Business of Software Conference

NOVEMBER 16, 2023

When you think about trying to scale your software business and sell your product – especially in today’s world, where AI now seems to be the automatic default – you may be stressing over how to do it well. Let’s look closer at each tactic and how to implement them into your sales process. Pick up the phone. Send more emails.

Research Software 52

Research Software Feedback Software User Testing Customer Experience 52

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes?

Strategy 195

Strategy Customer Experience Inbound User Testing 195

Intercom, Inc.

JANUARY 16, 2019

and many more to talk about how they’ve built sales teams from the ground up. Taken together, their advice is a blueprint for how to build a modern sales team. The result is greater penetration into the enterprise, higher product appreciation, and more revenue from a given customer. Is your model primarily inbound or outbound?

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Userpilot

APRIL 22, 2024

From small teams to large enterprises, Miro offers solutions that address their challenges. For instance, enterprise clients have access to bespoke features, priority support, and higher levels of security. The in-app education , coupled with the empty spaces makes it easy for users to understand how to navigate Slack.

Feedback Software 77

Feedback Software Product Research Customer Experience Strategy 77

Intercom, Inc.

JANUARY 11, 2023

Successful companies nurture a variety of customer journeys and revenue streams, from inbound leads and self-serve users to sales-assisted campaigns and ABM. And just last July, he gathered a group of over 50 growth and marketing leaders to discuss how to leverage product data to scale revenue engines. Francis: Yeah, absolutely.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

Revulytics

FEBRUARY 12, 2019

These roles are called inbound product managers and outbound product managers, or technical product managers and strategic product managers. Maybe at some of the world’s largest enterprises, but what about the many of you who work at “ slightly smaller ” companies and startups?

Data Visualization 66

Data Visualization Product Management Product Manager Outbound 66

Intercom, Inc.

DECEMBER 28, 2022

It’s been another challenging year for customer service teams – from small businesses to large enterprise companies. Check out this year’s Customer Support Trends Report to see the top five trends transforming the customer service industry and how to capitalize on them. Announcing ‘The Intercom Customer Support Trends Report for 2022’.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

MAY 19, 2021

In this post, we’ll go over how to create a B2B marketing plan and how to execute it, which B2B Saas marketing tactics are working best in 2021, and some real-life success stories for each of the tactics. Now – how does your solution differ from the competitors? SaaS Inbound Marketing. Let’s dive in! Social Media.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Intercom, Inc.

JANUARY 24, 2019

So we said, “Hey, why don’t we do that with enterprise software?” Enterprise software is a little bit different than consumer-based software, because there’s an opportunity obviously from a value perspective to make a lot more revenue on the enterprise side. How to know when to become a platform.

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Intercom, Inc.

JUNE 6, 2019

Find the thing that gets you excited about your brand and learn how to articulate it as a story. One sure sign of a key brand is if the vast majority of your lead generation is from inbound, organic results. Recognize who your product’s champion is, who your buyer is, and how to consistently delight them. Things like that.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Userpilot

NOVEMBER 2, 2023

How is marketing-led growth different from product-led growth and sales-led growth? You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. It also educates their existing and potential customers on how to get the best out of their tools.

Feedback Software 86

Feedback Software Analytic Tools Research Software User Testing 86

eG Innovations

NOVEMBER 17, 2021

There’s something common between AVD and eG Enterprise. Within their “Reverse Connect” technologies, you can run a VM without keeping any inbound ports open. It uses Reverse Connect, which means that no inbound ports need to be opened on the VM to set up the RDP connection. Can you take a wild guess? Select the AVD Broker.

Analytic Tools 52

Analytic Tools Data Visualization Transportation Inbound 52

Usersnap

FEBRUARY 14, 2023

In this article, we’ll share tips and advice all about SaaS go-to-market strategies , with questions to ask, things to consider, and data to research so you can start your commercial enterprise on the right footing. The marketing strategy for product-led growth is more inbound and you let the product speak for itself. Let’s dive in!

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Intercom, Inc.

JANUARY 31, 2019

When you say, “We’re not going to do enterprise sales,” and then a massive company waves a massive number of potential dollars in your face, it’s easy to compromise when you haven’t written that out explicitly. What are the first steps you’re taking to understand how to position it?

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Userpilot

APRIL 6, 2022

So how do you get started? Exactly how it differs from a traditional marketing strategy. How to create one for your SaaS product. A marketing plan is a key requirement for your product because it gives you a deeper understanding of your target buyer and how to communicate with users. How can your product help them?

Research Software 52

Research Software User Testing Onboarding KPIs Customer Experience 52

Userpilot

APRIL 8, 2022

There is a lot of information out there about why it’s important for having a successful product and grow your business, but finding out how to achieve product-market fit can still feel elusive. Then we added inbound marketing which added the number of leads which, in turn, meant more conversions. Hint: it starts with user feedback.

User Testing 89

User Testing Feedback Software Research Software Product Marketing 89

eG Innovations

FEBRUARY 14, 2023

eG Enterprise collects metrics and applies tests to help the administrator detect, diagnose, and resolve performance deficiencies related to the data traffic in the environment. eG Enterprise also includes detailed diagnostics which provide additional problem insights to administrators, thereby easing troubleshooting.

Data Visualization 52

Data Visualization Reporting Tools Outbound Analytic Tools 52

Userpilot

FEBRUARY 13, 2024

It frees up their time to focus on more complex, high-value tasks like providing in-depth support, personalizing customer interactions, and handling issues for enterprise customers. The data from these reports will enable you to discover areas of friction and know how to address the issues with your support portal. Userpilot pricing.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

MARCH 8, 2022

The book described the common tendency for organizations to focus on features instead of delivering true value for the users, and discussed: How not to turn into a feature factory. How to create a scalable product organization. How product strategy uses a company's vision to fuel profitability.

Technical Advisors 107

Technical Advisors Product Research Analytic Tools User Testing 107

Intercom, Inc.

NOVEMBER 30, 2021

But many support teams – especially those in the enterprise space – worry that “ripping and replacing” their tech stack will be costly: time-wise, cognitively, and financially. In the following sections, we’ll show you how to optimize and modernize your support tech stack through the lens of the Conversational Support Funnel framework.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

ProductPlan

MARCH 17, 2020

Because vision statements are aspirational and communicate concisely where the product hopes to go and what it hopes to achieve in the long term, they help the product team know where to focus resources and how to set priorities. How do you know if you are spending enough time on strategy? But product vision alone is not enough.

Outbound 74

Outbound Product Management Product Manager Inbound 74

Intercom, Inc.

MARCH 22, 2022

Because it’s the key driver of net revenue retention and the number one driver of enterprise value. So, it’s no wonder Forrester is calling this the “Age of the Customer” and businesses like yours are laser-focused on how to make that pivot in the right way. Today, 80% of organizations are expecting to compete mainly based on CX.

Customer Communications 129

Customer Communications Customer Experience Customer Feedback User Friction 129

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. SaaS sales can be broken down into three models: self-service, transactional, and enterprise. The enterprise model.

Feedback Software 90

Feedback Software Research Software Reporting Tools Onboarding KPIs 90

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

NOVEMBER 20, 2018

It is also important to define a basic sales process, i.e. what the various stages in your pipeline are, and how to move a prospect along the pipeline. For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity. or doing nothing, is usually the main competitor faced by enterprise sales-people.).

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

JULY 20, 2023

How to select the best AI tool for productivity? Surfer also offers discounts if you bill annually and a custom Enterprise tier for large businesses that need a specific amount of content editor credits per month. Smartling has three different plans to choose from: Core, Growth, and Enterprise. Source: Levity.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Reporting Tools 79

Gainsight

FEBRUARY 2, 2024

For instance, business-to-business (B2B) software companies are also looking at customer training not just as a way to teach people how to use their product, but also as a way for their customers to be more successful at work. Teaching a new customer how to use your product is an excellent way to shape your product development roadmap.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

SEPTEMBER 8, 2021

At Slack, she rose through the ranks from an Account Executive to a Senior Enterprise Leader, and by the time she left Slack six years later, their revenue had grown from about $12 million in ARR to more than a billion dollars. By the time that I actually left Slack, I was senior manager of enterprise. Is it true enterprise?

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Gainsight

DECEMBER 23, 2019

So, we look at a number of factors when we’re looking at customer success organizations and even in the venture world, frequently ask how big is your organization? Are you selling more to enterprises? How big is your revenue base that you’re managing? How do you think about budgets? Are you supporting them?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Intercom, Inc.

JUNE 21, 2018

We’ve evolved into the leading resource for B2B salespeople who are trying to figure out how to innovate, evolve and modernize their sales processes. I learned a ton from growing this business: about sales, about marketing, about how to run a company, and it’s been a lot of fun. How to hire better for sales.

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

Business of Software Conference

JANUARY 16, 2020

April Dunford (Founder/CEO, Ambient Strategy) – Positioning for Growth: How To Make Complex Products Obviously Awesome from Business of Software Conference. I know how to do this. How do we do it? Nobody knows how to do this. There’s this thing no one knows how to do it but you know. Transcript.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

The Product Coalition

JULY 3, 2018

Most of them are pretty good to handle inbound support tickets, but when it comes to providing support materials to our users and avoid those costly support tickets, they didn’t do the job. How are your customers using Support Hero? They had increased amount of queries that went something like: “How to create profile?”

Analytic Tools 60

Analytic Tools Feedback Software Education Embedded Analytics 60

Userpilot

JULY 2, 2022

How about combining the best of both worlds? Read on to learn what it is and how to implement it for your business. Wondering how to turn trial users into paying customers? It all boils down to your product’s complexity and how expensive your subscription fee is. Provide personalized experiences.

Analytic Tools 104

Analytic Tools User Testing Customer Experience Data Visualization 104

Userpilot

SEPTEMBER 5, 2022

As a CSM, you must learn how to: Drive user onboarding and product adoption , build relationships with customers and foster loyalty , measure customer success KPIs, and more. How to get a job in customer success course, by Practical CSM. Educating users on how to use your product. Customer success manager fundamentals, by Udemy.

User Testing 81

User Testing Customer Experience Customer Feedback Certifications 81

Intercom, Inc.

FEBRUARY 28, 2019

Kieran joined me for a chat that covered everything from how to determine when product-led growth is right for your company to why it’s important to measure growth through a north star metric. What typically happens to tech companies is they start off maybe in mid market, and they decide very quickly to go to enterprise. Short on time?

Onboarding KPIs 137

Onboarding KPIs User Testing Feedback Software Customer Experience 137

Userpilot

APRIL 25, 2024

Whether starting a new business, developing products, or updating marketing plans, understanding how to conduct effective market research is key to success. The insights gained helped shape their all-in-one inbound marketing, sales, and service platform, which has become integral to their users’ daily operations.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

The Product Coalition

JULY 1, 2019

Read on to learn how to put to use this powerful technique. HubSpot, a maker of inbound marketing and sales cloud tools, measures the number of active teams they serve, as the tools is of highest value for teams. North Star Metric, One Metric, top business KPI?—?are are these all the same? Are they different?

KPI 91

KPI Data Visualization Workshop Analytic Tools 91