Intercom, Inc.

DECEMBER 21, 2021

“We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change. You can’t always get what you quant: Bringing numbers to life through user research.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

The Review by First Round

JULY 29, 2021

Today’s episode is with Alex Buder Shapiro , the Chief People Officer at Flatiron Health, a company that focuses on accelerating cancer research and improving patient care. Alex first joined Flatiron back in 2016, after an 8-year stint on Google’s People Operations team.

Startups 52

Startups Framework Management Management 52

Intercom, Inc.

NOVEMBER 5, 2020

The COVID-19 pandemic is certainly accelerating the closure of malls: in June of this year, retail consultant Jan Kniffen told CNBC that he expects that a third of America’s malls will close permanently by 2021 , nine years ahead of his initial predictions. The rise and fall of the mall. The shift to ecommerce. The post S.H.O.P.

User Testing 206

User Testing Reporting Tools Customer Experience Travel 206

Lenny Rachitsky

APRIL 9, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. 👋 Hey, I’m Lenny and welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter. Subscribe now P.S. Check out my PM recruiting service (helping you hire Sr.

Data Visualization 120

Data Visualization ChatGPT Research Software Product Management 120

TSIA

MARCH 3, 2020

This episode will explore the concept in-depth, and address challenges and recommendations for accelerating growth and APIs through platform business models. ” So what does this ominous sounding proclamation mean? ” So what does this ominous sounding proclamation mean?

Research Software 52

Research Software Vision Product Research Technology 52

Intercom, Inc.

SEPTEMBER 30, 2021

In this episode, we sat down with Rebecca to talk about her mission to make mental health care scalable and accessible for all, and how the pandemic and technology are radically changing the way we think about mental health care. Little Otter and its family-first approach, they believe, is the antithesis of that.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

Iteratively Blog

MARCH 15, 2020

Every episode talks about something new happening in the data science ecosystem. Play the latest episode. #2 Play the latest episode. #3 Play the latest episode. #4 Play the latest episode. #5 Play the latest episode. #6 Play the latest episode. 2 The Digital Analytics Power Hour. Development.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Product Innovation Educators

NOVEMBER 3, 2017

I’m co-presenting with John Spero from Praxair on how organizations effectively and simply accelerate their product capability. A research agenda for retiring products. New Podcast Episode: Win-Loss analysis for product managers – with Mike Smart. Join me at the annual PDMA conference, Chicago Nov 12-15. Learn more at [link].

Startups 96

Startups Product Management Product Manager Workshop 96

Intercom, Inc.

SEPTEMBER 3, 2020

Jen Murphy – Senior Product Researcher. If you enjoy the conversation, check out more episodes of our podcast. What follows is a lightly edited transcript of the episode. Thomas Creighton De Farias: Thanks for joining us today on this special episode of Inside Intercom. Understanding the customer’s voice.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

Intercom, Inc.

SEPTEMBER 22, 2020

Listen to the full episode above or check out Brian’s key takeaways below. Recent research shows that customers increasingly expect to interact with brands through chat , with 53% saying they are more likely to buy from a business they can contact through a messenger. Driving connection and growth with conversational relationships.

Inbound 211

Inbound Outbound Reporting Tools Customer Experience 211

TSIA

MARCH 3, 2020

This episode will explore the concept in-depth, and address challenges and recommendations for accelerating growth and APIs through platform business models. ” So what does this ominous sounding proclamation mean? ” So what does this ominous sounding proclamation mean?

Research Software 40

Research Software Vision Product Research Technology 40

TSIA

MARCH 3, 2020

This episode will explore the concept in-depth, and address challenges and recommendations for accelerating growth and APIs through platform business models. ” So what does this ominous sounding proclamation mean? ” So what does this ominous sounding proclamation mean?

Research Software 40

Research Software Vision Product Research Technology 40

Pragmatic Marketing

OCTOBER 3, 2019

adults have had at least one major depressive episode in the past year. The qualitative research included unbiased, open-ended questions like, “what prevents you from succeeding?”, Qualitative (interviews) and quantitative (survey) data was gathered and analyzed to identify which issues to address.

Product Research 70

Product Research Research Software Product Management Product Manager 70

Pragmatic Marketing

OCTOBER 3, 2019

adults have had at least one major depressive episode in the past year. The qualitative research included unbiased, open-ended questions like, “what prevents you from succeeding?”, Qualitative (interviews) and quantitative (survey) data was gathered and analyzed to identify which issues to address.

Product Research 70

Product Research Research Software Product Management Product Manager 70

Amplitude

JULY 17, 2019

Top episodes we love: 128 | Visual Perception and Visualization with Steve Haroz: Learn how vision science (studying the way we view and perceive what we see) and data visualization intersect to improve the way we analyze and interpret data based on the way it is displayed. 113 | What Makes A Visualization Memorable?

Data Visualization 94

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 94

Intercom, Inc.

APRIL 28, 2022

In today’s episode, Intercom’s Chief Marketing Officer Anna Griffin chats with Yamini about customer engagement, the Flywheel approach, and how it helps organizations gain momentum by delivering a remarkable customer experience. Chances are that customers have done their research on your business. The road to HubSpot.

Feedback Software 118

Feedback Software Research Software Customer Experience Data Visualization 118

ProductPlan

DECEMBER 21, 2020

They’re actively seeking a solution, shopping around to explore their options, doing their own research, and ultimately experiencing the product before they ever plunk down their credit card or issue a purchase order. The sales cycle speeds up, accelerating revenue. In these cases, the product is essentially selling itself.

User Testing 104

User Testing Research Software Customer Experience Product Research 104

Intercom, Inc.

DECEMBER 12, 2019

Vidyard co-founder and CEO Michael Litt chatted to Intercom’s EMEA Sales Manager Ciaran Nolan about how Vidyard flipped the freemium model on its head, why moving downmarket might be the answer to accelerated growth, and how to build a multi-million dollar business unit – overnight. Research supports this view.

Reporting Tools 169

Reporting Tools Research Software Onboarding KPIs Customer Experience 169

Intercom, Inc.

AUGUST 18, 2022

In this episode, we sat down with Sarah to talk about the many nuances, proficiencies, and expectations of a staff plus engineer role. If you enjoy our discussion, check out more episodes of our podcast. What follows is a lightly edited transcript of the episode. Unblock bottlenecks? Never stop learning.

Engineering 204

Engineering Software Review Technical Review User Testing 204

Intercom, Inc.

JUNE 23, 2022

In today’s episode, we chat with Amanda Malko about her love of software, the trends she’s seeing in the industry, and how they’re affecting the way businesses operate. If you enjoy our discussion, check out more episodes of our podcast. What follows is a lightly edited transcript of the episode.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

Product Innovation Educators

APRIL 5, 2021

In this episode, instead of me interviewing a guest, I’m being interviewed. Accelerate—practices that improve product work. 26:29] How should product managers navigate customer interviews when they aren’t trained as behavioral scientists or their organization has a dedicated research team?

User Testing 69

User Testing Feedback Software Data Visualization Product Management 69

Product Innovation Educators

APRIL 5, 2021

In this episode, instead of me interviewing a guest, I’m being interviewed. Accelerate—practices that improve product work. 26:29] How should product managers navigate customer interviews when they aren’t trained as behavioral scientists or their organization has a dedicated research team?

User Testing 62

User Testing Feedback Software Data Visualization Product Management 62

Product Innovation Educators

OCTOBER 27, 2017

I’m co-presenting with John Spero from Praxair on how organizations effectively and simply accelerate their product capability. Researchers found that consumers are curious when products are different from what they expect, but if they are too far from the norm, they will resist it. Learn more at [link]. Test-driven product management.

User Testing 48

User Testing Customer Feedback Product Research Product Management 48

Intercom, Inc.

JANUARY 16, 2020

If you enjoy our conversation, check out more episodes of our podcast. What follows is a lightly edited transcript of the episode. We wanted our brand to be not just a company name but a “love mark” to accelerate our word of mouth growth. A virtual whiteboard on steroids. Andrey: That’s a great question.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. No one wants to be the next Blockbuster.

User Testing 66

User Testing Research Software Market Research Product Research 66

Intercom, Inc.

JUNE 17, 2021

In this episode of Inside Intercom, you’ll hear from: Padraig Monks – Facilities and Security Program Manager. If you enjoy our discussion, check out more episodes of our podcast. What follows is a lightly edited transcript of the episode. Sinead Rainey – Senior Workplace Experience Associate. You’re dead right.

Research Software 207

Research Software Feedback Software Data Visualization Customer Experience 207

UX Studio

MARCH 11, 2024

In this episode, we have an in-depth conversation with Dan Winer , who is currently a Head of Design at PandaDoc. So if your role is more, you know, research-heavy, then obviously there’s a different set of skills. She has this, matrix where you can understand like how much research is needed.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Intercom, Inc.

FEBRUARY 23, 2022

million Americans quit their jobs last November, and research shows that 72% of tech employees are thinking of quitting in the next 12 months. In today’s episode, we chat with Marilyn about wellbeing practices in and outside the workplace and how to restore good feelings after dealing with stressful situations. Short on time?

Reporting Tools 118

Reporting Tools Research Software Technical Review Product Research 118

The Product Coalition

NOVEMBER 9, 2018

Thomas Vander Wal observes that in the research, prioritization and planning process you develop good solutions that aren’t chosen to ship are great opportunities, and how the team learns to decide is as important as what they decide: The gold is often in what you initially decided not to do, but is well researched and thought through.

User Testing 68

User Testing Research Software Product Management Product Manager 68

ProductPlan

DECEMBER 21, 2020

They’re actively seeking a solution, shopping around to explore their options, doing their own research, and ultimately experiencing the product before they ever plunk down their credit card or issue a purchase order. The sales cycle speeds up, accelerating revenue. In these cases, the product is essentially selling itself.

User Testing 40

User Testing Research Software Customer Experience Product Research 40

Intercom, Inc.

JUNE 3, 2021

And so, now’s the time to start thinking about accelerating our business strategies and grabbing the opportunities it brings. That’s the advice of the Sequoia team in their last memo, “ COVID Accelerated the Future, Now Seize It ,” and for the last couple of months, that’s certainly been on the top of our minds here at Intercom.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. No one wants to be the next Blockbuster.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. No one wants to be the next Blockbuster.

User Testing 40

User Testing Research Software Product Research Market Research 40

Lenny Rachitsky

MARCH 12, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. First episode vs. last episode To reinforce this lesson, here are the first episodes from some of your favorite tech podcasts. I pre-recorded about 10 episodes before I launched the podcast, and that was a mistake.

Technical Review 137

Technical Review Analytic Tools Research Software Feedback Software 137

Roadmunk

APRIL 25, 2018

And the podcast for / by product people is on a roll, with episode four of Product to Product ‘s second season ! This episodes features two members of Intercom ‘s product team: Director of Product Management, Brian Donohue , and Senior Product Manager, Michelle Fitzpatrick. Through having people sit down in interviews.

Customer Experience 53

Customer Experience Product Research User Testing Data Visualization 53

Intercom, Inc.

AUGUST 11, 2022

In our rush to accelerate digital transformation, we’ve been obsessed with collecting information. Janelle’s 20-year-long career started as a Customer Experience Researcher at Forrester, but she’s been curious about human behavior – how people think, how they process information, and how they make decisions – for as long as she can remember.

Data Visualization 118

Data Visualization Customer Feedback Customer Experience Feedback Software 118

Intercom, Inc.

NOVEMBER 9, 2022

In today’s episode, you’ll hear from: Beth McEntee , our own Senior Editor. If you enjoy our discussion, check out more episodes of our podcast. What follows is a lightly edited transcript of the episode. Forgive me – I’m going to start today’s episode with a quote. Neil Caron , VP of Product at Gartner.

Research Software 226

Research Software Data Visualization User Testing Startups 226