Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

ProductPlan

NOVEMBER 16, 2022

What is enterprise feedback management? Enterprise feedback management (EFM) describes the processes and software used to collect and manage customer feedback at an enterprise-level organization. Improving customer-facing employee training and performance. The post Enterprise Feedback Management appeared first on.

Feedback Software 52

Feedback Software Customer Feedback Enterprise Data Visualization 52

UX Planet

FEBRUARY 1, 2024

Picture this: You’re a stakeholder in a company specializing in enterprise SaaS solutions, and your team is embarking on developing a new product. This approach not only enhances the usability of the product but also aligns its development with the real-world requirements of its users, making it more likely to succeed in the market.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Mironov Consulting

FEBRUARY 6, 2020

I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. Why KPIs from consumer companies don’t fit well with B2B/enterprise. Companies in the foreign exchange markets make a lot of money. Most of us have seen Pirate Metrics , Qualified Marketing Traffic, or Net Promoter Score.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Mironov Consulting

MARCH 4, 2020

A pattern I’ve seen 4 or 5 times seems worth describing, since other folks may be experiencing it: a very early-stage B2B/enterprise company brings on a full sales team before finding product/market fit. First, let’s recapping the basics of why we hire enterprise sales teams and what they do.

User Testing 69

User Testing Enterprise Weak Development Team Product Research 69

Mironov Consulting

JUNE 28, 2018

What’s Enterprise? Another fuzzy line divides SMB (small/medium businesses) from enterprises. Enterprise generally starts around $20k/year, and really gets going at $50k/year. When sketching out your company, it’s important to guess at your price point, marketing and selling models. $50/year What’s B2B?

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. But, how do you know which certifications or training programs are the best for you?

User Testing 84

User Testing Customer Experience Customer Feedback Certifications 84

Mind the Product

APRIL 9, 2018

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. But building good enterprise systems is prone to failure, as author and product consultant Sam McAfee has recently pointed out.

Reporting Tools 105

Reporting Tools Systems Review Enterprise Technical Review 105

Userpilot

JULY 30, 2021

If your company has 250 employees or more, it’s essential that you use enterprise onboarding software to process your new customers. If you don’t have that much time and money to spend – you will need to partner with the right enterprise onboarding tool. The best enterprise onboarding software is Userpilot. Segmentation.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Enterprise 98

Userpilot

AUGUST 6, 2023

How do you calculate marketing automation ROI? More importantly, how can marketing teams maximize it? On top of that, our article: Defines what marketing automation is. Identifies the areas of marketing that you can automate. Identifies the areas of marketing that you can automate. What is marketing automation?

Analytic Tools 83

Analytic Tools Feedback Software Research Software Data Visualization 83

Product Management Unpacked

SEPTEMBER 29, 2021

I have spent 30 years in the enterprise software space, as a founder, entrepreneur, investor and board member. In my view, the disciplines that drive product success – strategy, planning, marketing, development and operations – are also critical for company success. The problem is there are not enough trained product managers.

Product Management 217

Product Management Product Manager Product Research Healthcare 217

The Product Coalition

MAY 9, 2023

Specifically, if you’re planning on enterprise contracts of $10k+ a year, those are almost impossible to do with PLG. It means saying NO to those enterprise customers that you’re so used to getting with additional services and customizations. With outbound enterprise sales, you need to reach out to many people to get some calls.

User Testing 146

User Testing Feedback Software Analytic Tools Outbound 146

Intercom, Inc.

FEBRUARY 13, 2020

Instead, we’re entering an exciting new moment in marketing where AI tools not only have the ability to free up humans to do the best work of their careers, they are helping companies reach their customers in a highly personal and engaging way. We also recently wrote about the marketing tech trends we’re eyeballing in 2020: .

Research Software 181

Research Software Marketing Data Visualization Customer Experience 181

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That  This is a must-close.”

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Gainsight

APRIL 19, 2022

New products give companies the means to find new opportunities to meet new customer needs and address new markets. They also work for training refreshers or guide the next-best actions for customers. The post Enterprise CS 201: Customer Success for Multi-Product Growth appeared first on Gainsight Software.

Enterprise 52

Enterprise Onboarding KPIs Customer Experience Data Visualization 52

The Product Coalition

FEBRUARY 15, 2024

A recent study by Gartner revealed that more than 80% of enterprises will have used Generative AI APIs or deployed Generative AI-enabled applications by 2026, highlighting its potential to transform various functions. Sustainable competitive advantage In today’s dynamic market, maintaining a competitive edge is crucial.

Generative AI 107

Generative AI Data Visualization Reporting Tools Research Software 107

Melissa Perri

JANUARY 4, 2020

2019: "I have 800 Product Owners who have never done the role before, can you help train them?" As more enterprises turn digital, this will become a stronger need for them. Supporting infrastructure will be needed to disseminate market research, and customer feedback to teams. Can you just teach us UX?" It is too risky.

Data Visualization 388

Data Visualization User Testing Research Software Feedback Software 388

ProductPlan

SEPTEMBER 2, 2022

Today our Launch Management solution enters General Availability as an exclusive Enterprise Plan feature set. There’s no standard process for go-to-market. It extends beyond the product and engineering teams to include marketing, sales, customer success, legal—the list goes on. So why did we build Launch Management?

Reporting Tools 82

Reporting Tools Customer Communications Research Software Marketing 82

Userpilot

AUGUST 15, 2022

Micro goals vs macro goals in product marketing: Have you ever wondered what the difference is and how can you use both to achieve customer success and product growth ? As a product marketing manager, you need to set goals that would guide and motivate you and your team members. What is a macro goal in product marketing?

Product Marketing 87

Product Marketing Feedback Software User Testing Marketing 87

Product Management University

MARCH 1, 2017

It’s a common practice in all product companies to use marketing buzzwords and catchphrases in sales and marketing materials and in conversations with peers and colleagues. Our solution is optimized for enterprise deployments. Just Say: Our solution was designed for higher performance in large enterprises.

Marketing 100

Marketing Weak Development Team Enterprise B2B 100

The Product Coalition

DECEMBER 4, 2023

You blame the market, but often that’s just overlooking the real problem. Tough market conditions would cause your sales to dramatically drop or even cease. On one hand, that’s expected in a rough market, but is that really the root cause? At some point, the results you expected and even produced in the past aren’t replicating.

Product Strategy 107

Product Strategy Strategy User Testing Weak Development Team 107

The Product Coalition

FEBRUARY 29, 2024

Chapter 1: Unveiling the LLM Landscape Think of LLMs as language ninjas trained on massive datasets to understand and generate human-like text. Data Richness: A wealth of data opens doors to training bespoke models. Foundational Model Training: If you have a specific domain (e.g.,

Artificial Inteligence 123

Artificial Inteligence Data Visualization Reporting Tools Research Software 123

Userpilot

APRIL 30, 2021

If you’re looking to scale up your SaaS business , you may have considered hiring a marketing agency. Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Intercom, Inc.

JULY 29, 2021

It turns out that hypergrowth is less about hiring people and more about creating onboarding and training processes and opportunities. We started from scratch and we had a six-week turnaround time to take our training. I got trained really well. Here are some of our favorite takeaways from the conversation. And I got it.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Mironov Consulting

DECEMBER 17, 2023

In the heat of an enterprise deal moment, it’s easy to think very short-term about the long-term costs of specials and “small requirements.”  Their market strategy team realizes they need one more field mapped.  NASDAQ might introduce a new transaction type such as “ post-only.” 

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Product Management University

MAY 24, 2021

For example, consider the workflows that cross marketing, sales and finance, or customer service, shipping and billing, or IT, human resources and all departments. At the top of your game, you’re delivering solutions with industry-specific functionality that make customers more competitive in their markets.

User Testing 246

User Testing Customer Experience Product Management Product Manager 246

The Product Guy

JANUARY 27, 2017

In our a recent live stream from one of our mentors of The Product Mentor , Krishna Madhuvarsu, lead a conversation around “Product Management in Startups vs. Enterprises”. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Signup to be a Mentor Today!

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

Lenny Rachitsky

FEBRUARY 20, 2024

In the public markets, there’s a growing separation between companies betting heavily on AI and those that aren’t. To set one up, you tell the GPT what you want it to do for you (in plain English), upload docs that “train” it on your specific context (e.g. Source: David Kreitmeir et al. ] ’ etc.”

Data Visualization 133

Data Visualization ChatGPT Reporting Tools User Testing 133

The Product Coalition

MARCH 18, 2022

Founders with fresh capital and ambitious growth plans are deciding whether or not to double down on the core value proposition and find repeatable sales/marketing strategies for acquiring new customers. If you have an SMB or enterprise sales motion, deal win rates are another vital indicator. Are there capacity or incentive issues?

Customer Experience 190

Customer Experience Onboarding KPIs User Testing Customer Feedback 190

The Product Coalition

NOVEMBER 13, 2023

You blame the market, but often that’s just overlooking the real problem. Photo by Tomas Sobek on Unsplash Nobody likes tough market conditions, but it can also be an opportunity. Tough market conditions would cause your sales to dramatically drop or even cease. They see it as sales and marketing’s responsibility.

Product Strategy 118

Product Strategy Strategy User Testing Weak Development Team 118

Product Management Unpacked

JULY 11, 2019

Product managers were difficult to hire even when the need for talent was coming more specifically from enterprise and B2C software and technology companies. Unfortunately, little has changed in the world of product management education, training or preparation to meet today’s high demand.

Education 217

Education Automotive B2C Product Management 217

The Product Coalition

JULY 29, 2022

The emergence and evolution of data science have been one of the biggest impacts of technology on enterprises. In fact, the survey reports published on ML by the German company Statista forecast that by 2025, the ML market is estimated to grow from 22.6 It also states that ML constitutes the largest segment of the AI market.

Artificial Inteligence 176

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 176

Product Management University

OCTOBER 6, 2020

For product marketing, it pretty much changes everything. Product led growth is a business model for taking a product-as-a-service (PaaS) or software-as-a-service (SaaS) to market and gaining market share. In B2B, it changes everything about how you build, market, sell and acquire customers. What is Product Led Growth?

B2B 147

B2B Customer Experience Definition Demo 147

UX Studio: Product Management

MAY 13, 2024

Over the years, we’ve worked with a variety of organizations, from large international enterprises to non-profits and start-ups across various industries and locations. The design system expert could audit the product, develop the design system, consult with developers about its implementation, and train the designers on the new system.

Research Software 69

Research Software User Testing Product Research Feedback Software 69

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One  Building exactly what (individual) big customers demand is a quick route to product/market failure.

Software Review 125

Software Review Customer Experience User Testing Technical Review 125

Userpilot

SEPTEMBER 2, 2022

In this article, we’ll look at various customer training tools available on the market. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. What are the benefits of using customer training software?

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Education 94

Product Innovation Educators

MAY 8, 2023

Everything for us starts with strategy—both innovation strategy and corporate and total enterprise strategy. In the application, we shared our enterprise strategy and specifically the significant role innovation plays in that. Product innovation is a new product that goes to market, is sold to consumers, and drives revenue growth.

User Testing 110

User Testing Data Visualization Customer Experience Feedback Software 110