Tue.Jul 05, 2022

article thumbnail

What Should a Head of Product Do?

Roman Pichler

Listen to this article: [link]. The Head of Product Role. A head of product is someone who manages a group of product people—individuals who look after one or more products and who may be called product manager or product owner. Depending on the size and org structure of your company, the role might also be referred to as Chief Product Officer, VP Product, or Director of Product Management. [1].

article thumbnail

Intercom’s product principles: How connected, modular systems help us to focus on important decisions

Intercom, Inc.

When I joined Intercom eight years ago, I knew nothing about system design. I designed and presented my ideas using high-fidelity mockups. They were quick to put together, and so I assumed that even wireframes were a waste of time, let alone system design diagrams. This is the second post in a series exploring our product principles. Here, Gustavs discusses our design principle of “Connected, Modular Systems”.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The secret to succeeding in product – Ronke Majekodunmi on The Product Experience

Mind the Product

What is the secret to succeeding in the product management craft? In this podcast episode, we were joined by Enterprising Senior Product Manager, Ronke Majekodunmi to discuss how building relationships are a key asset to developing your product career, and how to master the art of developing alliances. [.] Read more » The post The secret to succeeding in product – Ronke Majekodunmi on The Product Experience appeared first on Mind the Product.

article thumbnail

Ten Tips to Make Sure You Get the Right WordPress Development Team

The Product Coalition

Hiring the right person to develop your website can be a challenge, especially if you’re doing it yourself or working with someone who doesn’t have experience with WordPress development. There are many things to consider when making this important decision, and we’ll give you some useful tips on how to go about it right here! Here are ten things you need to keep in mind when hiring your next WordPress developer: 1.

article thumbnail

How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

article thumbnail

How to build for creators by Peter Yang

Mind the Product

In this #mtpcon Digital Americas session, Peter Yang, Product Lead at Reddit, covers creator needs, creator economy trends, and how breakout creator companies get their first 1,000 users and beyond. [.] Read more » The post How to build for creators by Peter Yang appeared first on Mind the Product.

More Trending

article thumbnail

12 Best Practices For Managing The End To End Customer Experience

Product Management Today Submitted Articles

Learn the best practices for managing end-to-end customer experience and improving customer retention and loyalty.

article thumbnail

How to Use Incremental Innovation to Build and Grow SaaS Products

Userpilot

What is incremental innovation? How is it different from other kinds of innovation? Why is incremental innovation important for product managers ? In the article, we’re answering these as well as many more questions, so dive in! TL;DR. Incremental innovation is a process of gradually modifying a company’s existing products or services through small improvements.

article thumbnail

Dragonboat Named Among Top Roadmapping Tools of 2022

Dragonboat

According to PMExercise, there are more than 41,000 product managers in the United States. Research done into the key challenges of the field show that nearly 50% of PM respondents define their main challenge as a lack of a consistent or well-defined process. However, a study done by UXCam, found that a “fully optimized” product […]. The post Dragonboat Named Among Top Roadmapping Tools of 2022 appeared first on Dragonboat - Responsive PPM.

Naming 98
article thumbnail

Customer Gap in SaaS: What Is It & How To Conduct an Analysis To Close the Customer Gap?

Userpilot

What is a customer service gap and how do you close it? If you’re looking for a customer service gap definition, you are at the right place. We’ve prepared a comprehensive guide on this topic so that you will find all answers at once: what the customer service gap stands for. 5 common gaps in customer expectations and service delivery. how to detect customer service gaps and measure user sentiment. 5 strategies for closing the customer gap.

article thumbnail

Your Guide to Product Management Interviews: Top Questions with Answers

Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y

article thumbnail

Six Customer Experience Terms Every CEO Should Know

Gainsight

This article was originally published in CXBuzz. Customer Experience (CE) is an essential component for any modern organization focused on accelerating growth and delivering amazing outcomes for its customers. For today’s CEO, that means you better be up to speed on the CE lingo and terminology that’s now de facto from the field to the boardroom. And it’s not just learning the terms; it’s learning why and how they’re so critical to your growth.

article thumbnail

You can be Agile and still hit a deadline

Product Management Today Submitted Articles

You just need a hybrid approach and tools to support it

Agile 130
article thumbnail

The Impact of a Well-Defined, Designed, and Determined CS Ops Team

Gainsight

It is increasingly apparent that having a CS Ops team and leader is becoming a necessity. Why? Customer success (CS) is evolving and moving outside the box it once inhabited. It affects so many parts of business because it is not exclusively about customer success or customer experience (CX) anymore. It’s about product-led growth. It’s about adoption, analytics, and expansions.

article thumbnail

What is Quantum Computing good for?

CONTACT Software

When it comes to quantum computing (QC), after the quite real breakthroughs in hardware and some spectacular announcements under titles like “Quantum Supremacy“, the usual hype cycle has developed with a phase of vague and exaggerated expectations. I would like to briefly outline here why the enormous effort is being made in this area and … Continue reading "What is Quantum Computing good for?".

article thumbnail

Effective Risk Management: Balancing Safety, Compliance, and Opportunity

Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.

article thumbnail

The 7 Best Free SaaS Software Training Resources

Userpilot

Today, many software companies are delivering their software over the internet via web-based log-ins compared to traditional installed software. You might use SaaS applications daily already, cloud software like Google Drive, Zoom or Slack. If you want to learn more about SaaS, the route you’d want to take depends on what problem you’d want to solve.

article thumbnail

6 Tips for Building Your First Launch Checklist in ProductPlan

ProductPlan

Many of the customers we work with talk about their frustration with how they bring new products and features to the market. For some, launching a new product feels like an afterthought without a defined process. For others, a product launch is tossed over the fence to marketing, and what happens after that is a mystery. We want to help product people create thoughtful and repeatable plans for their next launch.

article thumbnail

You Must Avoid These Top 5 SaaS Customer Success Mistakes

Userpilot

There’s nothing better than having satisfied customers who are more than happy to use your product. It’s the Customer Success team’s role is to identify people who are less successful, and help them to learn and use your product better. Today, we’ll be going over some common mistakes that we see in SaaS Customer Success practices and how you can avoid them!

article thumbnail

What is Quantum Computing good for?

CONTACT Software

When it comes to quantum computing (QC), after the quite real breakthroughs in hardware and some spectacular announcements under titles like “Quantum Supremacy“, the usual hype cycle has developed with a phase of vague and exaggerated expectations. I would like to briefly outline here why the enormous effort is being made in this area and … Continue reading "What is Quantum Computing good for?".

article thumbnail

Build Your Best Product Strategy: An Action Plan You Can Start Now

As your company grows and your product matures, so too should your product strategy. Drawing from their decades of experience as product leaders, Stanford Online instructors Donna Novitsky and Laura Marino share best practices for defining your product strategy at each stage of company growth. Get practical, real-world product strategy tips from experts who have lived through the same challenges you’re currently facing.

article thumbnail

7 essential design principles for product managers | Roadmunk

Roadmunk

About 50% of all design firms sold in the last ten years were acquired in the last 24 months. And they weren’t bought by Amazon or Facebook or Google.

Banking 40