Intercom, Inc.

FEBRUARY 20, 2018

Having some of this material available in a help center for reference is great, and we definitely recommend it, but it’s not realistic to expect your new signups to go digging through your help center in order to educate themselves on your product. a simple framework for user onboarding. Introducing C.A.R.E.:

Customer Experience 223

Customer Experience Framework User Testing Systems Review 223

Roman Pichler

MAY 5, 2020

The term product owner is commonly used to refer to six different product roles in my experience. If someone is referred to as product owner, then the individual should own the product in its entirety—like Word in the example—and not just a product part—such as the ability to save a document. SAFe Product Owner.

Feedback Software 392

Feedback Software Product Research Weak Development Team User Testing 392

Product Talk

NOVEMBER 6, 2024

Teeba shared how she applied continuous discovery ideas and frameworks to her job search. Sometimes recruiters would have the answer and sometimes they would refer Teeba to the hiring manager. She referred to a quote by author and mindfulness coach Cory Muscara who writes, “Real confidence looks like humility.

Product Research 219

Product Research Research Software Feedback Software User Testing 219

Lenny Rachitsky

JANUARY 14, 2025

So I’ve been on the hunt for a framework that actually helps you measure and increase your velocity. Core 4 pulls everything they’ve learned from working with thousands of teams into a single unified developer productivity framework. Still, even with these useful frameworks, many organizations feel lost. .”

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Roman Pichler

JULY 8, 2024

I refer to this group as key stakeholders. A great way to do this is to use the feedback framework shown in Figure 4. You can download the framework by clicking on the image.) Figure 4: A Framework to Offer Constructive Feedback The framework encourages you to take six steps to address and correct an issue.

Roadmap 266

Roadmap Product Strategy Strategy Weak Development Team 266

Roman Pichler

SEPTEMBER 11, 2023

To help you with this, I’ve created the framework shown in Figure 2. Figure 2: Roman’s Goal-Setting Framework with Product Management Artefacts The goal-setting framework shown in Figure 2 suggests that a product team needs four different objectives: a product vision, user and business goals, product goals, and sprint goals.

Reporting Tools 386

Reporting Tools User Testing Customer Experience Product Research 386

The Product Coalition

AUGUST 26, 2022

The Parity team has developed a new tool to facilitate quick and easy blockchain and dApp development: a framework called Substrate. Substrate is a software framework to build distributed and decentralized apps quickly. Since we are dealing with a decentralized peer-to-peer system, the fundamental unit we are referring to is a node.

Framework 147

Framework Data Visualization Development Reference 147

Roman Pichler

JANUARY 20, 2025

Figure 6: Strategy Stack Without wanting to discuss the Strategy Stack in detailI do this in the article predictably called The Strategy Stack , the framework in Figure 6 connects the product strategy to the portfolio strategy and the product roadmap : The portfolio strategy guides the product strategy and the latter directs the product roadmap.

Systems Review 167

Systems Review Product Strategy Strategy Product Research 167

Roman Pichler

MAY 4, 2022

Scrum is a popular agile framework. That’s understandable, as the framework is focused on the development of complex products. Some fellow authors include the stakeholders, for instance, Steve Haines in his book The Product Manager’s Desk Reference , whereas others don’t, for example, Marty Cagan in his book Inspired.

Product Research 346

Product Research Agile User Testing Framework 346

The Product Guy

JUNE 4, 2020

These are the fires I was referring to. To ensure that I’m moving forward, even in the face of falling into a routine I look to applying the impact-outcome-output framework not only to the products that I work for but to my career and life as well. . More About The Product Mentor.

Framework 319

Framework User Testing Customer Experience Product Management 319

Roman Pichler

MARCH 12, 2024

To clearly distinguish, capture, and align the different strategies, you’ll benefit from using a framework. Understanding the Strategy Stack The Strategy Stack is an end-to-end framework that offers three key benefits. Let’s take a closer look at the framework, which is shown in Figure 1.

Research Software 324

Research Software Technology Strategy Artificial Inteligence 324

UX Planet

JUNE 9, 2025

No single source of truth: Once code forks from design, nobody knows which reference is canonical. Once code forks from design, nobody knows which reference is canonical. Padding Guesswork Why It Happens: Framework spacing scale ≠ design’s 8-pt grid. Each side assumes the other “gets it.”

Software Review 91

Software Review Reporting Tools Feedback Software Systems Review 91

Roman Pichler

FEBRUARY 19, 2024

5] It’s not uncommon, though, that the head of product —also referred to as Director of Product Management, VP of Product, and Chief Product Officer—determines the product strategy. The brief answer is: By increasing your referent and expert power and by bringing about some organisational change, as Figure 2 shows.

Product Research 289

Product Research Product Management Product Manager Customer Experience 289

Roman Pichler

MARCH 14, 2023

To do this, let’s take a look at my product strategy framework shown below. You can learn more about the framework by reading the article My Product Strategy Model. For a more detailed explanation of how to create and iteratively validate a product strategy, refer to my book Strategize. Do You Need a Strategy for Your Product?

Product Strategy 349

Product Strategy Strategy Vision Product Research 349

Mind the Product

NOVEMBER 22, 2019

Kriti believes that with the product vision and frameworks we, as product managers have, we are faced with an opportunity – to start embedding a more conscious mindset and ensure more ethical decision making. Kriti references some examples including Alexa, Siri, and Cortana. To do this we need to: Follow simple frameworks.

Artificial Inteligence 207

Artificial Inteligence Data Visualization Framework Healthcare 207

The Product Guy

OCTOBER 9, 2018

Vikas was able to provide me with a framework for developing product strategy, which ultimately revolves around answering the fundamental question of “how do we win?” This framework covers five major questions: What do we aspire to be? Where do we play? And where do we not play? How do we win? core of strategy).

Weak Development Team 326

Weak Development Team Product Strategy Strategy Development 326

Lenny Rachitsky

FEBRUARY 25, 2025

Below, you’ll find what I believe is the most actionable, specific, and straightforward framework for crafting a strategy, for both your product and your company. As Chandra shares below, his framework sits on top of the best strategy wisdom out there (e.g. So we teamed up to make that happen.

Strategy 121

Strategy Technical Review Product Strategy Product Research 121

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. I find that the framework is best suited for products that are affected by a significant amount of uncertainty and change.

Product Research 382

Product Research Feedback Software Research Software User Testing 382

Roman Pichler

MARCH 9, 2021

Scrum is a simple framework designed to facilitate the development of complex products. The product owner is accountable for “developing and explicitly communicating the product goal.” The entire Scrum team is “focused on one … product goal” at a time. If this definition leaves you scratching your head, don’t worry.

Product Goals 400

Product Goals Weak Development Team User Testing Vision 400

The Product Manager Coach Blog

JANUARY 14, 2025

Pro Tip: Use frameworks from Dan Olsens The Lean Product Playbook to turn customer feedback into actionable initiatives. Pro Tip: Refer to Jeff Pattons principles for crafting impactful product visions that rally your team. Connect Decisions to Customer Needs: Show how your roadmap addresses customer pain points to build trust.

Data Visualization 93

Data Visualization Customer Feedback Strategy User Friction 93

Roman Pichler

MAY 3, 2023

This usually doesn’t require in-depth technical skills like being able to write code or understand how a specific machine learning framework is used. But if nobody has had time to learn about the technology in general and research specific machine learning frameworks, you’re probably months away from offering a similar feature.

Research Software 272

Research Software Technical Review Technology Product Research 272

UX Planet

JANUARY 15, 2025

Reference values for session length per product category. Strategies to improveCTR Use Hook framework: Use external (ads, notifications) and internal (emotions, pain points) triggers to drive user action. Hook framework by NirEyal. Session length: Average time users spend per session. Image by NickBabich. Image by CXL.

User Testing 106

User Testing Customer Experience Research Software Product Research 106

UX Planet

MARCH 9, 2025

OKR (Objective, Key Results) is a helpful framework for stating clear and actionable goals. How OKR framework helps shape strategy goals. Google HEART framework is a great tool for finding specificmetrics. link] If youre proposing a visual redesign, you should provide visual references for stakeholders.

Product Research 115

Product Research Research Software Feedback Software User Testing 115

Lenny Rachitsky

MAY 12, 2024

Vikrama’s 3 W’s framework for PM career growth comprises (1) what you produce, (2) what you bring to the table, and (3) what your operating model is. He has over 16 years of experience building internet products, consults with Fortune 500 companies, and is among the most well-known and respected product leaders in all of Asia.

Framework 123

Framework Development Research Software Product Research 123

The Product Guy

JUNE 18, 2020

A decision making framework that I use is. I try to get this into my product reference document and have it passed around to marketing, comms and product before heading to engineering. Feature Benefit Map: clearly expresses the value prop of each feature. One pager or Amazon style memo.

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Product Innovation Educators

AUGUST 5, 2024

The challenge lies in fostering effective collaboration without a clear social framework to guide these interactions. This framework provides a holistic approach to leadership, encompassing knowledge, action, and personal attributes. As product managers, we must navigate both these realms.

Product Management 297

Product Management Product Manager Technical Review Leadership 297

Product Talk

FEBRUARY 21, 2024

When teams create interview snapshots for every interview they conduct, interviews become more memorable, actionable, and reference-able. When teams create interview snapshots for every interview they conduct, interviews become more memorable, actionable, and reference-able. But keep these videos short.

User Friction 309

User Friction Customer Experience Customer Feedback Analytic Tools 309

Lenny Rachitsky

SEPTEMBER 3, 2024

Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. Conduct a Psych audit: The Psych Framework by Darius Contractor is a useful tool for optimizing onboarding. If you’re building a consumer subscription app, this post is your new bible.

User Testing 134

User Testing Feedback Software Framework Onboarding KPIs 134

Intercom, Inc.

JANUARY 5, 2021

Well-framed outcomes will refer to customer needs, and not to your product specifically. Consumers talk about what they want (faster transport) with reference to the current product, but by focusing on the need a new product (automobiles) comes into view. I use the Product Impact Framework to do this.

Transportation 279

Transportation User Testing Research Software Travel 279

BrainMates

NOVEMBER 6, 2024

Building self awareness requires us to look below the surface Supporting better reflection with structured tools A great way to improve the ‘reflection’ element of professional development conversations is by using a structured tool like a capability assessment built on a product capability framework. This is a shallow reflection on self.

Development 98

Development Feedback Software Technical Review Framework 98

Userpilot

JANUARY 23, 2023

A properly-crafted growth marketing framework brings clarity and direction to your SaaS business. It also covers the following: The definition and benefits of a growth marketing framework. It also covers the following: The definition and benefits of a growth marketing framework. What is a growth marketing framework?

Analytic Tools 98

Analytic Tools Feedback Software Framework Data Visualization 98

Intercom, Inc.

DECEMBER 1, 2021

Study any sales coaching blog, podcast, or book and you’ll find plenty of advice on the best ways to coach your sales reps: join their calls, listen to recordings, apply a framework … the list goes on. At Intercom, we’ve developed the GEMS framework to help everyone on our teams achieve best-in-class written communication.

Framework 118

Framework Weak Development Team Technical Review Feedback Software 118

UX Planet

JANUARY 29, 2025

Whether youre improving an app like FinTrack or designing a new product, the UEIS ensures your focus remains on what truly matters: creating experiences that delight users and drive success. With the UEIS, youre not just measuringyoure transforming UX.

Data Visualization 96

Data Visualization Framework UX User Testing 96

Userpilot

MAY 29, 2023

Having a customer engagement framework in place will make it easier to organize your customer engagement efforts and track their results. A customer engagement model or framework makes organizing and deploying various customer engagement strategies easier along the customer journey. What is a customer engagement framework?

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Product Talk

SEPTEMBER 13, 2023

There’s a reason why Teresa often refers to the product trio : Continuous discovery is more effective when you avoid turf wars and bring in different perspectives. We felt like we were missing a good framework to connect solutions to our goals or outcomes.” No framework will solve all your problems,” says Niklas. says Niklas. “We

Product Research 345

Product Research User Testing Research Software Feedback Software 345

Userpilot

JULY 23, 2023

So let’s go over the basic concepts first, and then see how you can use these templates to grow your business: TL;DR The Jobs-to-be-done framework is a method for developing products. What is the jobs-to-be-done framework? The jobs-to-be-done framework is a method for developing products.

Framework 98

Framework User Testing Feedback Software Data Visualization 98

Product Talk

AUGUST 18, 2021

This shift in mindset often gets referred to as “product thinking” or as a “product mindset.”. The opportunity solution tree provides a clear framework for product discovery. Good product discovery includes the customer throughout the decision-making process. The best teams recognize that digital products are never done. Tweet This.

Product Research 328

Product Research Research Software User Testing User Friction 328