Intercom, Inc.

JULY 30, 2018

As an Inbound Sales Development Rep, I face the challenge of not having any control over the leads that get passed to me. Here at Intercom, we use live chat to qualify our inbound leads. Like many things in business, certain elements of sales — the quality and volume of inbound leads, for example — are out of your control.

Inbound 157

Inbound Strategy Outbound User Testing 157

Intercom, Inc.

OCTOBER 22, 2019

Sales managers looking to stand out among their peers would do well to focus on four things: prioritizing work that will move the needle, making sure the right people are on their team, thinking about initiatives that will improve the business (not just themselves and their reps), and developing a solid decision-making framework. The lesson?

Weak Development Team 123

Weak Development Team Inbound Outbound Management 123

Product Talk

JANUARY 4, 2023

We made this decision for two reasons: Our courses are a more cost-effective way for teams to learn the basics of our continuous discovery framework. That meant that at most, I was able to introduce 90–150 people to my continuous discovery framework each year. It helps us scale our impact by working with more teams at more companies.

Product Research 213

Product Research Software Review Travel Books 213

Intercom, Inc.

NOVEMBER 30, 2021

You’ll learn the ingredients of a winning modern support tech stack and the key ways to optimize your stack through a proven framework. Once you’re clear on your goals, a solid framework can help you pinpoint the exact tools and capabilities your team needs to succeed. Let’s dive in. The future of support is here.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

AUGUST 27, 2018

Whether you’re dealing with an inbound or outbound lead, this is a softball question that helps uncover your prospect’s motivations for checking out your product. For inbound leads I tailor the question to ask, “What drove you to request a demo?” From BANT to MEDDIC, which framework should you use to qualify your sales leads?

Product Research 150

Product Research Outbound Inbound User Testing 150

Intercom, Inc.

OCTOBER 27, 2021

Last year we announced the Conversational Support Funnel – a powerful framework to help your support team to get ahead of known problems with proactive support , automatically answer simple, repetitive queries with self-serve support , and resolve complex issues with a human touch. Boosted conversation ratings.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Intercom, Inc.

JUNE 1, 2021

By implementing messenger-based support and using a strategic framework like the Conversational Support Funnel , you can scale your support without needing to increase budget or add headcount. For TrueCommerce , proactive support has reduced their inbound conversation volume by 20%. The results speak for themselves.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

NOVEMBER 20, 2018

The “ Jobs to be Done ” framework is a useful resource to help frame the context from their side of the fence. For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity. Inbound marketing is when you create compelling content that educates and informs your target personas.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. It’s quick, efficient, and personal, meaning that customers can get the answers they need, where and when they need them.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Userpilot

MAY 19, 2021

Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Inbound Marketing. Inbound marketing means creating valuable content for your target audience to help them find you themselves. Social Media. Ebooks, whitepapers, etc. Paid digital ads.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Intercom, Inc.

MAY 6, 2019

Here at Intercom, we worked with The Re-Wired Group early on to apply the Jobs to be Done framework to our product strategy. Check out how Cleo uses our Answer Bot to manage close to 200 inbound chats coming in daily. 4 forces that influence product adoption. The group identifies four forces at play when it comes to product adoption.

Customer Experience 196

Customer Experience Onboarding KPIs User Testing Research Software 196

Intercom, Inc.

NOVEMBER 27, 2019

A genius inbound marketing strategy. Paddle’s Five Star Framework dispatches with the notion that a company can get by on its product, marketing, or sales alone in a way that will produce massive, meaningful growth. Take Slack, for example: the media points to its brilliant product as the reason for its impressive growth. Salesforce?

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

The Product Coalition

JULY 6, 2022

It’s an actionable framework to achieve this product-market fit. The idea was to create an algorithm that would do things a human would do when evaluating a web page and it would be able to check the number of inbound links and the relevance of those links. What is Lean product management (Lean or LPM)?

Startups 158

Startups User Testing Feedback Software Product Research 158

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. Inbound VS. Outbound for SaaS Marketing. Content Marketing.

Research Software 91

Research Software User Testing Outbound Marketing 91

Userpilot

SEPTEMBER 16, 2024

Set goals using frameworks like SMART or OKRs to set clear, measurable, and achievable goals for market expansion. HubSpot – Adding new product offerings HubSpot initially gained traction with its core set of tools for inbound marketing, which included features like SEO optimization, blogging, lead tracking, and marketing analytics.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

The Product Coalition

OCTOBER 21, 2019

Product Activities Framework Our Product Activities Framework is a logical and straightforward way to analyze what product-related activities need to be carried out in your organization, and where these activities should sit. Or you may be heavily involved in either inbound or outbound activity.

Outbound 63

Outbound Inbound Product Management Product Manager 63

Userpilot

NOVEMBER 8, 2022

Product marketing OKRs are a goal-setting framework involving two parts: objectives and key results. A diagram of the OKR framework. There are two main performance frameworks in product marketing – OKRs and KPIs. OKR is a larger framework of objectives and goals that guides strategy. goal-setting framework.

Onboarding KPIs 105

Onboarding KPIs Product Marketing Marketing Data Visualization 105

Userpilot

AUGUST 23, 2023

Monitor product usage to identify primary and secondary activities Looking at product usage is a crucial part of building a value chain framework, as it will show you how customers are currently using your software. Get your free Userpilot demo today!

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

MARCH 8, 2022

An iterative product framework for identifying and pursuing the right opportunities to create value. She specializes in product marketing, inbound – lead generation through content, videos, influencer marketing & brand marketing. How to create a scalable product organization. Your users will thank you one day.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Userpilot

AUGUST 14, 2023

The Pirate Metrics Framework is a great growth marketing framework – covering the 5 stages of acquisition , activation , retention , referral, and revenue. What is the growth marketing framework? Revenue: Users invest more in your product (expansion revenue) by upgrading and purchasing add-ons.

Onboarding KPIs 98

Onboarding KPIs Strategy Marketing Customer Experience 98

Intercom, Inc.

FEBRUARY 1, 2022

At Intercom, we use a framework called the Conversational Support Funnel to deliver efficient, personal support to our customers at scale. With 59% of organizations reporting increased inbound volume , gathering customer feedback will help you to find out and address rising expectations directly.

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

eG Innovations

MAY 3, 2021

This can be particularly useful for testing the robustness of platforms to corrupt data packets and malicious inbound network activity. Microsoft announces new Project OneFuzz framework, an open source developer tool to find and fix bugs at scale – Microsoft Security.

Data Visualization 105

Data Visualization User Testing Product Research Testing 105

Brian Balfour

JULY 12, 2017

This is part 3 in a series about the growth frameworks companies need to grow to $100M+ Part One: Introduction & Why Product Market Fit Isn't Enough. This is part three in a series about 4 Frameworks To Grow To $100M+. After that we will bring all four frameworks together and put them into action.

User Testing 90

User Testing Strategy Product Research Outbound 90

The Product Coalition

DECEMBER 19, 2019

Just you have to consider a certain framework that applies to your site requirement. Hence by using the appropriate technique to leverage the attention can only do by implementing the framework that is necessary to the subject the website is designed to plan. Promote Your Link Link is the route to gain high traffic.

Web Development 82

Web Development Web Developers Analytic Tools Development 82

Intercom, Inc.

NOVEMBER 7, 2019

But we also use new tools such as Intercom to gather intent from inbound leads, or to gather intent from outbound companies that come back to the website. The CIT send over accounts to inbound SCRs and outbound SCRs who are really at the tip of the spear. “Process is important.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

JUNE 23, 2020

Between them our panel offer a 360° view of this important development and allow us to better understand how and why this framework was developed and what it might mean for your business. That sounds like a really robust framework. Kaitlin Pettersen : Global Director of Customer Support. Jane Honey : Senior Director of Product.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Mixpanel

FEBRUARY 23, 2021

Every business is unique, and metrics frameworks apply differently 5. Over the course of our conversations, we were pointed to several measurement frameworks for finding product-market fit, with differences depending on the product category, and industry. Every business is unique, and metrics frameworks apply differently.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Userpilot

MAY 3, 2023

Marketing analytics primarily focus on external data and metrics related to customer acquisition, inbound marketing channels, website attribution, and engagement with your community. Different goal-setting frameworks , like OKR or the Golden Circle framework, can be used to determine your objectives. OKR framework.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software User Testing 93

DISQO

JULY 5, 2018

I’ve seen three general models work for adding experimentation to your company’s arsenal of customer-focused initiatives: Product teams have direct access to frameworks, tools, and platforms to run experiments. Research teams incorporate their principles and best practices into the frameworks, tools, and platforms that product teams use.

User Testing 66

User Testing Research Software Market Research Product Research 66

Userpilot

OCTOBER 25, 2022

This includes inbound activities like defining product vision and product strategy, setting product goals, developing the product roadmap , or planning the product launch. Try one of the goal-setting frameworks, like SMART or OKR. You can use frameworks and tools like the ones developed by Teresa Torres to guide your product discovery.

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Product Bookshelf

JANUARY 1, 2021

Bush provides a framework for deciding between freemium, free trial, and demo options. Bush’s framework helps you evaluate your fit and readiness for the model. Product-Led Growth defines the product-led method and maps out the steps to implement the model. What is product-led growth? Sales-led versus product-led companies.

Onboarding KPIs 62

Onboarding KPIs Customer Experience User Testing Software Review 62

Brian Balfour

JULY 18, 2017

This is part four in a series about 4 Frameworks To Grow To $100M+. They have higher ARPUs and can therefore take advantage of high CAC channels such as content marketing, inbound/inside sales, or channel partnerships. In my next post we'll go through the fourth framework Model Market Fit.

User Testing 65

User Testing Outbound B2B Inbound 65

Userpilot

DECEMBER 15, 2021

Before we get into the strategies and frameworks for monetizing integrations, keep in mind this: If any integration is fundamental to your product functioning and delivering value, it should not be treated as an upsell. Paid advertising.

Customer Experience 98

Customer Experience Data Visualization Customer Feedback Webinar 98

Userpilot

SEPTEMBER 5, 2022

You’ll learn our framework for creating an onboarding experience that leads users to adopt your product successfully. Hubspot Academy Inbound Service Fundamentals. Location: Your inbox. Price: Free. Userpilot’s Product Adoption School is a simple course with five valuable lessons delivered to your work email every week. Price: Free.

User Testing 98

User Testing Customer Experience Customer Feedback Certifications 98

Userpilot

JUNE 28, 2024

Best certifications for growth product manager Based on reviews across sources and learning communities, here are our picks for the best certification a growth product manager should consider: Growth Hacking Certification : This certification by GrowthHackers offers practical, community-driven learning in growth marketing tactics and frameworks.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 22, 2023

The three-stage growth loop framework. Drive traffic to your website with SEO and content marketing If inbound marketing was a fishing trip, then content marketing would be the lure. Input is the strategies you use to acquire new users. Action is the process a user undergoes to get value out of your product. Source: Slack.

Feedback Software 96

Feedback Software User Testing Customer Experience Onboarding KPIs 96

NextBigWhat

OCTOBER 30, 2020

Objectives and key results (OKR): A goal-setting framework that helps companies set an objective, which is “what I want to have accomplished,” and the key results, which are “how I’m going to get it done.” Bullseye framework: To systematically find the most promising channel. It has a sense of urgency. It has a purpose.

User Testing 52

User Testing Reporting Tools Product Management Product Manager 52