People-First Product Leadership

APRIL 5, 2024

Advancing to the next level is never a check box exercise. Click on a link above to sign up or message me - dianas(at)gmail.com. Click on a link above to sign up or message me - dianas(at)gmail.com. I recommend taking any career competencies framework as the starting point.

Leadership 59

Leadership Customer Experience Product Research Messaging 59

ProductPlan

JANUARY 27, 2022

But to succeed when you’re competing against companies around the world for talent, companies must invest in getting appealing messages and stories about their work environment in front of both active and passive job hunters. Workers don’t just want a paycheck. They’re seeking a host of other perks and workplace attributes.

Data Visualization 96

Data Visualization User Testing Product Research Reporting Tools 96

Business of Software Conference

SEPTEMBER 15, 2021

Radical Product Thinking , the new book by Radhika Dutt, is published 28 September and we are delighted and honored she will by joining us for BoS Conference Online Fall 27-29 September to share some of the key messages that the book shares. Your vision must connect to your day-to-day activities.

Software Review 52

Software Review Books Vision Agile 52

Intercom, Inc.

APRIL 7, 2021

85% of customer service teams now offer proactive help, in the form of things like in-app onboarding , outbound messaging , or notifications. Every company has its own vision of what their customer-facing interactions should look and feel like. Chat has passed phone support. Proactive support is on the rise. Defining “quality”.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Userpilot

JANUARY 26, 2023

Asana greatly improved its accessibility for users with impaired vision by changing its color patterns. Make continuous discovery part of your process User needs keep constantly evolving so the product discovery process is not a one-off exercise. Userpilot automatically translates in-app messages. Book the demo!

Product Research 98

Product Research Feedback Software Research Software User Testing 98

The Product Coalition

APRIL 2, 2022

People with this competence: - Are skilled at winning people over - Fine-tune presentations to appeal to the listener - Use complex strategies like indirect influence to build consensus and support - Orchestrate dramatic events to effectively make a point A good part of our job requires the exercise of influence.

Product Management 155

Product Management Product Manager User Testing Customer Experience 155

ProductPlan

OCTOBER 25, 2022

Product teams long for similar moments of inspiration, but the motivational poster vision of breakthrough ideas misses the raw materials and effort that lead up to these moments. This is often good enough for basic sizing exercises and keeping forecasts tethered to reality. Putting those product idea inputs to work.

Data Visualization 52

Data Visualization User Testing Product Research Customer Feedback 52

Userpilot

OCTOBER 30, 2022

Here’s a pictorial representation: Let’s conduct a simple exercise, shall we? Product personalization can be done through in-app messages, feature recommendations, customized paths to secondary feature adoption, etc. In-app messages , chatbots, and knowledge bases are great examples of self-service you can take advantage of.

Feedback Software 98

Feedback Software Data Visualization Customer Communications Customer Experience 98

ProductPlan

JANUARY 21, 2022

But to succeed when you’re competing against companies around the world for talent, companies must invest in getting appealing messages and stories about their work environment in front of both active and passive job hunters. Workers don’t just want a paycheck. They’re seeking a host of other perks and workplace attributes.

Data Visualization 52

Data Visualization User Testing Product Research Reporting Tools 52

nulab

DECEMBER 14, 2021

Know everything you can about your goals, and mind mapping becomes the key to exercising your power of omniscience. Unleash your chrono vision — the ability to see into the future using your knowledge of the past and present — to guide you. Go with the flow chart. Plan engaging lectures.

Education 96

Education User Testing Document Customer Experience 96

Radical Product

MAY 16, 2018

by evaluating opportunities against Vision Fit and Sustainability you’re trading-off getting closer to achieving the vision vs. balancing the practical constraints of mitigating short-term risks. a Low Vision Fit. As a result it’s a Low Vision Fit. Certainly a Low Vision Fit.

User Testing 40

User Testing Customer Experience Data Visualization Vision 40

ProductPlan

SEPTEMBER 20, 2022

This might lead some product professionals to bypass their own spidey senses in favor of simply facilitating prioritization exercises. Now is the time to think about exercising those muscles. You can also go for extra credit by evaluating the product’s PR and marketing materials to see if the company messaging aligns with those goals.

User Testing 52

User Testing Development Product Research Customer Experience 52

UX Studio

JUNE 15, 2022

Starting from the landing page it is important to count on how many sections and elements are part of the layout and what is the message of each page. Involve other team members and hear their vision. Here is a good example of how students can use a digital tool for collecting and analyzing data for their field exercise.

Education 74

Education Research Software Feedback Software User Testing 74

Intercom, Inc.

APRIL 8, 2021

I would like to say that I had this big vision that we were going to be a remote company, but really, I put up a job ad that said, “Looking to hire a developer in Melbourne.” What I loved about it was one of the key hypotheses, which is that people don’t do their exercises when they come in to see their physiotherapist.

Healthcare 211

Healthcare Data Visualization Customer Experience Weak Development Team 211

Userpilot

JUNE 21, 2022

Messages need to tell the story in a contextual way and guide users to see the value of each. Once you complete the exercise above for all jobs, you should have a list of jobs mapped to challenges/opportunities, which then breaks down into specific features your product provides to help achieve a particular outcome.

User Testing 59

User Testing Development Research Software Feedback Software 59

Mind the Product

MAY 25, 2018

Initially JustGiving supported only registered charities on its website, but the founders’ vision was to support all good causes. We ran through various exercises in the first week to give us direction, including user journey mapping , product in a box , and the speedboat game. The initial vision was to. This is what we did.

User Testing 113

User Testing Weak Development Team Onboarding KPIs Customer Experience 113

Sachin Rekhi

JANUARY 27, 2013

Product management boils down to owning the vision, design, and execution of your product. Owning the vision for a product involves clearly formulating and then evangelizing the audience you are targeting, the distinct problem you are solving, and your unique solution by which you will win the market.

Technical Advisors 62

Technical Advisors Product Management Product Manager Technical Review 62

UX Studio

OCTOBER 18, 2018

Even a chatterbox can have difficulty explaining their thoughts so the listener gets the message. In turn, this made them do the exercises too slowly. On one of our microcopy workshops, we had to rethink a real product’s voice & tone and specific messages in small groups. The vision and the mission. The values.

UX 101

UX User Testing Systems Review Workshop 101

Product Innovation Educators

JUNE 19, 2023

This exercise means the engineers now have to know what the answer is to, “Why is this important?” ” This provides closer alignment between engineers and the product strategy and vision. The engineer who is demoing the work talks about why it is important for the customer and what impact it’s supposed to have.

Customer Experience 77

Customer Experience Engineering Product Strategy Reference 77

PMLesson's Ace the PM Interview

MAY 4, 2020

In the define stage, you are planning the MVP by sharing your vision with your engineering and product design counterparts. Morning Check Emails and Messages While there's always guaranteed variability in my day to day activities, the first task I handle every day is the same: checking emails and my messages.

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

Tyner Blain

AUGUST 1, 2013

I’ve been revisiting his concepts and their use recently, thinking about how to revise them for some exercises I’ve been doing with product teams. It was a really effective elicitation exercise for us that helped us characterize market problems. Whole Product Game Background. How We Used the Whole Product Game.

Weak Development Team 53

Weak Development Team Differentiation Software Review Customer Experience 53

Amplitude

OCTOBER 22, 2020

Forecasting became about playing out different scenarios and informing leadership of what might happen through several different projections; this was a new exercise. They had planned to focus on new customers and enhancing personalization but instead pivoted to operational scaling and sending timely, accurate messaging to customers.

Data Visualization 78

Data Visualization User Testing Reporting Tools Customer Feedback 78

ProductPlan

APRIL 29, 2020

While it’s easy to be swayed by what you’re hearing, product managers must remain resolute and focused on what’s truly essential to the product’s mission , vision , and strategy. But expanding into too many new areas typically results in poor execution, second-rate user experience, and disjointed messaging. Do less, but better.

Roadmap 53

Roadmap Weak Development Team User Testing Customer Experience 53

Product Bookshelf

AUGUST 22, 2016

Transform yourself into an ‘idea person’ by looking for inspiration with everyday activities and creative-thinking exercises. The only way to achieve this vision is to make designers responsible for customer experience and satisfaction. Overcome your fear of failure, identify your challenges, and defy traditional conventions.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

The Product Guy

MAY 7, 2020

Hence roadmapping is a crucial exercise which can make or break your product. All of the above is required to define the destination of your product. The path and the steps to reach the destination is defined through a product roadmap. Product Roadmap. Concluding Remarks.

Technical Review 159

Technical Review Research Software Onboarding KPIs Reporting Tools 159

ProductPlan

NOVEMBER 4, 2019

While you don’t need to choose a writing instrument, pick an object the interviewee already understands to see how compelling their messaging is and whether they’re quick on their feet. It’s a particularly relevant exercise because we often fall in love with our products but need to keep finding ways to improve them. Appearance?

User Testing 51

User Testing Product Management Product Manager Onboarding KPIs 51

Sachin Rekhi

FEBRUARY 16, 2020

I instead define a product manager as driving the vision, strategy, design, and execution of their product. Vision: Vision Narrative. Most product managers realize that defining a compelling vision for their product is a core responsibility of their role. Vision: Product Walkthrough.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Userpilot

SEPTEMBER 8, 2021

And the CEO wants to look at the big picture to make sure that the entire business is running in accordance with their vision. You might also read in-app messages that you received from your customers giving you direct feedback on which features they liked the most. Each of these audience segments would need its own product tour.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

The Product Coalition

MARCH 11, 2019

The bigger applicable message of this chapter is about org design. The authors’ message is to think hard about this. Have a strong vision and definition of success and plan in more detail a few steps ahead of the team executing the work. There was an exercise where we each gave everyone else in the room feedback?—?both

Weak Development Team 60

Weak Development Team Technical Review Leadership Books 60

The Product Coalition

SEPTEMBER 21, 2023

But when it comes to orchestrating the exercise, there’s definitely a sweet spot between structure and freedom. You can also cut up or reuse pictures from earlier exercises and tape them up on the wall. Start with a storyboard that includes the big elements of the prototype Draw out the idea on a whiteboard as a team.

Workshop 78

Workshop User Testing Customer Feedback Feedback Software 78

The Product Coalition

MAY 11, 2022

the Product Manager is a sheepdog…” As a sheepdog, a Product Manager is “right at the nexus of all other teams” where he or she “ leads in defining the product vision , establishing the operational plan to get there, and then executing on it ”. a market problem) and should be leveraged to shape your product vision and direction.

Enterprise 116

Enterprise User Testing Feedback Software Technical Advisors 116

ProductPlan

APRIL 25, 2023

Product managers own the vision, strategy, and roadmap for the product(s) they manage. This entails customer and market research, internal prioritization exercises, and tying back product goals and metrics to organizational targets and KPIs. Before going further, let’s revisit the responsibilities and purpose of each role.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Weak Development Team 52

Intercom, Inc.

JANUARY 24, 2019

It’s now so inexpensive to go to market that having a great tech vision and product isn’t enough. Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. So we embarked then on the AppExchange project.

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Radical Product

APRIL 30, 2020

But even OKCupid has found that black women get disproportionally fewer messages. They wouldn’t know that they are seeing disproportionally fewer messages?—?they We’ve learned that it’s OK to start with a rough idea of the direction and discover your vision through iteration. A good vision is not about you.

Leadership 59

Leadership User Testing Vision Customer Experience 59

Modus Create

AUGUST 16, 2021

For longer, more complex presentations, a proper dry run with a mock audience helps fix timing issues or unclear messaging. You can’t consider every possible response, but this exercise will help you practice thinking on your feet. . Message your points on their terms, not on yours. Tell a Story, Build a Vision.

Presentation 98

Presentation User Testing Feedback Software Customer Feedback 98

ProductPlan

JULY 1, 2021

The exercise might uncover potential unintended consequences. Define and articulate a vision. Ideally, present tailored messaging for different audiences to connect with their pain points and address their concerns. That includes employees across the company, as well as strategic partners and even customers.

Weak Development Team 60

Weak Development Team Management Management Roadmap 60

The Product Coalition

DECEMBER 12, 2019

Start with WHY As Simon Sinek says in his book “Start with Why” ( here’s his TED talk ), the cornerstone of every company is to know crystal-clear the vision and purpose of its existence (Jim Collings would refer to the focus on a single defining idea as the ‘the hedgehog concept’ ). Vision How?—? The next concentric circle is HOW.

Customer Experience 78

Customer Experience Product Research Weak Development Team Feedback Software 78