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Discover the untapped potential of public-facing roadmaps in the world of SaaS companiesm and learn how it can actually position your team and product for success while building stronger customer relationships and trust.
To gain alignment on your roadmap, meet your stakeholders early and often. This ensures that stakeholder feedback is delivered early enough for co-creation of the problems, priorities, and possible solutions on that roadmap. We like this planning chart below: Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly 2 Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receiv
I’ve loved a lot of New Microsoft (GitHub, VS Code) and since I’m on macOS + Linux, and have avoided installing Microsoft apps, hadn’t been exposed to that side of the company for years. Recently, though, I’ve installed Office (client driven need), Teams (hoping the native Mac app would be better than running Teams in a browser), and Edge (to work with Bing Chat).
In the current market, a company’s future is increasingly being determined by its existing customers. As new business growth slows down, companies that retain and expand their customer base are poised to survive and beat the downturn. This means you need to prioritize customer experience and value so your customers continue to do business with you. So, how do you ensure you’re delivering on both, especially with limited resources?
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
Jason talked about Frank at BoS 2010 in his talk on When to Break the Rules and How to Take Advice. Paul Kenny, who spoke at the same conference defended Frank, a little, in his talk Hardwiring Sales Into Your Organisation. The truth is, Frank Slickman can a great salesperson in the right organisation. You’re probably not running the right organisation for him to fit into though.
Well defined customer touch points are the foundation of a strong digital experience with your product. And as the SaaS industry evolves and gets more sophisticated, so do customer and user journeys along these touch points. Let’s start with the basics. What’s the difference between a customer journey and a user journey? The terms ‘customer’ and ‘user’ are sometimes used interchangeably—but each has a distinct set of priorities and needs when it comes to their digital experience with your busine
Well defined customer touch points are the foundation of a strong digital experience with your product. And as the SaaS industry evolves and gets more sophisticated, so do customer and user journeys along these touch points. Let’s start with the basics. What’s the difference between a customer journey and a user journey? The terms ‘customer’ and ‘user’ are sometimes used interchangeably—but each has a distinct set of priorities and needs when it comes to their digital experience with your busine
OpenAI was one of many who attempted to build an AI tool to detect whether a given document was AI generated. Announced in a blog post on January 31st, OpenAI quietly pulled the plug a few days ago, not with a new announcement but rather by adding a note on the top of that January post: As of July 20, 2023, the AI classifier is no longer available due to its low rate of accuracy.
Whether you call it product-led, customer-led, or digital-led, cohesive user journeys in your product are key to successful product and overall customer experiences. Cohesive journeys allow your users to receive communications that align across the board (from initial purchase, to onboarding, to CSM outreach, to in-app guidance) and promote a single message, purpose, and value about your product.
Customers are at the functional center of every successful business model, and it’s time we uncovered the secrets to unlocking financial success through the idea of customer centricity by presenting customer focus examples. In this article, we delve into the world of customer-focused companies, with the five customer-centricity examples—and we explore strategies that have won them consumer praise and undying loyalty.
Hello, all you product-loving folks! 💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, and more. ☕ Thanks for reading ProductCafé Newsletter ☕️! Subscribe for free to receive new posts and support my work. “The designers are equal to the product managers, actually we got rid of the classic product management function.
Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
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