ProductPlan

OCTOBER 25, 2022

Product teams long for similar moments of inspiration, but the motivational poster vision of breakthrough ideas misses the raw materials and effort that lead up to these moments. If you’ve been deeply submerged in your product ideas and users, this step is critical because it forces the team to prairie dog up to get a fuller picture.

Data Visualization 52

Data Visualization User Testing Product Research Customer Feedback 52

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. .

Technical Review 159

Technical Review Research Software Onboarding KPIs Reporting Tools 159

Intercom, Inc.

APRIL 8, 2021

As face-to-face consultations were no longer an option for many healthcare providers, Joel and his team dropped everything and asked themselves: what could they build to help their customers (and their customers’ patients) adapt to the new normal? It was exciting, and the worst-case scenario wasn’t so bad. Joel: Sure.

Healthcare 211

Healthcare Data Visualization Customer Experience Weak Development Team 211

ProductPlan

MARCH 18, 2022

For this reason, product teams need to develop a process for idea management. Your sales team probably doesn’t sketch up database schemas in their spare time and your programmers hopefully aren’t spending too many hours dreaming up catchy marketing slogans, but there’s no shortage of sources for ideas. There are no guarantees.

Idea Management 104

Idea Management Feedback Software Systems Review User Testing 104

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. Initially we worked with a team from ThoughtWorks for 12 weeks. Initially we worked with a team from ThoughtWorks for 12 weeks.

User Testing 113

User Testing Weak Development Team Onboarding KPIs Customer Experience 113

Modus Create

JULY 11, 2019

People with strong personalities habitually play devil’s advocate — a habit which, on its own, is actually not bad. Again, the ability to rally a team around a common goal is a great quality in a leader. Instead, find some truth in what he or she is saying, even if you or the team don’t agree with all of it.

User Testing 72

User Testing Feedback Software Weak Development Team Leadership 72

ProductPlan

APRIL 29, 2020

Particularly in the software business, if you ask a team to build it, they likely can pull it off. The fire hoses of data are coming from all angles, be it customer feedback , support requests, competitive intelligence , or new ideas from the executive team. The challenge isn’t figuring out what to build, it’s what you should build.

Roadmap 53

Roadmap Weak Development Team User Testing Customer Experience 53

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Lessons learned from scaling a team. It has been a year of extraordinary growth at Intercom.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Tyner Blain

AUGUST 1, 2013

I’ve been revisiting his concepts and their use recently, thinking about how to revise them for some exercises I’ve been doing with product teams. Back in 2011, Luke Hohmann introduced me to this concept and technique, and I used it with success with a team I was working with at the time. Thanks, Luke!

Weak Development Team 53

Weak Development Team Differentiation Software Review Customer Experience 53

Intercom, Inc.

APRIL 5, 2018

Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. Adam: How was the transition from classic marketing to working more with designers and engineers on the growth team? My team would do things like assign games to different members of the team.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

ProductPlan

JULY 23, 2019

Of course, product managers say ‘no” all the time, but it’s usually to bad ideas or things requiring resources that are simply unavailable. The harder part is shooting things down that aren’t bad at face value, but don’t match up with the strategy, vision, and timeline of the overall product. Good idea, bad timing.

Vision 67

Vision Weak Development Team User Testing Product Research 67

Intercom, Inc.

MAY 16, 2019

As our Design Lead Gustavs Cirulis shared recently, the development of the product did not come without its own challenges. There’s a debate about dates : some feel they’re too constraining and that the team should be able to launch the product whenever it’s ready. Multi-step pointer messages in a Product Tour.

Reporting Tools 106

Reporting Tools Feedback Software Research Software Customer Experience 106

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Short on time?

Customer Experience 188

Customer Experience User Testing Customer Feedback Research Software 188

The Product Coalition

OCTOBER 29, 2018

I don’t recommend these because I’ve had bad experiences with some boutique firms. People and Culture A company’s home page and Crunchbase are quick references to find out who is on the board and executive team. Who is on its current product team? AngelList ?—?AKA AKA “LinkedIn for startups.” What are its biggest business risks?

Inbound 60

Inbound Product Research Startups Weak Development Team 60

The Product Coalition

MARCH 11, 2019

This acronym popped up a while back in Organization Development circles and when I heard it the first time I thought… uh yeah, that’s all high-tech. Extreme ownership (highly applicable) Summary Leaders are ultimately responsible for the failure or success of the team, and need to take full responsibility. Usability is bad.

Weak Development Team 60

Weak Development Team Technical Review Leadership Books 60

Radical Product

MAY 16, 2018

Today, when youth (typically teenagers) want to communicate in a visual manner , they have to send each other picture messages or post on social media. We are bringing this world about through an app where you can share messages, pictures and a visual narrative that disappears after 24 hours. Certainly a Low Vision Fit.

User Testing 40

User Testing Customer Experience Data Visualization Vision 40

Modus Create

JULY 1, 2020

I had been on a sort of health kick for a few years: I quit smoking, I started walking to get low impact exercise, and so on. I had been taking 2 Aleve each day (1 morning, 1 evening) because I had been developing arthritis in my hands. I had an idea for a feature to add to a product my team was working on.

Reporting Tools 98

Reporting Tools Systems Review Software Review Technical Review 98

ProductPlan

NOVEMBER 4, 2019

Hiring product managers is one of the most challenging and important tasks for product team leaders. Get it right, and you’ve added an invaluable asset to your product team that lifts the product to new levels. Entering an interview unprepared is just as bad for the interviewer as the interviewee. This question has two benefits.

User Testing 51

User Testing Product Management Product Manager Onboarding KPIs 51

Userpilot

SEPTEMBER 25, 2023

Concept testing takes place before the development phase to assess how well the idea could satisfy user needs , while usability testing focuses on how easy the product is to use and navigate and happens during the development stage. Userpilot’s feedback and analytics features allow teams to conduct concept tests and analyze data.

User Testing 104

User Testing Product Research Feedback Software Analytic Tools 104

Nulab

MAY 25, 2022

Picture this: you’re working on a project with a team of people located in different parts of the world. You’re communicating via email, video, or some other messaging platform, and everyone is working on their own individual tasks. Information silos stem from poor communication between departments or teams.

Feedback Software 83

Feedback Software Research Software Information Weak Development Team 83

Brian Balfour

FEBRUARY 7, 2017

During Andy’s four and a half years at SoundCloud, he worked on a range of mobile growth topics, and in a bunch of different team configurations. He led an international team for a while, focused on running experiments in new markets, and did growth work breaking ground in Latin American and other developing markets.

Onboarding KPIs 62

Onboarding KPIs Feedback Software Customer Experience User Testing 62

Business of Software Conference

AUGUST 30, 2019

Claire Suellentrop (Founder/CMO, Userlist.io) – Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging from Business of Software Conference. So I have talked about jobs to be done and how you can use it specifically for marketing as opposed to just for product development at a couple of conferences.

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

Mironov Consulting

SEPTEMBER 14, 2020

Over the last three decades, across 10 full-time jobs and 150 consulting clients, I’ve headed up product teams 18 times (mostly as interim VP ) and helped another dozen companies choose their Head of Product. They don’t value experience running product management teams , instead overweighting narrow technical or market segment familiarity.

Reporting Tools 145

Reporting Tools Analytic Tools Onboarding KPIs Data Visualization 145

ProductPlan

APRIL 25, 2023

Great teams assemble individuals with differing skill sets, perspectives, and experiences. For example, Iron Man and Captain America leading the Avengers or Superman, Batman, and Wonder Woman teaming up as the Justice League. Many product teams now have their own team of super-powered individuals banding together for a common cause.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Weak Development Team 52

Intercom, Inc.

JANUARY 31, 2019

The process of defining your positioning strategy is not a one-and-done deal – in a crowded marketplace, it needs to be an ongoing exercise. And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. They include: Close.io

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Intercom, Inc.

MAY 12, 2020

And perhaps more importantly, how can you develop it? There’s only really one way to develop product judgment and that’s through direct interaction with your customers. Make sure you’re exercising the right instinct for the right circumstances. Or I’m reading the research team’s report.

User Testing 173

User Testing Product Research Customer Experience Customer Feedback 173

Userzoom

JULY 3, 2019

We heard earlier, didn’t we about this nirvana in one company where the legal team is integrated in with the UX people. Legal teams are our entrenched enemies that say that we have to have cookie notifications, and checkboxes, and all that kinda crap we don’t like. I mean what madness is this? But let me explain.

Customer Experience 105

Customer Experience User Experience User Testing Customer Feedback 105

Intercom, Inc.

FEBRUARY 4, 2021

We were fairly poor. So I started to develop a hankering for making money at an early age. I always loved software and developing software. And so, our teams it’s a huge motivator for them. And so we really learned that the messaging and the product had to do a different thing for every person in the organization.

Reporting Tools 183

Reporting Tools Transportation Travel Data Visualization 183

The Product Coalition

FEBRUARY 8, 2020

Hence, if you recognize some anti-patterns in your daily work, why don’t you ask the rest of the Scrum Team for support? The Role of the Product Owner According to the Scrum Guide “The Product Owner is responsible for maximizing the value of the product resulting from work of the Development Team.” Source : Scrum Guide 2017.

Weak Development Team 78

Weak Development Team User Testing Product Research Technical Review 78

Roadmunk

NOVEMBER 9, 2017

I remember sitting down with the designer at the time saying, please tell me what the difference is between a graphic designer and a software developer. Eleni: A lot of the writing that product managers do might be in context that we don’t consider writing—like a Slack message or slide deck. Evan: Everything.

Feedback Software 80

Feedback Software Research Software Weak Development Team Product Research 80

The Product Coalition

DECEMBER 12, 2019

A few extremely well-chosen objectives impart a clear message about what we say “yes” to and what we say “no” to. The exercise of backlog prioritization forces us to diverge and analyze all the ideas and stories to achieve our objectives. It also gives visibility to the team and internal stakeholders nurturing our view with theirs.

Customer Experience 78

Customer Experience Product Research Weak Development Team Feedback Software 78

Intercom, Inc.

SEPTEMBER 26, 2018

He even invented the design sprint at Google, helping teams discover how to be purposeful and effective. Here are 5 quick takeaways: Design sprints are powerful because they make teams focus on one thing every day. Teams should reconsider how they manage emails and meetings. So, on Monday, the team makes a map.

Books 128

Books User Testing Weak Development Team Messaging 128

The Product Coalition

NOVEMBER 2, 2018

Step 1: Establish user onboarding You can’t have a great onboarding plan without a great onboarding team. So the first step in the EMBED framework is to establish a foundation within the team. For effective onboarding, it’s important to align your team and educate them about its importance. tooltips, in-app messages, etc.

Embedded Analytics 60

Embedded Analytics Framework Analytic Tools Feedback Software 60

ProductPlan

JULY 1, 2021

But small teams also have less to lose. But when left to their own devices, early adopters can create some bad precedents. This can both create bad habits and turn people off to the tool before it’s spun up. Executives frequently don’t have much insight into the day-to-day operations of various teams.

Weak Development Team 60

Weak Development Team Management Management Roadmap 60

Business of Software Conference

JUNE 20, 2019

I wrote this page for the team saying you know the fact that it’s too much around me it’s a limiting factor in the pursuit of our company’s mission. I even left a bunch of slack channels for different projects, different teams. And I told the team keep calm and carry on and you know we can do it.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

The Product Coalition

MAY 20, 2020

Example: Project manager prepares a project utilization report Delivery manager at a bespoke software development company prepares a report of how many man-days have been utilized on a project for a given client. Custom development of a bespoke reporting tool 2. Try a little exercise, before we move on.

Reporting Tools 90

Reporting Tools Customer Feedback Data Visualization Customer Experience 90

Gainsight

FEBRUARY 2, 2024

A marketing professional may get excited about creating an email campaign through an email software solution, for example, but she will be very excited when they improve their conversion rates after a simple change to the message. Teaching a new customer how to use your product is an excellent way to shape your product development roadmap.

Education 52

Education User Testing Customer Experience Research Software 52