talk, Dave Wascha, then Chief Product Officer at Moonpig, shares with us some insight on solving customer problems by mapping them out and then looking forward and back in time as they relate to one another. There was not much differentiation between them and the other products on the market.

Customer Feedback 134

Customer Feedback User Testing Product Research Customer Experience 134

The Product Guy

MARCH 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. James Alexander Founder and Head of Product, Vizibility.

Analytic Tools 150

Analytic Tools Research Software CTO Coach Product Management 150

Userpilot

MAY 1, 2024

Amidst this sea of content, the insights of one individual stand out, and that is Lenny Rachitsky. ” This platform specialized in location-based queries , allowing travelers to seek advice directly from residents of a particular city. With a self-named newsletter and podcast, Lenny is a widely followed product expert.

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Gainsight

NOVEMBER 9, 2022

Business strategies and tools that drive durable growth. . Be human-first : Show empathy to customers in tough times— it could be the key differentiator between you and your competitors. . We get professionals together to connect people without the need to travel—it’s a great way to start your community,” said van Lieshout.

Data Visualization 19

Data Visualization Feedback Software User Testing Product Research 19

Pragmatic Marketing

MAY 4, 2020

Adopting video platforms like Zoom, working from home, canceling in-person conferences, halting travel—these steps are literally reshaping the world. Insights gathered during these interactive meetings inspire and challenge product managers. Incorporating virtual tools and techniques isn’t new. What Are CABs?

Customer Experience 91

Customer Experience Analytic Tools Data Visualization Research Software 91

Pragmatic Marketing

MAY 4, 2020

Adopting video platforms like Zoom, working from home, canceling in-person conferences, halting travel—these steps are literally reshaping the world. Insights gathered during these interactive meetings inspire and challenge product managers. Incorporating virtual tools and techniques isn’t new. What Are CABs?

Analytic Tools 18

Analytic Tools Data Visualization Research Software Webinar 18

Usersnap

JULY 16, 2021

Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. Soon after, its studies also focused on service expansions and acquisitions. While seemingly clear enough, acquiring such data is multi-tiered. How can tech and available data enhance research initiatives?

User Testing 84

User Testing Research Software Customer Feedback Product Research 84

Intercom, Inc.

AUGUST 1, 2019

But although it’s inspiring to look at the paths other companies have successfully traveled, you also run the risk of ending up at the exact same destination. If you think about Intercom: when you guys started, Intercom got traction not because the aggregate spend on customer service software was growing or shrinking.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Mixpanel

FEBRUARY 5, 2020

For this installment of “Metrics That Matter,” we spoke with Rohit Gossain, Head of Data Products and Platforms at Shutterfly , a leading retailer and manufacturing platform for personalized products and communications. Here’s what you’ll learn: The approach to innovation that differentiates Shutterfly from competitors.

Analytic Tools 66

Analytic Tools Reporting Tools Data Visualization Customer Experience 66

The Product Coalition

JANUARY 3, 2020

The Hard Thing About Hard Things) At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. Data-driven : Decisions based on objective criteria. Mastery of web metrics and tools.

Feedback Software 104

Feedback Software Product Research Research Software Weak Development Team 104

Arkenea

MAY 8, 2025

This comprehensive guide provides a data-driven comparison of both models, examining costs, talent availability, operational considerations, and strategic advantages. Easy travel between locations, typically requiring only 2-5 hour flights, makes in person collaboration feasible and convenient. Cost is a major differentiator.

Research Software 52

Research Software Feedback Software Software Developers Software Development 52

freshtrax

SEPTEMBER 24, 2019

As more and more consumers turn to their smartphones rather than their computers—be it for shopping, for gaming, or any other number of services—businesses need to understand the impact of their mobile marketing. It’s the competitive differentiator for Japanese apps who want to enter the market both domestically and abroad.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

eG Innovations

APRIL 12, 2022

It is, therefore, important for you to track how well your electronic business is working and especially if the payment gateway service is available and responding on time. What dashboards do SRE teams need to monitor the health of payment gateways? What dashboards do SRE teams need to monitor the health of payment gateways?

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

APRIL 12, 2022

It is, therefore, important for you to track how well your electronic business is working and especially if the payment gateway service is available and responding on time. What dashboards do SRE teams need to monitor the health of payment gateways? What dashboards do SRE teams need to monitor the health of payment gateways?

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

Userpilot

MARCH 29, 2022

The consumer demands better products and better experiences from the tools and products they use. Product-led growth strategy has many aspects, but PLG experts consider the following as the main differentiating factors. Self-service product adoption. Data-Driven strategies. How did Product-led strategies begin?

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Strategy 98

Gainsight

JUNE 18, 2020

At athenahealth, a leading provider of network-enabled software and services for medical groups and health systems nationwide , Laura is a Senior Product Manager and Ed is Executive Director, Customer Success Analytics. We needed to demonstrate differentiated value and create a positive experience for our customers.

Data Visualization 52

Data Visualization Analytic Tools Healthcare Customer Experience 52

Andrew Chen

JUNE 25, 2019

While both consumer marketplaces are very different — one is a city-by-city transportation service, the other a global network of homes — they also share a lot of similarities too: Both were founded within a year of each other, quickly found network effects, made major design innovations that made the consumer experience 10X better, and much more.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Balsamiq

JULY 13, 2018

This is the kind of thing that analytics will never tell you. It is really interesting to note that every object in our room has traveled in a truck for some part of its journey before it reached us! I have honed the ability to differentiate between user needs and user wants. Now, I am paid to do this full-time.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Business of Software Conference

NOVEMBER 26, 2018

We’ve used NPS to gather evaluation data for the conference for a seven years. Reporters are constantly calling you. An email experience with all of the best Gmail plugins built in natively and which was still somehow subtle, minimal and visually gorgeous. Our lowest score in that time was 82, our highest 94.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

Mind the Product

JULY 25, 2018

This year, I travelled from Berlin to Silicon Valley and interviewed 15 product management experts from Google, LinkedIn, Salesforce, eBay, and other companies, to learn about how they build successful products that serve millions of people every day. Breen Baker – Product Manager, Google Analytics 360, Google.

Weak Development Team 142

Weak Development Team Analytic Tools Research Software Construction 142

eG Innovations

MARCH 22, 2022

Everything about our UI layered model with out-of-the-box thresholds and automated alerts is designed to free the administrator from searching and scrolling through grid views of individual metrics or staring at overview dashboards all day waiting for something to turn from green to red. are in the user’s preferred time zone.

Enterprise 52

Enterprise Data Visualization Reporting Tools Customer Experience 52

UX Studio: Product Management

OCTOBER 2, 2023

It also granted us extensive expertise across various industries and niches, such as fintech, travel, education, healthcare, and more. The expertise of our team lies in creating visually stunning website design and digital products. The expertise of our team lies in creating visually stunning website design and digital products.

Research Software 66

Research Software Data Visualization User Testing Technical Review 66

Mixpanel

SEPTEMBER 11, 2019

Speaking about the rollout in 2010, Facebook executive Adam Mosseri said his team stuck to their guns because their experience and intuition told them that it was a good strategy – even in the absence of supporting data, and with a backlash from users. This story illustrates the importance of being data-informed rather than data-driven.

Data Visualization 40

Data Visualization User Testing Product Research Analytic Tools 40

Usersnap

NOVEMBER 10, 2023

Product roadmaps transcend mere slides or visuals; they serve as the linchpin for strategically aligning internal teams and external stakeholders with the product vision and strategy. Our former product manager shared a bunch of Powerpoint templates with us and we loved the flexibility and versatility the tool provided.

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52