Userpilot

APRIL 16, 2025

You must find the right balance of strategies that bring immediate results while driving long-term product growth. A mobile app conversion rate (CVR) tracks the percentage of your app's users who took a desired action, such as: Downloading your app. But conversion optimization goes beyond just personalization.

Feedback Software 66

Feedback Software Analytic Tools User Testing Data Visualization 66

Intercom, Inc.

MAY 16, 2018

Eventually they start selling it via word of mouth and little else before realizing that they need some sort of coherent marketing strategy if they want to accelerate growth. They believe that neither product nor marketing can excel in isolation, which has become a core principle of our go-to-market strategy today.

Product Marketing 223

Product Marketing Marketing Strategy Customer Experience 223

Product Innovation Educators

FEBRUARY 1, 2021

We visualize those messages so that audiences will consume them far more often and voraciously. [8:13] We want to make content edgy and exciting while delivering a clear, succinct message. Click here to download the Action Guide. Learn more about Killer Visual Strategies. ” What are your thoughts on that comparison?

Data Visualization 257

Data Visualization Positioning Strategy User Testing 257

Alchemer Mobile

FEBRUARY 21, 2025

You can download the free, comprehensive e-guide, here. In this post we explore how to effectively incorporate open text analysis into your CX survey strategy to unlock those deeper customer insights. Where are customers struggling, and how can we improve our messaging and outreach? Why are we losing customers to competitors?

Customer Feedback 113

Customer Feedback Feedback Software User Testing Data Visualization 113

Userpilot

APRIL 30, 2025

It makes your app easier to find and increases the likelihood of it being downloaded. Use referral programs to spread the word about your app The best growth strategy is a happy user who invites their friends. Increase app users with a referral marketing strategy. But good ASO isnt about stuffing keywords.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

Userpilot

MAY 17, 2025

This guide breaks down 7 mobile onboarding strategies that work, complete with real mobile app onboarding examples and tips on how to build a solid app onboarding process using Userpilot. Keep each message concise and action-oriented to avoid information overload. What makes mobile app onboarding different?

Onboarding KPIs 66

Onboarding KPIs Analytic Tools User Testing Customer Experience 66

Alchemer Mobile

FEBRUARY 2, 2021

As they wait for the downloads to come, they realize—all too late—the fallacy of this assumption. The first step of any go-to-market strategy is to lock in a compelling positioning statement: Who is your app intended for? App promo videos take your marketing to the next level by bringing your messaging to life.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

JUNE 25, 2025

Let’s be honest: most app monetization strategies are outdated and even downright annoying to users. In this article, I’ll share my seven proven strategies designed to drive sustainable app growth over the long term. Now that we’ve got the basics, let’s go over the process of choosing your monetization strategy. respectively.

Analytic Tools 66

Analytic Tools Research Software Data Visualization Reporting Tools 66

Alchemer Mobile

APRIL 12, 2022

DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. In 2020, interaction rates went way down as brands only wanted to reach out to consumers with the most critical messaging during the height of the pandemic. Key Mobile Strategies for Travel Apps During the Reopening Process. Download your copy here. Consumer sentiment.

Travel 261

Travel User Testing Research Software Feedback Software 261

Product Innovation Educators

NOVEMBER 14, 2022

Prior to Tango, Ken spent most of his career in the Bay Area at Uber, where he held roles in Launch Operations, Data Science, and Product Strategy. . I met my co-founders, Brian and Dan, at Harvard Business School. [7:48] How do you think about the strategy for getting attention for a new product launch?

Product launches 254

Product launches Development Team Review Technical Review Customer Feedback 254

Alchemer Mobile

MARCH 9, 2022

So, why does it often get deprioritized in favor of customer acquisition and app downloads? In this post, we cover four retention-boosting strategies that will help improve the health of your app. Use contextually relevant messaging and proactive customer engagement strategies. What is customer retention?

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

Folding Burritos

FEBRUARY 13, 2018

The main goal was to show that by thinking about what , when and to whom we need to communicate , we can find different ways to get the message across without spending so much time on it. Low-level decision-making is about the day-to-day execution, collaborating cross-functionally to build the product. Progress / Status.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Alchemer Mobile

DECEMBER 27, 2022

Downloads, new signups, and uninstalls. In 2021, mobile apps were downloaded more than 230 billion times globally. Downloads are the starting metric for most developers. It’s simple: the more frequently an app is downloaded from the app store, the more popular it gets. APP DOWNLOADS BY REGION. UPDATE CYCLE.

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Download The Ultimate Modern Support Tech Stack guide. Let’s dive in.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

JULY 1, 2020

The typical support “strategy” is to let common issues roll in for support reps to address. With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it.

User Friction 239

User Friction Outbound Customer Experience Customer Feedback 239

Alchemer Mobile

JUNE 12, 2019

Only 25-40 percent of new customers re-launch apps a week after download. And how do you know those customers are actually using your app as opposed to just forgetting it’s downloaded on their device? Instead of focusing on downloads and installs, retention rates are the best indicator of app success.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Intercom, Inc.

JULY 13, 2018

And after the first year I was only getting nine downloads a day. I should probably have given up, but I kept going because people kept emailing me saying, “Hey, I don’t know why you’re not getting more downloads but this has been really helpful. Nowadays “Growth Everywhere” has about 80,000 downloads a month.

User Testing 156

User Testing Customer Experience Customer Feedback Strategy 156

Userpilot

MARCH 21, 2025

In this blog, Ill break down five mobile app optimization strategies that will help you. These strategies will help reduce churn, improve engagement, and maximize retention. Caching Strategy Implementation Is there a robust caching strategy for frequently accessed data? What is mobile app optimization?

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

Product Innovation Educators

MARCH 21, 2022

We managed it out of one giant spreadsheet about target persona, messaging, positioning, etc. Companies dedicate most of their resources to engineering and product development and very little to messaging about their value propositions. At the macro level, go-to-market includes the company-level GTM strategy set by the executives.

User Testing 156

User Testing Marketing Strategy Customer Experience 156

Alchemer Mobile

OCTOBER 14, 2021

What strategies do you use to prioritize your product roadmap? Probably the person who started the company, they might come in and sit on your desk or send you a Zoom or a Slack message and say, “I want to go this direction.” ” Lesson 3: What strategies do you use to prioritize your product roadmap?

Technical Review 245

Technical Review User Testing Data Visualization Product Management 245

Intercom, Inc.

MAY 25, 2021

In April 2021, they surveyed over 500 global customer support decision makers – executives, vice presidents, directors, and managers – across EMEA and the United States, to learn more about the changes they’ve seen, and how they’re future-proofing their customer support strategy with conversational support.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

ProductPlan

APRIL 18, 2023

In-app messaging is a way of communicating with users within the context of your product, often taking the form of tooltips, banners, or in-app chat. For software products, in-app messaging includes all of the native messages sent to a user while they are using your product. In-app messaging has the added benefit of context.

Feedback Software 75

Feedback Software Messaging Customer Communications Customer Experience 75

Userpilot

OCTOBER 20, 2024

You’ve just downloaded the hottest new app everyone’s talking about. Tools like Userpilot , for example, can help you automate data collection processes, welcome messages, account setup, in-app guidance, and more. Once you’ve segmented your users, you can develop tailored in-app strategies to drive desired behavior.

Onboarding KPIs 105

Onboarding KPIs User Testing Feedback Software Customer Experience 105

Product Innovation Educators

JANUARY 9, 2023

This is a branding and messaging issue. Before starting Kindred Speak, she contributed to brand and marketing strategy for the Sleep Number Corporation and other companies. I develop editorial strategies. I help manage blogs, podcast strategy, editorial calendars, and large content partnerships. Does it feel humanized?

Branding 256

Branding Data Visualization Magazine Customer Feedback 256

Intercom, Inc.

MAY 18, 2021

A commissioned study by Forrester Consulting on behalf of Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , reveals how conversational experiences are fuelling customer retention and business growth for global companies. Customers want to use messaging channels for support. Enter Forrester.

Research Software 210

Research Software User Testing Customer Feedback Reporting Tools 210

Alchemer Mobile

APRIL 9, 2020

See actionable strategies for engaging with customers during this difficult time here. Download the 2020 Mobile App Engagement Benchmark Report. Below are the averages for Food and Drink app interaction and response rates, surveys, and in-app messages. Key Strategies for Food & Drink Apps.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Intercom, Inc.

APRIL 29, 2020

I shared how we’re navigating these big changes, from the immediate impacts on customers, to the implications for our marketing and product plans, and, finally, to our customer communications strategy. We also used in-app messages to avoid exacerbating already high levels of email fatigue. Adjust your product strategy and roadmap.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Intercom, Inc.

MARCH 16, 2018

He used Intercom to message these users and identify what was going wrong. To address these concerns, he added a message schedule downplaying the importance of clean code and up-selling his product. He sent the following message to non-users on day three: “If no one is using your product, who cares how clean your code is?”

Analytic Tools 219

Analytic Tools Customer Experience Data Visualization User Testing 219

Alchemer Mobile

JUNE 11, 2019

You had downloaded it while waiting in the hour-long security line, thankful there was a convenient way to quickly access your info. They’ve downloaded your app to help make their lives easier, not harder. When you introduce changes to your app, you have the opportunity to message this as a response to customer feedback.

Feedback Software 180

Feedback Software Travel Airlines Customer Experience 180

Intercom, Inc.

AUGUST 23, 2022

So, with a great support strategy you can reduce churn, improve customer lifetime value, and overall boost your bottom line. Here are four areas where you can supercharge your strategy. Looking for powerful support strategies that will keep customers coming back and continuously your business?

Customer Experience 211

Customer Experience Data Visualization Customer Feedback Customer Communications 211

Intercom, Inc.

JUNE 8, 2021

Download your copy of the thought leadership paper now. The pandemic has transformed the way we do business and build relationships with customers – highlighting the need for digital-first solutions and personalized, conversational messaging. Outbound messaging (70%). You can read the other posts in this series here.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

MARCH 16, 2021

The typical support “strategy” is to let common issues roll in for your support team to address. With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Intercom, Inc.

JUNE 23, 2020

The two key changes are a shift to messenger-based support, and an investment in Bots and Messaging. Instead they are using Automation, Bots, and Proactive Messaging to deliver great experiences to all their customers at increasing scale. Download The Conversational Support Funnel Starter Kit. The Conversational Support Funnel.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

Alchemer Mobile

DECEMBER 16, 2020

To help your finance app stand out in 2021, focus on these four strategies at the start of the new year. A mobile app with a negative rating serves as a poor reflection of a company and often turns people away from even downloading the app. But the competition is fierce, and the finance app category is packed.

Finance 243

Finance Feedback Software User Testing Data Visualization 243

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. To show you how, Ill cover seven strategies that smooth out friction, enhance user engagement, and turn one-off app downloads into returning customers. But it doesnt have to be that way.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Userpilot

MARCH 30, 2025

Implement Your App User Retention Strategy with Userpilot Get a Demo 14 Day Trial No Credit Card Required Create a personalized onboarding process Dont assume users know what to do in your app. Push notifications and in-app messages are a great way to bring users back to your app. Leverage in-app messaging on mobile with Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52