The Product Coalition

OCTOBER 21, 2019

As a project manager at an IT company working with many non-technical startup founders, our clients, I often get to resolve a variety of interesting issues that relate to technology and communication. They had spent a lot of time choosing the technological stack and discussing technical solutions with outside consultants.

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The Product Coalition

APRIL 5, 2021

We write stories, make presentations, product documentation, marketing materials, and whatnot. Examples include your stories, and your requirements for your Technical teams. Communication with tech teams is always a disaster waiting to happen by the slip of a few points and misalignments.

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Document Technical Advisors Construction Technical Review 78

Gainsight

AUGUST 5, 2022

Preparing and presenting executive reviews. The technology and platforms both Sales and CS use often have similar capabilities. While it requires more of a technical background, as a CSM, you come with the perspective of knowing the customer’s needs and goals. You can better advise on valid customer pain points.

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Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Userpilot

APRIL 21, 2024

We also share examples of different conversion paths and optimization strategies. For example: ‘Increase free trial sign-ups by 3.4% Here’s an example of a Userpilot user persona: Role in the company ( Product Marketing Manager ). no technical skills). User persona example. Let’s get to it!

Research Software 83

Research Software Feedback Software User Testing Reporting Tools 83

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you've already decided you want to work closer to tech and are ready to start making the transition to PM, you're on the right page! Many companies have a bias towards PMs coming from a technical background.

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Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you've already decided you want to work closer to tech and are ready to start making the transition to PM, you're on the right page! Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Amplitude

JUNE 8, 2017

I had become pretty active as a mentor and advisor to various startups and really enjoyed it! Social Capital’s work consists of helping solve the world’s largest problems which it does by investing in technology in sectors such as healthcare and education, and companies both within and outside of the United States.

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Technical Review Technical Advisors Development Team Review Software Review 58

Userpilot

JULY 9, 2021

Inspired by Marty Cagan contains a little about everything in product management and is based on how the most successful tech companies in the world build products. It’ll teach you how to set up continuous discovery with your product trio team of product managers, design leads, and tech leads. Recruiting users for discovery interviews.

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Books Research Software Feedback Software Analytic Tools 98

Userpilot

APRIL 30, 2021

If you’re looking to scale up your SaaS business , you may have considered hiring a marketing agency. Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Usersnap

JUNE 15, 2023

For instance, in large companies like Google and Facebook, product managers collaborate with dedicated researchers, analysts, and marketers who assist them in different stages of the product lifecycle. Conduct market and competitive research. Work with marketing and sales. Monitor market trends and feedback.

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Gainsight

JUNE 18, 2020

Fourth, we have customers that can’t cover with dedicated CSMs due to capacity. We are using Gainsight to segment tech-touch from high-touch to ensure all of our accounts are adopting so they don’t churn. Technical skills matter a lot. . Nick: What went into making the go-to-market process more technical for IBM customers?

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Userpilot

JANUARY 17, 2023

It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. If NPS scores are high, it means customers are realizing your value since they are willing to advise others to use your product. Optimization. What is value realization? Value delivery.

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Feedback Software Research Software Onboarding KPIs Customer Experience 90

UX Studio: Product Management

MARCH 28, 2022

Is it technical details, customer insights or revenue and money? Bill Campbell was a legendary coach who worked with some of the biggest product leaders in the tech industry. He often visited the meetings run by these super powerful tech executives and spent time making sure they become better in running them. “To

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Weak Development Team User Testing Data Visualization Customer Feedback 110

The Product Coalition

MARCH 11, 2020

Finally, the term Development Team seems to limit the role to technical people, for example, software engineers. However, in my experience, given proper support by the Scrum Master, even lawyers and marketers can get comfortable with the designation “developer” when utilizing Scrum for their purposes. Team leads?

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Weak Development Team Development Technical Advisors Software Review 78

ProductPlan

MARCH 4, 2022

Question 1: Can you give me an example of a test you’d run, or data you might find, that could lead to an idea for improving our product? Unfortunately, we can’t advise you on specifics here. If the hiring manager knows this, you probably won’t get questions about building a tech stack.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Mind the Product

NOVEMBER 30, 2017

TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. For example if a customer is refused insurance by an automated system they can call and ask for a manual review.

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Data Visualization Technical Review Reporting Tools Technical Advisors 84

PMLesson's Ace the PM Interview

MARCH 1, 2020

I studied mathematics at UCLA, worked 2 summers as a software engineering intern at a Series E AdTech startup, and advised Metta World Peace (Ron Artest) as the product manager for his social basketball app, Gradelo. Due to the number of applicants, making it past the resume screen may rely on a bit of luck.

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Research Software Analytic Tools Reporting Tools Data Visualization 52

UX Studio: Product Management

JULY 14, 2021

As a product design consulting firm , we often get questions from our clients who look for reliable design, development, or marketing partners. As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices.

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Consulting Research Software Reporting Tools User Testing 86

Userpilot

SEPTEMBER 8, 2021

We generally advise against linear, top-down product tours. The best product tour software on the market is Userpilot. Product marketers often find that a good product tour ensures that more new users activate. Instead, you should opt for an interactive walkthrough type of product tour. What are product tours?

Analytic Tools 85

Analytic Tools Feedback Software Onboarding KPIs Software Review 85

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. How to use technology to create something. I need to learn how to build a business and learn how to get others excited to join me, not just tinker with the technology.

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Feedback Software Research Software Analytic Tools Product Strategy 225

Gainsight

AUGUST 6, 2021

Within your organization, customer feedback is likely being funneled across different functions—product, marketing, sales, customer success, etc. This step involves enabling the CS team so they can effectively onboard, teach, or advise customers about the new feature. monthly progress reviews, QBRs, etc.), Step 3: Launching.

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Product launches Customer Feedback User Friction Onboarding KPIs 52

Business of Software Conference

JULY 7, 2021

We have more collateral to share than ever before, our salespeople are supported not only by marketing teams to drive engagement and lead generation, but also sales enablement teams to help ensure that they always have the right examples, user cases, demos, decks and proposal templates. I could go on, but you get the picture.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Mind the Product

DECEMBER 8, 2017

For example, if you don’t need a fully submersible waterproof solution and a showerproof solution will work, use the latter. By defining these early in the development process, a product designer can advise you on how to hit your targets, as well as point out things to avoid.

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Technical Advisors Certifications Customer Experience Wireless 73

Userpilot

JULY 13, 2021

The best walkthrough software on the market is Userpilot. That’s why we often advise SaaS companies to segment users prior to their walkthrough, to make sure that customers only see features during their walkthrough that make sense for their individual use case. Other good options include Appcues and Userguiding. Lower support costs.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Business of Software Conference

NOVEMBER 26, 2018

This will change the way that a lot of people think about product market fit, BS metrics, understanding the needs of the people that really matter. Jared Spool’s excoriation of the use of NPS by marketing departments had struck a chord earlier in the week. So I’m going to talk about Product-Market Fit. Transcript.

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Userpilot

DECEMBER 6, 2021

A customer success platform designed for non-technical people will help your customer success teams be more efficient. #3 The best results for your customers come when all the tools in your marketing stack work together. Performance marketers, CRM experts, and anyone else for whom real-time data is vital.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 91

Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager.

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

Product Bookshelf

JANUARY 31, 2017

Your company will rely on you to be the most knowledgeable about your product so never take your eye off the market and establish an objective framework to guide your decisions. The book starts with Sean agreeing to be the first product manager at Alpha Technology Ventures. Take Charge Product Management by Greg Geracie.

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Technical Advisors Product Management Product Manager Technical Review 48

Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Information 52

Userpilot

JANUARY 5, 2022

With so many options on the market, it can be difficult for SaaS executives to find the best onboarding software for their product. Most of the onboarding tools on the market require a minimal amount of code to use. Well, you’ve come to the right place. What is onboarding software? Employee onboarding. Welcome screen.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

Usersnap

FEBRUARY 19, 2019

Industries are being disrupted by digital technologies today. Due to this disruption, traditional ways of innovation are insufficient. Access to testing specialists has become limited due to these restrictions. Technical configurations on application and test environment must be done. How did crowdtesting come about?

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Reporting Tools Feedback Software Data Visualization Crowdsource 76

Pragmatic Marketing

SEPTEMBER 16, 2009

As product managers, we bear the responsibility for bridging the two worlds – technical and business, and need to influence both. Change must happen on two levels across the organization: Technical – Roles and responsibilities must be understood, accepted, and adopted. As a result, specializations in roles developed.

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Technical Advisors Technical Review Feedback Software Agile 70

Userzoom

AUGUST 24, 2017

Executives, Marketers, Designers, and Product Managers all want to make an informed decision and manage risk intelligently. I know, I know – it’s not the technical definition, but this has served me well for 2 decades. Here’s an example of a framework: What? Insights : “Tell me something I don’t know.”

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Data Visualization Customer Feedback Customer Experience Technical Advisors 55

The Product Coalition

MARCH 30, 2019

partners or on-boards) the merchant by its sales and marketing efforts and hence is referred as the Acquirer. Payment Processors : For the sake of simplicity, think of payment processors as technical arm of acquiring bank. Technically, the authorization leg is also called BASE 1 and clearing/settlement leg is called BASE 2.

Banking 60

Banking Technical Advisors Systems Review Customer Experience 60

Gainsight

AUGUST 31, 2020

This issue is not uncommon as more and more companies face digital transformation and a subscription services market. At an annual Autodesk engineering technical conference two years ago, Amy took the stage to address this very issue wearing a Peloton shirt and told the audience the story of the Peloton subscription experience.

Data Visualization 52

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Userpilot

AUGUST 18, 2020

Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. For example: How your users use your service – is it multi-functional or does it just do one thing really well? Here’s how we allow our users to create NPS surveys in Userpilot, for example. Source: cultofmac.com.

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Analytic Tools Feedback Software User Testing Data Visualization 104

eG Innovations

AUGUST 11, 2022

What some third-party tools offer beyond the native Citrix monitoring options – eG Enterprise, ControlUp and Goliath Technologies’ Monitor IT were discussed. George (Spiers) has reviewed Citrix Analytics and compared it with monitoring tools, such as eG Enterprise in an earlier blog: [link]. Best practices for Citrix Logon Simulation.

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