Johanna Rothman

JUNE 24, 2021

Schedule variance assumes we don't have feedback loops inside the project, or that we don't learn anything. Software product development requires feedback loops and learning. The managers thought Finance needed schedule variance. Even when we use a non-agile approach , schedule variance doesn't make sense.

Agile 117

Agile Product Research Feedback Loop Government 117

The Product Coalition

JANUARY 25, 2024

Iterative Learning from User Feedback: The chatbot actively observes and learns from user feedback, incorporating a feedback loop into its reinforcement learning mechanism. When users correct the information or rephrase requests, the chatbot utilizes this feedback to update its understanding dynamically.

Artificial Inteligence 148

Artificial Inteligence Reporting Tools Feedback Software Research Software 148

The Product Coalition

MARCH 14, 2023

This will shorten the feedback loop to your customer support teams, reducing the chance of abandonment. To learn more about how to empower your CS team with a tool like UXCam, check out our article: Finance apps have a customer support problem, and here’s how to fix it.

User Testing 148

User Testing Analytic Tools Data Visualization Research Software 148

Userpilot

APRIL 24, 2025

Delivered a 20% reduction in development cycle times and drove engagement through personalization, continuous feedback loops, and Agile implementation. Product Manager, Tesco (2021Present): Owned the roadmap and strategy for the Personal Finance Wellness Platform, improving data accuracy by 40%.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Johanna Rothman

FEBRUARY 14, 2020

I am not a finance person. If you need to capitalize, talk to your finance people. I would add demoing in as value creation, but I'm not sure how accountants categorize feedback loops. Capitalization helps companies shift their investment from purely expense categories to an investment that the company can depreciate. (I

Agile 99

Agile Feedback Software Product Research Finance 99

Agile Velocity

SEPTEMBER 12, 2023

Agile practices, like Scrum and Kanban, initially developed for software development, are now being embraced across all departments and functional areas including marketing, finance, and human resources. Retrospectives, with data-driven feedback loops, are critical at every level.

Agile 85

Agile Feedback Software Product Research Strategy 85

Mixpanel

JUNE 10, 2020

But in the consumer finance space, sensitivity towards personal financial data makes considerations around product experimentation all the more delicate. Staying focused on our “north star” metrics and leveraging lightweight prototyping makes for faster, cleaner feedback loops and clear-headed decision making.

User Testing 75

User Testing Product Research Weak Development Team Customer Feedback 75

The Product Coalition

FEBRUARY 18, 2019

4) And finally, the term “lean startup” … I prefer the term “fast-product-feedback-loop” instead. One of the biggest challenges I’ve seen in larger companies is their ability to re-ignite fast-product-feedback-loops As startups grow, they move towards the safety and predictability of roots. Because it is harder.

Agile 70

Agile Product Research User Testing Data Visualization 70

Gainsight

APRIL 15, 2022

And don’t forget, the partnership should be a two-way street, with a virtuous feedback loop of information on the customer experience returning to the sales force. That means Product needs Customer Success to understand how best to improve and evolve the experience for customers.

Enterprise 97

Enterprise Customer Experience Feedback Software Data Visualization 97

Intercom, Inc.

NOVEMBER 3, 2022

Despite having started her career in banking and finance, when Natasha moved to Bulb, a renewable energy supply company based in the UK, she encountered the challenges of scaling a support team firsthand. Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userpilot

JANUARY 26, 2023

To improve your NPS score, share the results with your entire team to make changes and close the feedback loop by reaching out to respondents with solutions. You can also cross-reference NPS data with your product usage analytics , group responses by user segment , and chart NPS against other CX metrics (like CSAT and CES).

Data Visualization 98

Data Visualization Customer Feedback Feedback Software Analytic Tools 98

Userpilot

AUGUST 27, 2024

It’s an excellent fit for large enterprises (including finances, Ecommerce, travel, insurance, and more) looking for deep session replays and journey analytics. is a simpler tool that focuses on bug tracking, it’s only a better choice than LogRocket if your team needs quicker and more effective feedback loops. G2 rating : 4.9/5

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Johanna Rothman

DECEMBER 6, 2023

While everyone realized the entire organization needed to limit their WIP, their decisions still took a long time because all the “support” people (finance, HR, marketing communications, etc) were still centralized. From the shorter feedback loops of releasing, which increased both product revenue and customer success revenue.

Reporting Tools 81

Reporting Tools Finance Product Research Customer Experience 81

Lenny Rachitsky

SEPTEMBER 3, 2024

Onboarding quizzes can also vary by category (they are often longer for high-intent purchases in categories like Health & Fitness and Finance) and by business model (they are often shorter for freemium apps where the user has time to experience the free product before making a purchase decision).

User Testing 134

User Testing Feedback Software Framework Onboarding KPIs 134

DISQO

APRIL 2, 2020

As Americans get used to a new normal of social distancing, consumers are adjusting their needs and wants regarding finances — handling their own and changing where they get information or advice. The post For Banks and Financial Institutions, COVID-19 Presents an Opportunity to Meet Consumers Online appeared first on Feedback Loop.

Banking 52

Banking User Testing Reporting Tools Presentation 52

DISQO

APRIL 29, 2020

We used Alpha’s rapid consumer feedback platform to survey more than 350 U.S. adults who were recently laid off or furloughed to understand their levels of concern around the state of the economy, how they feel about their personal finances, and where they plan to spend. Email Mark Pivinski at mark.pivinski@alphahq.com.

User Testing 52

User Testing Travel Finance Feedback Loop 52

DISQO

APRIL 2, 2020

As Americans get used to a new normal of social distancing, consumers are adjusting their needs and wants regarding finances — handling their own and changing where they get information or advice. The post For Banks and Financial Institutions, COVID-19 Presents an Opportunity to Meet Consumers Online appeared first on Feedback Loop.

Banking 52

Banking User Testing Reporting Tools Presentation 52

DISQO

APRIL 29, 2020

We used Alpha’s rapid consumer feedback platform to survey more than 350 U.S. adults who were recently laid off or furloughed to understand their levels of concern around the state of the economy, how they feel about their personal finances, and where they plan to spend. Email Mark Pivinski at mark.pivinski@alphahq.com.

User Testing 52

User Testing Travel Finance Feedback Loop 52

Userpilot

AUGUST 23, 2021

But next, you’ll want to figure out what factors are causing them to be detractors and close the feedback loop. Listening to these customers and closing the feedback loop by addressing their concerns will go a long way toward preventing a slide into the other categories of detractors. hint: not all detractors are bad).

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

DISQO

JANUARY 15, 2020

the personalized email platform for the world’s fastest growing retailers, where he had responsibility for the go-to-market, partnerships and finance functions. The post Alpha Appoints Rob Holland as New CEO appeared first on Feedback Loop. Most recently, Holland was COO of Bluecore Inc., Media Inquiries. SVP Marketing, Alpha.

Product Research 52

Product Research Research Software User Testing Feedback Software 52

DISQO

JANUARY 15, 2020

the personalized email platform for the world’s fastest growing retailers, where he had responsibility for the go-to-market, partnerships and finance functions. The post Alpha Appoints Rob Holland as New CEO appeared first on Feedback Loop. Most recently, Holland was COO of Bluecore Inc., Media Inquiries. SVP Marketing, Alpha.

Product Research 52

Product Research Research Software User Testing Feedback Software 52

Agile Velocity

MAY 20, 2020

At a minimum, it consists of the CEO and the heads of finance, human resources, technology, operations, and marketing—the individuals most critical to the components of the operating system.” . Rather than predict the unpredictable, agile leaders build rapid feedback loops.”.

Agile 84

Agile Feedback Software Data Visualization Research Software 84

Mixpanel

FEBRUARY 23, 2021

Taking a cue from corporate finance, their framework uses a series of measurements—growth accounting, cohort analysis, and customer distribution—to provide a quantitative view of a company’s level of product-market fit. Setting feedback loops at each stage is important to understand what the value-add is for the customer.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Intercom, Inc.

JANUARY 20, 2022

It’s important beyond the product team – the speed of R&D is, at the very least, affected by the speed of our surrounding functions, whether that’s finance for giving us headcount or marketing for bringing us to market. It’s a huge reason why people like working at Intercom. And then, obviously, the opposite can happen.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Amplitude

DECEMBER 17, 2020

This switch allowed the product team to shorten the feedback loop to minutes instead of weeks. As the personal finance website and app NerdWallet started to scale, the company learned it needed better user insights to sustain its growth. NerdWallet: Creating Segments to Drive Retention.

Data Visualization 66

Data Visualization Analytic Tools User Testing Product Research 66

Userpilot

DECEMBER 19, 2023

An account manager now has to do much more than just look at the finance side of things. Start off by setting up routine trigger surveys throughout the customer journey to collect feedback on user needs. Once you have all that data, implement the feedback and suggestions. Design feedback surveys with Userpilot.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

DISQO

JULY 23, 2019

Competition is fierce in verticals from finance to fashion, meaning every company must execute faster on a strategy informed by real-time insight. Nearly every industry — from digital advertising and media, to finance and travel — has been transformed by a revolution in data. appeared first on Feedback Loop.

User Testing 40

User Testing Branding Data Visualization Product Research 40

DISQO

JULY 23, 2019

Competition is fierce in verticals from finance to fashion, meaning every company must execute faster on a strategy informed by real-time insight. Nearly every industry — from digital advertising and media, to finance and travel — has been transformed by a revolution in data. appeared first on Feedback Loop.

User Testing 40

User Testing Branding Data Visualization Product Research 40

Userpilot

AUGUST 30, 2024

Finance, healthcare, consumer goods, and SaaS represent a significant portion of product coordinator job openings. This can include structured feedback sessions and regular updates. Develop Feedback Loops : Establish robust feedback loops with both users and internal teams to continuously improve the product.

Product Research 52

Product Research Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 28, 2024

This can include structured feedback sessions and regular updates. Develop Feedback Loops : Establish robust feedback loops with both users and internal teams to continuously improve the product. Finance, healthcare, consumer goods, and SaaS represent a significant portion of product coordinator job openings.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

DISQO

MARCH 27, 2020

It is well understood that people will answer questions differently than they would have before the pandemic in areas such as travel, finance, health, and shopping. The post 4 Considerations on How to Conduct Research During a Pandemic appeared first on Feedback Loop. And researchers need to bear this in mind.

User Testing 52

User Testing Research Software Travel Feedback Software 52

DISQO

MARCH 27, 2020

It is well understood that people will answer questions differently than they would have before the pandemic in areas such as travel, finance, health, and shopping. The post 4 Considerations on How to Conduct Research During a Pandemic appeared first on Feedback Loop. And researchers need to bear this in mind.

User Testing 52

User Testing Research Software Travel Feedback Software 52

Usersnap

MARCH 19, 2019

The key reason behind lies not in quality management or financing, but in the incompetence to understand and meet the wants and needs of the market. It’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better.”

User Testing 76

User Testing Feedback Software Development Team Review Research Software 76

The Product Coalition

DECEMBER 2, 2018

However, the process of deploying a mobile app for an enterprise is not only hard to navigate, but also taxing on the finances. check, ‘quick and multiple feedback loops’?—?check, A recent study has found that demand for custom apps that allows employees to be more productive is on the rise. Involve ends users upfront’?—?check,

Product Research 60

Product Research Analytic Tools Feedback Software Research Software 60

The Product Coalition

NOVEMBER 7, 2019

onsultant A consultant is a mature software development company that provides services to startups to help them with challenging activities, from setting up own processes to optimizing the team’s velocity, to increasing the feedback loop. you will need a fast feedback loop and to react to market changes quickly.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

DISQO

JULY 11, 2019

“How likely or not likely would you be to trust cryptocurrency developed by a company that isn’t a bank or a finance company?”. Facebook, for their part, acknowledges their lack of expertise in finance. appeared first on Feedback Loop. Not surprisingly, of the people that responded, 45% said ‘not at all.’

Product Research 40

Product Research Reporting Tools User Testing Data Visualization 40

DISQO

JULY 11, 2019

“How likely or not likely would you be to trust cryptocurrency developed by a company that isn’t a bank or a finance company?”. Facebook, for their part, acknowledges their lack of expertise in finance. appeared first on Feedback Loop. Not surprisingly, of the people that responded, 45% said ‘not at all.’

Product Research 40

Product Research Reporting Tools User Testing Data Visualization 40