The Product Coalition

DECEMBER 28, 2023

Impostor Syndrome is a myth — and businessman and “Diary of a CEO” podcast host Steven Bartlett alludes to reasons why. By Tremis Skeete for Product Coalition Something tells me that when it comes to pursuing success, Steven Bartlett has initiated a dialogue that’s worth real engagement. Steven seems to be someone whom after years of applying igenuity while overcoming adversity, and not shying away from experimentation, hard work and determination — he knows how to be successful in business and

Definition 146

Definition Research Software Web Development Web Developers 146

Mind the Product

DECEMBER 27, 2023

If 2023 - broadly - has been a year of generative AI, layoffs and questions about the future of product management, what lies ahead in 2024? Read more » The post What does 2024 hold for product managers? appeared first on Mind the Product.

Generative AI 224

Generative AI Product Management Product Manager Management 224

The Product Manager

DECEMBER 20, 2023

Give the product manager in your life the holiday season of their dreams with the gifts they'd never admit they want. The post Last-Minute Gifts for The Product Manager That Has Everything appeared first on The Product Manager.

Product Management 52

Product Management Product Manager Management Management 52

Gainsight

DECEMBER 20, 2023

Good data has never been more important to effectively interact with customers both in and outside your product. Knowing how deep (or shallow) customers’ product adoption may be is critical to driving them to achieve value, engaging at the right moment in the right channel, and improving overall customer and user experiences. And this data can only come from effectively capturing and acting on insights measured through product analytics.

Data Visualization 52

Data Visualization Analytic Tools User Testing Customer Feedback 52

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

Feedback Software

Userpilot

DECEMBER 7, 2023

Customer experience management vs customer relationship management? Both are important for affecting your customers, but what exactly are they, and how do they differ? Read on to find out their key differences and how they work together to help grow your product. TL;DR CEM focuses on the entire user journey with a brand, addressing needs and expectations at all touchpoints.

Customer Experience 105

Customer Experience Feedback Software Analytic Tools Customer Feedback 105

UserInterviews

DECEMBER 5, 2023

Our panel on artificial intelligence technology in UX highlights many reasons researchers should be cautiously optimistic about this technology. Here are five.

Research Software 59

Research Software Artificial Inteligence UX Technology 59

TechEmpower - Product Management

DECEMBER 11, 2023

In 2023, there were approximately 26.3 million software developers worldwide. This vast pool of talent showcases a wide range of experience and portfolios, quality of work, and inquisitiveness. Given this diversity, it's important to be selective in the development services company with whom you choose to partner. In the 25 years that TechEmpower has been in business, we’ve seen thousands of companies come and go.

Software Developers 118

Software Developers Software Development Software Review Development 118

dscout People Nerds

DECEMBER 5, 2023

User research can help us understand and utilize GenAI both effectively and ethically. But GenAI can also provide opportunities for UXR at a pivotal time.

User Testing 92

User Testing Customer Experience 92

Roman Pichler

DECEMBER 4, 2023

Listen to the audio version of this article: [link] What is Product Discovery? Product discovery is the process of “figuring out a solution to a problem we’ve been asked to solve,” writes Marty Cagan. [1] It involves understanding and selecting user needs, exploring solutions, and choosing the most appropriate one. Let’s make this more concrete by looking at a popular product discovery tool, Teresa Torres’ Opportunity Solution Tree (OTS). [2] Before I proceed, let me point out that I am neither

Product Research 351

Product Research Product Strategy Strategy Research Software 351

Advertisement

Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y

Product Management

Product Talk

DECEMBER 20, 2023

Let’s say you’ve got a good thing going with continuous discovery. You’re creating a regular habit of talking to customers , you’re identifying opportunities and assumptions and building out your opportunity solution tree and starting to run small tests to explore different ideas. Everything is going great right up until one of your stakeholders , like your CEO, approaches your team with a shiny new idea.

Product Research 327

Product Research User Testing Customer Experience Differentiation 327

Product Innovation Educators

DECEMBER 11, 2023

Unpacking the BRIDGeS framework for product managers Today we are talking about strategic product planning, which involves decision-making, problem-solving, feature prioritization, and product vision creation. Our guest is Yaroslav Lazor, Founder and CEO of Railsware. He created the strategic product planning tools and frameworks that Railsware continues to apply on projects for customers as well as their own products.

Data Visualization 289

Data Visualization Framework Engineering Customer Experience 289

Mind the Product

DECEMBER 15, 2023

Uncover strategic insights on how product managers can seamlessly integrate AI/ML into their products to stay ahead. Read more » The post The product manager’s playbook for AI/ML integration appeared first on Mind the Product.

Artificial Inteligence 222

Artificial Inteligence Product Management Product Manager Management 222

Melissa Perri

DECEMBER 29, 2023

Since publishing my second book, Product Operations, in October, I’ve been reflecting on what I learned writing two business books and wanted to share those insights that I wish someone had shared with me before I started. Escaping the Build Trap has sold over 75,000 copies in 5 years, and my second book Product Operations came out just a few months ago.

Books 193

Books User Testing Customer Feedback Consulting 193

Advertisement

Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.

Management

The Product Coalition

DECEMBER 27, 2023

Building effective teams with people from different disciplines can be challenging due to various circumstances. Let’s explore strategies for how we can tackle these challenges. In the product management discipline, cross-functional collaboration is more than a buzzword — it’s a critical strategy. It’s about gathering together professionals from different functions such as engineering, business, design, marketing, legal, and others.

Analytic Tools 148

Analytic Tools Weak Development Team Reporting Tools Technical Review 148

Lenny Rachitsky

DECEMBER 19, 2023

👋 Hey, I’m Lenny and welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter. Each week I tackle reader questions about building product, driving growth, and accelerating your career. Subscribe now P.S. Don’t miss Lennybot ✨ (an AI chatbot trained on my newsletter posts, podcast interviews, and more) and my new Swag Store (great gifts for your favorite PMs, or yourself!).

Customer Experience 133

Customer Experience Artificial Inteligence Product Research Startups 133

Product Talk

DECEMBER 27, 2023

How often have you read a book or article and been inspired to take action on it? And how often have you actually taken action on it? Chances are there’s a big gap between how inspired you feel and which concrete actions you end up taking. If that’s the case for you, you’re not alone. Reading a book is (relatively) easy. Changing our behavior is much harder.

User Testing 266

User Testing Feedback Software Product Research Research Software 266

Product Innovation Educators

DECEMBER 25, 2023

How product managers can turn customer dissatisfaction into innovation I am interviewing speakers at my favorite annual conference for product managers, the PDMA Inspire Innovation Conference. This discussion is with Tony Belilovskiy, whose session is titled “Voice of Customer in Product Design.” Tony will be sharing with us how you can turn customers’ perceptions (that is, their feelings) into numerical, objective data that can be injected into the product design and used as

User Testing 280

User Testing Customer Experience Product Research Download 280

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Reporting Tools

Mind the Product

DECEMBER 26, 2023

This article describes a collaborative workshop designed to help product teams better visualise their metrics. Read more » The post Build your very own metric tree appeared first on Mind the Product.

Workshop 218

Workshop Article 218

Alchemer Mobile

DECEMBER 18, 2023

Listen to events from HRIS, CRM, marketing, and e-Commerce software systems to trigger surveys within context of your employee’s or customer’s experience By Justin Falk, Alchemer Product Manager, and Vanessa Bagnato, Alchemer Director of Product Marketing During December, we added to the library of Alchemer Workflow Initiators so that you can listen to events in even more systems your business runs on—such as CRMs, marketing automation, HRIS, and e-Commerce software—and automatically trigg

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

The Product Coalition

DECEMBER 25, 2023

Let’s look at the distinctions between a utility and a novelty, and why the utility always wins the race for value in the hearts and minds of consumers. William Stanley Jevons (1835–1882). Source: [link] I would like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the writing of this article. I also thank Product Coalition founder Jay Stansell, who has provided a trustworthy and collaborative product management education environment.

Analytic Tools 147

Analytic Tools Data Visualization Customer Experience Software Review 147

Product Management University

DECEMBER 8, 2023

The word roadmap usually conjures up thoughts of a product roadmap for people in a technology product company. For customer success managers though, the intent of a customer account roadmap, while similar, is bit more surgical than a product roadmap when it comes to defining success and leading customers to it. Think of the customer account roadmap as the perfect blend of account strategy, execution tactics, and a metrics dashboard that simplifies everything for both the customer success manager

Roadmap 130

Roadmap Customer Experience Reporting Tools Document 130

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

Nir Eyal

DECEMBER 26, 2023

The Pacific Crest Trail is renowned as one of the most arduous—and sometimes dangerous—hiking trails in America. Every summer, thousands of intrepid walkers set off on the trail, beginning in spring and knowing they won’t arrive at the Canadian border until five months later. For most people, this sounds like a hellish feat of endurance. For University of Missouri professor Kennon Sheldon, it sounded like a perfect opportunity for a psychological experiment.

126

126

Product Innovation Educators

DECEMBER 4, 2023

How product managers can navigate leadership challenges Today we are talking about four leadership motions that enable increased organizational effectiveness and productivity and alleviate organizational friction, waste, and indecision. The motions reflect a need for leadership change as organizations struggle for higher performance while supporting employees.

Leadership 277

Leadership Startups User Testing Government 277

Mind the Product

DECEMBER 19, 2023

In the closing keynote at #mtpcon London 2023, Randeep Sidhu talks about the framing of heroes and villains for the product world and why creating an impact is so hard. Watch the video in full, or read on for highlights from his talk. Read more » The post Heroes and villains in the product world by Randeep Sidhu appeared first on Mind the Product.

Product Management 214

Product Management Product Manager Management Management 214

Alchemer Mobile

DECEMBER 13, 2023

Improve your customer feedback programs to reduce churn By Jasper Lipton, Alchemer Senior Product Marketing Manager, and Vanessa Bagnato, Alchemer Director of Product Marketing   Customers leave. That’s just part of life and business. However, U.S. companies lose  $136.8 billion  or more each year to consumers switching that is completely avoidable.

Customer Feedback 130

Customer Feedback User Testing Feedback Software Product Research 130

Advertisement

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

Data Visualization

The Product Coalition

DECEMBER 14, 2023

For those who have been the sole product person at your company (or felt like it), experienced limited collaboration in favor of competition, felt the occasional (or frequent) tinge of imposter syndrome, or had limited support or mentorship, this is for you. Product is one of the most compelling and rewarding spaces to be in. At times, it is also one of the most challenging.

Product Management 148

Product Management Product Manager Management Management 148

Product Management University

DECEMBER 5, 2023

Here’s the easiest way to marry company strategy and product strategy. The first order of business is to make a clear distinction between your company’s financial goals and strategic goals. They’re often conflated. Financial goals are just that. While meeting those goals is critical to your organization’s success, financial goals themselves aren’t the same as strategic goals.

Strategy 130

Strategy Product Strategy Workshop Customer Experience 130

Lenny Rachitsky

DECEMBER 13, 2023

Brought to you by Sendbird —The (all-in-one) communications API platform for mobile apps | Eppo —Run reliable, impactful experiments — In this special compilation episode, we delve into failure—an overlooked source of wisdom. From freezing onstage in front of thousands of people, to coworkers staging an intervention, to huge product investments that went to zero, we’ve pulled our favorite stories of failure from 100+ podcast episodes.

Marketing 122

Marketing 122