Intercom, Inc.
SEPTEMBER 21, 2022
Plus it’s an amazing way to differentiate against the competition. Study after study has shown that consumers would rather self-serve than talk to a support rep. As many of us know from personal experience, there’s a knock-on effect at play here, because: Excellent support builds relationships…. Which grows loyalty….
Andrew Chen
FEBRUARY 6, 2024
99% of startups are not differentiated on their underlying technology, and there is very little engineering risk involved. (I’m Because technology differentiation is no longer a real factor today start ups, it turns out that most products are succeeding or failing due to core product/market fit followed by the distribution strategy.
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Intercom, Inc.
SEPTEMBER 22, 2022
. “We believe that our ability to deliver in-context conversations sets us apart, as well as our ability to define and deliver on our vision” Intercom received a differentiated rating – the highest score possible – in two criteria: conversation delivery and roadmap. What is Forrester New Wave? Evaluation criteria.
UX Studio: Product Management
JANUARY 29, 2020
We conducted user research for the site and we will share what we’ve learned from it in the following case study. These people provided us with their understanding of the market and the medium to long term vision of the company. We also did our own competitor analysis , identifying differentiating features and services.
Mixpanel
SEPTEMBER 22, 2020
A few weeks ago we introduced 12 new charting colors in Mixpanel, with some additional considerations for vision accessibility. To increase access to people experiencing vision differences (such as color blindness). Contrast studies. Color blindness studies. Let’s go! The previous palette was limited to 6 colors.
Sequent Learning
DECEMBER 20, 2023
Key Responsibilities of a Product Manager Visionary Leadership : They define the product vision , aligning it with company objectives and strategizing the product roadmap. Defining Vision and Strategy : At the forefront of their tasks lies the creation of a comprehensive product vision.
The Secret PM Handbook
SEPTEMBER 16, 2016
Why my product is a better choice for you (the differentiators). For example, articulating a meaningful Dramatic Difference or “differentiator” portion of the value proposition is usually difficult. The y-axis represents "ability to deliver," while the x-axis represents "completeness of vision." Study up on mental models.
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