Intercom, Inc.

JULY 30, 2018

As an Inbound Sales Development Rep, I face the challenge of not having any control over the leads that get passed to me. Here at Intercom, we use live chat to qualify our inbound leads. It happens for a multitude of reasons — loss of budget for the project, change of leadership, better competitive offering.

Inbound 157

Inbound Strategy Outbound User Testing 157

The Product Coalition

JULY 25, 2021

Even people with a developed growth mindset?—?ones No one likes to see their gaps pointed to, and for people who don’t have a developed growth mindset, it’s twice as hard. Or how working on outbound product management would make them better inbound product managers. Growth requires continuous effort, over a long period of time.

Weak Development Team 155

Weak Development Team Product Management Product Manager Outbound 155

Sequent Learning

SEPTEMBER 20, 2023

I’m sure that most of you have developed powerful experiences as managers and leaders. To coach and develop product managers, you must possess the wherewithal to view the organization vertically and horizontally. Product management becomes an extension of product development. Why is this important?

Product Management 52

Product Management Product Manager Research Software Reporting Tools 52

ProductPlan

MARCH 17, 2020

PMs have a unique role that brings together a synthesis of exploration, analysis, and strategic development. Developing a Product Strategy. You must elevate these business-critical strategic components of your product leadership role into your schedule on a regular–even daily–basis. Product development.

Outbound 74

Outbound Product Management Product Manager Inbound 74

Intercom, Inc.

MAY 8, 2019

How do you keep up with such breakneck development? Source: HubSpot Research, State of Inbound 2018. With the advent of word of mouth marketing, she along with the HubSpot leadership team is steering the company to do things differently. Source: HubSpot Research, State of Inbound 2018.

User Testing 116

User Testing Customer Experience Inbound Research Software 116

Intercom, Inc.

APRIL 4, 2019

’ “The first thing we did was to try to understand where buying behaviors changed, and develop customer segments that were predominantly based on size. Reps will be in inbound, lead-taking mode for two hour blocks throughout the day and they’ll take them through qualification all the way through to close.

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Intercom, Inc.

JUNE 1, 2021

Download your copy of the thought leadership paper now. A customer service agent can be on one phone call with one person at a time,” says Grayson Bagwell , Director of Business Development at Rugs.com. For TrueCommerce , proactive support has reduced their inbound conversation volume by 20%. Sound familiar?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

BrainMates

SEPTEMBER 19, 2022

In order for a business to manage an efficient, happy and engaged workforce, there are a huge number of processes required – from payroll to rostering, health and safety, and employee development. These product managers are driving inbound and outbound activities, so they are part of the product team and the GTM teams.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

MARCH 8, 2022

Evelyn Ebo is a Nigerian product manager with 9 years of experience in the microfinance industry experience, working cross-functionally with the Business Team (Business Development, Marketing, Finance, and Sales) and the Technical Team (Product Designer, Backend, Frontend Engineers, and Quality Assurance).

Technical Advisors 107

Technical Advisors Product Research Analytic Tools User Testing 107

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

First off, product management is very communication and leadership oriented. In terms of demonstrating leadership, look to your extracurricular activities. It ended up being a great way to practice debate and leadership in many ways. How is the strategy here different for current MBA students? Basically, the strategy is similar.

Technical Advisors 98

Technical Advisors Feedback Software Product Management Product Manager 98

Intercom, Inc.

JANUARY 16, 2019

Mark is the Chief Revenue Officer at Hubspot, a company that has created tremendous success by perfecting the inbound marketing plus sales model. The first employee at Hubspot and tasked with building the sales team, Mark developed a structured interview to qualify candidates and correlated the attributes of the best sales candidates.

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Intercom, Inc.

SEPTEMBER 8, 2021

Throughout my time there, a little over six years, I went from being the top-performing account executive globally to moving into leadership to help build out our mid-market team out of the West Coast. We’re at 10 now, and we should end probably about 29 or 30, and that’s just for sales and sales development.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Gainsight

JANUARY 8, 2019

Inspiring sessions, professional development—and did we mention they’re expecting 30,000 attendees this year? Pulse tracks offer cutting-edge best practices, thought leadership, and real-life case studies and use cases. INBOUND | September 3-6, Boston, MA. IBM Think | February 12-15, San Francisco, CA. Event Website.

Events 45

Events Inbound Data Visualization B2B 45

nulab

MAY 10, 2019

To improve your competitive advantage, you first need to decide which of the following two leadership strategies your business will follow. Cost leadership. Organizations that operate a cost leadership strategy are extremely efficient. Cost leadership examples include McDonalds and IKEA. Inbound Logistics.

Research Software 47

Research Software Differentiation Airlines Outbound 47

Intercom, Inc.

MAY 21, 2020

Here are five quick takeaways: We’ve developed a new metric called ROAR: the rate of automated resolution. Ryan: On the other side of things, we have this thing called the Inbound Custom Bot. Their conversation touched on everything from the best and worst applications for automation to the future of support operations. Short on time?

User Testing 221

User Testing Customer Experience Data Visualization Reporting Tools 221

Userpilot

SEPTEMBER 5, 2022

It fits as a training program because it includes multiple leadership sessions and coaching for your staff on implementing, using, and improving customer success systems. Gustavo Escobar has a short but practical Udemy course on customer success fundamentals and how to develop a career in this space. Customer success course on Udemy.

User Testing 81

User Testing Customer Experience Customer Feedback Certifications 81

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

First off, product management is very communication and leadership oriented. In terms of demonstrating leadership, look to your extracurricular activities. It ended up being a great way to practice debate and leadership in many ways. How is the strategy here different for current MBA students? Basically, the strategy is similar.

Technical Advisors 40

Technical Advisors Feedback Software Product Management Product Manager 40

Pragmatic Marketing

NOVEMBER 9, 2009

While software development teams have been moving toward agile methods for years, many product managers are only now becoming aware of it. An agile approach applies collaborative and continuous improvement concepts to software development. Developers need personas, market problems, and most of all, a prioritized list of requirements.

Weak Development Team 70

Weak Development Team Agile Research Software Reporting Tools 70

Mironov Consulting

DECEMBER 2, 2019

Changing how a product management team divides its work – and how it interacts with development/design/marketing groups – is as much about change management as org charts. It’s typical for professional services firms and custom development shops to have pro ject -based resource pools. Incremental team by team? Optional participation?

User Testing 80

User Testing Customer Experience Outbound Customer Feedback 80

The Product Coalition

JULY 1, 2019

HubSpot, a maker of inbound marketing and sales cloud tools, measures the number of active teams they serve, as the tools is of highest value for teams. Given this choice most leadership teams will pick a business KPI (“Our north star is profit”), and push back against a company-wide value-delivered metric.

KPI 91

KPI Data Visualization Workshop Analytic Tools 91

Centercode

AUGUST 14, 2020

Professionals charged with ensuring high product quality, choosing delightful product features to develop, and managing customer tests that increase product success are used to adapting on the fly. At Centercode, we’re in tune with these changes because adaptability is one of our core values.

Reporting Tools 64

Reporting Tools User Testing Feedback Software Product Research 64

Pragmatic Marketing

MAY 23, 2017

It brings to mind strong leadership skills, influence and accountability, all key traits of successful product managers. The product manager role covers a variety of important duties, including representing the customer in new product development projects, providing expertise in creating sales materials and supporting selling efforts.

Product Research 70

Product Research Product Management Product Manager Research Software 70

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. Michael: Most people listening probably think of HubSpot as this inbound marketing company. You might say it’s one of the strongest advantages a startup has.

Customer Experience 188

Customer Experience User Testing Research Software Customer Feedback 188

ProductPlan

MARCH 5, 2019

You have a huge pile of leads based on inbound and outbound marketing, the pool is winnowed down based on their interest, ability to pay, etc., Are they interested in learning how things work so they can communicate with the development team and explain things to customers? The Product Management Talent Funnel.

Technical Review 60

Technical Review User Testing Product Management Product Manager 60

Pragmatic Marketing

OCTOBER 11, 2019

You get that kind of alignment, especially when it starts at the leadership level and you've got sales, marketing and service all aligned with whatever the product is building, then you're really product driven and you're really going to have a big impact with the with the launch in the in the product and the campaign. It was last week.

Product launches 70

Product launches Research Software User Testing Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

You get that kind of alignment, especially when it starts at the leadership level and you've got sales, marketing and service all aligned with whatever the product is building, then you're really product driven and you're really going to have a big impact with the with the launch in the in the product and the campaign. It was last week.

Product launches 70

Product launches Research Software User Testing Product Research 70

Business of Software Conference

JULY 26, 2016

Steli Efti: Proven, Honest, Ways to Make Software Sales – Even if you are a Single Developer. Peter Coppinger: From Happy Consultant Developer to Unhappy Product CEO. Rand Fishkin: Helping Customers Find You Online – The Ever Changing World of Inbound Marketing. Greg Baugues: Developers, Entrepreneurs and Depression.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

Roy Madden

MARCH 10, 2016

As a result, while trends used to come and go over the span of years, these days discussions are moving thought leadership at a cadence of months or weeks. Rand Fishkin’s Collection on Inbound Marketing. Ideas are being exchanged, embraced, and evolved at an ever increasing rate. Who are the main people they cite?

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Crowdsource 40

Userpilot

FEBRUARY 4, 2022

This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing. Thought leadership guest posting. Finally, we have the enterprise model. Newsletters. Case studies. Paid search. Link building. Video marketing (YouTube and TikTok).

Feedback Software 90

Feedback Software Research Software Reporting Tools Onboarding KPIs 90

Intercom, Inc.

SEPTEMBER 20, 2018

Sometimes, however, blocks can develop in the pipeline. My entry into startups was timed really well for the emergence of inbound and content marketing as marketing tactics. Let’s go hire a hot-shot director, a bunch of account executives, 10 sales development reps (SDRs), and so on.” We’re ready to scale.

Marketing 99

Marketing Weak Development Team Data Visualization Analytic Tools 99

Gainsight

DECEMBER 23, 2019

Previously, she was a Senior Customer Success Leader at both Zuora and Cornerstone OnDemand helping to scale both those SaaS businesses and prior to that she spent five years at SalesForce in various leadership roles. So, is there inbound coming in? Welcome, April. Are you one million ARR, five million ARR, 20 million ARR?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Business of Software Conference

NOVEMBER 19, 2019

But my personal journey is a developer to CEO. We also drove a huge amount of inbound. And we made it low friction because our customers were developers, ones that might want to get their hands on the data, start working with that building analytical products. Developers! Developers might be doing anything.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8