Userpilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. If you’re looking for the technical documentation on Userpilot integrations, go here.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98

Alchemer Mobile

DECEMBER 16, 2022

Improvements to project folders, account webhooks, and report themes make life easier for admins. In December 2022, the Alchemer product team launched more improvements to Standard Reports, improved Project Folder management, and account webhook enhancements designed to give account administrators more control and improve organization.

Data Visualization 130

Data Visualization Outbound Customer Experience Management 130

Intercom, Inc.

DECEMBER 6, 2022

Whether we’re creating tools that improve personalization or strengthening our privacy and security, Intercom has always been committed to bringing a personal touch to every change we make to our product. Supporting the exchange of PDF documents on WhatsApp to save customers from having to switch channels to share necessary information.

Artificial Inteligence 129

Artificial Inteligence Feedback Software Data Visualization Customer Experience 129

Userpilot

JANUARY 26, 2024

Product-led growth is predicted to become even more prominent in 2024. Gather customer insights on how to improve the CX via surveys and direct interactions with users. Lean into product analytics to enable data-driven decision-making. Let's dive in! Use contextual in-app messages to introduce new features.

Analytic Tools 103

Analytic Tools Feedback Software Data Visualization User Testing 103

Intercom, Inc.

JULY 31, 2018

We all use a plethora of tools to collaborate, communicate and get our work done on a daily basis. Each product used is only one tool of many at our disposal. At Intercom, we believe that tools should be adaptable to your needs and not the other way around. New Developer Tools and Workspaces.

Feedback Software 106

Feedback Software User Testing Customer Feedback Customer Experience 106

Intercom, Inc.

JULY 26, 2018

In the past month, we’ve shipped 13 new features to help our customers increase conversions on their websites and in their apps, and ensure they’re having the right conversations and collecting the right data. Spot conversation trends faster and make informed decisions with improved tag reporting. Embed apps right inside your messages.

Onboarding KPIs 112

Onboarding KPIs Embedded Analytics Feedback Software Data Visualization 112

Userpilot

AUGUST 2, 2024

TL;DR A go-to-market (GTM) strategy is a comprehensive plan that outlines how a company will launch a new product or service into the market and drive customer success. Use product data to tailor sales interactions across the customer journey. Automate contextual upgrades based on product usage data.

Feedback Software 105

Feedback Software Customer Experience Reporting Tools Product Research 105

Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. Each method requires different tools to achieve the desired outcome. To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

SEPTEMBER 27, 2024

Let’s face it: without the right user onboarding tools , you can’t deliver a great onboarding experience for your new users. That’s why we’ve compiled a list of the 50 best free and paid user onboarding tools to help you smash your user activation, product growth, and revenue goals. and then proposed a sample tool stack.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

JANUARY 28, 2020

Enter GetAccept , the all-in-one platform for B2B sales teams that brings video, live chat, proposal design, document tracking and e-signatures together to simplify the life of a sales team. In SaaS you want all relevant and historical data to be automatically aggregated in one source. For us, that solution is Intercom.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

Userpilot

NOVEMBER 20, 2022

Finally, always analyze, test, and refine your process to match new data and information. Marketing roadmaps are complex documents that capture and visually communicate your marketing plan. Visualize your marketing strategy and keep everyone informed of upcoming marketing campaigns and activities. Source: Aha!

Onboarding KPIs 98

Onboarding KPIs Roadmap Marketing Product Marketing 98

Intercom, Inc.

DECEMBER 2, 2021

The core of algorithms and systems is data models. When tackling a technical design for a system, make sure you always understand the data models first. The team is responsible for our entire marketing / engage / outbound / surface area, and they own being successful within that. Being one with the data models.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

The Product Coalition

MARCH 16, 2019

Software as a service (SaaS) has become much more attractive to customers as SaaS companies embrace the idea of offering rich integrations with other platforms. Data integration is often the simplest type of integration to implement, but requires proper information management techniques to make the solution sustainable and cost-effective.

Reporting Tools 86

Reporting Tools Data Visualization Customer Experience User Testing 86

Intercom, Inc.

AUGUST 1, 2019

You have that every day, and if you’re a financial services company (particularly a lending company like where I came from), you crave something that allows you to be in front of your customer every day. The differentiated insight was that everybody in a startup is searching “How do I set up payroll for a startup?”

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

eG Innovations

NOVEMBER 19, 2021

Amazon Web Services (AWS) is one of the most comprehensive and broadly adopted cloud service providers in the industry, offering over 200 fully featured services from data centers globally. A recent survey estimates that AWS is the largest cloud service provider and accounts for 32% of the worldwide cloud services market.

Data Visualization 59

Data Visualization Analytic Tools User Testing Customer Experience 59

The Product Coalition

FEBRUARY 12, 2018

StepShot is a powerful and yet simple to use tool that enables you to create detailed step-by-step procedure guide or manual. This tool brings creating manuals to the new level, when each step of the procedure can be edited within one program and then the whole story bulk can be exported and saved as a document.

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68

Intercom, Inc.

MARCH 17, 2022

Today, he’s an active voice within the product management community and a product evangelist at the product analytics platform Amplitude, and it fits him like a glove. Customer success, support, and sales teams can be great allies in providing good insights or helping make higher-quality decisions.

Analytic Tools 151

Analytic Tools Research Software Data Visualization Customer Experience 151

Product Bookshelf

FEBRUARY 21, 2017

Although some growth tactics are specific to outbound marketing, many are directly tied to the product. Additionally, the available code attracts people who are looking for open source code for their products and services. ” The LinkedIn case study has an important insights on growth from Elliot Shmukler.

Data Visualization 48

Data Visualization User Testing Onboarding KPIs Product Research 48

Gainsight

OCTOBER 3, 2023

This new, out-of-the-box integration will help our joint customers mine deep insights and deliver maximum value to their customers as they progress from sale to post-sale to renewal, and beyond. HubSpot’s CRM platform is the bedrock of their customers’ efforts to drive sales, manage customer data, and aid retention efforts. The result?

Customer Experience 59

Customer Experience Data Visualization Customer Feedback Outbound 59

eG Innovations

NOVEMBER 17, 2021

Listening on open TCP ports is an extremely bad practice for cloud architectures, as it exposes products and services to accepting incoming messages from malicious parties. Unlike the on-premises Remote Desktop Services (RDS) deployments, reverse connect transport doesn’t use a TCP listener to receive incoming RDP connections.

Analytic Tools 52

Analytic Tools Data Visualization Transportation Inbound 52

Intercom, Inc.

JANUARY 11, 2023

And just last July, he gathered a group of over 50 growth and marketing leaders to discuss how to leverage product data to scale revenue engines. Forms or product signups rely on self-input data. There are people that are going to sign up for the product, and there are people that you’re going to reach out to through outbound.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

Userpilot

MAY 24, 2019

Recently, however, a new tool has entered the fray. It also means that your salespeople are caught up in demos when they could be doing some outbound work. If it takes a while to get value from your product (like an analytics tool, for example) then you should consider either a lengthy trial, or a free tier.

Analytic Tools 76

Analytic Tools Demo Customer Experience Data Visualization 76

Bain Public

JANUARY 11, 2022

High-Level Strategic Baseline A high-level strategic baseline is a frequently revised document discovered collectively with leadership that covers the key foundational elements to steer growth, innovation and help stay abreast of changes in the market, industry, customers and competitors. Let’s dive deeper!

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Usersnap

FEBRUARY 14, 2023

In this article, we’ll share tips and advice all about SaaS go-to-market strategies , with questions to ask, things to consider, and data to research so you can start your commercial enterprise on the right footing. Every business offers different services; thus, every GMT strategy will differ. Let’s dive in!

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Modus Create

FEBRUARY 1, 2022

When building complex applications, development teams often employ a microservice architecture pattern to achieve a maintainable, testable, and loosely coupled service structure. The core of any good segmentation plan is identifying and documenting all of the authorized data flows the application is allowed to make.

Software Review 45

Software Review Systems Review Data Visualization Weak Development Team 45

Business of Software Conference

MAY 21, 2020

They can always increase the base salary or in a few extra is restricted documents. So, whether that’s drug delivery in Ethiopia, cash transfers in Kenya, or maternal services in Bangladesh, we want them to be able to say that the amount of money that was spent resulted in exactly how many individuals were treated.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Gainsight

DECEMBER 23, 2019

And when I was trying to figure this out, I had no idea when I was a CO, I hacked it and I looked at every public company document and I figured out that on average, and I talked to everyone I knew, on overage when people were at scale they were budgeting about $2 million per CSM. Are you one million ARR, five million ARR, 20 million ARR?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Mironov Consulting

SEPTEMBER 22, 2020

We spin up outbound marketing/support efforts too early. Support needs installation guides, training sessions, FAQs, bug reporting categories. Most of this will change, creating several rounds of rework as we add/remote/update features, replace mocks with final visuals; revise pricing & packaging.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142