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11 Best Customer Success Tools in 2024 (for Startups to Enterprises)

Userpilot

Top customer success management platforms for mid-market and enterprise companies. Zapscale – from $500/month to $2000/month and customizable enterprise packages. Userpilot – from $250/month to $800/month and customizable enterprise packages. Defining a customer success tool and other FAQs. G2 rating : 4.8

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519: Product verification, most important of the 19 activities of product management – with Nishant Parikh

Product Innovation Educators

Drawing from his 20+ years of technology experience and extensive research, Nishant shared insights about how these activities vary across different organizational contexts – from startups to enterprises, B2B to B2C, and Agile to Waterfall environments.

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523: #1 change to make OKRs work for you – with Ben Lamorte

Product Innovation Educators

Key results should be measurable outcomes that tells the team whether they are making positive progress, like “200 people sign up for the demo after reading the blog post.” However, after talking with Ben, he identified several trackable metrics, like the number of private demos they complete.

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The ultimate guide to founder-led sales | Jen Abel (co-founder of JJELLYFISH)

Lenny Rachitsky

Enterprise sales is a long game: In highly regulated industries or with large enterprise deals, expect timelines to stretch. Use that knowledge to connect with potential customers. Salespeople can’t replicate the passion, vision, and insights you can offer. Deals might take 9 to 12 months, on the conservative side.

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How Mixpanel Session Replay Works [+ Alternative]

Userpilot

How much it costs (spoiler: it’s for enterprise plans only). Try Userpilot Get a Demo 14 Day Trial No Credit Card Required How much does Mixpanel session replay cost? But here’s the kicker— session replay is only available as an add-on for enterprise plans. And let’s be real: enterprise plans are on the pricey side.

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Ask Teresa: What if Your Buyers Aren’t Your Users?

Product Talk

Question: When you are selling to enterprise buyers, but your end user is actually not the people who are buying, how do you approach discovery? I think the key in the enterprise environment is that the person choosing to buy the product is not necessarily the person using the product. Find all the posts in this series here.

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The Enterprise Guide to Session Replay

Userpilot

Todays guide takes a deep dive into session replay for enterprise companies. How do enterprise teams leverage session replays? Enterprise teams face unique challenges when it comes to optimizing user experiences across complex applications. Looking for a Session Replay Tool for Your Enterprise? Short answer: No.