Gainsight
SEPTEMBER 26, 2023
That being said, let’s take a deep dive into one of the most effective strategies to efficiently scale Customer Success: digital customer education. What’s Digital Customer Education? True digital customer education focuses on “why” customers should make the choice to use a product or feature. Let’s dive in.
Userpilot
NOVEMBER 16, 2021
Here at Userpilot , we’re seeing more and more SaaS companies using in-product messaging as a way to communicate quickly and efficiently with their customers. In-product messaging displays to your customer inside your product while they are using it. A definition of In-Product Messaging. Not really, no.
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Userpilot
AUGUST 28, 2022
Segment users in the welcome flow to offer personalized onboarding and run webinars to educate users on new updates or features. Use interactive walkthroughs and in-app messages to provide continuous value and drive feature adoption and account expansion. Run webinars to educate customers on new features or updates.
Product Talk
FEBRUARY 2, 2022
It’s hard to take a whole book or a six-week class and instantly download that into all my coworkers’ brains, so it’s been an education process as well, but every time I introduce a new piece of it, it seems to catch on really quickly, and their response is, ‘Oh right, this makes a lot of sense!’”. This isn’t always an easy or simple process.
The Product Coalition
JANUARY 26, 2024
That’s why writing with learning in mind can be an effective tool for your education. We also want to make sure that as a contributing writer, your time and investment in writing educational material is getting an above-average return. It must be definitive in how concepts and information are explained 3.
Gainsight
JUNE 13, 2024
It may not fit the exact definition your Product, Sales, and Marketing teams use, but the similarities between your academy and your actual product are abundant. Whichever tactics you use, remember these points: Personalize your messaging and content to your customers’ unique needs, paint points and goals.
Intercom, Inc.
OCTOBER 5, 2018
One retention tactic that works particularly well is lifecycle messaging: contacting users with in-apps and emails they will get value out of, based on their actual experience of using, or in most cases not using, your software. Best of all, to create these message schedules you don’t need a “retention hacker”. Retention isn’t binary.
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