Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . Mark’s latest ebook, The Science of Scaling , outlines a precise framework for success. I think that’s message-market fit.

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Weak Development Team 226

The Product Coalition

MARCH 13, 2022

Because over time, the Structured Data group (that I was Head of Product at) developed smarter, AI-based systems, that were meant to replace the back-office work or make it more efficient and create a better product catalog at the same time using things only machines can do. The superpower became a weakness. We all do it all the time.

Feedback Software 174

Feedback Software Demo Data Visualization User Testing 174

The Product Coalition

FEBRUARY 14, 2022

How many times have you heard the phrase “It’s research, it will be ready when it’s ready”? If you are the developer who is supposed to write this feature, you would ask the product manager for very specific instructions as to when and how to predict where this person is going. In algorithmic research, this is very prominent.

User Testing 158

User Testing Product Manager Product Management Data Visualization 158

Centercode

NOVEMBER 13, 2020

Coronavirus solidified an already shifting focus toward entertainment and events that consumers can enjoy from home. Here’s how streaming services are refining their products and taking a proactive approach to tackling industry challenges with help from their customers — and Centercode. Load Testing. Device Compatibility.

Feedback Software 98

Feedback Software User Testing Customer Experience Product Research 98

UX Studio

JULY 4, 2018

As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. We collected some best practices for those looking to learn more about or just getting started with VR user testing.

User Testing 73

User Testing Research Software Product Research Feedback Software 73

The Product Coalition

JUNE 18, 2023

As long as I talked about product consulting, even when people understood that I only coach them and did not do the work myself, they mostly wanted feedback on their deliverables — the actual screens, app, or capabilities the product had. Not all companies, even ones that are truly user-focused, sell this way.

Naming 148

Naming User Testing Weak Development Team Feedback Software 148

Centercode

NOVEMBER 23, 2020

Why does AI that performs so well in a lab underperform when it’s out in the real world? Earlier this month, a team of 40 Google researchers published a study about just that — and their investigation returned some vital insights into the challenges of developing machine learning. So what can you do about this?

Research Software 98

Research Software User Testing Reporting Tools Feedback Software 98

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. For Natasha, the answer is a resounding yes.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

The Product Coalition

OCTOBER 18, 2020

A good product strategy helps you to acquire happy customers and retain them over time. On your way there, there are many potential weak links that can prevent it from happening. It doesn’t involve heavy development and brings everyone relevant to the discussion early. Here is how product strategy helps you overcome them.

User Testing 152

User Testing B2C Customer Experience Weak Development Team 152

The Product Coalition

JANUARY 16, 2022

As a product leader who is creating this roadmap, you need to treat it as a compass and plan not only for your team and the technology team but rather as the direction that the entire company needs to go in. So, having a great platform but poor content won’t really help them. if you fail, what would you have done wrong?

Roadmap 174

Roadmap Data Visualization Customer Experience User Testing 174

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

The Product Coalition

NOVEMBER 13, 2023

In many cases, an economic downturn simply reveals your already existing weaknesses since they now have more impact. While I understand this distinction, I believe that a company cannot reach real product-market fit without nailing down its GTM, and vice versa. They see it as sales and marketing’s responsibility. Here is how it works.

Product Strategy 147

Product Strategy Strategy User Testing Weak Development Team 147

The Product Coalition

DECEMBER 4, 2023

In many cases, an economic downturn simply reveals your already existing weaknesses since they now have more impact. While I understand this distinction, I believe that a company cannot reach real product-market fit without nailing down its GTM, and vice versa. They see it as sales and marketing’s responsibility. Here is how it works.

Product Strategy 145

Product Strategy Strategy User Testing Weak Development Team 145

The Product Coalition

SEPTEMBER 29, 2020

As a Product Manager, you’re a team player who guides product development along its chartered course, but you have to do that without being the literal captain of the ship. Influence without authority is the skill of driving product development and ‘telling people what to do’ without formally being authorized to do so.

Product Manager 187

Product Manager Product Management Data Visualization Management 187

The Product Coalition

FEBRUARY 14, 2021

Product requirements are there to help the team understand what you want to build. Whether you write them in detailed documents or share them briefly and verbally with the team, it’s easy to go directly to the bottom line and give clear instructions. For the team to be successful, they always need to see the bigger picture.

Onboarding KPIs 183

Onboarding KPIs Weak Development Team Customer Experience User Testing 183

The Product Coalition

APRIL 18, 2021

On the on-site interview day, one of the interviewers asked me the following question: if you had all of Google’s resources and no other constraints, which product would you develop? My answer was: I would develop a voice interface for the computer (it was before the smartphone era). I was really afraid of this question.

Research Software 158

Research Software User Testing Leadership Weak Development Team 158

The Product Coalition

APRIL 19, 2021

A Product Owner is an innovator at heart and thus a value creator for customers and organizations if given a chance to work in an agile manner. The following interview questions are neither suited nor intended to turn an inexperienced interviewer into an agile software development expert. Spoiler alert: they aren’t identical.)

Product Research 135

Product Research Customer Experience User Testing Agile 135

The Product Coalition

JANUARY 4, 2021

Photo by Oleg Magni from Pexels Educating the market has a bad reputation. The reason that educating the market is considered a bad idea lies in the context: the term “educating the market” usually comes up right after the problematic claim that “they just don’t get it”. My free e-book “ Speed-Up the Journey to Product-Market Fit ”?—?an

Education 158

Education Marketing Weak Development Team Advertising 158

The Product Coalition

NOVEMBER 23, 2021

Here is a new way to look at product management goals, and make them a useful tool for both you and your team. Unlike sales and marketing, who are responsible for very clear, measurable, deliverables (new/retained customers and leads respectively), product managers can’t be measured this way. Photo by William Warby on Unsplash L.

Product Manager 173

Product Manager Product Management Management Management 173

The Product Coalition

JUNE 9, 2023

Photo by Oleg Magni from Pexels Educating the market has a bad reputation, and rightfully so. The reason that educating the market is considered a bad idea lies in the context: the term “educating the market” usually comes up right after the problematic claim that “they just don’t get it”. Many blue-ocean startups start here.

Education 146

Education Marketing Weak Development Team User Testing 146

The Product Coalition

DECEMBER 17, 2023

Since we played in the e-commerce search space, the list included almost exclusively e-commerce search engines, and one was a generic search engine that seemed to be a good fit for e-commerce apps. With any of our customers. In-House Development If you are selling to technical teams, this is a major competitor.

Technical Review 147

Technical Review Weak Development Team User Testing Systems Review 147

Userzoom

NOVEMBER 27, 2019

In our continuing effort to demystify the statistics in your user research studies , we’re looking at confidence intervals: why do we need them, what are they, and why they are useful? Taking our UK student example, imagine we wanted to test two designs for a student bank account to see which design students preferred.

User Testing 83

User Testing Customer Experience Product Research Data Visualization 83

The Product Coalition

MAY 30, 2021

It gives you the visibility you always wanted and requires real cross-team collaboration. But most of all, it is exciting because it gives you an opportunity to see your strategy coming to life in short cycles with immediate feedback loops. The general process of product-led growth starts with mapping the customer journey?—?the

Product Research 115

Product Research User Testing Customer Experience Feedback Software 115

UX Studio

MAY 15, 2018

By definition, design handoff takes place when the finished design has reached the stage for the developers to implement it. Let’s look at the basics and some suggestions to get the best out of the designer-developer collaboration. We recently wrote an ebook, “Product Managers’ Guide to UX Design”. Click here to download!

Weak Development Team 97

Weak Development Team Technical Advisors Development UX 97

Nulab

AUGUST 25, 2021

Whether you’re an Olympic runner, an app developer, or a wealthy big-city bachelor, getting to know what’s going on in the world around you is a smart thing to do. A competitive landscape analysis is a structured way to research your competitors. from marketing and sales to product development and community building.

Weak Development Team 86

Weak Development Team Research Software User Testing Customer Experience 86

The Product Coalition

FEBRUARY 27, 2022

Only among my consulting customers , two companies recently hired a new VP of Product. It will also help you develop intuition , which has a bad name in a data-driven world but is actually a super important tool for you to use. I decided to write this article to help you, product leaders, with your new position.

Weak Development Team 167

Weak Development Team Leadership Data Visualization Positioning 167

The Product Coalition

APRIL 1, 2023

I used to manage large development teams — all smart and independent people — but I hadn’t managed product managers before. And how can you let someone from your team lead parts of the strategy which you own yourself? Both options are bad, leaving one of the sides unhappy and lacking in power. More on that below.

Product Manager 158

Product Manager Product Management Management Management 158

Userzoom

JUNE 16, 2020

Speeders, Cheaters, Bots and Repeaters pose a huge problem to UX and CX research. We’ll discuss why they’re a problem, what to do about them and we’ll offer some tips for removing their bad data from your data set. Best Practice: If a test has more than 5 questions, do not display all of the questions on the same screen.

User Testing 83

User Testing Product Research Research Software Data Visualization 83

The Product Coalition

JANUARY 13, 2021

The reason I am telling you that is that whenever I talk about the fact that your product needs to solve a problem (or serve a need) for your target customers, people bring up Facebook as a theoretical counterexample. This is also true if you foresee a need that your customers will have, but they don’t feel it now.

Education 119

Education Marketing User Testing Weak Development Team 119

UX Studio

MAY 2, 2018

Then, I wonder: how to be more creative in a UX setting, while still putting the user first? Jakob’s law reads: “Users spend most of their time on other sites. This means that users prefer your site to work the same way as all the other sites they already know. Design for patterns to which users are accustomed.”

Weak Development Team 81

Weak Development Team Research Software UX User Testing 81

The Product Coalition

JULY 16, 2023

In my first official product role, which I got to after managing large dev teams and a business-related role, I managed alone a product with a development team of ~40 people. One of the first things I did, for example, was to work with the salespeople on how to sell the product.

Strategy 148

Strategy Product Manager Product Management Management 148

UX Studio: Product Management

JUNE 12, 2018

As a good start, it made many realize that even big organizations like Facebook should act more responsibly and can actually even face challenges in court about the way they treat their users But we should go further! This dire quote speaks about the misaligned values product creators and their customers pursue.

Research Software 100

Research Software User Testing Data Visualization Customer Experience 100

Centercode

DECEMBER 22, 2020

This year has forced us to grow and change many, many aspects of our lives, from how we work (#remote), to how we communicate with our team (“Can you guys see my screen?”), The ROI of Testing Pre-Release Products with Centercode. The ROI of Testing Pre-Release Products with Centercode. Increasing Efficiency.

Reporting Tools 75

Reporting Tools Feedback Software User Testing Customer Feedback 75

The Product Coalition

JULY 2, 2022

Or perhaps that’s my own perspective because of the customers I’m working with. for good and bad. primarily focused on product teams, helping them be great at the discovery work that is at the heart of what they do Leadership coaching?—?focused A group of experts still doesn’t make a great team.

Workshop 147

Workshop Customer Feedback Technical Review Product Research 147

The Product Coalition

DECEMBER 11, 2023

But is it really what your customers want? Here’s how to look at it in order to make the right decision for your customers. Layer 1: Your Customers We always try to make things simple for our customers, while preserving the value. That’s the magic of a great user experience. But which one is more important?

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

Userpilot

MAY 3, 2021

I’ve yet to come across a SaaS business that doesn’t want to increase its Customer Lifetime Value (or LTV for short). It stands to reason: why wouldn’t you want to increase the amount of money you make from each of your customers during the time they work with you? Why does LTV matter for SaaS? How do you increase LTV? Conclusion.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98