The Product Coalition

OCTOBER 30, 2023

It was another bad start to what seemed like Groundhog Day. “I And we all know that internal customers take more work to manage. Yet, for many product managers, simplicity is challenging to achieve. A quick side note — If you are a product manager who works in a company where this is the norm — congrats! We were at odds.

Roadmap 115

Roadmap Feedback Software Onboarding KPIs User Testing 115

Amplitude

OCTOBER 27, 2020

The power of product analytics becomes apparent when any team at a company—marketing, product, design, engineering—can quickly ask and answer questions about user behavior and customer journeys. But getting to that point requires an investment in product data management. Weak data management, however, can take many forms.

Data Visualization 105

Data Visualization Analytic Tools Weak Development Team Government 105

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) have irreconcilable definitions of MVP. Sales folks think this is real, and engage too early. What To Do?

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Mironov Consulting

MAY 16, 2020

A topic that’s come up several times recently in my product leader coaching sessions: how much to delegate to the (individual contributor) product managers on our teams – including different ways of building product skills and balancing personal empowerment against good results.

Weak Development Team 145

Weak Development Team Product Research User Testing Customer Experience 145

Johanna Rothman

MARCH 5, 2020

This series is about helping a team create a less brittle environment—more resilience. Yes, I changed the names of the functionality because the names don't matter.). The managers didn't understand. Neither did the team. In this case, the project team had no automated tests. Neither did the developers.

Product Research 88

Product Research Feedback Loop User Testing Software Review 88

The Product Coalition

NOVEMBER 3, 2020

we got this request long before our MVP development agency was founded. Hey, my name is Kristina Spiridonova, I’m an account manager at Purrweb. So, when it comes to contacting the development company, product owners tend to skip the whole-picture level and go straight into details i.e There were no other details.

Weak Development Team 89

Weak Development Team Technical Advisors Development Software Developers 89

Johanna Rothman

NOVEMBER 16, 2020

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Too many of these educated people had no idea how to work as a collaborative team. They acted as if they were indispensable or 10x developers.

Technical Review 111

Technical Review Research Software Software Review Systems Review 111

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. Many companies expect product managers, designers and other roles to be able to deliver good user interviews, but the training is often by trial-and-error. How many times this month would you say you used the [insert name] app?”

User Testing 121

User Testing Customer Feedback Customer Experience Data Visualization 121

The Product Coalition

JUNE 9, 2023

Photo by Oleg Magni from Pexels Educating the market has a bad reputation, and rightfully so. If you are simply advertising your product, you are educating the market on the product and on why it is better than the competition, namely your unique value proposition. It definitely wasn’t the first handheld computer.

Education 110

Education Marketing Weak Development Team User Testing 110

Nulab

AUGUST 25, 2021

Whether you’re an Olympic runner, an app developer, or a wealthy big-city bachelor, getting to know what’s going on in the world around you is a smart thing to do. from marketing and sales to product development and community building. Plotting their strengths and weaknesses (and your opportunities and threats).

Weak Development Team 86

Weak Development Team Research Software User Testing Customer Experience 86

The Product Coalition

JULY 24, 2021

And it shows in the countless failed transformations; in the companies and products that fail despite having big names and tons of money backing them, and in the projects that rarely get delivered on time or achieve the projected ROI (if someone’s keeping the score at all). Or those stupid project managers, they don’t get it!

Agile 173

Agile Feedback Software Weak Development Team Customer Experience 173

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Mind the Product

AUGUST 19, 2019

What does it mean for us as product managers? What does it mean for us as product managers? Secondly, as great product managers are also great capacity builders for their teams, you should start looking for opportunities that AI can present for your product. Lesson 1: Understand the Problem You’re Trying to Solve with ML.

Artificial Inteligence 176

Artificial Inteligence Data Visualization Product Research Reporting Tools 176

The Product Coalition

NOVEMBER 2, 2021

A Technical Exercise In this post, I’ll offer my idea of the sort of technical abilities expected from a product manager. This can be highly useful for hiring managers, as well as for PMs planning their roadmap. There’s been so much written, including by myself, about product management interviews. Will it meet the requirements?

Technical Review 134

Technical Review Analytic Tools Software Review User Testing 134

UX Studio

MAY 15, 2018

By definition, design handoff takes place when the finished design has reached the stage for the developers to implement it. Let’s look at the basics and some suggestions to get the best out of the designer-developer collaboration. We recently wrote an ebook, “Product Managers’ Guide to UX Design”. Click here to download!

Weak Development Team 96

Weak Development Team Technical Advisors Development UX 96

Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. That was just a transformational experience.

Engineering 214

Engineering Feedback Software Onboarding KPIs Customer Experience 214

The Product Coalition

SEPTEMBER 10, 2019

How I Learned to Lead a Cross-Functional Product Team with Limited Resources For product managers, especially those at large organizations confident in their market position, it seems normal to have a permanent team (or even several teams), ready to serve and execute any request on demand. This approach just doesn’t work.

Weak Development Team 60

Weak Development Team Analytic Tools Customer Experience Data Visualization 60

BrainMates

SEPTEMBER 8, 2019

Pretty much every Product job description these days says that ‘stakeholder management’ is a key priority. But what exactly is stakeholder management? What are the best tools to manage stakeholders? As Product Managers, we’re not only called upon to deliver products our customers love, but also to lead teams to success.

Data Visualization 92

Data Visualization Weak Development Team Management Management 92

Intercom, Inc.

SEPTEMBER 9, 2022

ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. Des Traynor: So, maybe just a couple of dictionary definitions. Fergal Reid: Exactly.

Artificial Inteligence 249

Artificial Inteligence Research Software Analytic Tools Feedback Software 249

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. You may not understand someone else’s definition or report. With a bit of human-centric thinking, teams can build shared understanding of why, what and how to measure their work. Francesca is a Product Manager.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Intercom, Inc.

JANUARY 27, 2022

We’ve reached out to a few of our colleagues on Intercom’s R&D team to hear their reflections on the movement and what the term “women in tech” means for them. In this episode of Inside Intercom, you’ll hear from: Nidhi Kamat , Product Manager. Nadine Mansour , Product Manager. What’s in a name?

Research Software 138

Research Software Engineering CTO Definition 138

Usersnap

JULY 3, 2023

If you’re new to the bug tracking system, issue management or web development in general, you might wonder what a bug report is. For example, I’ve shown you 6 easy bug reporting tricks , answered the 4 W’s of bug reporting and gave you some insights on bad bug reports.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

The Product Coalition

JANUARY 4, 2021

Photo by Oleg Magni from Pexels Educating the market has a bad reputation. If you are simply advertising your product, you are educating the market on the product and on why it is better than the competition, namely your unique value proposition. It definitely wasn’t the first handheld computer.

Education 142

Education Marketing Weak Development Team Advertising 142

Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Some industries like SaaS will have an average NPS of 30.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Weak Development Team 93

The Product Coalition

APRIL 23, 2018

on Unsplash What is a product manager? Depending of where you live “Product manager” is not a common job and it is often confused with Project manager. It doesn’t help that there are a lot of different definitions in the industry and that product managers do different things in different companies.

Product Management 87

Product Management Product Manager Customer Experience Weak Development Team 87

Tyner Blain

MAY 24, 2017

Taking agile, a process otherwise optimized for small, cross-functional, collaborative teams and making it work at scale is fascinating. Over the next few years my career evolved through people-management, pre-sales, and program management roles into product management. Getting Faster at Building the Wrong Thing.

Agile 150

Agile Feedback Software Weak Development Team User Testing 150

Atlassian

FEBRUARY 28, 2022

Creating a strong, cohesive team takes intention and planning. Researchers have been studying team dynamics for decades. There’s a significant body of knowledge about which organizational structures provide the best results given the circumstances, goals, and personalities involved in a team. 5-second summary.

Weak Development Team 131

Weak Development Team Research Software Product Research Leadership 131

The Product Coalition

DECEMBER 21, 2020

Take, for instance, a food scientist who believes that a new flavour enhancer could improve consumer demand, or a pharmaceutical company that have developed a medication which they believe could relieve high-blood pressure. This is simply bad return on effort. If it sounds too good to be true, there is often a catch (or two).

User Testing 166

User Testing Product Research Testing Customer Experience 166

The Product Coalition

MAY 15, 2019

One signal I’ve been giving much thought too of late is the collision of two roles, Product Management and Product Ownership. Scrum came about even earlier than the agile manifesto almost a whole decade to be exact (although you can traces origins earlier back to 1986 with the article The New New Product Development Game ).

Product Management 92

Product Management Product Manager User Testing Product Research 92

Mind the Product

DECEMBER 5, 2019

A core skill of product management is prioritization. In fact, some methods are pretty poor. Unfortunately, it is these methods that product managers often use. Some product managers make poor decisions because they don’t have the right skills. But the product manager answer is: You don’t know!

User Testing 124

User Testing Product Research Customer Experience Weak Development Team 124

Gainsight

MARCH 19, 2020

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. Definitely invite someone from CS. Success leaders usually manage more revenue than anyone else at the company. So why are Success leaders often second-class citizens on the executive team?

Weak Development Team 59

Weak Development Team Data Visualization Reporting Tools User Testing 59

The Secret PM Handbook

MARCH 28, 2018

These stories are a critical component of the knowledge that product management can provide to sales and marketing and sales engineers to help ensure sales success. Your Problem Should Be Really Bad. Well, imagine you are the sales manager in this situation. You’re not going go to Club, your team isn’t going to make quota.

Customer Experience 207

Customer Experience Weak Development Team Demo Agile 207

Tyner Blain

SEPTEMBER 18, 2023

It is important to not describe a situation as self-evidently bad , but rather to reshape your framing to discuss the problem which attends. Each of these aspects affects the definition of what it means to solve the problem. I don’t think that’s right.

Customer Experience 52

Customer Experience User Testing Research Software Weak Development Team 52

Userpilot

MAY 18, 2023

Testings: UX testing focuses on evaluating the usability and efficiency of the product, while CX testing aims to assess overall customer satisfaction and identify strengths and weaknesses in customer workflows. The definitions above have shown you the basic distinctions. User persona template.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Mind the Product

MAY 8, 2018

Scrum is a great way of organising software development teams but it doesn’t answer the sorts of questions that CFO types love to ask like “how much will it cost and when will I get it?” Managing Stakeholders. The Project Manager’s Triangle. The Project Manager’s Triangle. Other key Ingredients.

Weak Development Team 72

Weak Development Team Agile Software Developers Software Development 72

Gainsight

MARCH 9, 2020

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. Definitely invite someone from CS. Success leaders usually manage more revenue than anyone else at the company. So why are Success leaders often second-class citizens on the executive team?

Weak Development Team 52

Weak Development Team Data Visualization Reporting Tools User Testing 52

The Product Coalition

FEBRUARY 27, 2022

It will also help you develop intuition , which has a bad name in a data-driven world but is actually a super important tool for you to use. you will definitely not use any of them. Define Tangible Goals This method which I developed years ago proved itself again as I was onboarding my new COO recently.

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Weak Development Team Leadership Data Visualization Positioning 137