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CS Value Engineering and Customer ROI Just Got More Important

Gainsight

Value engineering through the lifecycle. At Gainsight, we’ve created a framework that identifies key moments along that journey, where the entire enterprise can get involved in engineering value for customers, from landing an account through to renewal and expansion. He says, “you’re constantly in that cyclical motion.

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The Value Assessment Framework (Part 3)

The Product Coalition

Photo by Iain Kennedy on Unsplash When I was a product lead at Imperva, there was a feature that engineering kept telling me required a rewrite. But you know how it is  — temporary things tend to remain permanently , and engineering kept raising a flag that this feature needs more work. Some even need to be left untouched.

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What a Customer Journey Really Looks Like

The Product Coalition

I imagine it was something like that: Let’s say that we have an engineer named Sarah. They were a number of engineers from various companies, and some of them went to school together. In either case, eBay would evolve from being a paying customer to becoming an enterprise-grade paying customer. It was sort of a support group.

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Six Types of Competition That You Must Be Aware Of

The Product Coalition

Since we played in the e-commerce search space, the list included almost exclusively e-commerce search engines, and one was a generic search engine that seemed to be a good fit for e-commerce apps. It didn’t mean that there was no competition (which is usually a very bad sign), but that the traditional search engines weren’t it.

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9 Developer Enablement Practices to Achieve DevOps at Enterprise Scale

In this eBook, Christian Oestreich, a senior software engineering leader with experience at multiple Fortune 500 companies, shares how a metrics-driven mindset can dramatically improve software quality and enable DevOps at enterprise scale.

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Four Fundamental Mistakes You Are Making With Product OKRs

The Product Coalition

But what about product and engineering? For example, I have seen product teams that create OKRs around meeting with customers, and engineering teams that created OKRs around closing the tech debt. including at least the product and the engineering departments. For example, maybe you want to start selling to larger enterprises.

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Static vs Dynamic Alert Thresholds for Monitoring

eG Innovations

Enterprise grade products and native cloud monitoring (e.g., In a large enterprise, a monitoring tool that provides visibility into the different network, server, and application tiers can collect millions of metrics. Therefore, eG Enterprise allows IT managers to use a combination of static and automatic dynamic thresholds.