Intercom, Inc.

AUGUST 10, 2020

For a time when it launched, Rippl was New Zealand’s most downloaded app, surpassing Facebook and Instagram with over 72,000 downloads in its first week on the market. Rob Holmes, Technical Director at PaperKite, explains, “The day before businesses reopened, all hell broke loose.

Research Software 197

Research Software Customer Experience Government User Testing 197

Product Innovation Educators

APRIL 3, 2023

13:42] Have you seen any shifts from outbound (getting information to people, e.g., billboard, advertisement) to inbound (people coming to you, e.g., on social media) marketing? Click here to download the Action Guide. How can we stay away from some of the places and spaces that might be impacting people in a more negative context? [13:42]

Data Visualization 267

Data Visualization Marketing Advertising Analytic Tools 267

Intercom, Inc.

JANUARY 18, 2022

It shone a spotlight on how forward-thinking support teams were adopting conversational support tools – like proactive messaging capabilities and chatbots – to meet rising customer expectations and mounting inbound queries. Download the Intercom Customer Support Trends Report 2022.

Reporting Tools 138

Reporting Tools User Testing Inbound Customer Experience 138

Intercom, Inc.

APRIL 29, 2020

For example, people are working from home at increased rates , video conferencing apps are seeing record downloads , and commuter traffic has plummeted. It’s validated by what we’re hearing in the market – our survey of 400 support leaders found 47% of support teams have seen an increase in inbound queries.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Intercom, Inc.

NOVEMBER 30, 2021

Download The Ultimate Modern Support Tech Stack guide. Customers can also subscribe to automatically receive proactive status updates via email or text so they don’t need to constantly check in with your team – significantly reducing your inbound conversation volume. Let’s dive in. The future of support is here.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

JUNE 1, 2021

Download your copy of the thought leadership paper now. For TrueCommerce , proactive support has reduced their inbound conversation volume by 20%. Want to learn more about how conversational experiences are fuelling customer retention and business growth for major companies like yours? Sound familiar? The results speak for themselves.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

NOVEMBER 20, 2018

For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity. Inbound marketing is when you create compelling content that educates and informs your target personas. Create compelling content to help generate leads. Custom Bots can automatically qualify a website visitor.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

MARCH 31, 2021

Download The Ultimate Guide to Conversational Support. We recommend setting a benchmark you can track progress toward for key metrics like: Rate of new inbound conversations. We’ll also dive into effective support principles for resolving high-touch queries with empathy, transparency, and speed. Median first response rate.

Data Visualization 213

Data Visualization User Friction Customer Experience Customer Satisfaction 213

Intercom, Inc.

FEBRUARY 10, 2022

The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. You can download the full report at intercom.com, but for now, I’ll give you an overview of our customer support trends research. Last month, we published the second edition.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Intercom, Inc.

MAY 6, 2019

But changing a prospect’s existing habits and allegiances often takes much more than a clever marketing strategy: First, you need to persuade them to download a trial, and then you need to show them value during the onboarding period. Check out how Cleo uses our Answer Bot to manage close to 200 inbound chats coming in daily.

Customer Experience 196

Customer Experience Onboarding KPIs User Testing Research Software 196

Userpilot

MAY 19, 2021

Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Inbound Marketing. Inbound marketing means creating valuable content for your target audience to help them find you themselves. Social Media. Ebooks, whitepapers, etc. Paid digital ads.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Intercom, Inc.

JANUARY 5, 2023

“Instead of trying to optimize the contact center experience with all sorts of things, they said, ‘Let’s get rid of an inbound phone number.’ ’ No inbound chat, no inbound email” Bill: Well, the one that keeps coming back to me is one that we came across looking at some articles.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

ProductPlan

MARCH 17, 2020

increase free-trial downloads by 50% in the next six months), and initiatives (e.g., Try these inbound/outbound efforts exercise by dividing your PM activities into either an “inbound effort” or “outbound effort” bucket. Common inbound effort activities include: Setting the vision. upsell new services).

Outbound 99

Outbound Product Management Product Manager Customer Experience 99

Intercom, Inc.

NOVEMBER 5, 2018

You can now track any action visitors take on your website – things like clicking specific CTAs, visiting certain pages, downloading content and more. Automatically translate inbound messages into an agent’s preferred language, and then automatically translate agent responses back to the customer’s language.

Customer Experience 120

Customer Experience Data Visualization Analytic Tools Customer Feedback 120

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Three, they are slow.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

Intercom, Inc.

FEBRUARY 1, 2022

With 59% of organizations reporting increased inbound volume , gathering customer feedback will help you to find out and address rising expectations directly. Download the Intercom Customer Support Trends Report 2022. This might sound like an extra load to the work you are hoping to minimize, but not to worry!

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

The Product Coalition

OCTOBER 21, 2019

Our Product Activities Framework helps you work out who does what in your business The framework splits the activities into three main areas: Strategic; Inbound and Outbound. Inbound activities focus on delivering the product and Outbound activities focus on helping the business sell the product. The Benefits: Clear up confusion?—?

Outbound 66

Outbound Inbound Product Management Product Manager 66

Revulytics

FEBRUARY 12, 2019

These roles are called inbound product managers and outbound product managers, or technical product managers and strategic product managers. Consider win-loss analysis. A deeper look at something like a free trial can offer very interesting insights for both technical and strategic product management.

Data Visualization 66

Data Visualization Product Management Product Manager Outbound 66

Intercom, Inc.

MAY 10, 2018

You have that combined with the need to actually buy the traffic because it’s very hard in a dating app to say, “Oh, you should download this too.” Andrew: Brian Balfour was previously the VP of growth at HubSpot, which invented inbound marketing and a bunch of other important concepts. Dating apps are also like this.

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Usersnap

SEPTEMBER 27, 2022

Further links: Download trac. Download OTRS. It may be used by a support department to monitor inbound technical support requests and by a software development team to bug and task organization. Summary: Trac is: written in Python and was initially released 9 years ago (Oct. available under a modified BSD license.

Reporting Tools 19

Reporting Tools Feedback Software Analytic Tools Data Visualization 19

Userpilot

AUGUST 14, 2023

It encourages prospects to engage with your brand and boosts the content’s search engine ranking to draw more inbound traffic. It can bring thousands of web visitors, app downloads, and loyal customers. Moreover, such resources help establish your brand as a trusted source of information.

Onboarding KPIs 98

Onboarding KPIs Strategy Marketing Customer Experience 98

Userpilot

MARCH 29, 2024

HubSpot implements certification programs to drive brand activation Similar to the above, HubSpot offers free educational courses for inbound marketing training. It is, thus, a fertile hunting ground for website visitors, app downloads, etc. Check out Userpilot webinars to see if anything interests you!

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Intercom, Inc.

APRIL 9, 2020

There’s also a lot of positive feedback from companies around how Intercom is allowing them to support their customers at this time when they can’t meet them face to face, and how they’re using our different features to support large inbound volumes. And in some cases this is good news, but in others it’s not.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Userpilot

JULY 19, 2021

Send a link to new users to download a mobile app for their device. Hubspot – a CRM that focuses on inbound marketing, tracking, and monitoring user engagement. Send a personalized in-app welcome message when a new user signs up. Deploy interactive walkthroughs to help users achieve a particular goal. Revenue growth.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Userpilot

APRIL 7, 2024

Track relevant milestones in a customer journey that reflect desirable user behavior, like downloading a Chrome extension, and then monitor how many users behave in that manner. With custom event tracking , teams can create their own events to track in Userpilot. Setting up a custom event in Userpilot. Analytics dashboards. Website ranking.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Pragmatic Marketing

OCTOBER 11, 2019

You know, we have our inbound conference every year, which was where we launch the majority of we were to do a lot of launches. You guys just did inbound like in the last couple of weeks. It's a lot for our partners to download. It was last week. So, are you recovering, are you okay? Yeah, this is I took.

Product launches 70

Product launches User Testing Research Software Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

You know, we have our inbound conference every year, which was where we launch the majority of we were to do a lot of launches. You guys just did inbound like in the last couple of weeks. It's a lot for our partners to download. It was last week. So, are you recovering, are you okay? Yeah, this is I took.

Product launches 70

Product launches User Testing Research Software Product Research 70

Userpilot

JULY 20, 2023

For example, a few processes that you could automate within Levity include: Downloading attachments from emails Reviewing inbound documents Uploading files to cloud storage solutions Paying invoices Updating customers/clients on their order status And more!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Pragmatic Marketing

NOVEMBER 9, 2009

Product owners can close the gap between a product manager’s inbound role (that is, understanding the needs of the marketplace) and the development team’s need for product direction (that is, understanding the detail of personas and their problems). Spotting fundamental flaws.

Weak Development Team 70

Weak Development Team Agile Research Software Reporting Tools 70

Usersnap

JANUARY 20, 2023

It is an interactive conversation between a real person and a customer, who can ask questions, access product downloads, or learn about new features. Tidio offers access to inbound and outbound communication with your customers. Live chat helps provide customers with their immediate needs more privately and efficiently than email.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Andrew Chen

MAY 14, 2018

You have that combined with the need to actually buy the traffic because it’s very hard in a dating app to say, “Oh, you should download this too.” Andrew: Brian Balfour was previously the VP of growth at HubSpot, which invented inbound marketing and a bunch of other important concepts. Dating apps are also like this.

User Testing 71

User Testing Customer Experience Onboarding KPIs Customer Feedback 71

Intercom, Inc.

MARCH 29, 2018

The interesting thing is that the way we get our clients right now is strictly around content marketing, inbound and SEO. Adam: All your clients today are inbound. But it ended up working out, because we built our own inbound machine just in the nick of time. And after the first year I was only getting 9 downloads a day.

Webinar 192

Webinar Inbound Download User Testing 192

Intercom, Inc.

MARCH 19, 2019

It’s sometimes called “inbound marketing” because it’s meant to bring people “inbound” to your website. This gives you more control over how your inbound marketing activities look and feel. It’s easier to build an audience first and then from there you can start to branch out into other areas.”

Customer Experience 166

Customer Experience User Testing Customer Feedback Strategy 166

Lenny Rachitsky

MARCH 12, 2024

I’m approaching two years of podcasting (and just crossed 10M downloads!), Would you guess this person would later be interviewing Elon, Zuck, Altman, and Kanye and getting millions of downloads/views per episode? PMs and VPs), and my swag store (great gifts for your favorite PM, or yourself!). Clearly not A+ on day one.

Technical Review 141

Technical Review Analytic Tools Research Software Feedback Software 141

Intercom, Inc.

NOVEMBER 23, 2022

For folks who don’t know ProfitWell, we went really deep on content marketing and were the first B2B company to do what HubSpot’s calling inbound media. And when you download that offer, you know get scored and maybe get emails from a salesperson.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118